Maintain the security of premises and property This Unit
comprises seven Elements: Patrol premises Respond to fire and other
alarms Respond to security threats Respond to emergency situations
Monitor security alarms Manage pyrotechnic displays Fulfil
administrative responsibilities Slide 2
Slide 3
Assessment Slide 3 Assessment for this unit may include: Oral
questions Written questions Work projects Workplace observation of
practical skills Practical exercises Formal report from
employer/supervisor
Slide 4
Element 1 - Patrol premises Performance Criteria for this
Element are : Prepare to undertake patrol of the premises Undertake
patrol of nominated sections and areas Monitor security of premises
and property Identify potential threats, risks and suspicious
circumstances Slide 4
Slide 5
Prepare to undertake patrol Patrol types: Perimeter patrol Fire
patrol Personnel safety patrol Internal security patrol Slide
5
Slide 6
Prepare to undertake patrol Also: Targeted observations Escort
of persons Escorting and carrying valuable items Responding to
requests and alarms Slide 6
Slide 7
Prepare to undertake patrol Update knowledge regarding:
Location of security concerns, threats or issues Evacuation and
emergency procedures Notes, logs and reports from previous patrols
Slide 7
Slide 8
Prepare to undertake patrol Check operational readiness of
items: Read system logs Security systems and alarms Perform
self-tests Complete necessary paperwork to record checks made and
report deficiencies, damage or malfunctions Slide 8
Slide 9
Prepare to undertake patrol Gather necessary tools and
equipment: Your identification Pen and note book Torch/flashlight
PPE Keys/cards Comms devices (Continued) Slide 9
Slide 10
Prepare to undertake patrol Duty/utility belt which can carry:
Holders for pager, flashlight and asp Pouch for handcuffs, medical
and camera Holster for comms and pistol Holders for keys, camera,
knife and extra clips of ammunition OC spray carrier Slide 10
Slide 11
Prepare to undertake patrol Commonly used comms equipment:
Hand-held radios Comms set with headset Landline phones Cell phones
Pagers PA systems Megaphones Slide 11
Slide 12
Prepare to undertake patrol Personal presentation: Guests infer
competency from the way you look Check appearance before going on
patrol Wear all the uniform provided Wear a name tag Make sure
items are clean and in good repair Wear clip on neck ties Slide
12
Slide 13
Prepare to undertake patrol Plan the patrol route: Based on
identified need and previous events To reflect venue workload and
operations To address known issues, risks and threats Be
unpredictable Prioritize work required Lodge a patrol plan, if
required Slide 13
Slide 14
Prepare to undertake patrol Check patrol vehicle: Fuel Lights
Comms should have two options Support resources first aid kit, fire
extinguisher Locks Slide 14
Slide 15
Prepare to undertake patrol Reporting: Should occur where items
are damaged, faulty, malfunctioning or missing May occur verbally,
in written form or online May also require items to be removed from
service and tagged Slide 15
Slide 16
Prepare to undertake patrol Notifying commencement of patrol:
Advise control room or supervisor Give names of security officers
Identify type, nature and objectives of patrol Describe route to be
taken State expected duration Enquire if there are any special
requirements or tasks Slide 16
Slide 17
Undertake patrol Main role of security is: Identification
Notification Containment Slide 17
Slide 18
Undertake patrol Basic patrol requirements: Patrol nominated
areas Provide a visible presence Check doors and areas Communicate
Observe Act in response Slide 18
Slide 19
Undertake patrol Interact with others when on patrol: Guests
Other employees Emergency services Slide 19
Slide 20
Undertake patrol Record observations made: Share observations
with others Take and refer to notes Complete internal reports to
reflect the observations made Slide 20
Slide 21
Undertake patrol Test security systems as part of the patrol:
Inspect for damage Run system check Conduct active checks Slide
21
Slide 22
Undertake patrol When communicating: Follow venue communication
protocols User the phonetic alphabet to ensure clarify of messages
Slide 22
Slide 23
Monitor security Ensure access points are secure: Check ALL
points no exceptions. Do not become complacent Physically check
doors and windows Note any changes since last patrol in the
position of vehicles, dirt and dust, items which may indicate
intruders or illegal activity Slide 23
Slide 24
Monitor security Confirm operation of security systems: Panel
checks Visual confirmation Camera checks Security lighting checks
Active tests Slide 24
Slide 25
Monitor security Know your venue alarms and tones, for example:
Stage 1 Stage 2 Stage 3 Slide 25
Slide 26
Monitor security Monitor health and safety issues: Be alert to
their presence Respond as appropriate: Investigate Activate alarm
(notification) Remove the problem or secure the location Record and
report Slide 26
Slide 27
Identify potential threats, risks and suspicious circumstances
Reasons to recognise problems and issues: Provides basis for
response Indicates security failure Indicates potential for an
incident (past or future) Enables preventative action to be taken
Helps maintain overall security of the venue Slide 27
Slide 28
Identify potential threats, risks and suspicious circumstances
Situational Awareness = knowing: What the situation is normally
like when everything is safe and secure If it is changing How it is
changing Why it is changing The threat presented by changing
circumstances Slide 28
Slide 29
Identify potential threats, risks and suspicious circumstances
Situational Awareness relies heavily on: Keeping eyes and ears open
Analysing everything: What was it? Why did it happen? What does it
mean? Slide 29
Slide 30
Identify potential threats, risks and suspicious circumstances
Situational Awareness is the basis for: Determining threat
situations Identifying action needing to be taken Identifying what
