Connecting Employee & Customer ExperienceA Great Customer Experience Starts with Engaged Employees

The years of experience between MaritzCX and Buck are unmatched anywhere in the world, and offer a unique opportunity that can be applied to help accelerate your employee and customer programs

Buck not only accommodates shifting expectations between employers and employees but they stay ahead of them by driving best-in-class technology and leading analytics capabilities. Their consulting solutions and easy-to-use administration platforms are helping the world’s most forward-thinking companies re-envision and re-design the way employees work and live.

MaritzCX believes both customers and employees are vital to CX success, and ultimately a business’s success. One cannot exist without the other. Industries must link CX programs and their results to employee metrics (i.e. satisfaction, engagement and expectations) to build a strong, customer-centric business model.

TWO OF THE BEST JOIN FORCESThe best companies connect employee engagement and performance directly to the customer experience (CX), and they actively manage it. Together, MaritzCX and Buck are re-defining the new social contract between employers and their employees. While CX programs are becoming an integral function for businesses, there is still a struggle for companies to connect the dots with employee engagement. The years of experience between MartizCX and Buck are unmatched and offer a unique opportunity that works together to attract, retain, and motivate mission-critical workforce talent. The partnership of these two world-leading companies in employee and customer engagement offers an integrated solution to accelerate the creation of the employee and customer connection and to actively manage the customer and employee experience (EX).

AgileEXAgileEX is a program that combines employee surveys in real-time with training, awareness and employee recognition.• Builds trust between employees

and the organization• Is nimble and flexible• Real-time changes from employee

feedback• Provides unique benchmarking to

asses employees• Integrates seamlessly into the

MaritzCX platform

HealthImproving strategic decision making, driving program excellence, and removing everyday hurdles so you can provide benefits that have a positive impact on business outcomes and employees’ lives.• Core health strategy• Financial and actuarial• Pharmacy consulting• Health intelligence• Voluntary benefits• Life, disability, and absence• Vendor governance• Audits and administration Global health• Administration

WealthInsights, guidance, and delivery that position your investment and retirement programs to meet your business objectives. • Retirement• Investments• Pension risk management• Administration

EX + CX ConnectionA successful Voice of the Employee effort begins by asking the right employees the right questions at the right times.• Recognize employees as the most

valuable asset• Connect culture and employee

initiatives to CX programs• Measure actionable drivers to increase

ROI through pre-built surveys• Connect employee feedback to

customer feedback

Experienced100+ years experience in HR consulting and 25+ in HR administration

FlexibleTechnology-enabled solution portfolio paired with deep industry insight allows us to tailor best-fit solutions for our clients

Technology-firstIntegrated, intuitive, and user-centric portal with a back end that brings disparate plans and programs together

CommittedInvesting in technology and infrastructure to keep our clients ahead of the curve

People-focusedOur people and our clients’ people are at the center of everything we do

Outcome-drivenIntegrated solution, including HR consulting and administration, informed by actionable analytics that helps clients meet their business objectives

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Joint Solutions to Accelerate Employee Engagement