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2012 City Manager Evaluation - Community
Partners
1. Demonstrates the ability to develop and implement creative or innovative solutions to the
critical issues facing the community.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 2.9% 1
(3) 5.7% 2
(4) 34.3% 12
(5) 51.4% 18
(N/A) 5.7% 2
answered question 35
skipped question 0
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2. When making decisions, systematically evaluates alternatives in terms of potential
impacts or consequences.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 2.9% 1
(3) 5.7% 2
(4) 22.9% 8
(5) 62.9% 22
(N/A) 5.7% 2
answered question 35
skipped question 0
3. When decisions are being made, demonstrates the ability to collaborate and seek group
solutions - to work out "win-win" solutions.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 2.9% 1
(3) 2.9% 1
(4) 20.0% 7
(5) 71.4% 25
(N/A) 2.9% 1
answered question 35
skipped question 0
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4. Is insightful regarding the dynamics of organizational change and its impact on
constituents, employees, and services.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 5.7% 2
(4) 28.6% 10
(5) 65.7% 23
(N/A) 2.9% 1
answered question 35
skipped question 0
5. Comments regarding questions 1 - 4. Please indicate the specific question to which the
comment applies, if applicable:
Response
Count
8
answered question 8
skipped question 27
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6. Maintains effective working relationships with local and regional governments.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 2.9% 1
(3) 2.9% 1
(4) 32.4% 11
(5) 50.0% 17
(N/A) 11.8% 4
answered question 34
skipped question 1
7. Maintains effective working relationships with state governments.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 2.9% 1
(3) 8.8% 3
(4) 20.6% 7
(5) 35.3% 12
(N/A) 35.3% 12
answered question 34
skipped question 1
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8. Maintains effective working relationships with the federal government.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 11.8% 4
(4) 26.5% 9
(5) 26.5% 9
(N/A) 35.3% 12
answered question 34
skipped question 1
9. Comments regarding questions 6 - 8. Please indicate the specific question to which the
comment applies, if applicable:
Response
Count
7
answered question 7
skipped question 28
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10. Maintains an image of the City to the community that represents service, integrity,
sensitivity to public needs, and professionalism through his own conduct.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 3.0% 1
(4) 15.2% 5
(5) 78.8% 26
(N/A) 3.0% 1
answered question 33
skipped question 2
11. Demonstrates the ability to work successfully in an ethnically, culturally, and racially
diverse community in a way that demonstrates sensitivity.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 0.0% 0
(4) 21.2% 7
(5) 75.8% 25
(N/A) 3.0% 1
answered question 33
skipped question 2
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12. Enjoys the respect of members of the community, as well as other members of the
Public Administration profession.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 0.0% 0
(4) 21.2% 7
(5) 75.8% 25
(N/A) 3.0% 1
answered question 33
skipped question 2
13. Works cooperatively with all groups to find solutions to shared problems, issues, and/or
opportunities.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 3.0% 1
(3) 0.0% 0
(4) 27.3% 9
(5) 66.7% 22
(N/A) 3.0% 1
answered question 33
skipped question 2
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16. Comments regarding questions 10 - 15. Please indicate the specific question to which
the comment applies, if applicable:
Response
Count
7
answered question 7
skipped question 28
17. Suggests creative solutions to the City's financial needs.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 3.0% 1
(4) 39.4% 13
(5) 39.4% 13
(N/A) 21.2% 7
answered question 33
skipped question 2
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18. Keeps expenditures within budgetary constraints.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 6.1% 2
(4) 27.3% 9
(5) 45.5% 15
(N/A) 24.2% 8
answered question 33
skipped question 2
19. Monitors citywide financial performance regularly and takes corrective action as
needed.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 3.0% 1
(4) 27.3% 9
(5) 42.4% 14
(N/A) 27.3% 9
answered question 33
skipped question 2
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20. Alerts City Commission to changes or trends that may affect the City's future financial
condition.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 3.0% 1
(4) 15.2% 5
(5) 33.3% 11
(N/A) 48.5% 16
answered question 33
skipped question 2
21. Comments regarding questions 17 - 20. Please indicate the specific question to which
the comment applies, if applicable:
Response
Count
5
answered question 5
