4/22/2021 WGU Performance Assessment
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BPP2 — BPP TASK 1
APPLICATION OF STRATEGIC LEADERSHIP AND FUTURE DELIVERY MODELS — C163
PRFA — BPP2
COMPETENCIES
7016.1.1 : Strategic Planning ProcessThe graduate evaluates the components of strategic planning and integrates strategic planning within variedhealthcare settings.
7016.1.2 : Strategic Leadership Methods and ConceptsThe graduate evaluates the use of systems theory, organizational development theory, change management,and leadership concepts in the strategic planning process within evolving healthcare settings.
7016.1.3 : Evolving Trends in Healthcare and NursingThe graduate evaluates healthcare trends and adapts strategic planning process to meet the changinghealthcare environment.
7016.1.4 : Effect of Technology on HealthcareThe graduate evaluates the use of technology within the healthcare setting as it relates to the organization’sstrategic plan.
INTRODUCTION
This assessment will require you to analyze a healthcare system’s survey data (Hospital ConsumerAssessment of Healthcare Providers and Systems, or HCAHPS) and develop a strategic plan for improvementof organizational scores. The HCAHPS results posted on Hospital Compare, which is part of thegovernment’s Medicare website, allow consumers to make fair and objective comparisons between hospitalsand state and national averages on important measures related to the patient’s unique perspective of thecare received. You will need to incorporate the most recent survey scores data analysis (includingcomparison scores/benchmarking), impact of scores (financial and quality), organizational structure/design,use of technology, and influential cultural and social/environmental factors into this project. You may select amethod of presentation that involves either a media presentation or a business plan document that willprovide a thorough analysis, a plan that includes stakeholder involvement, and a timeline for implementation,evaluation, and outcome measurement.
SCENARIO
You are the newly appointed chief nursing officer of a hospital and have been tasked with improving the mostrecently reported HCAHPS score for the entire organization. The hospital board is requesting a detailedreport, analysis, and plan to improve these results. You are instructed to complete the full data and impactanalysis; develop a detailed strategic plan to improve the scores in all areas of the hospital, incorporatingquality improvement, shared accountability, technology, care delivery model, and financial stability; propose
TASK OVERVIEW SUBMISSIONS EVALUATION REPORT
4/22/2021 WGU Performance Assessment
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a rapid implementation timeline; and outline the process of evaluation in an effective presentation that youwill present at the next board meeting.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and nomore than a 10% match to any one individual source can be directly quoted or closely paraphrased fromsources, even if cited correctly. An originality report is provided when you submit your task that can be usedas a guide.
Professional Communications is a required aspect to pass this task. Completion of a spell check and grammarcheck prior to submitting your final work is strongly recommended.
You must use the rubric to direct the creation of your submission because it provides detailed criteria thatwill be used to evaluate your work. Each requirement below may be evaluated by more than one rubricaspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Create a multimedia presentation or business plan document in which you do the following:Note: If a multimedia presentation is selected, presenter notes must be included for each slide in order tofully cover the level of explanation, analysis, and discussion necessary.
A. Provide the HCAHPS scores for a hospital of your choice. Note: Refer to the web link to find HCAHPS scores for various hospitals.
B. Analyze the HCAHPS scores of your chosen hospital by doing the following:1. Compare the scores to state and national averages.2. Compare the scores to two other hospitals in the region.3. Compare the survey response rates to two other hospitals in the region.4. Describe the hospital's demographic patient population and services provided.5. Discuss how the following environmental and community factors could potentially influence HCAHPSscores:
a. cultural dynamicsb. educational dynamicsc. socioeconomic dynamics
6. Explain potential short- and long-term financial impact on the organization.a. Discuss potential impact on quality outcomes.
C. Discuss the potential cause of the chosen hospital’s HCAHPS scores.
D. Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the
organization by doing the following:1. Explain how organizational change can help improve the chosen hospital’s HCAHPS scores.2. Discuss the structure (i.e., framework), process (i.e., actions), and outcomes of the strategic plan.3. Discuss how you would incorporate evidence-based practice and shared governance to improveorganizational quality.4. Explain methods you would use to incorporate concepts of shared accountability among patients,medical providers, payers (e.g., insurance providers, Medicare, Medicaid), and personnel.5. Explain methods you would use to incorporate technology trends within healthcare.
4/22/2021 WGU Performance Assessment
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6. Explain methods you would use to improve the care delivery system, including the topics of quality,cost, access, and patient-centered care.7. Explain methods you would use to improve financial stability.
