A famous quote says - The way we communicate with others and
with ourselves ultimately determines the quality of our lives
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Communication - Is the process of passing any information from
one person to the other person
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Types of Communication Verbal communication - Information flows
through words - Speeches - Presentations, etc.
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Non-verbal communication - Information flows through picture. -
Facial expressions - Gestures, etc.
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Types of Communication (Continuation) Visual Communication -
The information from signboards - Displays - Banners, etc.
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Types of Communication Systems Optical Communication System -
Signal in the form of light
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Radio Communication System - The information flows with the
help of a radio.
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Types of Communication Systems (Cont.) Duplex communications
system - Two equipment's can communicate with each other in both
the directions simultaneously
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Types of Communication Systems (Cont.) Half Duplex
Communication System - Both the two parties cant communicate
simultaneously. The sender has to stop sending the signals to the
recipient and then only the recipient can respond.
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Types of Communication Systems (Cont.) Tactical Communication
System - communication varies according to the changes in the
environmental conditions and other situations.
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Communication Models - A model is widely used to depict any
idea - thought - a concept
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Learn about the various communication models: Berlos Model of
Communication Shannon and Weaver Model of Communication Schramms
Model of Communication Helical Model of Communication Westley and
MacLeans Model of Communication Aristotle Model of
Communication
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Ex. Aristotle Model of Communication
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Barriers in Communication - communication leading to
misunderstandings - misinterpretations by the receiver.
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Role of communication barriers in communication Noise - plays
an important barrier to effective communication. Imagine you want
to pass on some information to a person.
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Unorganized Thought - are instrumental in poor communication
Wrong interpretations - An information can be wrongly interpreted
by the receiver leading to a complete mess.
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Not Understanding the receiver - the picture tells itself that
human explaining something to monkey.
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Role of communication barriers in communication (Cont.)
Ignoring the content - The content has to be clear and interesting.
- Dont just speak - take some time to find out what you are
speaking. Avoiding the Listener - Ex. Imagine yourself attending a
seminar where the speaker is simply reading from his notes and for
once has not made any eye contact with you.
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Role of communication barriers in communication (Cont.) Not
confirming with the recipient - Always cross check with the
listeners, whether they have received the correct information or
not. Not understanding the mood of the recipient- Try to understand
the interest or the mood of the second party and read the mind of
the other person.
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Role of communication barriers in communication (Cont.) Low
pitch and tone - Sometimes even the pitch -tone can play a
communication barrier. Impatient Listener - The listener also has
to be patient enough to absorb the complete information -respond
accordingly. Different cultural level - individual can never think
on the same line as his boss does -There is always a difference in
their thought process.
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Strategies to Improve Communication - listen attentively. -
Never speak at a noisy place.
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-Speaking clearly -properly speaking is an effective
communication. - Always try to understand the mood of the second
party before communicating.
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Business Communication - It is the mutual exchange of
understanding - originating with the receiver. - Communication
needs to be effective in business.
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Business Communication can be of two types: Oral Communication
- An oral communication can be formal or informal. -formal means of
communication like: meetings - interviews, etc. Written
Communication - Written means of business communication includes
agenda -Reports -Manuals, etc.
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Managerial Communication Managerial communication - helps
managers communicates with each other - as well as with employees
within the organization. Managerial Communication - helps in the
smooth flow of information among managers working towards a common
goal.
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Two types of Managerial Communication Interpersonal
Communication - Interpersonal communication generally takes place
between two or more individuals at the workplace. Organizational
Communication - Communication taking place at all levels in the
organization refers to organizational communication.
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There are two ways managers communicate amongst themselves and
with their subordinates: Verbal Communication- Managers must choose
the right words to address their team members. Written
Communication- Managers must inculcate a practice of communicating
through emails with their juniors as it is the one of the most
reliable modes of communication.
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Public Speaking Public speaking- is the process and act of
speaking - or giving a lecture to a group of people in a structured
- deliberate manner intended to inform - influence, or entertain a
listening audience.
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Training and Education Effective public speaking can be
developed by joining a club such as Toastmasters International
Association of Speakers Clubs, Speaking Circles, in which members
are assigned exercises to improve their speaking skills.
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General The objectives of a public speaker's presentation can
range from simply transmitting information, to motivating people to
act, to simply telling a story.