Understanding Users’ Searching Habits to Improve Discovery
Lori RoholtMORE Administrator
Indianhead Federated Library System
About MORE: My Online REsource
● ILS consortium● 49 member public libraries● 2013 Stats:
o Items: 1.7 milliono Bibs: 600,000o Service population:
458,000o Registered borrowers:
238,000o Circulation: 4.8 million
Current MORE Online Catalog
● Innovative Interface’s WebPACo In use since 2000o Last significant update in
2011● Mobile: recently,
AirPAC for smartphones
Forthcoming MORE Catalog
● Innovative Interface’s Encore
● Mobile: Encore Mobile
ILS Tools: Search Activity
● Searching metrics only, last 9 days
● Searches by hour● Use of “see also”
references● Records retrieved● Use of limits
ILS Tools: Indexes Used
Word: 32%
Title: 30%
ILS tools: Indexes Used
ILS tools: Indexes Used
Choose your default index
ILS tools: Indexes UsedInnovative’s RightResult● Adjacency● Where search term appears● Format, esp. serials● And optionally:
o More copieso Matching titles (245a)o Manual promotion
Google Analytics: All Activity
Historical reporting
Google Analytics: All Activity
● Use patterns, by pageviews:o Searcho My Account: about half of users log ino Quick Listso MORE Library look-up
● ILS-specific queries reveal search behavior
Forthcoming ILS tools
● Searches, traditional holdings vs. articles● Use of facets, tags, ratings● More to come, I hope!
o In-library vs. out-of-library useo Use of articles from initial searcho Use of OverDrive integration featureso My Account features used
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