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GregoryLangley
Groups: DESOTO - JORDAN - PERIOD 5,DESOTO -WILLIAMS- P4 - BIM
DESOTO -SCALLION- PERIOD3
Course: A+ MasterExam for Exam 220-802 A+ Practical ApplicationTestScoreResults:
Monday May 05, 2014 - 10:26:09 AM
TestType:
MasterExam [0/180 0%]
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þ - Correct
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# þ/ý Question Type/Title/Question
1 ý Title: Fixing Printer Paper JamsQuestion: A printer is prone to paper jams. Which options represent possible solutions to the
problem? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
ý A Reinstall the printer software
þ þ B Clean the inside of the printer
þ þ C Replace worn feeder mechanisms
D Spray water on the inside of the printer
2 ý Title: Using Key FobsQuestion: Which are examples of key fobs? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A RSA token
ý B RFID badge
þ þ C Car keyless entry
þ þ D Rolling code generator
3 ý Title: The Meaning of Single Sign-OnQuestion: Which option describes the phrase, single sign-on?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A
A user can sign onto multiple networks with
a single keystroke
B A user can sign onto a network once andsign onto other resources one at a time
ý C A user cannot sign onto a network without asingle authentication prior to logging on
þ D A user can sign onto a network once andaccess all other areas requiringauthentication
4 ý Title: Other Uses for a MultimeterQuestion: Besides testing connectors, a multimeter can be used for which other purpose?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
ý A Check ports
þ B Check voltage
C Check RAM speed D Check power-on self test
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5 ý Title: Windows Vista AppletsQuestion: In Windows Vista, which applet is used to view problems Windows has encountered and
check for possible solutions?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Recovery B Troubleshooting Engine C Programs and Features
þ D Problem Reports and Solutions
6 ý Title: Causes of Slow Transfer SpeedsQuestion: A user notices that her laptop has slower data transfer rates than her desktop at the same
location. The technician explained that the farther the distance to the wireless point, theslower the transfer rate. Which term is used to represent this wireless activity?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Data rate signaling B Domain rate shifting
þ C Dynamic rate shifting
D Domain real signaling
7 ý Title: iPad Video Sync BasicsQuestion: In order to be able to sync video to the iPad, users must make sure to select the Sync
Movies check box at the top of the screen.Question Type: Flash Demo
Grade: Incorrect
# Step(s) 1 Click in the interface to begin the demo
2 Click the True button
8 ý Title: The Right PowerQuestion: Which tool can determine if the computer is getting the right power in all of the power
connectors?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Multimeter
B POST card C Loopback plug D Power supply tester
9 ý Title: Internet Options ConnectionsQuestion: Users can make changes to which Internet and network settings from the Connections tab
within the Internet Options applet? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Connect to the Internet
þ B Local Area Network settings
C Enable SST tracking on the browser
þ D Dial-up and Virtual Private Network settings
E Initiate a non-specific collection of logicgates
10 ý Title: Task Manager Users TabQuestion: A local administrator wants to know how many users are connected to a computer. Which
options represent information displayed in the Users tab in the Task Manager? Choose allthat apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Session
B Password
þ C User name
D Activity time
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D Activity time
11 ý Title: Applying User ToolsQuestion: Which could be used if a user wishes to undo unwanted changes in a computer system?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A PC lockup
þ B System Restore
C Recovery Console D Emergency Repair Disk
12 ý Title: Using Basic DisksQuestion: Which are basic volumes supported by basic disks? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Logical drives
B RAID-5 volumes
þ C Primary partitions
þ D Extended partitions
13 ý Title: Common OS ProblemsQuestion: BSODs are usually caused by a hardware problem; however, the technician has
troubleshot all the hardware and found no problems. Which are some common causes ofBSODs due to the operating system? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Corrupt .dll files
B Memory corruption C Malfunctioning motherboard
þ D Poorly written device drivers
14 ý Title: Windows Security Center ToolsQuestion: Which options represent Windows Security Center tools? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Internet Options
þ B Windows Update
þ C Windows Firewall
þ D Windows Defender
15 ý Title: Configuring an IP Address AutomaticallyQuestion: Which option represents the term describing an IP address for a computer that is set to
automatically get an IP address from the network server?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Static IP B DHCP IP C Visual IP
þ D Dynamic IP
16 ý Title: Separate ApplicationQuestion: Which was used by Windows XP as a separate application but is now built into the
Network Center within Windows Vista and Windows 7?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Network Setup Wizard
B Date and Time C Pen and Input Devices D Action Center
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17 ý Title: WorkGroup ReviewQuestion: Which are true of workgroups? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Workgroups are protected with passwords
þ B No computer has control over anothercomputer
C Can be thousands of computers on oneworkgroup
þ D Computers must be on the same localnetwork or subnet
18 ý Title: Image Deployment BenefitsQuestion: Which are benefits of using image deployment? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Multiple shadow copies
þ B Duplicate many computers quickly
þ C Most flexible in manufacturing environment
þ D High amount of automated modification madeto the installed software
19 ý Title: Bad Video DriverQuestion: A technician has determined, by testing a theory, that the computer has a bad video driver.