is normal and things are not normal Prompt and effective responses
Slide 30
Slide 31
Identify potential threats, risks and suspicious circumstances
Threats and risks to be alert for indicators of potential for, or
actual occurrence of: Flood Fire Gas leaks Intruders Vandals
(Continued) Slide 31
Slide 32
Identify potential threats, risks and suspicious circumstances
Assailants Intoxicated persons Excess patron numbers Suspicious
vehicles, persons or items Suspicious packages Public presence of
classified or confidential material (Continued) Slide 32
Slide 33
Identify potential threats, risks and suspicious circumstances
Power failure Riots and demonstrations Chemical spills Faulty or
broken equipment including broken glass Absence of required safety
or warning signs Animal attack Slide 33
Slide 34
Identify potential threats, risks and suspicious circumstances
Examples of suspicious persons: People who are where they should
not be Drivers who get nervous when you say you will search their
vehicle People who do not have: Proof of age if seeking entry to
licensed area Room key/card if found in accommodation areas
(Continued) Slide 34
Slide 35
Identify potential threats, risks and suspicious circumstances
Workers who you do not know Patrons who appear anxious when you
approach Window shoppers Slide 35
Slide 36
Identify potential threats, risks and suspicious circumstances
Unusual or suspicious situations or occurrences: Unlocked doors and
windows Unsecured stock and equipment Active alarms Changes to
routine whatever that might be (Continued) Slide 36
Slide 37
Identify potential threats, risks and suspicious circumstances
Items in the wrong position Unattended items Broken windows, locks,
doors Suspicious vehicles Suspicious telephone calls Slide 37
Slide 38
Identify potential threats, risks and suspicious circumstances
Response to an identified situation: Report it, notify others and
get help: Make immediate verbal report Report to designated person
Provide relevant details Reporting MUST take priority over any
other response you must get help moving towards you Slide 38
Slide 39
Identify potential threats, risks and suspicious circumstances
Possible additional response options or actions: Investigate
Activate alarms Initiate evacuation Implement EMP requirements
(Continued) Slide 39
Slide 40
Identify potential threats, risks and suspicious circumstances
Move people to safety Limit adverse impacts Monitor and observe
Continue reporting and updates Prepare for arrival of emergency
services or others Slide 40
Slide 41
Identify potential threats, risks and suspicious circumstances
EMP = Emergency Management Plan: Plan for action in the event of
various emergencies Identifies possible emergencies the venue will
face Contains detailed plans for an effective response to each
Allocates specific responsibilities to individual staff Shows
sequence or priority of actions Training and drills should underpin
the EMP Slide 41
Slide 42
Summary Element 1 When patrolling premises: Prepare for the
patrol Determine the objectives and tasks for the patrol Obtain and
check equipment needed Stay alert and maintain Situational
Awareness Focus on identification, notification and containment
Interact with others Slide 42
Slide 43
Summary Element 1 Record observations Test security systems as
required Stay in contact Adhere to venue communication protocols
Check security of access points Confirm operation of security
systems and alarms Slide 43
Slide 44
Summary Element 1 Identify and report health, safety and
welfare issues Be alert to identifying, reporting and responding to
risks, threats and suspicious circumstances Never place yourself in
danger Slide 44
Slide 45
Element 2 -Respond to fire and other alarms Performance
Criteria for this Element are: Establish nature and location of
alarm Contact emergency services Contact management as appropriate
Ensure access and assistance to emergency services upon their
arrival Provide first response assistance Re-set alarms in-line
with designated authorisations to do so Slide 45
Slide 46
Establish nature and location of alarm It is important to
establish nature and location of alarms as it is the basis for:
Knowing what is happening Contacting emergency services Initiating
first response Internal notifications EMP decisions Assessing
threats posed Slide 46
Slide 47
Establish nature and location of alarm Two questions must be
answered when you identify an alarm has been activated: What has
triggered the alarm? Where is the alarm indicating the emergency
exists? Slide 47
Slide 48
Establish nature and location of alarm Use venue knowledge: Be
able to interpret panel indicators Know what different audible
alarms sound like and what they mean Understand the different stage
levels of alarms (where applicable) Slide 48
Slide 49
Contact emergency services Standard practice is to contact
emergency services when an alarm activates. Emergency services are:
Fire Police Ambulance Regional authorities, as appropriate. Slide
49
Slide 50
Contact emergency services Ways to contact emergency services:
By landline or cell phone Using direct line Notify management
Activate an alarm Slide 50
Slide 51
Contact emergency services Emergency services telephone
numbers: Know them in advance National or local number? Post
numbers near telephones Enter into cell phones Enter into
speed-dialing Slide 51
Slide 52
Contact emergency services When telephoning to report an
emergency: Identify yourself, position and venue location Say you
want to report an emergency Describe the emergency Be guided by the
operator Give location of the emergency Slide 52
Slide 53
Contact emergency services Identify threat Identify numbers
involved Describe relevant local factors Advise approach/entrance
Advise what you think is required Do not hang up until told to do
so Slide 53
Slide 54
Contact management When contacting management to inform of an
emergency: Do it immediately Choose a verbal contact option Do two