E. Develop an implementation plan and timeline for the strategic plan you developed in part D by doing thefollowing:1. Discuss key roles and responsibilities of stakeholders.2. Discuss how you would ensure stakeholder accountability and involvement.3. Discuss any training staff would need in order to implement the plan.4. Outline a timeline for implementation of your plan, including periodic review checkpoints to measureprogress.
F. Discuss the process you would use to evaluate the success of the strategic plan, including the following:• method of measurement that would be used• evaluation of the timeline• method of analysis
1. Discuss how you would involve key stakeholders in the evaluation process.2. Explain how the evaluation results will be communicated internally and externally.
G. When you use sources, include all in-text citations and references in APA format.
Note: When using sources to support ideas and elements in an assessment, the submission MUST includeAPA formatted in-text citations with a corresponding reference list for any direct quotes or paraphrasing. Itis not necessary to list sources that were consulted if they have not been quoted or paraphrased in the text ofthe assessment.
File Restrictions
File name may contain only letters, numbers, spaces, and these symbols: ! - _ . * ' ( ) File size limit: 200 MB File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg,wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
RUBRIC
ARTICULATION OF RESPONSE (CLARITY, ORGANIZATION, MECHANICS):
A:HCAHPS SCORES
UNSATISFACT-ORY/NOTPRESENT
The candidate
provides unsat-
isfactory articu-
lation of
response.
DOES NOTMEETSTANDARD
The candidate
provides weak
articulation of
response.
MINIMALLYCOMPETENT
The candidate
provides limited
articulation of
response.
COMPETENT
The candidate
provides ad-
equate articula-
tion of response.
HIGHLYCOMPETENT
The candidate
provides sub-
stantial articula-
tion of response.
COMPETENT
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B1:STATE AND NATIONAL AVERAGES
B2:COMPARISON TO OTHER HOSPITALS
B3:SURVEY RESPONSE RATES
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide the
HCAHPS scores
for the chosen
hospital.
DOES NOTMEETSTANDARD
Not applicable.
MINIMALLYCOMPETENT
Not applicable.
Not applicable.HIGHLYCOMPETENT
The candidate
provides the
HCAHPS scores
for the chosen
hospital.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide an ap-
propriate com-
parison of the
scores to state
and national
averages.
DOES NOTMEETSTANDARD
The candidate
provides an ap-
propriate com-
parison, with no
detail, of the
scores to state
and national
averages.
MINIMALLYCOMPETENT
The candidate
provides an ap-
propriate com-
parison, with
limited detail, of
the scores to
state and na-
tional averages.
COMPETENT
The candidate
provides an ap-
propriate com-
parison, with ad-
equate detail, of
the scores to
state and na-
tional averages.
HIGHLYCOMPETENT
The candidate
provides an ap-
propriate com-
parison, with
substantial de-
tail, of the scores
to state and na-
tional averages.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide an ap-
propriate com-
parison of the
scores to 2
other hospitals
in the region.
DOES NOTMEETSTANDARD
The candidate
provides an ap-
propriate com-
parison, with no
detail, of the
scores to 2
other hospitals
in the region.
MINIMALLYCOMPETENT
The candidate
provides an ap-
propriate com-
parison, with
limited detail, of
the scores to 2
other hospitals
in the region.
COMPETENT
The candidate
provides an ap-
propriate com-
parison, with ad-
equate detail, of
the scores to 2
other hospitals
in the region.
HIGHLYCOMPETENT
The candidate
provides an ap-
propriate com-
parison, with
substantial de-
tail, of the scores
to 2 other hospit-
als in the region.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
DOES NOTMEETSTANDARD
The candidate
provides an ap-
MINIMALLYCOMPETENT
The candidate
provides an ap-
propriate com-
COMPETENT
The candidate
provides an ap-
propriate com-
parison, with ad-
HIGHLYCOMPETENT
The candidate
provides an ap-
propriate com-
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B4:DEMOGRAPHICS AND SERVICES PROVIDED
B5A:CULTURAL DYNAMICS
B5B:EDUCATIONAL DYNAMICS
provide an ap-
propriate com-
parison of the
survey response
rates to 2 other
hospitals in the
region.
propriate com-
parison, with no
detail, of the
survey response
rates to 2 other
hospitals in the
region.
parison, with
limited detail, of
the survey re-
sponse rates to
2 other hospit-
als in the region.
equate detail, of
the survey re-
sponse rates to
2 other hospit-
als in the region.
parison, with
substantial de-
tail, of the survey
response rates to
2 other hospitals
in the region.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a reas-
onable descrip-
tion of the
hospital’s demo-
graphic patient
population and
services
provided.