Which would be the next step to fix the problem?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Reinstall software B Reboot the computer C Replace the video driver
þ D Make a list of various ways to fix theproblem
20 ý Title: Reason for Quality of ServiceQuestion: Which option represents a reason to configure the quality of service option?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Stop viruses B Listen to better music
þ C Prioritize network traffic
D Improve image quality on the Internet
21 ý Title: Printing in the Wrong ColorQuestion: A printer consistently prints in the wrong print color. Which option may be the cause of
printing in the wrong print color?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Printer needs to be rebooted B Users are printing from the Internet
þ C Toner cartridges are in the wrong slots
D Printer has a paper jam in the feedercartridge
22 ý Title: Access Point PlacementQuestion: The best location to place an access point is __________.Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A next to metal objects B next to water containers C directly under an access point
þ D close to the center of the area a user wantsto cover
23 ý Title: Mobile Device Parts
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23 ý Title: Mobile Device PartsQuestion: Which option represents a typical procedure when a part on a tablet fails?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Replace the part yourself B Dispose of the tablet properly
þ C Return the tablet to the manufacturer toreplace the tablet
D Return the tablet to the manufacturer toreplace the part
24 ý Title: Partition RecognitionQuestion: Basic hard drive partitions are which type of partition?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Local B Dynamic
þ C Primary
D Excessive
25 ý Title: Network Boot Methods
Question: Which network boot method is mandated by PC99?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A PXE
B DVD C USB boot D Clean install
26 ý Title: DLL ToolQuestion: A user has received a DLL error message. Which tool can be used to determine if the DLL
was registered correctly?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A REGSVR32
B Event Viewer C Command Prompt D Automated System Recovery
27 ý Title: Fan IssuesQuestion: A user's fans are starting to make loud noises. Which would be the best course of action
to keep the computer from overheating?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Oil fans
þ B Replace the fans
C Rig it so they continue to run
D If they are making noise, they are stillrunning; do nothing
28 ý Title: Viewing Hidden Files in Windows 7Question: A user believes his files have been hidden because of his recent virus infection. Which
Control Panel tool has a setting to unhide files?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Display
þ B Folder Options
C Indexing Options D Backup and Restore
29 ý Title: Difference Between HomeGroup and WorkGroupQuestion: Which is a major difference between a HomeGroup and a WorkGroup?Question Type: Multiple Choice (Choose one)
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Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A WorkGroups can handle more usage
B HomeGroups have better encryption of files
C HomeGroups have greater storage for sharedfiles
þ D WorkGroups have to explicitly share anythingthat needs to be shared
30 ý Title: Common ProblemQuestion: A user's computer continues to have problems. It has spontaneous shutdowns, devices
and services fail to start, and a BSOD keeps coming up. Which is the most likely cause ofall these errors?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A A virus
þ B Corrupt files
C Missing Ntldr D Unknown data files installed
31 ý Title: Using the Alternate IP AddressQuestion: Which option represents a reason a computer would use an alternate IP address instead of
one assigned by a network server?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A The computer is in a domain
B The network adapter prefers a static IPaddress
C The computer has a complicated computername
þ D The DHCP server is unavailable to assign anIP address
32 ý Title: Security LocksQuestion: Which locks can be used to implement physical security? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A RFC locks
þ B Cabinet locks
þ C Building locks
þ D Equipment locks
33 ý Title: Understanding Operating SystemsQuestion: An operating system is software consisting of which elements? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Data
B Kernels C Insiders
þ D Programs
34 ý Title: Connect to a Remote ComputerQuestion: Use the drag and drop method to correctly order the steps to use Remote Desktop
Connection to connect to a remote computer.Question Type: Flash Demo
Grade: Incorrect
# Step(s) 1 Click in the interface to begin the demo 2 Drag Click the Start button to the first available space 3 Drag Click All Programs to the second available space 4 Drag Click Accessories to the third available space 5 Drag Click Remote Desktop Connection to the fourth available space
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5 Drag Click Remote Desktop Connection to the fourth available space 6 Drag Enter IP address for remote computer to the fifth available space 7 Drag Enter user name and password to the sixth available space 8 Drag Click Connect to the seventh available space 9 Click the submit button
35 ý Title: Running Older VersionsQuestion: A user is running Windows 95. The user needs to do some repairs to the OS. Which repair
tool can be used to do these repairs?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A SFC
þ B Repair disc
C Maintenance kit D Compressed air
36 ý Title: Reasons to Change Default PasswordsQuestion: Which options represent a reason to change default passwords on computers and
devices? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Default passwords are easily guessed
þ B Default passwords can be researched
C Custom passwords are easily remembered
þ D Strong custom passwords are less likely tobe guessed
37 ý Title: Unrecognized DrivesQuestion: Which is the probable cause of an external drive or removable device not being recognized?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Bad or failing CPU
þ B Device drivers are not installed
C Components are overheated or burning
D Power control circuitry on the motherboardcould have failed
38 ý Title: Functions of the Task ManagerQuestion: Which options represent functions under the Task Manager? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A End Task
þ B End Process
þ C Monitor the CPU
D Suspend the CPU
þ E Disconnect a user
þ F Create a dump file
39 ý Title: Introducing the Run LineQuestion: Which option represents the Windows operating system which first included the Run line
or Search box?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Windows 7 B Windows XP
þ C Windows Vista
D Windows Server 2008
40 ý Title: Identifying VirusesQuestion: Worms and Trojan horses are examples of viruses which may infect a user's computer.Question Type: True/False
User Answer Correct Answer # Answer Key
þ 1 TRUE
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þ 1 TRUE
2 FALSE
41 ý Title: Maintenance Kit for PrintersQuestion: A technician purchased a maintenance kit for a printer. The kit included a fuser assembly
and _________ components.
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A extinct B unused
þ C replaceable
D unobtainable
42 ý Title: Troubleshooting Slow Internet ConnectionsQuestion: A user finds that his Internet connection is functioning properly, but Web pages are loading
slowly. Which options represent areas that may be contributing to the slow browserspeed? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Multiple antivirus software
þ B Network card driver over 4 years old
C The computer is over 10 feet from the router
D Shared computer with several useraccounts
43 ý Title: Computer Data Sources and DSNQuestion: Which option represents the meaning of the acronym, DSN?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Data Source Name
B Direct Source Network C Data Switched Network D Distributed Source Networks
44 ý Title: Steps to Overcome Compatibility ErrorQuestion: When a user gets a compatibility error, there is a process that can help to make it so an
application will still work. Using the drag and drop method, click the steps in the correctorder to accomplish this.