skipped question 30
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22. Fosters continued professional development, personal growth and learning among City
government staff.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 12.5% 4
(4) 12.5% 4
(5) 34.4% 11
(N/A) 40.6% 13
answered question 32
skipped question 3
23. Provides a participatory management environment for City employees
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 6.3% 2
(4) 21.9% 7
(5) 40.6% 13
(N/A) 31.3% 10
answered question 32
skipped question 3
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24. Demonstrates the ability to collaborate and seek group solutions.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 3.1% 1
(3) 6.3% 2
(4) 18.8% 6
(5) 62.5% 20
(N/A) 9.4% 3
answered question 32
skipped question 3
25. The Manager's efforts lead to the successful and timely accomplishment of goals.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 3.1% 1
(3) 6.3% 2
(4) 21.9% 7
(5) 50.0% 16
(N/A) 18.8% 6
answered question 32
skipped question 3
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26. Ensures City staff also treats everyone with respect and dignity.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 3.1% 1
(3) 9.4% 3
(4) 21.9% 7
(5) 43.8% 14
(N/A) 21.9% 7
answered question 32
skipped question 3
27. Values diversity of opinion, ideas, and views.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 3.1% 1
(4) 18.8% 6
(5) 71.9% 23
(N/A) 6.3% 2
answered question 32
skipped question 3
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28. Plans, organizes, and supervises implementation of ongoing City programs and
services.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 9.4% 3
(4) 15.6% 5
(5) 53.1% 17
(N/A) 21.9% 7
answered question 32
skipped question 3
29. Comments regarding questions 22 - 28. Please indicate the specific question to which
the comment applies, if applicable:
Response
Count
6
answered question 6
skipped question 29
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30. Keeps the City Commission advised of new legislation and developments in public
policy as well as actions in other jurisdictions that may have an impact on the City's
activities
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 9.4% 3
(4) 12.5% 4
(5) 31.3% 10
(N/A) 46.9% 15
answered question 32
skipped question 3
31. Organizes program planning in anticipation of future needs and problems and
establishes common goals to be adopted by the City Commission.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 6.3% 2
(4) 25.0% 8
(5) 34.4% 11
(N/A) 34.4% 11
answered question 32
skipped question 3
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32. Demonstrates the ability to define and communicate a vision for the future of our City
that captures the support of the citizens and institutions of our community.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 3.1% 1
(3) 9.4% 3
(4) 31.3% 10
(5) 40.6% 13
(N/A) 15.6% 5
answered question 32
skipped question 3
33. Comments regarding questions 30 - 32. Please indicate the specific question to which
the comment applies, if applicable:
Response
Count
3
answered question 3
skipped question 32
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34. Effectively implements policies and programs approved by the City Commission.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 3.2% 1
(4) 25.8% 8
(5) 41.9% 13
(N/A) 29.0% 9
answered question 31
skipped question 4
35. Keeps the City Commission informed of current plans and activities of administration
and new developments in technology, legislation, governmental practices, and regulations.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 0.0% 0
(3) 6.5% 2
(4) 19.4% 6
(5) 25.8% 8
(N/A) 48.4% 15
answered question 31
skipped question 4
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36. Communicates the City Commission's policies and positions effectively to staff and the
public.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 3.2% 1
(3) 6.5% 2
(4) 35.5% 11
(5) 41.9% 13
(N/A) 12.9% 4
answered question 31
skipped question 4
37. Maintains knowledge of current and innovative trends in the area of local government
services and incorporates that knowledge in program suggestions and research.
Response
Percent
Response
Count
(1) 0.0% 0
(2) 3.2% 1
(3) 3.2% 1
(4) 32.3% 10
(5) 48.4% 15
(N/A) 12.9% 4
answered question 31
skipped question 4
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38. Comments regarding questions 30 - 37. Please indicate the specific question to which
the comment applies, if applicable:
Response
Count
3
answered question 3
skipped question 32
39. Please rate the City Manager's performance overall.
Response
Percent
Response
Count
(1) Unacceptable 0.0% 0
(2) Needs Improvement 3.3% 1
(3) Meets Expectations 3.3% 1
(4) Exceeds Expectations 23.3% 7
(5) Outstanding 70.0% 21
answered question 30
skipped question 5
40. Identify any current actions by the City Manager that you would most like to see him
continue.