things at once Slide 54
Slide 55
Contact management When you have made contact with management:
Give your name Advise you are reporting an emergency Explain type
of alarm and emergency Provide location of emergency (Continued)
Slide 55
Slide 56
Contact management Use any internally approved codes to
facilitate communication Advise of action already taken Advise what
you are doing now and will do next Request direction, if needed
Slide 56
Slide 57
Ensure access and assistance to emergency services Someone must
be sent to meet emergency services on their arrival. This person
should: Know about the emergency and its location Be able to
provide all necessary information to assist emergency services
address the emergency Be someone with authority to give orders to
staff Slide 57
Slide 58
Ensure access and assistance to emergency services Clearing
access for emergency services may include: Moving establishment
vehicles Asking others (including taxis) to move their vehicles
Unlocking gates and barriers Preventing others parking where
emergency vehicles are expected Clearing away tables and other
items/furniture Asking people to move away Slide 58
Slide 59
Ensure access and assistance to emergency services When asked
by emergency services to assist: Indicate immediately if you can or
cannot Clarify what is required Do it Move away when finished
unless extra help is required Do not interfere with emergency
services workers let them do their job. Slide 59
Slide 60
Provide first response assistance The EMP will provide
direction about what to do but sometimes you have to make on the
spot decisions which should be based on: Circumstances at the time
Number of people Type of threat Staff available Resources available
Slide 60
Slide 61
Provide first response assistance Remember three Golden Rules
when providing first response: Never put yourself in danger Contact
help as soon as possible Saving lives is the priority Slide 61
Slide 62
Provide first response assistance Generic requirements/first
responses: Follow plans Respond immediately Check others have been
notified Stay calm Take action Monitor and provide updates Slide
62
Slide 63
Provide first response assistance Action to take may include:
Tell other staff what to do/not do Start evacuation Activate alarms
Restrict access (Continued) Slide 63
Slide 64
Provide first response assistance Close doors and windows Turn
off air conditioning Fight fires Alert guests Provide first aid
Move people to safety (Continued) Slide 64
Slide 65
Provide first response assistance Limit impact or damage Shut
off supply valves Close/lock doors and windows as required Open
doors and windows as required Slide 65
Slide 66
Provide first response assistance In relation to fire-fighting
equipment: Obtain in-house training Know the differences between
extinguishers, what they are used for and how to operate them Know
locations of: Hoses and reels Sand buckets Fire blankets Slide
66
Slide 67
Provide first response assistance Fire fighting equipment:
Extinguishers: Water, foam, powder, carbon dioxide Reels and hoses
Fire blankets Sand buckets Slide 67
Slide 68
Provide first response assistance Chain of command: Identifies
positions within the venue to respond to an emergency Attaches
responsibilities to each position Provides best way to respond to
or manage an event Slide 68
Slide 69
Provide first response assistance Chief Warden: Ascertains
nature of emergency and determines action Ensures emergency
services have been notified Advises Area Wardens Initiates
evacuation if required Briefs emergency services on arrival Follow
directions from emergency services Slide 69
Slide 70
Provide first response assistance Communications Officer:
Ascertains nature and location of emergency Notifies appropriate
personnel Transmits and records instructions to others Records
details of action taken Slide 70
Slide 71
Provide first response assistance Area Wardens: Commence
evacuation and implement emergency procedures in their area
Communicate with Chief Warden Direct Wardens Provide ongoing and
updated advice to Chief Warden Provide list of these to be
accounted for Confirm persons accounted for Slide 71 warden
Slide 72
Provide first response assistance Wardens: Take place of Area
Wardens if they are absent Notify emergency services Conduct
searches Facilitate evacuation Control people at evacuation
assemble points Operate fire-fighting equipment Slide 72
warden
Slide 73
Provide first response assistance First Aid Personnel: Report
to Wardens Assist in removal of impaired persons Render first aid
Communicate with Area Wardens regarding action taken Record first
aid provided Slide 73
Slide 74
Re-set alarms In relation to resetting alarms: Obtain necessary
training Follow internal protocols Test the alarm when it has been
reset (Continued) Slide 74
Slide 75
Reset alarms Only reset an alarm when directed to do so by
authorised person Never turn off an alarm until directed to do so
by authorised person Compete required documentation Slide 75
Slide 76
Summary Element 2 When responding to fire and other alarms:
Respond promptly Never assume an alarm is a false alarm Identify
nature and location of alarms Notify others immediately internally
and externally Get help moving your way as soon as possible Put
notifying others and obtaining assistance before taking other first
response action Slide 76
Slide 77
Summary Element 2 Never put yourself in danger Put safety of
people before safety and security of property Facilitate arrival
and access of emergency services Provide first response action in
accordance with training, resources available and common sense
Reset alarms in accordance with house protocols Never reset or turn
off an alarm until specifically told to do so by management or
another appropriate person Slide 77
Slide 78
Element 3 - Respond to security threats Performance Criteria
for this Element are: Manage patrons who are displaying
inappropriate behaviour Secure areas that are identified as being