Question Type: Flash Demo
Grade: Incorrect
# Step(s) 1 Click in the interface to begin demo 2 Drag Right-click the executable to the first available position 3 Drag Click Properties to the second available position 4 Drag Click the Compatibility tab to the third available position
5 Drag Select the Run this program in compatibility mode for check box to thefourth available position
6 Drag Select a version of Windows from the drop-down list to the fifth availableposition
7 Click the submit button
45 ý Title: Full System Is FunctioningQuestion: After making sure that the full system is functioning properly, which should be done next?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Create a solution B Determine the cause C Establish a plan of action
þ D Preventative measures should be taken
46 ý Title: Drive Formatting OptionsQuestion: Which options are file system formats that can be applied to a drive? Choose all that
apply.
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apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A FAT
þ B NTFS
þ C CDFS
D SATA
þ E FAT32
47 ý Title: Implementing an EmulatorQuestion: Which questions would be useful when implementing an emulator? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Is USB needed?
B Are DTCs needed?
þ C Is enhanced video needed?
þ D Does sound need to be accessed?
48 ý Title: Functions of DNSQuestion: Which option represents a main function of a DNS server?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A File server B Print server C Central management of IP addresses
þ D Translating computer names into IPaddresses
49 ý Title: Preventing Pop-up WindowsQuestion: While browsing the Internet with a popular browser, a user notices pop-up boxes. He wants
to stop unwelcomed advertisements. Which option represents troubleshooting techniquesthat may help remove pop-up windows? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Delete cookies
þ B Clear the cache
C Open the Web page again
þ D Check pop-up blocker settings
50 ý Title: Account Controlling the ComputerQuestion: Which option represents the all-powerful account on a Windows computer?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Weak user B Strong user
þ C Administrator
D Standard User
51 ý Title: Troubleshooting and the Effects of a VirusQuestion: A user notices strange activity on a computer. Which options represent effects of having a
virus installed on the computer? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Random noises
þ B Duplicated programs
þ C Changed file permissions
þ D Blocked antivirus Web sites
52 ý Title: Replaced by Wireless and WiredQuestion: Which type of connection is being replaced by wireless and wired high-speed connections?
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Question: Which type of connection is being replaced by wireless and wired high-speed connections?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A VPN
þ B Dial-up
C WWAN D Remote connection
53 ý Title: Undoing ChangesQuestion: Which tool should be used to undo a change involving a hardware device before System
Restore is used?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A System Shred
þ B Driver Rollback
C Device Manager D Driver Properties
54 ý Title: Corrupt FilesQuestion: A technician is checking corrupted files. Which are some effects of corrupted files?
Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
A Missing Boot.ini B Invalid boot disk
þ C Device fails to start
þ D Services fail to start
55 ý Title: Start ConfigurationQuestion: Which is needed to start configuring e-mail?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Remote access
þ B Server address
C Exchange server D Appropriate PIN code
56 ý Title: Testing Connections over a NetworkQuestion: A network administrator is testing a new server. He knows the IP address and wants to
know if he can communicate with the server from a workstation. Using the commandprompt, which command would he use to send a small packet of data to the server to testthe connection?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A NET
þ B PING
C NETSTAT D IPCONFIG
57 ý Title: Printing Vertical LinesQuestion: A printer is marking vertical lines on every page. Which option represents a possible
solution to the problem?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Drivers need to be updated
þ B Printer needs to be cleaned
C Paper tray need to be replaced D Feeder pulleys need to be washed
58 ý Title: Windows 7 CPU ToolQuestion: Which option represents the administrative tool that provides advanced system information
about the central processing unit?Question Type: Multiple Choice (Choose one)
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Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Services B iSCSI Initiator
þ C Performance Monitor
D Computer Management
59 ý Title: Shares on a Specific ComputerQuestion: Which option represents a folder on a local computer that a user has set to be shared?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Local share
B System share C Network share D Unknown share
60 ý Title: Counterpart of Disk ManagementQuestion: Which command-line tool can be used to extend volumes, assign drive letters, and make a
partition active?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A CDDISK B CHKDSK C FORMAT
þ D DISKPART
61 ý Title: Incorrect Color PatternsQuestion: Which could be causes of incorrect color patterns? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Cable problems
þ B Driver problems
C Wireless problems D Software problems
62 ý Title: XP Mode for Older ProgramsQuestion: Which option represents the program needed to run XP mode on a Windows 7 Professional
computer?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A Virtual XP B Windows XPc
þ C Windows Virtual PC
D Windows Virtual XP
63 ý Title: Understanding Common SymptomsQuestion: Which is a common symptom for almost anything that a user can troubleshoot?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A BSOD
B Loud noise C Burning smell D System lockup
64 ý Title: Automatic UpdatesQuestion: Which options are available when configuring automatic updates using the Automatic
Updates dialog box in Windows XP? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Automatic
þ B Turn off Automatic Updates
Download updates and restart computer
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C Download updates and restart computerautomatically
þ D Notify me but don't automatically download orinstall them
þ E Download updates for me, but let me choosewhen to install them
65 ý Title: Fans are WorkingQuestion: A user's computer is overheating, and the fans are still working. Which question should be
asked in order to continue troubleshooting?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Is the BIOS functioning properly?
þ B Is the heat sink still attached to the CPU?
C Is there anything in the drives that should notbe?
D Is there enough power to run the fans fastenough?