Response
Count
15
answered question 15
skipped question 20
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41. Identify any current actions by the City Manager that you would like him to discontinue.
Response
Count
2
answered question 2
skipped question 33
42. Identify any actions not currently being undertaken by the City Manager that you would
like to see him implement.
Response
Count
6
answered question 6
skipped question 29
43. Name (optional):
Response
Count
9
answered question 9
skipped question 26
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Page 1, Q5. Comments regarding questions 1 - 4. Please indicate the specific question to which the commentapplies, if applicable:
1 #1 and #2 - I don't interact with Ken in these areas. May 17, 2012 9:00 AM
2 #4. All of my interaction with CM Has been on cross-jurisdiction boards andcommittees. I would characterize the CM's ability in this area as both insightfuland appropriately protective of the City's interests.
May 17, 2012 7:04 AM
3 None May 17, 2012 5:46 AM
4 *1 - - Seeks and meets with community leaders when making budget reductionconsiderations.
May 8, 2012 8:40 AM
5 Takes a very open and non-combative approach May 6, 2012 7:39 AM
6 My responses are specifically related to our relationship as city managementcolleagues. Ken does a great job.
May 6, 2012 4:40 AM
7 Ken is unique is his empathy for internal and external stakeholders, and heunderstands the impact of decisions on both constituencies. I believe thatcapacity for empathy makes him more cautious than he needs to be, sometimes,
more tolerant of inertia. But he has a good team, and he's trusted. Those assetsmake him an effective leader.
May 5, 2012 7:11 PM
8 I worked with Ken in my community volunteer and work roles prior to me leavingBattle Creek just recently. Ken went out of his way to seek feedback from me,particularly when it came to young professionals and he really listened to thatfeedback. One thing I suggested to him was, if he wanted feedback from youngprofessionals other than just me, that he start attending Battle Creek Area YoungProfessionals events. And he did! By attending regularly, the youngprofessionals began (and still do) see him as a true partner and he was able togain their feedback on a wide variety of issues. He even encouraged hisemployees to also get involved with our group and others. More importantly, Itrust Ken a lot. I always felt that I could be completely honest with him and the
information would stay between us, but be used as a tool by him to better BattleCreek.
May 4, 2012 2:32 PM
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Page 2, Q9. Comments regarding questions 6 - 8. Please indicate the specific question to which the commentapplies, if applicable:
1 I don't interact with Ken in these areas. May 17, 2012 9:01 AM
2 #7 and 8. No knowledge or contact with CM in these areas. May 17, 2012 7:05 AM
3 none May 17, 2012 5:47 AM
4 Marked (N/A) to the question above as I'm not familiar with his performance inthese areas.
May 7, 2012 10:36 AM
5 I do not know Ken in this capacity and am unable to comment. May 7, 2012 8:51 AM
6 My perception is that Ken effectively expresses the interests of the city throughavenues available - through elected leaders, for example, and through theprofessional departments that are relevant.
May 5, 2012 7:15 PM
7 I worked with Ken in my community volunteer and work roles prior to me leavingBattle Creek just recently. Ken went out of his way to seek feedback from me,particularly when it came to young professionals and he really listened to thatfeedback. One thing I suggested to him was, if he wanted feedback from young
professionals other than just me, that he start attending Battle Creek Area YoungProfessionals events. And he did! By attending regularly, the youngprofessionals began (and still do) see him as a true partner and he was able togain their feedback on a wide variety of issues. He even encouraged hisemployees to also get involved with our group and others. More importantly, Itrust Ken a lot. I always felt that I could be completely honest with him and theinformation would stay between us, but be used as a tool by him to better BattleCreek.