unsecured Respond to suspicious packages Respond to bomb threats
Slide 78
Slide 79
Manage patrons displaying inappropriate behaviour You must
manage patrons who display inappropriate behaviour: The
interpretation of inappropriate behaviour may vary: Between
properties Between different sections of the same venue At
different times of the day Slide 79
Manage patrons displaying inappropriate behaviour Violent
behaviour Swearing and abusive language Improper or unacceptable
dress Too many guests in a room Excessive noise Slide 81
Slide 82
Manage patrons displaying inappropriate behaviour Responses to
inappropriate behaviour: Move close and look in the direction Speak
to those involved ask them to modify language and/or behaviour Move
people Advise patrons what is required (acceptable and
unacceptable) Communicating with supervisor Slide 82
Slide 83
Manage patrons displaying inappropriate behaviour Other
considerations: Nip it in the bud Do not rely or act on hearsay
evidence You are NOT a Police officer Slide 83
Slide 84
Manage patrons displaying inappropriate behaviour You are not a
Police Officer: You do not have the same rights Power and authority
comes from uniform and attitude Responses can be limited to:
Containing the situation Calling for assistance Protecting and
defending Slide 84
Slide 85
Manage patrons displaying inappropriate behaviour In relation
to making a citizens arrest: Dont! Delay the person instead until
Police arrive: Engage them in conversation Ask them questions Give
them a drink or snack Ask them to wait Slide 85
Slide 86
Secure unsecured areas Unsecured areas and items: Areas which
are open but should be closed Areas unlocked which should be locked
Open windows Closed areas where alarms have not been activated
Areas where lighting is on but should be off (Continued) Slide
86
Slide 87
Secure unsecured areas Areas where lighting is off but should
be on Tempting targets Sites of previous breaches Unattended items
Valuable items too close to doors (Continued) Slide 87
Slide 88
Secure unsecured areas Items located in the wrong (or an
unusual) place Items overlooked by staff at end-of-shift Things
which have not been properly put away Goods left by suppliers or
delivery drivers Times when shift is changing Areas not covered by
security systems/CCTV. Slide 88
Slide 89
Secure unsecured areas Responses to unsecured areas or items:
Report the situation immediately Seek assistance if required
Determine if alarm needs to be activated Take action to prevent
further loss or damage (Continued) Slide 89
Slide 90
Secure unsecured areas Secure areas as much as possible
Preserve the scene Take details of witnesses Take notes,
photographs or video of your observations Slide 90
Slide 91
Respond to suspicious packages It is vital: You look actively
for suspicious packages You respond immediately to them Slide
91
Slide 92
Respond to suspicious packages Always err on the side of
caution if you believe you have identified a suspicious package.
This should involve: Notifying management Moving people away
Contacting authorities Slide 92
Slide 93
Respond to suspicious packages Response to suspicious package:
Do not touch it Try to identify owner Contact police or management
in accordance with house protocols Evacuate people Turn off
electronic equipment Slide 93
Slide 94
Respond to suspicious packages Additional points to consider:
There is no definition of a suspicious package Leave action and
decisions to the experts Emergency services will know what to do It
is better to be safe than sorry Terrorists rely on your lack of
observation and inaction Slide 94
Slide 95
Respond to bomb threats If you receive a bomb threat: Stay calm
Listen attentively Use a Bomb Threat Checklist to record details
Slide 95
Slide 96
Respond to bomb threats Details to pay attention to: Background
noises Caller details Call details Bomb details Slide 96
Slide 97
Respond to bomb threats After taking the bomb threat telephone
call: Speak with management or the designated venue person Talk to
them so others cannot overhear Stay calm and speak clearly Start
evacuation Never think the call was a hoax Slide 97
Slide 98
Summary Element 3 When responding to security threats: Respond
promptly nip problems in the bud Obtain first-hand information
wherever possible Be proactive Remember you are not a police
officer Avoid making arrests Never put yourself in danger Slide
98
Slide 99
Summary Element 3 The safety of people takes priority over
safety of property Take action to secure unsecured areas and items
Limit any adverse impacts or damage Respond positively to
suspicious packages Treat all bomb threats as genuine Slide 99
Slide 100
Element 4 - Respond to emergency situations Performance
Criteria for this Element are: Identify the nature and scope of the
emergency Contact emergency services Implement the Emergency
Management Plan for the premises Provide first response assistance
Maximise security of premises and property during the emergency
Slide 100
Slide 101
Identify nature and scope of emergency When an emergency occurs
you must: Identify nature and scope so you can: Pass on information
to others Determine action to take Slide 101
Slide 102
Identify nature and scope of emergency Hotels are unique
locations for emergencies: Open 24/7 People may have been drinking
alcohol Guests may not be familiar with their environment They may
be asleep May be spread over a large and diverse range of areas
Slide 102
Slide 103
Identify nature and scope of emergency Emergency situations can
include: Fire Medical emergency Gas leak Bomb threat Hostage
situation (Continued) Slide 103
Slide 104
Identify nature and scope of emergency Chemical spill Robbery
Deranged customers Flood Power failure Slide 104
Slide 105
Identify nature and scope of emergency To determine scope of
the emergency: How many people are involved or in danger? Who is
available to assist? Can you deal with the situation on your own?
(Continued) Slide 105
Slide 106
Identify nature and scope of emergency What are others doing?