66 ý Title: Types of GroupsQuestion: Which option represents a type of group found in Windows XP's security settings?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Services
B Computer
þ C Power users
D Standard user
67 ý Title: Scanner TypesQuestion: Which option scans a user's eye for the color, shape, and texture of the rings and furrows
of the eye?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Iris scanner B Pupil scanner
þ C Retina scanner
D Optical scanner
68 ý Title: RAID ArraysQuestion: Which type of RAID array means striping?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A RAID 0
B RAID 5 C RAID 7 D RAID 10
69 ý Title: Change of Security CenterQuestion: Windows XP and Windows Vista had an applet called Security Center. Windows 7 has
combined this with other options. Which is this now called in Windows 7?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Main Center
þ B Action Center
C Policing Center D Manager Center
70 ý Title: Internet Options SecurityQuestion: Click, in the correct order, the steps to access the Internet Explorer Security settings.Question Type: Flash Demo
Grade: Incorrect
# Step(s) 1 Click in the interface to begin the demo
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1 Click in the interface to begin the demo 2 Select the Click the Start button check box 3 Select the In the Search box, type: Internet Explorer check box 4 Select the Click Internet Explorer check box 5 Select the Click the Tools menu check box 6 Select the Click Internet Options check box
7 Select the Click the Security tab check box 8 Click the Submit button
71 ý Title: Copying a Folder With Permissions in NTFSQuestion: A user wants to make a copy of a folder. Which option best represents the effect on
permissions when making a copy of the folder on the same partition?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A The folder will drop all permissions B The folder will keep its permissions
þ C The folder will inherit the permissions of thedestination folder
D The folder will change the permissions of theparent folder
72 ý Title: Virus SymptomsQuestion: Which are typical symptoms of viruses? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Rogue boot disks
þ B Display or print distortion
þ C Computer locks up frequently
þ D Computer runs slower than usual
73 ý Title: Run FIXBOOTQuestion: A user has run FIXBOOT, but there are problems with the Master Boot Record. Which
repair tool can be run in collation with FIXBOOT?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A FIXCDC
þ B FIXMBR
C FIXTOOL D FIXRECORD
74 ý Title: PXE ReviewQuestion: PXE stands for which option?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Port Extension Emitter B Protocol Exchange Error C Packet Exchange Eraser
þ D Preboot Execution Environment
75 ý Title: Solid-State DevicesQuestion: Which options represent advantages of an HDD over an SSD? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Mobile Device Hardware
B Computers boot faster with HDDs
þ C HDDs typically provide more storage thanSSDs
D HDDs have faster read/write speeds thanSSDs
76 ý Title: Repair Tools for OSQuestion: A user is having problems with an OS. Which repair tools should a technician be familiar
with to fix OS problems? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
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Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A FIXMBR
þ B Regedit
þ C DEFRAG
D Maintenance kit
þ E Command Prompt
þ F Emergency repair disks
77 ý Title: Wireless Connectivity Dead SpotsQuestion: A user cannot connect to the wireless connection in a certain part of the office. Which
option represents the term for a spot of the network that does not offer a connection?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A RF hole B RF pothole
þ C RF shadow
D RF sunspot
78 ý Title: Disassembly of a Laptop and Organizing PartsQuestion: A technician is disassembling several laptops. Which option demonstrates good practice
with regards to organizing parts? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Use spray paint to mark parts B Put all parts in one bin as a central location
þ C Use plastic bins to keep parts sorted neatly
þ D Use plastic bags to keep parts sortedneatly
79 ý Title: Understanding RootkitsQuestion: A rootkit is a malware program that targets which elements? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A BIOS
þ B Kernel
C Data PINs
þ D Hypervisor
þ E Boot loader
F Data backups
þ G Applications on a PC
80 ý Title: Best AnalogyQuestion: Which would be the best analogy for FAT?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A A partition that finds bad files B Frequently asked technical questions
C Memory used to store information in thevarious drives
þ D A card catalog that keeps track of whichsectors store the various parts of a file
81 ý Title: Network Adapter Installing OSQuestion: What installation environment allows the computer to turn on, access the network, and
begin installing an operating system?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A HCL B GUI
þ C PXE
D USB
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82 ý Title: Booting SystemsQuestion: Which option may be used to boot Windows 2000, Windows XP, or Windows Vista?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Aero
þ B DVD disc
C ReadyBoost D Windows Firewall
83 ý Title: The Default Administrative ShareQuestion: Which options represent characteristics of a default administrative share? Choose all that
apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A It is hidden
þ B It allows access to administrators only
C It is only accessible through System Tools
D It is only accessible through IndexingOptions
84 ý Title: Automatic Boot to Safe ModeQuestion: When a computer automatically boots to safe mode, which has the computer discovered?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A The password was incorrect
þ B It is unable to boot in normal mode
C That antimalware is malfunctioning
D There is someone using brute force to getinformation from the computer
85 ý Title: General TabQuestion: Which changes may a user perform from the General Tab in the Internet Options applet?
Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Set Accessibility options
þ B Delete stored information about Web sitesvisited
C Adjust the level of security set for the Internetzone
þ D Change how temporary Internet files are usedand how long browsing history is saved
þ E Replace the current home page with thedefault one that was used when the user firstinstalled Internet Explorer
86 ý Title: Improve Boot ProcessQuestion: A user is having difficulties when booting the operating system. Which tool can be used to
change the boot process and improve it?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Msconfig.exe
B Event Viewer C Command Prompt D Emergency repair disk
87 ý Title: Created within Extended PartitionsQuestion: Which can be created in extended partitions?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A MBRs B Partition table
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B Partition table C Active stores
þ D Logical drives
88 ý Title: Reasons to Disable the Autorun FeatureQuestion: Which option represents a reason to disable the Autorun feature?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Install the RSTs B Load record DVD software C Determine the associated applications
þ D Stop potential malware from launching
89 ý Title: Using the Event ViewerQuestion: How could the event viewer be useful when solving security issues?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A To set up a preboot interface B To detect boot sector viruses C To facilitate secure Web browsing
þ D To analyze when a problem occurred
90 ý Title: Older Computers OverheatingQuestion: In which way do older computers show that they are overheating?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A System lockups
B Continuous reboots C Blank screen bootups D BIOS time and settings resets
91 ý Title: Using External EnclosuresQuestion: Which is the function of an external enclosure?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Test a drive
B Protect from dust C Temperature regulation D Improve network capabilities
92 ý Title: Motherboard FailureQuestion: Which would be an indication that the motherboard has failed?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A No power B Devices fail intermittently C Attempts to boot to the incorrect device
þ D Fans work, but there is no power to otherdevices
93 ý Title: Queries DNS Servers
Question: NSLOOKUP queries DNS servers to find which type of details?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Latency times B Router names
þ C IP address of hosts
D Mapped network drives
94 ý Title: Least Used SecurityQuestion: Which is the least used access security option?Question Type: Multiple Choice (Choose one)
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Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Voice locks
B Movement locks C Passcode locks D Failed login attempts restrictions
95 ý Title: Troubleshooting DrivesQuestion: Which action may be taken to help pinpoint the problem when a drive is not recognized?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Check indicator lights B Test the power supply
C Loop reboot indicators with a single POSTcode
þ D Take the drive out of the system and put it inanother system
96 ý Title: Troubleshooting Slow PC PerformanceQuestion: A user feels her computer has been slower than usual and wants to discover the reasons
for the poor performance. Which options represent actions she can take to troubleshootthe PC? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Delete newly installed application folders
þ B Check settings on installed antivirussoftware
þ C Check for unnecessary services running inthe background
þ D Check for processes using the highestamount of CPU resources
97 ý Title: Accessing Display SettingsQuestion: Use the drag and drop method to correctly order the steps to open the Display Settings
applet in the Control Panel category view in Windows 7.Question Type: Flash Demo
Grade: Incorrect
# Step(s) 1 Click in the interface to begin the demo 2 Drag Click the Start button to the first available position 3 Drag Click Control Panel to the second available position 4 Drag Click Appearance and Personalization to the third available position 5 Drag Click Personalization to the fourth available position 6 Drag Click Display Settings to the fifth available position 7 Click the submit button
98 ý Title: Changing File AttributesQuestion: Which option represents the action used to change file attributes on a file?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Open the file in safe mode
B Right-click on the file and select the attributecheck box
þ C Right-click on the folder, click Properties,and select an attribute check box
D Open the file in an application and save aswith a different name
99 ý Title: Common ReasonQuestion: Which is the most common reason for unexpected shutdowns?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Heat
B Viruses C Corrupted drivers
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C Corrupted drivers D Broken motherboard
100 ý Title: Create an Extended PartitionQuestion: A user wants to know how to create an extended partition on a computer running Windows
XP. Use the drag and drop method to correctly order the steps that will create an extendedpartition from the Disk Management snap-in.
Question Type: Flash Demo
Grade: Incorrect
# Step(s) 1 Click in the interface to begin the demo 2 Drag Right-click on disk's unallocated space to the first available position 3 Drag Click New Partition to the second available position 4 Drag Click Next to the third available position 5 Drag Click Select Extended Partition to the fourth available position 6 Drag Click Next to the fifth available position
7 Drag Click Select amount of unallocated space desired to the sixth availableposition
8 Drag Click Next to the seventh available position
9 Drag Click Finish to the eighth available position 10 Click the submit button
101 ý Title: Troubleshooting ToolQuestion: A technician is troubleshooting the operating system. Which is a tool that can be used for
troubleshooting in Windows?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A SFC B Event Viewer
þ C Command Prompt
D Automated System Recovery
102 ý Title: Layout OptionQuestion: In which part of the Folder Options panel would a user find the layout options for displaying
folders?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A View tab
B Search tab C General tab D Security tab
103 ý Title: Shows ProgramsQuestion: Which tab within the System Configuration dialog box shows that applications are starting
up automatically?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Boot B Tools
þ C Startup
D Services
104 ý Title: Clean Install BenefitsQuestion: Which are benefits of using a clean install? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Retrieve old data
þ B Eliminate all viruses
þ C Resolve frequent crashes
þ D Resolve running sluggishly
105 ý Title: Permissions of the XP Power UserQuestion: Which options represent permissions of a power user on a Windows XP computer?
Choose all that apply.
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Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Set password policies
þ B Run legacy applications
þ C Stop and start some services
þ D Install programs that do not effect the OS
106 ý Title: Reasons to Send Power Over EthernetQuestion: Which options represent devices which would most benefit from Power over Ethernet?
Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Servers
þ B Access points
þ C Wireless devices
D Network adapters
107 ý Title: Mobile Device Screen CalibrationQuestion: Which option represents the best reason to calibrate a mobile device screen?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A To clear settings that interfere with 3G B To correct errors with voice command calls
C To synchronize e-mail from the networkcarrier
þ D To set up screens for best touchresponsiveness
108 ý Title: Remote Configuration and Run Line UtilitiesQuestion: An administrator wants to connect to a remote computer. She knows the name of the
computer and has administrative rights. Which option represents the command that willconnect her to the remote computer?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Mmc
þ B Mstsc
C Apps.msc D Services.msc
109 ý Title: Installation TypesQuestion: Which installation type is an installation of an operating system on a hard drive which has
been totally erased?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Blank installation
þ B Clean installation
C Unattended installation D Remote network installation
110 ý Title: Types of Data SourcesQuestion: Which options represent types of data sources configured in the Data Sources (ODBC)
tool, which can be accessed through Administrative Tools? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A File DSN
B Auto DSN
þ C User DSN
þ D System DSN
111 ý Title: Important Before ChangesQuestion: Which is an important thing to do before making changes while troubleshooting? Choose
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ýQuestion: Which is an important thing to do before making changes while troubleshooting? Choose
all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Document findings
þ B Back up critical data
C Turn off system power
þ D Ensure safety from electrical shock
112 ý Title: Many CommandsQuestion: Which command tools are better when a user needs to copy using many different
commands? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A COPY B FDISK
þ C XCOPY
þ D ROBOCOPY
113 ý Title: Preventing MalwareQuestion: Which are preventative strategies users can use to avoid malware? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Only access sites believed to be safe
þ B Only download programs from reputable Websites
þ C To close a window, press ALT+F4 instead ofOK or Agree
þ D Be careful of e-mails with links todownloadable software
E Watch for ghost images or garbledcharacters on Web pages
114 ý Title: Troubleshoot a BSODQuestion: A user has experienced a BSOD. Which areas should a technician troubleshoot first?
Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A CPU failure
B Power failure
þ C Memory failure
þ D Motherboard failure
115 ý Title: Understanding Trojan HorsesQuestion: Trojan horses are __________ programs that cause undesired outcomes. The user is
typically unaware that the program will have undesirable results.Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A kernel B helpful C complete
þ D freestanding
116 ý Title: Find Add/Remove AppletQuestion: A user would like to configure and remove applications on a Windows XP system. To which
area in the Start menu would the user go to find the Add/Remove Programs applet?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Control Panel
B Help and Support C Printer and Faxes D Recent Documents
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117 ý Title: Configure HandwritingQuestion: A user has Windows Vista. Which is the utility needed to configure handwriting
recognition?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Printer
þ B Tablet PC Settings
C Pen and Input Devices D Problem Ports and Solutions
118 ý Title: SynchronizationQuestion: Which are types of data that can be synchronized? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Music
þ B E-mail
þ C Videos
þ D Pictures
þ E Contacts
þ F Programs
119 ý Title: Definitions of Added CodeQuestion: Which is a piece of code added to software in order to fix security vulnerabilities, especially
as a temporary correction between two versions of the same software?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Patch
B Program C Exchange D Installation
120 ý Title: Share Permissions with NTFS PermissionsQuestion: Which option represents a method of allowing access to a file after NTFS permissions are
set to Deny?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Create a new share that allows full access
þ B Change permissions in NTFS settings toAllow
C Change the parent share permissions toAllow full access
D Change the parent share permissions toNever deny access
121 ý Title: Choosing Home, Work, or PublicQuestion: When choosing between the home, work, or public network settings, which is affected by
the choice made?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Firewall profile
B Controlled settings C Network card properties D Exceptions to the network
122 ý Title: Problem ReportsQuestion: Windows Vista Control Panel contains the Problem Reports and Solutions applet. Which
has this been changed to in Windows 7?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Hardware Wizard B Backup and Restore
þ C Troubleshooting Engine
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þ C Troubleshooting Engine
D Automatic Updates for Windows
123 ý Title: Mobile Devices VarietyQuestion: Which options represent devices classified as mobile devices? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A iPad
B iMac
þ C Laptops
þ D Netbooks
124 ý Title: Locating IRQs in Device ManagerQuestion: A user wants to check the IRQ of a network card. With the Device Manager open, click the
steps, in the correct order, to view the network adapter's IRQ.Question Type: Flash Demo
Grade: Incorrect
# Step(s)
1 Click in the interface to begin the demo 2 Select the Click the arrow to expand Network adapters check box 3 Select the Double-click on the specific network adapter check box 4 Select the Click on the Resources tab check box 5 Select the Scroll until the IRQ address is visible check box 6 Click the Submit button
125 ý Title: Error Fixed After RestartQuestion: A user had several errors with the operating system, but when the computer was shut
down and restarted, the problems were fixed. Which tool was able to accomplish this?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Repair Disk B REGSVR32 C Preinstallation environment
þ D Automated System Recovery
126 ý Title: The CHKDSK CommandQuestion: The CHKDSK command is used to search which types of disks? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A FAT
B RFID
þ C NTFS
D RSA disks
127 ý Title: Checking Logical ErrorsQuestion: Which was the original tool used by Microsoft for checking logical errors?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A CHKERR
þ B CHKDSK
C LOGCHK D SCANDISK
128 ý Title: Upgrading to Windows 7Question: Which option represents the OS upgrade path that will preserve files in My Documents?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Windows Vista 32-bit to Windows 7 64-bit B Windows Vista 32-bit to Windows 7 64-bit
C Windows Vista Home to Windows 7Professional
þ D Windows Vista Ultimate upgrade to Windows7 Ultimate
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þ D 7 Ultimate
129 ý Title: Difficulty With Word FilesQuestion: A user is having difficulty opening a Word file. The technician has determined that the file is
not corrupted. Which is another reason for this error?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A The path is invalid
þ B The file is mislabeled
C The boot was incomplete D Word has become distorted
130 ý Title: Stop Error CodeQuestion: A technician is trying to figure out why a computer has displayed a BSOD. In order to find