DOES NOTMEETSTANDARD
The candidate
provides a reas-
onable descrip-
tion, with no de-
tail, of the
hospital’s demo-
graphic patient
population and
services
provided.
MINIMALLYCOMPETENT
The candidate
provides a reas-
onable descrip-
tion, with lim-
ited detail, of
the hospital’s
demographic
patient popula-
tion and ser-
vices provided.
COMPETENT
The candidate
provides a reas-
onable descrip-
tion, with ad-
equate detail, of
the hospital’s
demographic
patient popula-
tion and ser-
vices provided.
HIGHLYCOMPETENT
The candidate
provides a reas-
onable descrip-
tion, with sub-
stantial detail, of
the hospital’s
demographic pa-
tient population
and services
provided.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
discussion of
how cultural dy-
namics could po-
tentially influ-
ence HCAHPS
scores.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical discussion,
with no detail, of
how cultural dy-
namics could po-
tentially influ-
ence HCAHPS
scores.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical discussion,
with limited de-
tail, of how cul-
tural dynamics
could poten-
tially influence
HCAHPS scores.
COMPETENT
The candidate
provides a lo-
gical discussion,
with adequate
detail, of how
cultural dynam-
ics could poten-
tially influence
HCAHPS scores.
HIGHLYCOMPETENT
The candidate
provides a logical
discussion, with
substantial de-
tail, of how cul-
tural dynamics
could potentially
influence
HCAHPS scores.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
DOES NOTMEETSTANDARD
The candidate
provides a lo-
MINIMALLYCOMPETENT
The candidate
provides a lo-
COMPETENT
The candidate
provides a lo-
gical discussion,
HIGHLYCOMPETENT
The candidate
provides a logical
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B5C:SOCIOECONOMIC DYNAMICS
B6:FINANCIAL IMPACT
B6A:IMPACT ON QUALITY
provide a logical
discussion of
how educational
dynamics could
potentially influ-
ence HCAHPS
scores.
gical discussion,
with no detail, of
how educational
dynamics could
potentially influ-
ence HCAHPS
scores.
gical discussion,
with limited de-
tail, of how edu-
cational dynam-
ics could poten-
tially influence
HCAHPS scores.
with adequate
detail, of how
educational dy-
namics could po-
tentially influ-
ence HCAHPS
scores.
discussion, with
substantial de-
tail, of how edu-
cational dynam-
ics could poten-
tially influence
HCAHPS scores.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
discussion of
how socioeco-
nomic dynamics
could poten-
tially influence
HCAHPS scores.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical discussion,
with no detail, of
how socioeco-
nomic dynamics
could poten-
tially influence
HCAHPS scores.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical discussion,
with limited de-
tail, of how so-
cioeconomic dy-
namics could po-
tentially influ-
ence HCAHPS
scores.
COMPETENT
The candidate
provides a lo-
gical discussion,
with adequate
detail, of how
socioeconomic
dynamics could
potentially influ-
ence HCAHPS
scores.
HIGHLYCOMPETENT
The candidate
provides a logical
discussion, with
substantial de-
tail, of how so-
cioeconomic dy-
namics could po-
tentially influ-
ence HCAHPS
scores.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
explanation of
the potential
short- and long-
term financial
impact on the
organization.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical explana-
tion, with no de-
tail, of the po-
tential short-
and long-term
financial impact
on the
organization.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical explana-
tion, with lim-
ited detail, of
the potential
short- and long-
term financial
impact on the
organization.
COMPETENT
The candidate
provides a lo-
gical explana-
tion, with ad-
equate detail, of
the potential
short- and long-
term financial
impact on the
organization.
HIGHLYCOMPETENT
The candidate
provides a logical
explanation, with
substantial de-
tail, of the poten-
tial short- and
long-term finan-
cial impact on the
organization.
UNSATISFACT-ORY/NOTPRESENT
DOES NOTMEETSTANDARD
MINIMALLYCOMPETENT
The candidate
provides a lo-
COMPETENT
The candidate
provides a lo-
gical discussion,
HIGHLYCOMPETENT
The candidate
provides a logical
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C:CAUSE OF SCORES
D1:ORGANIZATIONAL CHANGE
D2:STRUCTURE, PROCESS, AND OUTCOMES
The candidate
does not
provide a logical
discussion of the
potential impact
on quality
outcomes.