How are others behaving? What other factors could impact or make
matters worse? Always adopt worse case scenario. It is best to call
for help before taking any other action Slide 106
Slide 107
Contact emergency services Ways to contact emergency services:
By landline or cell phone Using direct line Notify management
Activate an alarm Slide 107
Slide 108
Contact emergency services Emergency services telephone
numbers: Know them in advance National or local number? Post
numbers near telephones Enter into cell phones Enter into
speed-dialing Slide 108
Slide 109
Contact emergency services When telephoning to report an
emergency: Identify yourself, position and venue location Say you
want to report an emergency Describe the emergency Be guided by the
operator Give location of the emergency Slide 109
Slide 110
Contact emergency services Identify threat Identify numbers
involved Describe relevant local factors Advise approach/entrance
Advise what you think is required Do not hang up until told to do
so Slide 110
Slide 111
Implement Emergency Management Plan You must discharge the
roles and responsibilities for your position if an emergency arises
as stated in the EMP. Pre-requisites for doing this are: Read and
understand plans Clarify anything you are unclear about Talk to
others Take part in training and drills Slide 111
Slide 112
Implement Emergency Management Plan Follow EMP where applicable
but use common sense. If you need to depart from the plan: Seek
approval Aim for greatest good for the greatest number Notify chain
of command of action taken and/or action to be taken Slide 112
Slide 113
Implement Emergency Management Plan Important actions: Act
quickly Activate alarm Notify emergency services Contact internal
persons Slide 113
Slide 114
Implement Emergency Management Plan You should next: Implement
your EMP role Assist others Perform first response activities
Evacuate those in danger Slide 114
Slide 115
Implement Emergency Management Plan You may be required to wear
nominated clothing when an emergency is declared to indicate they
are staff at the venue and what their role is. Clothing may
include: Colour-coded hard hats Colour-coded vests Slide 115
Slide 116
Implement Emergency Management Plan Follow chain of command
directions: Promptly Completely Without question, unless there is
good reason not to do so Slide 116
Slide 117
Implement Emergency Management Plan When giving instructions in
an emergency situation: Know what you are talking about Speak
clearly, calmly but with authority Do not panic Try not to shout
(Continued) Slide 117
Slide 118
Implement Emergency Management Plan Exude confidence Repeat
directions/instructions Use hand signs/signals Show instead of just
telling Slide 118
Slide 119
Implement Emergency Management Plan Notify changed
circumstances when implementing EMP: Changes in environment Changes
in numbers involved or impacted on Failure or success of first
response activities Unexpected behaviour Slide 119
Slide 120
Implement Emergency Management Plan When responding to
direction given by chain of command: Never blindly obey Use common
sense Refuse to comply where good reason to do so exists Advise
chain of command of reasons Slide 120
Slide 121
Implement Emergency Management Plan Safety of people is the
priority, so for example: Move people rather than fight the fire
Save a person instead of an animal Protect people instead of
recovering a vehicle Slide 121
Slide 122
Implement Emergency Management Plan When emergency services
arrive they take control. If you can help: Ignore EMP requirements
at their direction Follow emergency services worker directions Tell
them of any special knowledge or skills you have Leave if you
cannot help Support rather than provide first-line response Slide
122
Slide 123
Provide first response assistance First response must always:
Be training-based Reflect the nature and requirements of the
specific emergency Slide 123
Slide 124
Provide first response assistance Generic first response
requirements: Follow the plan Respond quickly Check others have
been notified so you know help is on the way (Continued) Slide
124
Slide 125
Provide first response assistance Stay calm Take action see
following slides Continue to monitor the situation and provide
updates Slide 125
Slide 126
Provide first response assistance First response actions could
include: Instruct/direct staff Initiate auxiliary power Record what
is happening Assist patrons (Continued) Slide 126
Slide 127
Provide first response assistance Provide advice and direction
Conduct room and venue searches Rescue people where safe to do so
Initiate evacuations Confirm areas have been searched and are clear
(Continued) Slide 127
Slide 128
Provide first response assistance Activate alarms Alert patrons
and guests Provide first aid Move people to safety Limit damage or
harm (Continued) Slide 128
Slide 129
Provide first response assistance Close supply valves and
turning off power Close doors and windows to stop air supply to
fire Open doors and windows to disperse gas and toxic fumes Prepare
for emergency services arrival Assist emergency service workers
Slide 129
Slide 130
Maximise security during emergency Action to maximise security
during an emergency will include: Contain the situation Restrict
access Re-locate items Control access and exit points (Continued)
Slide 130
Slide 131
Maximise security during emergency Move among and talk to
people Key off elevators Reverse direction of escalators Provide a
physical presence Obtain additional assistance if required
(Continued) Slide 131
Slide 132
Maximise security during emergency Verbally direct people:
Where to go or not go What to do or not do Use loud hailer or PA
where necessary Check CCTV coverage Verify alarms are operational
Slide 132
Slide 133
Summary Element 4 When responding to emergency situations:
Never put yourself in danger Establish the nature and scope of the
emergency Contact the emergency services as appropriate Notify
internal personnel as required Make sure you have participated in
emergency and evacuation training and drills Implement relevant EMP
Slide 133
Slide 134
Summary Element 4 Activate alarms as appropriate or necessary
Use common sense Adhere to chain of command protocols Respond
quickly Give clear directions to guests Safety of people takes
priority over property Slide 134
Slide 135
Summary Element 4 Perform search and rescue tasks Take action
to maximise security of premises and property Regular and effective
communication is critical Slide 135
Slide 136
Element 5 - Monitor security systems Performance Criteria for
this Element are: Report and record system alerts and malfunctions
Verify the setting and operational effectiveness of all security
systems and energy management systems Maintain activity logs as
required Take follow-up actions in response to system indicators,
as necessary Re-set alarms in-line with designated authorisations
to do so Slide 136
Slide 137
Report and record system alerts and malfunctions Five tasks in
monitoring security systems: Reporting alerts Recording alerts
Verifying operation Following-up Resetting alarms Slide 137
Slide 138
Report and record system alerts and malfunctions An alert can
mean there is: Problem or issue Security threat Emergency Some out
of control situation Slide 138
Slide 139
Report and record system alerts and malfunctions Alerts may be:
Audible alarm Flashing light or strobe Combination siren and strobe
Flashing light on control panel Audible signal on control panel
Vision on monitor from CCTV Slide 139
Slide 140
Report and record system alerts and malfunctions Reporting an
alert/alarm: Notify emergency services Advise internal staff Notify
management Contact external security company Slide 140
Slide 141
Report and record system alerts and malfunctions You MUST
respond to all alarms. NEVER assume an alarm is a false alarm.
