CTSO Chapter advisor MODELS
What speaks to you?
Managing the gapExpectation Behavior
GAP
WHEN THERE IS A GAP
• Gossip• Holding It All In• Acting Out• Resentment• Distrust• Lower Confidence• Frustration• Disengagement
• People Make Up Info
• Bad Info Circulates• Decisions Made
on Poor Information
• Poor Action Taken
Closing the GapEXPECTATIONS• Are they clear?• Communicated?• Monitored• Reinforced• Celebrated
BEHAVIOR• Are they accepted?• Understood?• Demonstrated• Feedback• Reported
Keys to the GAP: 1. Believing the Best
2. It’s a Two Way Street
OUR GAP GOAL
GAP
Expectation = Satisfaction
Behavior
Believing the Best Know ExpectationDo One More Thing
Make Sure It’s Known (humbly)
GAP
Being a ctso advisor is the best thing
you can do for your students
because being in a CTSO is the best thing a student can do for
their future!
Ryan [email protected]
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