Flip camcorder LA Times, Chicago Tribune Blockbuster video rental Countrywide Lehman Bros. Washington Mutual Bear Sterns
Success in the agile age
Sun Microsystems Arthur Anderson Brobeck…Heller Ehrman Japan as economic miracle Hosni Mubarak… Tunisia’s dictator Ben Ali the Soviet Union Microsoft as invincible paper maps landline phones encyclopedias written by experts pensions CDs Yellow pages and address books fax payphones bookstores newspaper classified ads film cameras record labels Oldsmobile, Pontiac US debt as the gold standard RIM’s Blackberry MySpace Yahoo Charlie Sheen Miley, Brittany, Lindsay software sold on CDs in boxes Quicken
Quicken
1993 2010
Apple
1999 2010
Find customer’s likes & dislikes. . .
fears & pains
!"#$%&#%'&$()#*+',& -).&#%'+&#*&,'/0'$#& 1*2$,'"#'&34#%&#%'+&
Savor surprises
Savor surprises. . . from customer immersion
1993 2010
1985
! used “in office”
1991
The alternative to accounting
Share
of retail sales
Success in the agile age
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