Slide 141
Slide 142
Report and record system alerts and malfunctions Options for
documenting alerts/alarms: Paper-based system or format Electronic
register, log or files Audio recordings Slide 142
Slide 143
Report and record system alerts and malfunctions Details to
record: The specific alert/alarm which has activated Day and date
Time Location (Continued) Slide 143
Slide 144
Report and record system alerts and malfunctions Type of
initiation device Action taken Outcome of the alert/alarm Slide
144
Slide 145
Report and record system alerts and malfunctions Possible
causes of false alarms: Insects, pests and animals Power and/or
telecommunications failure Power surges Wrong installation Weather
(Continued) Slide 145
Slide 146
Report and record system alerts and malfunctions Poor
maintenance Unsuitable equipment Old equipment Hanging objects near
sensors Drafts and breezes including air conditioning Operator
error Slide 146
Slide 147
Verify settings and operation of security system Settings of
systems may refer to: Sensitivity Concentrations Luminescence
(Continued) Slide 147
Slide 148
Verify settings and operation of security system Volume/s
Coverage Verifying = comparing requirements to actual settings.
Slide 148
Slide 149
Verify settings and operation of security system Verifying
operational effectiveness of systems: Providing regular maintenance
Observing and monitoring control panels and systems Running system
self-diagnosis checks (Continued) Slide 149
Slide 150
Verify settings and operation of security system Generating
system print-outs Conducting active testing Following manufacturers
instructions Paying an external business to conduct tests and
checks Slide 150
Slide 151
Verify settings and operation of security system Threat Image
Projection (TIP): Used to check competency of people using X-ray
machines/scanners Projects a threat image (gun, drugs) onto the
screen at random intervals Notes whether or not operator identifies
the threat or not Slide 151
Slide 152
Verify settings and operation of security system EMS = Energy
Management System Management (not you/staff) usually have
responsibility for: Determining EMS settings Setting the system
Making system changes Slide 152
Slide 153
Verify settings and operation of security system EMS vary
between venues but seek to: Control/minimise energy use:
Electricity, gas, water, steam HVAC and lighting Save money Slide
153
Slide 154
Verify settings and operation of security system EMS settings
can apply to: Minimum and maximum air temperatures When lights turn
on and off When water is heated Govern water temperature Optimise
use of renewable energy Control water flow rates Slide 154
Slide 155
Verify settings and operation of security system Verifying
operational effectiveness of EMS: Comparing actual to required
settings Inspecting Using print-outs as basis for checking Using
manufacturers instructions, system specifications and venue
requirements (Continued) Slide 155
Slide 156
Verify settings and operation of security system Using your
sense to check performance Conducting specified system checks
Analysing performance on a financial basis relating to cost of
energy used or cost savings Evaluating guest feedback Slide
156
Slide 157
Verify settings and operation of security system To reduce
false alarm activations: Remove spider webs Prevent animal access
Use effective pest control Close doors and windows Turn off air
conditioning to closed or secured areas (Continued) Slide 157
Slide 158
Verify settings and operation of security system Do not hang
things in front of sensors Service the system regularly Train
system operators Conduct regular system checks (Continued) Slide
158
Slide 159
Verify settings and operation of security system Advise
provider of changes Repair damage and address problems immediately
Change codes on a regular basis Position duress alarms so they
cannot be accidentally triggered Slide 159
Slide 160
Maintain activity logs Background information about activity
logs: They vary between venues Must be completed immediately/at the
time Need to be forwarded Accuracy is vital (Continued) Slide
160
Slide 161
Maintain activity logs Obtain in-house training Look at what
others have done Keep a copy Seek advice when unsure Slide 161
Slide 162
Maintain activity logs Role of activity log: Record activity of
all systems Record activity on a system by system basis one log for
each system Logs are kept on a daily/24-hour basis. Slide 162
Slide 163
Maintain activity logs To complete activity log: Insert day and
date Write in your name and shift Add venue-specific required
information to reflect alerts and alarms as they occur (Continued)
Slide 163
Slide 164
Maintain activity logs Maintain confidentiality File a copy
Forward original Slide 164
Slide 165
Take follow-up actions in response to system indicators
Responses should accommodate previous advice in relation to:
Contact and communication protocols and options Command and control
techniques First response options Security EMPs Slide 165 Lesson
Learnt
Slide 166
Take follow-up actions in response to system indicators
Following-up system indicators: Determine nature and location of
indicator Initiate investigation eyes on Update internal alarm
status (Continued) Slide 166
Slide 167
Take follow-up actions in response to system indicators
Commence diagnostic checks of systems Never cancel investigation is
diagnostics identify a fault Isolate system components if one
element is causing a fault or false alarm Report the alarm Slide
167
Slide 168
Reset alarms In relation to resetting alarms: Obtain necessary
training Follow internal protocols Test the alarm when it has been
reset (Continued) Slide 168
Slide 169