The candidate
provides a lo-
gical discussion,
with no detail, of
the potential im-
pact on quality
outcomes.
gical discussion,
with limited de-
tail, of the po-
tential impact
on quality
outcomes.
with adequate
detail, of the po-
tential impact
on quality
outcomes.
discussion, with
substantial de-
tail, of the poten-
tial impact on
quality
outcomes.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
discussion of the
potential cause
of the chosen
hospital’s
HCAHPS scores.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical discussion,
with no support,
of the potential
cause of the
chosen
hospital’s
HCAHPS scores.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical discussion,
with limited sup-
port, of the po-
tential cause of
the chosen
hospital’s
HCAHPS scores.
COMPETENT
The candidate
provides a lo-
gical discussion,
with adequate
support, of the
potential cause
of the chosen
hospital’s
HCAHPS scores.
HIGHLYCOMPETENT
The candidate
provides a logical
discussion, with
substantial sup-
port, of the po-
tential cause of
the chosen
hospital’s
HCAHPS scores.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
explanation of
how organiza-
tional change
can help im-
prove the
chosen
hospital’s
HCAHPS scores.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical explana-
tion, with no
support, of how
organizational
change can help
improve the
chosen
hospital’s
HCAHPS scores.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical explana-
tion, with lim-
ited support, of
how organiza-
tional change
can help im-
prove the
chosen
hospital’s
HCAHPS scores.
COMPETENT
The candidate
provides a lo-
gical explana-
tion, with ad-
equate support,
of how organiza-
tional change
can help im-
prove the
chosen
hospital’s
HCAHPS scores.
HIGHLYCOMPETENT
The candidate
provides a logical
explanation, with
substantial sup-
port, of how or-
ganizational
change can help
improve the
chosen hospital’s
HCAHPS scores.
UNSATISFACT-ORY/NOTPRESENT
DOES NOTMEETSTANDARD
MINIMALLYCOMPETENT
COMPETENT
The candidate
provides a lo-
HIGHLYCOMPETENT
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D3:IMPROVING ORGANIZATIONAL QUALITY
D4:SHARED ACCOUNTABILITY
The candidate
does not
provide a logical
discussion of the
structure, pro-
cess, and out-
comes of the
strategic plan.
The candidate
provides a lo-
gical discussion,
with no detail, of
the structure,
process, and
outcomes of the
strategic plan.
The candidate
provides a lo-
gical discussion,
with limited de-
tail, of the struc-
ture, process,
and outcomes of
the strategic
plan.
gical discussion,
with adequate
detail, of the
structure, pro-
cess, and out-
comes of the
strategic plan.
The candidate
provides a logical
discussion, with
substantial de-
tail, of the struc-
ture, process,
and outcomes of
the strategic
plan.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
discussion of
how to incorpor-
ate evidence-
based practice
and shared gov-
ernance to im-
prove organiza-
tional quality.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical discussion,
with no support,
of how to incor-
porate evid-
ence-based
practice and
shared gov-
ernance to im-
prove organiza-
tional quality.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical discussion,
with limited sup-
port, of how to
incorporate
evidence-based
practice and
shared gov-
ernance to im-
prove organiza-
tional quality.
COMPETENT
The candidate
provides a lo-
gical discussion,
with adequate
support, of how
to incorporate
evidence-based
practice and
shared gov-
ernance to im-
prove organiza-
tional quality.
HIGHLYCOMPETENT
The candidate
provides a logical
discussion, with
substantial sup-
port, of how to
incorporate evid-
ence-based prac-
tice and shared
governance to
improve organiz-
ational quality.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
explanation of
methods that
would be used
to incorporate
concepts of
shared account-
ability among
patients, med-
ical providers,
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical explana-
tion, with no de-
tail, of methods
that would be
used to incor-
porate concepts
of shared ac-
countability
among patients,
medical pro-
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical explana-
tion, with lim-
ited detail, of
methods that
would be used
to incorporate
concepts of
shared account-
ability among
patients, med-
ical providers,
COMPETENT
The candidate
provides a lo-
gical explana-
tion, with ad-
equate detail, of
methods that
would be used
to incorporate
concepts of
shared account-
ability among
patients, med-
ical providers,
HIGHLYCOMPETENT
The candidate
provides a logical
explanation, with
substantial de-
tail, of methods
that would be
used to incorpor-
ate concepts of
shared account-
ability among pa-
tients, medical
providers, pay-
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D5:TECHNOLOGY TRENDS
D6:IMPROVE CARE DELIVERY SYSTEM
D7:IMPROVE FINANCIAL STABILITY
payers, and
personnel.
viders, payers,
and personnel.
payers, and
personnel.
payers, and
personnel.
ers, and
personnel.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
explanation of
methods that
would be used
to incorporate
technology
trends within
healthcare.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical explana-
tion, with no de-
tail, of methods
that would be
used to incor-
porate techno-
logy trends
within
healthcare.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical explana-
tion, with lim-
ited detail, of
methods that
would be used
to incorporate
technology
trends within
healthcare.