out more information about what caused the problem, which would be the best place for thetechnician to search for the stop code error message from the BSOD?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Google search B OS documentation
þ C Microsoft's Web site
D Company documentation of past problems
131 ý Title: New Text File PermissionsQuestion: Which option best describes the effect of creating a text file in a folder with NTFS
permissions set?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Text files do not retain permissions settings
þ B The created file will have the permissions ofthe parent folder
C The created file will have no permissions set,and a new folder will be added
D The file will use the same permissions as thelast file created on the computer
132 ý Title: Preventing Hijacked E-Mail AccountsQuestion: Which options represent reasons an e-mail address and account login information could be
hijacked? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Password is a number
þ B Password was too simple
þ C Password is the same on many sites
þ D E-mail left logged in on a public computer
133 ý Title: Phishing ExplainedQuestion: Phishing is the act of trying to get people to give which types of information? Choose all
that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Kernels B Data PINs
þ C Passwords
þ D Usernames
E Hypervisors
134 ý Title: Installation IssuesQuestion: Which installation method has problems when the default Driver Signing setting is Warn?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Clean install B Standard installation
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B Standard installation
þ C Unattended installation
D Remote network installation
135 ý Title: Faxing and Scanning with Windows VistaQuestion: Which options represent editions of Windows Vista that support scanning, faxing, and
receiving documents with Windows Fax and Scan? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Ultimate
þ B Business
C Home Basic D Home Premium
136 ý Title: Applet for SetupQuestion: Which applet is used to set up the network types?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Network B PowerShell
þ C Control Panel
D Command Prompt
137 ý Title: Parts of Folder OptionsQuestion: In general, which are options to change or customize in a folder? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Layout
þ B Sharing
C Performance
þ D Hide extensions
138 ý Title: Enforcing Access to Denied FilesQuestion: A local administrator wants to ensure certain folders are protected from other users on the
computer. After right-clicking on the folder and clicking Properties, which tab controls howthe users can modify the folder and its contents?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Access B General
þ C Security
D Previous versions
139 ý Title: Locating Remote and Foreign Network AddressesQuestion: A network administrator notices isolated bottlenecking on certain ports of the network.
Using the command prompt, which command would she use to discover local and foreignnetwork addresses?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A DELTREE
þ B NETSTAT
C SCHTASKS D POWERCFG
140 ý Title: Loading an OSQuestion: Which is used by a computer to load an operating system during the boot process?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A BIOS B Multimeter
þ C Boot device
D POST tester
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D POST tester
141 ý Title: Booting from a Hard Drive PartitionQuestion: To boot an operating system from the hard drive, a user must have which type of
partitioning?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Logical partitioning B Dynamic partioning
þ C Primary partitioning
D Extended partitioning
142 ý Title: End Connectors on a CableQuestion: A technician is making custom-sized Ethernet cables. Which tool would she probably use
to fix the plastic connectors to the ends of the cable?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Crimper
B Ball peen C Kevlar shear D Swaging tool
143 ý Title: Computer AssistanceQuestion: Which can be used to get assistance with a computer problem?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Varied assistance
þ B Remote assistance
C Distance assistance
D Established assistance
144 ý Title: FAT AcronymQuestion: Which does the acronym, FAT, represent?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Filter actual time B Finder autotrace
þ C File allocation table
D Folder adjusting tracking
145 ý Title: More Volume for Drive CQuestion: Which would be the best option if a user would like to mount more drives to the system
without assigning a drive letter to each drive?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Use RAID to increase the volume
þ B Create a mount point within drive C
C Create an array with a striped volume D Replace with a newer and bigger drive
146 ý Title: Windows 7 Guest Account PropertiesQuestion: Which option represents the default setting of the guest account on a Windows 7
computer?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Active B Hidden
þ C Disabled
D Unrestricted
147 ý Title: Solid-State Hard DrivesQuestion: Which option represents the biggest advantage of SSDs over HDDs?
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Question: Which option represents the biggest advantage of SSDs over HDDs?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A HDDs cost less than SSDs B SSDs require less power than HDDs C SSDs have larger footprints than HDDs
þ D SSDs have faster read/write speeds thanHDDs
148 ý Title: Backup StrategiesQuestion: Which is the most common backup strategy employed today?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Daily B Incremental C Optical Disk Restore
þ D Grandfather-father-son
149 ý Title: Documentation ImportanceQuestion: In which ways is the documentation of troubleshooting important? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Gives closure and solidifies the solution
B So that historians know what happened C Shows how the technician has improved
þ D Fix problems faster and protects all partiesinvolved
150 ý Title: Windows FirewallQuestion: An administrator wants to check his/her local firewall settings on his/her Windows 7
computer. Which words could he/she enter into the Search box to locate the WindowsFirewall settings? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Access
þ B Security
C Network
þ D Windows Firewall
151 ý Title: Task Manager Performance TabQuestion: A user cannot open an application and opens the Performance tab in the Task Manager to
view monitored aspects of the system. Which options represent aspects of the systemmonitored under the Performance tab? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Memory
þ B CPU Usage
þ C Kernel Memory
D Network traffic
152 ý Title: Displaying Driver Information Using the Run LineQuestion: An administrator wants to see the system driver information on a computer. Which option
represents the command he can use to view system information?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Mmc B Services
C Sysview
þ D Msinfo32
153 ý Title: FAT16 ReviewQuestion: The FAT16 file system can store files with names containing up to how many alphanumeric
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Question: The FAT16 file system can store files with names containing up to how many alphanumericcharacters?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Three
þ B Eight
C Twelve D Sixteen
154 ý Title: Not Part of the OSQuestion: Which option within the Services tab of the System Configuration dialog box will show only
the services that are not part of the operating system?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Hide all Microsoft services
B Show only running services C Show non-OS services only D Hide operating system services
155 ý Title: Apps from the App StoreQuestion: Which option represents the mobile device OS required to use apps from the App Store?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Apple iOS
