The Simplest Way To
Transform A Toxic Workplace Culture
RAAF Townsville July 2016
Heidi Alexandra PollardCEO, UQ Power
Culture Hacking 101
www.UQPower.com.au
Shift happens.
• Hyper-connectivity• Increased Demand for CSR• Accelerating Technology • People want tailored convenience
““Heidi we’ve seen more Heidi we’ve seen more change in the last 3 change in the last 3
years than in the last years than in the last 3030.” .”
Let’s take a walk in the Let’s take a walk in the Land of Possibility Land of Possibility
and see if you can be a and see if you can be a futurist too!futurist too!
Let’s take a walk in the Let’s take a walk in the Land of Possibility Land of Possibility
and see if you can be a and see if you can be a futurist too!futurist too!
www.UQPower.com.au
PAIR SHARE - DISCUSSHow many predictions did you guess?
Which predictions surprised you the most?
How do these future trends relate to your work and leading your team in Defence?
?
What makes a workplace great?(What do you see, hear and feel?)
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UQPower.com.au#StartWithU
What makes a workplace suck?(What do you see, hear and feel?)
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UQPower.com.au
As workplace futurists and culture architects, we get excited about the development of leaders and the creation of cultures that are adaptive and sustainable for the new world of work. This workplace culture is impacted by 3 key areas:
We’re passionate about
Work / play / living
City based dwellersMassively mobileConstantly connectedCloud Computing
EnergyDisconnectionDepressionGenerosity Economy Resilience
Co-workingCollaboration
End of retirementGlobal nomads
Questioning consumersHigh transparency
Education reengineeringQuadruple bottom line
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UQPower.com.au#StartWithU
What’s the differentiating factor between good companies and awesome companies?
The Awesome Ones have their House In Order
The four keys to building an awesome business are:
VISION – creating a truly differentiated strategy
IQ – driving flawless execution
BODY – having a solid brand and plenty of cash to weather the storms
EQ – Attracting and keeping the right people
YOU HAVE TO
#startwithU
AND GET YOUR HOUSE IN ORDER
Why are some staff“Batteries Not Included”
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And other staff are “Batteries Included”
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Because some leaders are “Drainers” of energy
These are CONTAINER MANAGERS
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And other leaders are “Givers” of energy
These are EXPANDER LEADERS
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People join a company
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But leave their manager
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#1 Skill of Expander Leaders
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‘e’Download our free report 8 Signs of Strong Emotional
Intelligence here
www.uqpower.com.au/strong-eq
The people who best handle challenging times of change are those with high emotional intelligence (EQ). There are five domains of EQ identified including:1.Knowing your emotions2.Managing your emotions3.Motivating yourself4.Recognising and understanding other people’s emotions5.Managing relationships ie: managing the emotions of others.
EQ – Emotional Intelligence
A simple leadership hack to shift your culture
Body Language Proficient
- 7% of meaning is in the words that are spoken
-38% of meaning is paralinguistic – the way we say it
-55% of meaning is in body language & expression
WHY YOU MUST BECOME FLUENT IN A SECOND LANGUAGE
TIP: Lead with your body.
Introduce yourself to someone:
Like it’s a waste of your time
You Can Raise Your Frequency
TIP: Lead with your body.
Introduce yourself to someone:
Like they are your long lost best friend
You Can Raise Your Frequency
www.UQPower.com.au
LEADING CHANGE THROUGH DIFFICULT TIMES
WCA:
Moving from policemen to
helpful advisors
There are 7 steps to having a difficult conversation:
1 – Set the scene2 – Describe your feelings3 – Clarify importance4 – Own your part5 – Offer solutions6 – How to move forward7 – Invite their response
PAIR SHARE
Difficult Conversations
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CHANGE IS GOING TO HAPPEN YOU CAN CHOOSE TO LET IT HAPPEN TO
YOU OR YOU CAN
Make It HappenAND LEAD THE WAY!
UQPower.com.au#StartWithU
WHEN LEADERS FOCUS ON DEVELOPING THEIR PEOPLE AT
WORK EVERY CULTURE AND BUSINESS METRIC IMPROVES
Source: WorkHuman Research Institute at Globoforce
DISCUSSION
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Stay in touch www.UQPower.com.auwww.linkedin.com/in/heidialexandrapollard
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