COMPETENT
The candidate
provides a lo-
gical explana-
tion, with ad-
equate detail, of
methods that
would be used
to incorporate
technology
trends within
healthcare.
HIGHLYCOMPETENT
The candidate
provides a logical
explanation, with
substantial de-
tail, of methods
that would be
used to incorpor-
ate technology
trends within
healthcare.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
explanation of
methods that
would be used
to improve the
care delivery
system, includ-
ing the topics of
quality, cost, ac-
cess, and pa-
tient-centered
care.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical explana-
tion, with no
support, of
methods that
would be used
to improve the
care delivery
system, includ-
ing the topics of
quality, cost, ac-
cess, and pa-
tient-centered
care.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical explana-
tion, with lim-
ited support, of
methods that
would be used
to improve the
care delivery
system, includ-
ing the topics of
quality, cost, ac-
cess, and pa-
tient-centered
care.
COMPETENT
The candidate
provides a lo-
gical explana-
tion, with ad-
equate support,
of methods that
would be used
to improve the
care delivery
system, includ-
ing the topics of
quality, cost, ac-
cess, and pa-
tient-centered
care.
HIGHLYCOMPETENT
The candidate
provides a logical
explanation, with
substantial sup-
port, of methods
that would be
used to improve
the care delivery
system, including
the topics of
quality, cost, ac-
cess, and patient-
centered care.
UNSATISFACT-ORY/NOTPRESENT
DOES NOTMEETSTANDARD
MINIMALLYCOMPETENT
COMPETENT HIGHLYCOMPETENT
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E1:STAKEHOLDER ROLES AND RESPONSIBILITIES
E2:STAKEHOLDER ACCOUNTABILITY
E3:TRAINING
The candidate
does not
provide a logical
explanation of
methods that
would be used
to improve fin-
ancial stability.
The candidate
provides a lo-
gical explana-
tion, with no
support, of
methods that
would be used
to improve fin-
ancial stability.
The candidate
provides a lo-
gical explana-
tion, with lim-
ited support, of
methods that
would be used
to improve fin-
ancial stability.
The candidate
provides a lo-
gical explana-
tion, with ad-
equate support,
of methods that
would be used
to improve fin-
ancial stability.
The candidate
provides a logical
explanation, with
substantial sup-
port, of methods
that would be
used to improve
financial stability.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
discussion of
key roles and re-
sponsibilities of
stakeholders.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical discussion,
with no detail, of
key roles and re-
sponsibilities of
stakeholders.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical discussion,
with limited de-
tail, of key roles
and responsibil-
ities of
stakeholders.
COMPETENT
The candidate
provides a lo-
gical discussion,
with adequate
detail, of key
roles and re-
sponsibilities of
stakeholders.
HIGHLYCOMPETENT
The candidate
provides a logical
discussion, with
substantial de-
tail, of key roles
and responsibilit-
ies of
stakeholders.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
discussion of
how to ensure
stakeholder ac-
countability and
involvement.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical discussion,
with no detail, of
how to ensure
stakeholder ac-
countability and
involvement.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical discussion,
with limited de-
tail, of how to
ensure stake-
holder account-
ability and
involvement.
COMPETENT
The candidate
provides a lo-
gical discussion,
with adequate
detail, of how to
ensure stake-
holder account-
ability and
involvement.