B Android OS C BlackBerry OS D Windows Mobile
156 ý Title: Windows 7 Anti-SpywareQuestion: Which option represents the Windows 7 Control Panel tool that protects a computer from
spyware?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Spysoft B Avenger C HomeGroup
þ D Windows Defender
157 ý Title: Advantages of Creating an Installation ImageQuestion: Which options are advantages of creating operating system installation images? Choose
all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Installations cannot fail
þ B Installations can be unattended
C The OS does not need to be licensed
þ D The installation can be initiated over thenetwork
158 ý Title: Understanding Dead PixelsQuestion: What can a computer technician do if there are dead pixels on a monitor's screen?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Replace the screen
B Replace the dead pixels C Replace the screen crimper D Recalibrate the screen properties
159 ý Title: Location of Application Installation FoldersQuestion: Which options represent the location of most application installation folders? Choose all
that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
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User Answer Correct Answer # Answer Key
þ A C:\Program Files
þ B C:\Program Files (x86)
C C:\Program Files (32 bit) D C:\Program Files (64 bit)
160 ý Title: Uses of a Mount PointQuestion: For which purpose can a mount point within drive C be used?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Boot the operating system
þ B Store data files and back up system files
C Spread out blocks of each file acrossmultiple disks
D Protect against striping when a single drivefails and data is lost
161 ý Title: Control Panel AccessQuestion: Which action must a user take to open the Control Panel in Windows 7?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Click the File menu
þ B Click the Start button
C Click the Recycle Bin icon D Right-click on the desktop
162 ý Title: Task Manager Processes and the Default ColumnsQuestion: Which options represent default column information displayed in the Processes tab of the
Task Manager? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Status
þ B Memory
þ C Description
þ D Image name
163 ý Title: Creating a Homegroup with Microsoft Windows 7Question: Which options represent editions of Windows 7 that support creating a homegroup?
Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Starter
þ B Ultimate
þ C Professional
þ D Home Premium
164 ý Title: XP Mode OS EditionsQuestion: Which options represent Windows 7 editions that will run XP mode? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Home B Starter
þ C Ultimate
þ D Enterprise
165 ý Title: Connection Provided by VerizonQuestion: Which type of network connection is provided by Verizon or AT&T?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A CIM B EISA
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B EISA C GPRS
þ D WWAN
166 ý Title: First Time Connecting to Network
Question: When connecting to a network for the first time, which are options that are available fornetwork settings? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Work
þ B Home
þ C Public
D Business
167 ý Title: Missing Operating SystemQuestion: A user has rebooted a computer and a message appears saying that the operating system
is missing. Which is the most likely cause of this error?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A The CMOS battery has failed
þ B There is a flash drive in the USB drive
C The motherboard is not seated properly
D The computer needs to be reconfigured and anew OS installed
168 ý Title: Wake On LAN TriggersQuestion: Which option represents the reason a computer or device will power up when the setting
Wake On LAN is enabled?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Connection to a LAN
þ B Incoming communication
C Outgoing signal detection D A LAN user presses the power button
169 ý Title: Disk PerformanceQuestion: Which utility is used to improve disk performance by reorganizing the files on the disk?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A ScanDisk B Disk Cleanup
þ C Disk Defragmenter
D The CHKDSK command
170 ý Title: Software Redirecting Web PagesQuestion: A user is unable to get to a popular computing Web site. He suspects that software is
redirecting his browser. Which option represents the name of this type of malicioussoftware?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Spyware
B Highware C Directware D Indirectware
171 ý Title: Purpose of Extended PartitionsQuestion: Which is the purpose of an extended partition?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Enclose parts of the hard drive
þ B Expand a partition by adding memory
C Protect the hard drive from incoming
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C Protect the hard drive from incomingmalware
D Change the drive letter to allow for moreutilization
172 ý Title: Worst IndicationQuestion: A user has called with the worst indication that something is wrong with a computer.
Which is the worst indication that something is wrong?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Smoke
B No power C System lockups D Unexpected shutdowns
173 ý Title: Analyze the ProblemQuestion: Which is a user allowing when sending very detailed information to a device so that it can
be viewed by a technician to analyze the problem?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A PCI lock
þ B Debugging
C Safe mode D Attach VHD
174 ý Title: Drive ProblemsQuestion: What should a user do if there is a loud clicking noise coming from a drive?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Back up the data
B Test the power supply C Check fans and indicator lights D Create a complete backup of the drive
175 ý Title: Last StepQuestion: Which is the last step in troubleshooting?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Testing B Planning C Verifying
þ D Documentation
176 ý Title: Accessing Component ServicesQuestion: An administrator wants to configure a COM+ application on a local computer. Which option
represents the group where Component Services can be accessed?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Administrative Tools
B Network and Internet C Hardware and Sound D Appearance and Personalization
177 ý Title: No Drive LetterQuestion: A user does not want to assign drive letters to the logical drives. Which is an option that
can be done instead of assigning a drive letter?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A Change the assignment of drive C and useit
þ B Mount the logical drive as a folder on anexisting drive
C There is no other option. The user mustassign a drive letter Work from the other end of the extended
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D Work from the other end of the extendedpartition and assign them to a primarypartition
178 ý Title: Firewall SettingsQuestion: Which are firewall settings that must be considered? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Exceptions
þ B Configuration
þ C Enable/disable
D Automatic updates
179 ý Title: Permission Propagation and Restricting Users
Question: A user accesses a read-only share on a local computer. Which options represent theNTFS permissions that will further restrict the users through a share?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Allow renaming the folder B Allow editing of child files C Allow access on a child file
þ D Deny access on a child folder
180 ý Title: Microsoft Windows 7 WCNQuestion: Which options represent editions of Windows 7 that support Windows Connect Now?
Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Starter
þ B Ultimate
þ C Professional
þ D Home Premium
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