May 4, 2012 2:32 PM
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Page 3, Q16. Comments regarding questions 10 - 15. Please indicate the specific question to which the commentapplies, if applicable:
1 Regarding #14 - I believe Ken has had to deal with a culture that has not beencandid and effective in the past. While he aspires to candid, effective meetings,he is not always surrounded by others who share the same values.
May 17, 2012 9:01 AM
2 12. Ken is very visible in the community and is highly respected by all groups. May 17, 2012 7:33 AM
3 none May 17, 2012 5:47 AM
4 Ken is an outstanding community leader. Trustworthy, reliable, creative, visible,and supportive!
May 13, 2012 7:07 AM
5 *13 - - The difference is between night and day with this City Manager vs. theprevious. The former City Manager's approach was, "take it or leave it" or "it'smy way or the highway". This City Manager is creative and sympathetic to theplights of all involved, meets with key individuals in a non-combative discussionon resolving issues.
May 8, 2012 8:47 AM
6 Ken is a very open and approachable person. He is a great leader and has goneto great efforts to make Battle Creek a great place to live, work, play and invest
in. His collaboration with various stakeholders is beyond the norm. Battle Creekis fortunate to have him.
May 7, 2012 10:37 AM
7 Ken is a true partner and collaborator in the community. May 7, 2012 8:51 AM
Page 4, Q21. Comments regarding questions 17 - 20. Please indicate the specific question to which the commentapplies, if applicable:
1 I don't interact with Ken in these areas. May 17, 2012 9:01 AM
2 #17-20. No interaction with CM on these items. May 17, 2012 7:07 AM
3 none May 17, 2012 5:47 AM
4 *17-20 - - - It is hard to know for sure if the City Manager is the one to praise forthese questions, but he is to be praised for selecting an Assistant City Managerwith these skills and allowing him and other staff members to do their job - - -then making the tough decisions as needed.
May 8, 2012 8:50 AM
5 I have no knowledge here. May 6, 2012 4:43 AM
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Page 5, Q29. Comments regarding questions 22 - 28. Please indicate the specific question to which the commentapplies, if applicable:
1 I don't interact with Ken in all of these areas. May 17, 2012 9:02 AM
2 I know several city employees who are very complimentary of Ken's leadershipand management skills.
May 17, 2012 7:35 AM
3 #22, 23 and 28. No interactio with CM on these issues. May 17, 2012 7:08 AM
4 none May 17, 2012 5:47 AM
5 Not being a City employee it is hard to answer these questions, however,knowing many of these employees and from what I have witnessed, I would sayhe is doing an outstanding job in this area.
May 8, 2012 8:53 AM
6 I can think of a few exceptions among the city's staff who fall short of Ken'sstandard of treating people with respect.
May 5, 2012 7:20 PM
Page 6, Q33. Comments regarding questions 30 - 32. Please indicate the specific question to which the commentapplies, if applicable:
1 I don't interact with Ken in all of these areas. May 17, 2012 9:02 AM
2 #30-32. No interaction with CM on these issues. May 17, 2012 7:08 AM
3 none May 17, 2012 5:48 AM
Page 7, Q38. Comments regarding questions 30 - 37. Please indicate the specific question to which the commentapplies, if applicable:
1 I don't interact with Ken in all of these areas. May 17, 2012 9:03 AM
2 #34-36. No interactio with CM on these issues. May 17, 2012 7:09 AM
3 none May 17, 2012 5:48 AM
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Page 9, Q40. Identify any current actions by the City Manager that you would most like to see him continue.
1 From my viewpoint, Ken is particularly effective in: -Speaking gently but candidlyand encouraging others to do the same -Representing our City in a positivemanner -Collaborating with other spheres of influence around the community
May 17, 2012 9:08 AM
2 strong financial oversight of city, which has included long term approach.Exhibits a very good image in the community, and works very well with variouscommunity organizations and their leaders.
May 17, 2012 8:36 AM
3 I am concerned about the size of government at all levels so I encourage Ken toseek ways to reduce the size and cost of city government. Keep up the goodwork!