Reset alarms Only reset an alarm when directed to do so by
authorised person Never turn off an alarm until directed to do so
by authorised person Compete required documentation Slide 169
Slide 170
Summary Element 5 When monitoring security systems: Report
system alerts Respond to all alarms. Never assume an alarm is a
false alarm Record all alerts Verify settings of security and
energy management systems Verify operational effectiveness of
security and energy management systems Take action to reduce
incidence of false alarms Slide 170
Slide 171
Summary Element 5 Maintain activity logs recording all required
events and details Integrate follow-up activities with other
activities Follow-up on all system indicators with investigation
and eyes on Reset alarms in accordance with venue protocols and
system requirements Never turn off an alarm until directed to do so
Never reset an alarm until directed to do so Slide 171
Slide 172
Element 6 - Manage pyrotechnic displays Performance Criteria
for this Element are: Identify legislated requirements in relation
to the use of fireworks Implement and monitor risk control
procedures Identify and prepare plans for the management of
emergencies and malfunctions Slide 172
Slide 173
Identify legislated requirements You can determine legislated
requirements by: Contacting local authority Undertaking online
research Talking to other venue operators Speaking to pyrotechnic
providers Slide 173
Slide 174
Identify legislated requirements Legislated requirements may
relate to: Need to obtain fireworks from approved business Need to
use a registered provider Types of fireworks which can be used
On-site storage of fireworks Need to complete application form
Slide 174
Slide 175
Implement and monitor risk control procedures Risk management
comprises: Risk identification Risk analysis Risk control Slide
175
Slide 176
Implement and monitor risk control procedures Risk
identification = determining threats posed by the display, for
example: Injury Property damage Fire Noise Smoke Slide 176
Slide 177
Implement and monitor risk control procedures Risk analysis:
Must be undertaken for every identified risk May use a risk
assessment matrix to: Combine Likelihood of occurrence with
Consequence of Occurrence Determine classification/severity of risk
Slide 177
Slide 178
Implement and monitor risk control procedures Possible risk
controls for a firework display may include: Canceling the display
Changing the fireworks to be used Changing display site/location
(Continued) Slide 178
Implement and monitor risk control procedures Establishing QA
system/controls for the display Integrating experience from others
displays into this display Incorporating industry best practice
Liaising with pyrotechnic provider Providing staff training Slide
180
Slide 181
Implement and monitor risk control procedures Hierarchy of
Controls: List of generic control measures available to control
identified risks Rated from 1 (Most effective) to 6 (Least
effective) A combination of controls is often required in order for
controls to be effective Slide 181
Slide 182
Implement and monitor risk control procedures Slide 182
Slide 183
Implement and monitor risk control procedures Monitoring risk
control: Verifying planned requirements are being implemented
Checking validity of pyrotechnic provider Liaising with local
authorities on an ongoing basis (Continued) Slide 183
Slide 184
Implement and monitor risk control procedures Confirming
arrangements with emergency services Undertaking regular
inspections Taking action to address non-compliance Slide 184
Slide 185
Identify and prepare plans for emergencies and malfunctions
Plans for pyrotechnic displays: Must be prepared for every display
May be prepared in different formats Should accommodate experience
gained from previous plans and displays Slide 185
Slide 186
Identify and prepare plans for emergencies and malfunctions
Plan should contain your name and contact details plus: Name, day
and date of event Proposed site/location Actions required to
achieve objectives Allocation of action to individual/s Timelines,
milestones and completion date Resources available Slide 186
Slide 187
Identify and prepare plans for emergencies and malfunctions
Standard planning practice: Involve stakeholders Develop a draft
Circulate draft for review Revise draft as required Produce final
plan Confirm final plan Distribute for action Slide 187
Slide 188
Identify and prepare plans for emergencies and malfunctions
Points to address when preparing plans for firework display:
Confirmation of basics time, day/date, location Development of site
plan Identification of type and amount of fireworks Position of
individual fireworks Insurance (Continued) Slide 188
Slide 189
Identify and prepare plans for emergencies and malfunctions
Identification of emergencies which may result and responses to
same Verification of fireworks to use to ensure compliance
Identification of separation distances Identification of clearance
distances (Continued) Slide 189
Slide 190
Identify and prepare plans for emergencies and malfunctions
Barriers and crowd control requirements Communication protocols and
equipment Development of supporting protocols and resources EMP,
fire-fighting, first aid Compliance with legislated obligations
(Continued) Slide 190
Slide 191
Identify and prepare plans for emergencies and malfunctions
Obtaining and filing provider details and registration
Identification and preparation of observation points for VIPs
Review all plans Complete application form for permit (Continued)
Slide 191
Slide 192
Identify and prepare plans for emergencies and malfunctions
Lodgement of application form Public notification Staff training
Slide 192
Slide 193