HIGHLYCOMPETENT
The candidate
provides a logical
discussion, with
substantial de-
tail, of how to en-
sure stakeholder
accountability
and involvement.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical discussion,
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical discussion,
with limited de-
COMPETENT
The candidate
provides a lo-
gical discussion,
with adequate
detail, of train-
HIGHLYCOMPETENT
The candidate
provides a logical
discussion, with
substantial de-
4/22/2021 WGU Performance Assessment
https://tasks.wgu.edu/student/000296318/course/15880062/task/1242/overview#taskOverviewRubric 11/12
E4:PLAN IMPLEMENTATION
F:EVALUATE THE STRATEGIC PLAN’S SUCCESS
F1:INVOLVEMENT OF STAKEHOLDERS
discussion of
training staff
would need in
order to imple-
ment the plan.
with no detail, of
training staff
would need in
order to imple-
ment the plan.
tail, of training
staff would need
in order to im-
plement the
plan.
ing staff would
need in order to
implement the
plan.
tail, of training
staff would need
in order to imple-
ment the plan.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not outline
an appropriate
timeline for im-
plementation of
the plan, includ-
ing periodic re-
view check-
points to meas-
ure progress.
DOES NOTMEETSTANDARD
Not applicable.
MINIMALLYCOMPETENT
The candidate
outlines an ap-
propriate
timeline, with
insufficient de-
tail, for imple-
mentation of the
plan, including
periodic review
checkpoints to
measure
progress.
COMPETENT
Not applicable.
HIGHLYCOMPETENT
The candidate
outlines an ap-
propriate
timeline, with
sufficient detail,
for implementa-
tion of the plan,
including peri-
odic review
checkpoints to
measure
progress.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
discussion of
how to evaluate
the success of
the strategic
plan, including
the given points.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical discussion,
with no detail, of
how to evaluate
the success of
the strategic
plan, including
the given points.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical discussion,
with limited de-
tail, of how to
evaluate the
success of the
strategic plan,
including the
given points.
COMPETENT
The candidate
provides a lo-
gical discussion,
with adequate
detail, of how to
evaluate the
success of the
strategic plan,
including the
given points.
HIGHLYCOMPETENT
The candidate
provides a logical
discussion, with
substantial de-
tail, of how to
evaluate the suc-
cess of the stra-
tegic plan, includ-
ing the given
points.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
DOES NOTMEETSTANDARD
The candidate
provides a lo-
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical discussion,
COMPETENT
The candidate
provides a lo-
gical discussion,
with adequate
HIGHLYCOMPETENT
The candidate
provides a logical
discussion, with
4/22/2021 WGU Performance Assessment
https://tasks.wgu.edu/student/000296318/course/15880062/task/1242/overview#taskOverviewRubric 12/12
F2:COMMUNICATION OF RESULTS
G:SOURCES
WEB LINKS
Hospital Compare
provide a logical
discussion of
how to involve
key stakehold-
ers in the evalu-
ation process.
gical discussion,
with no detail, of
how to involve
key stakehold-
ers in the evalu-
ation process.
with limited de-
tail, of how to
involve key
stakeholders in
the evaluation
process.
detail, of how to
involve key
stakeholders in
the evaluation
process.
substantial de-
tail, of how to in-
volve key stake-
holders in the
evaluation
process.
UNSATISFACT-ORY/NOTPRESENT
The candidate
does not
provide a logical
explanation of
how to commu-
nicate the evalu-
ation results in-
ternally and
externally.
DOES NOTMEETSTANDARD
The candidate
provides a lo-
gical explana-
tion, with no de-
tail, of how to
communicate
the evaluation
results intern-
ally and
externally.
MINIMALLYCOMPETENT
The candidate
provides a lo-
gical explana-
tion, with lim-
ited detail, of
how to commu-
nicate the evalu-
ation results in-
ternally and
externally.
COMPETENT
The candidate
provides a lo-
gical explana-
tion, with ad-
equate detail, of
how to commu-
nicate the evalu-
ation results in-
ternally and
externally.
HIGHLYCOMPETENT
The candidate
provides a logical
explanation, with
substantial de-
tail, of how to
communicate the
evaluation res-
ults internally
and externally.
UNSATISFACT-ORY/NOTPRESENT
When the can-
didate uses
sources, the
candidate does
not provide in-
text citations
and references.
DOES NOTMEETSTANDARD
When the can-
didate uses
sources, the
candidate
provides only
some in-text
citations and
references.
MINIMALLYCOMPETENT
When the can-
didate uses
sources, the
candidate
provides appro-
priate in-text
citations and
references with
major deviations
from APA style.
COMPETENT
When the can-
didate uses
sources, the
candidate
provides appro-
priate in-text
citations and
references with
minor devi-
ations from APA
style.
HIGHLYCOMPETENT
When the can-
didate uses
sources, the can-
didate provides
appropriate in-
text citations and
references with
no readily de-
tectable devi-
ations from APA
style, OR the
candidate does
not use sources.
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