May 17, 2012 7:39 AM
4 Continue to effectively manage budget May 17, 2012 5:51 AM
5 I find the Manager to be thoughtful, deliberative, and very competent. He has arefreshing sense of humilty that always seems to put the needs of the communityabove his own. This, in my opinion, enhances his effectiveness and providesgood modeling for others -- both within and outside of City government. I lookforward to watching him continue to grow in this very challenging role.
May 15, 2012 11:13 AM
6 Remain visible and connected to other organizations in our community. May 13, 2012 7:08 AM
7 Continue to provide the City of Battle Creek's leadership in facilitating a "win-win"plan for identifying and subsequently developing the strategy to relocate ArcadiaBrewing Company's Brewpub, Distillery and Restaurant within the 100 block ofMichigan Avenue by October of 2014.
May 9, 2012 1:25 PM
8 Talking with those community organizations and leaders about his plans orconcerns prior to making a final decision. This is what has made him socommunity conscious.
May 8, 2012 9:10 AM
9 Continue colloborative efforts with Calhoun County, including Dispatch Authority,GIS efforts. Include County in records management discussions and seek more
county-wide solutions to common problems.
May 7, 2012 12:37 PM
10 These aren't necessary "action" but his way of being approachable, transparent,easily accessible is valued.
May 7, 2012 10:42 AM
11 Ken is very willing to partner with the nonprofit, corporate and publicorganizations that make him so effective. This is a trmendous asset for the Cityof Battle Creek.
May 7, 2012 8:54 AM
12 upgrading the infrastructure downtown May 6, 2012 7:44 AM
13 His collaborative spirit May 6, 2012 4:47 AM
14 Ken is a good listener and, more importantly, I don't hear him whining about the
cuts the city has been forced to make over the last few years - he just gets itdone...
May 5, 2012 6:03 AM
15 See comments on page 1 May 4, 2012 2:35 PM
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Page 9, Q41. Identify any current actions by the City Manager that you would like him to discontinue.
1 none May 17, 2012 5:51 AM
2 None. May 7, 2012 10:42 AM
Page 9, Q42. Identify any actions not currently being undertaken by the City Manager that you would like to seehim implement.
1 Work with neighborhoods and schools to devleop a master plan in safewalkways and bicycle paths through the city
May 17, 2012 2:36 PM
2 Ken has been in his position long enough to be more emphatic abouttransparency rather than politicking in some areas. He probably underestimateshis influence, and may have the ability to do more to change the culture here inBattle Creek.
May 17, 2012 9:08 AM
3 hold city staff or departments accountable for timely responsiveness to
community groups, individuals, citizens or businesses requiring assistance.implement systematic, zero-tolerance code enforcement approach city wide.Will require a supportive city commission which should make a public statementabout it's support of a zero tolerance approach.
May 17, 2012 8:36 AM
4 Responding to messages in a more timely manner. For the most part he does,but there are times that he doesn't. That being said, he does have a lot to dealwith on a daily basis and may plan on getting back right away and somethingelse comes up; then time passes.
May 8, 2012 9:10 AM
5 Perhaps more public speaking engagements conveying information about theCity.
May 7, 2012 10:42 AM
6 A communitywide marketing and recruitment effort to attract new residents tobuy or rent homes in Battle Creek. This isn't typically the role for a city manager,but the organizations in Battle Creek that should be doing this already (majoremployers, chamber, visitor bureau, realtors association, etc.) are not doing iteffectively or in concert with each other. Ken is plenty busy and doesn't needmore to do, but someone with real power needs to take the lead on a mission toattract residents who will populate our schools, churches, stores and tax rolls.
May 4, 2012 2:00 PM
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Page 9, Q43. Name (optional):
1 Talia Champlin May 17, 2012 9:08 AM
2 Tim May 17, 2012 7:39 AM
3 Rod Auton May 17, 2012 5:51 AM
4 Dennis Bona May 13, 2012 10:12 AM
5 Tim Suprise May 9, 2012 1:25 PM
6 Chris Sargent May 7, 2012 8:54 AM
7 Dave Powell May 6, 2012 7:44 AM
8 Frank Peterson May 6, 2012 4:47 AM
9 Nicole Finkbeiner May 4, 2012 2:35 PM
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