Provide pyrotechnic training Never: Use venue staff to: Set-up
a display Transport fireworks Store fireworks Fire a display Always
use a professional pyrotechnic provider. Slide 193
Slide 194
Provide pyrotechnic training When training staff: Training must
target identified need There should be immediacy of application
Cover Attitude, Skills and Knowledge Training needs to be active
Slide 194
Slide 195
Provide pyrotechnic training Non-negotiable requirements:
Pyrotechnic training must be the accredited training as identified
by legislation Courses must be approved by authorities Successful
completion should result in award of required certificate or
licence as identified by the legislation (Continued) Slide 195
Slide 196
Provide pyrotechnic training Comply with any refresher training
required Training should be competency-based Assessment should be
competency-based Never provide your own pyrotechnic training Slide
196
Slide 197
Provide pyrotechnic training You should provide ancillary
training in the following areas: Crowd control Customer service and
assistance skills Fire-fighting training and practice drills
(Continued) Slide 197
Slide 198
Provide pyrotechnic training Communication and liaison First
aid Details of the display Slide 198
Slide 199
Summary Element 6 When managing pyrotechnic displays: Determine
legislated requirements which apply Liaise with relevant
authorities and agencies during the planning and preparation phase
Lodge an application for a permit or permission to operate the
display Use only accredited, licensed and appropriately registered
pyrotechnic providers Apply standard risk management practices to
identify, assess and control risks Implement risk control
procedures to effectively manage risk Slide 199
Slide 200
Summary Element 6 Monitor risk control procedures Ensure
appropriate insurance coverage is taken out Prepare plans to manage
and control the event Never allow untrained venue staff to take an
active part in the setting up or firing of the display Train venue
staff in practices and procedures to support and enhance the
display Slide 200
Slide 201
Element 7 - Fulfil administrative responsibilities Performance
Criteria for this Element are: Complete necessary internal forms
and reports Cooperate with management in recommending improvements
to security Slide 201
Slide 202
Complete forms and reports Requirements when completing
documents: Documents and requirements vary between venues Must be
completed in a timely manner Forms and reports usually need to be
forwarded (Continued) Slide 202
Slide 203
Complete forms and reports Accuracy is vital Obtain in-house
training Look at forms and reports competed by others Keep a copy
Seek advice when unsure about what to do Slide 203
Slide 204
Complete forms and reports Forms may be: Paper-based Electronic
Slide 204
Slide 205
Complete forms and reports Forms and reports may include:
Communications book Vehicle use form Incident report Compliance
reports Loss and damage assessments (Continued) Slide 205
Slide 206
Complete forms and reports Maintenance request forms
Maintenance reports Time sheets Task assignments Job cards/sheets
(Continued) Slide 206
Slide 207
Complete forms and reports Patrol logs Suspicious person report
Insurance claims CCTV surveillance records Alarm reports/activity
logs (Continued) Slide 207
Slide 208
Complete forms and reports Response reports Equipment faults
log Testing and inspection records Witness statements Slide
208
Slide 209
Complete forms and reports Lost and Found register
Recommendations for action to improve security Requests for
training Slide 209
Slide 210
Cooperate with management to improve security To demonstrate
support for management to improve security: Engage with risk
management activities Participate in all staff briefings and
meetings Participate in workplace inspections Attend relevant
conferences and events (Continued) Slide 210 Lost and Found
Register
Slide 211
Cooperate with management to improve security Contribute ideas
and suggestions Be willing to trial initiatives and provide
feedback Complete all the internal forms or reports required Visit
other sites/venues (Continued) Slide 211
Slide 212
Cooperate with management to improve security Liaise regularly
with providers and suppliers Develop and use an industry network of
contacts Analyse and evaluate documentation Comply with management
directives Slide 212
Slide 213
Cooperate with management to improve security Follow a
two-stage approach for making recommendation: (1) Make verbal
suggestion (2) Supplement with written recommendation: If
management seems interested If requested Slide 213
Slide 214
Cooperate with management to improve security Include the
following in written recommendations: Your name and contact details
Date Rationale Action plan (Continued) Slide 214
Slide 215
Cooperate with management to improve security Recommendations
for: Equipment, systems and technology Providers/suppliers
Timelines Training required (Continued) Slide 215
Slide 216
Cooperate with management to improve security Staff/hours
required Transitional arrangements Benefits anticipated Costs Slide
216
Slide 217
Summary Element 7 When fulfilling administrative
responsibilities: Complete all required internal forms and reports
Complete documents in a timely manner Focus on accuracy, honesty
and comprehensiveness when completing forms File and forward forms
and reports Cooperate with management to optimise venue security
Attend all security-related staff meetings Slide 217
Slide 218
Summary Element 7 Participate actively in venue-specific
security inspections, checks and initiatives Offer verbal
recommendation Be prepared to supplement verbal recommendations
with written recommendations Slide 218