Contextual Marketing On Digital Media For Financial
Institutions
Overview
The advent of digital technologies has changed practically every aspect of business operations.
Today, businesses without dedicated digital marketing campaigns are behind and will quickly become obsolete.
Firms can start by enhancing their existing campaigns by incentivizing customers to share socially. Whether as a part of an existing campaign or stand-alone, promotions are the most attractive way to entice customers to follow & engage socially.
Need for Digital Marketing Agency
There is a need for new tactics, Digital tactics. The need for digital discernment is critical when pairing strategies with digital marketing implementations.
Benefits :100% tangibility of results of digital marketing efforts
Limitless possibilities in communicating to your targets
Deep insights into what your targets or customers think and do
Key Marketing Trends
Search Engine Optimization
Pay Per Click
Social Media Marketing
Digital Display Advertising
Mobile Marketing
Analytics
Online Reputation management
Email Marketing
Competitive Analysis
Online Lead Generation
Search Engine OptimizationSEO is the battle to get noticed online amidst the noise and
crowd. Without this set of techniques, most websites would be
unable to acquire high rankings in searching results. SEO increases traffic and improves brand credibility,
attracts PR and results into better ROI.
Search Engine Marketing“If content is King, seeding and promotion of that
content is the Emperor.”
Benefits: Increases brand awareness and brand equity. Increases Visibility.Advertises to an audience that's already interested in you. Increase in targeted leads.Greater ROI — Compared to other advertising media, paid
search strategies are more efficient.
Search Engine Marketing
Display MarketingDisplay campaigns perform better across all performance
metrics for financial services.
Social Media MarketingFACEBOOK : Facebook has 82 million users and financial
institutes can easily target them through their presence.TWITTER : Offline sales increases by 29% using a
promoted tweet.LINKEDIN : Various financial service providers can create
their company page on LinkedIn and have their activities on their home page.
Benefits:Better communication with customersCost savings Brand positioning Real-time customer satisfaction Potential lead generation
Case - ICICI Bank ICICI Bank has more than 2.9 million likes and 75000 PTAT
on their Facebook page, where they drive engagement through their customer service requests posted by the customers.
Case –HDFC LifeHDFC-Life engages its audience on twitter by tweeting
everyday about its services and stories of customers, which resulted into them having more than 100K followers.
Case -CitibankCitibank has more than 550K followers on its LinkedIn
page, where it updates about the company’s events, announcements and various job offerings.
Mobile MarketingAndroid is a Google property, so more the number of apps
you have the better visibility you enjoy.“The Mobile Web Initiative is important - information must
be made seamlessly available on any device.”Benefits: Accurately reach your target market, Generate a
Higher Response Rate, Have a relevant conversation with customers through location-based services, etc.
Email Marketing“Email has an ability many channels do not: creating
valuable, personal touches – at scale”
Best Practices
EMAIL MOBILE
WEBSITE
SOCIAL
•Mobile formatted emails•Links to register for SMS alerts
•Aggregate customer reviews•Aggregate market trends and coverage on social channels
•Links to print collateral online•Links to register for newsletters
Best Practices
Use digital engagement for more than customer communication- RELEVANCE drives REVENUE.
Start conversations through Value and Preference driven communication- “Don’t Sell, Add Value”.
The quality of digital engagement is contingent on the quality of content. Integrate online and offline engagement in the back office.
United Bank for Africa
Tactic 1 : Facilitate Advocacy Among Core Fans And Customers.
Invite Fans To Join The Conversation. Integrate Social Call-Outs Into Owned Media.
United Bank for Africa is a leading African Bank that offers Online banking services and extensively engages its
customers on Facebook.
Bank of AmericaTactic 2: Offer Exclusive Deals Or Features To Social
Customers.The most common reason customers follow brands is
for access to deals.Encourage existing customers to try new products and
deepen their relationships with your brand.
J.P. MorganTactic 3: Improve relevancy of information and offers
through personalization.Paid Advertising on Facebook and LinkedIn.Facebook Applications. Integration of Social Activity with Customer Profiles. J.P. Morgan advertises on LinkedIn.
Marketing Automation
Financial services need to adjust to the world of digital marketing, and they can’t do this without marketing automation - there are simply too many tasks to do and too many data points to keep track of.
Automated marketing releases financial institutions from the worry and hassle of tedious marketing tasks, giving them the freedom to refocus their efforts on more profitable activities
“Social media is here. It’s not going away;
not a passing fad.
Be where your customers are :
on Social Media.”Email: [email protected]
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