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Session 2: Deskless Worker
Collaboration in a Post-PC worldCisco Jabber & Cisco WebEx
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(Play as audience enters after break – local file available)
Collaboration in a Post PC World
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Cisco’s Leadership In UC
• #1 in Enterprise Call Control
• #1 in Video
• #1 in Web Conferencing
• #1 in Audio Conferencing
• #1 in Unified Messaging
VM & UM
VoIP & IP PBX
Video & TP
Web & Audio Conf.
Presence & IM
Sources: Synergy Research, Frost & Sullivan, Gartner, Intellicom Analytics, Cisco Q4 2009Note: Enterprise Call Control excludes low-end KTS category
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Multiple Ways to Start and GrowBegin with IM or Add to Existing UC Deployment
• Start with IPT, IM, Web conferencing, Video
• Mix IM–only and IPT/UCusers
• Combine on-premises & SaaS components
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Cisco can address a broader range of work locations
Address Multiple User Types
Cisco can address a broader range of the user types
Deskless workers Mobile workersExecutive workersInformation workers
Office – Teleworkers – Retail – Hospital - Manufacturing
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Traditional Tools Do Not Address Challenges
• Evolving employee expectations, purchase models
• Leverage investments
• Ensure security and compliance
• Control costs
• Make distributed workforces more productive
• Improve processes, speed issue resolution
• Increase efficiency
IT ChallengesBusiness Challenges
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 7
**Gartner research prediction; Gartner Forecast: Tablet PCs, Worldwide, November, 2010
iPad + Mac = 12% PC Share
100+ MillionTablets
70% of college freshman
2010
Mobile devices*
3.6B
1.8BMobile
web access devices*
Daily Android
Activations
300,000
The Post-PC Era
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Best Experience Across PC, Tablet and PhoneAddressing Needs of Post-PC Workspace
TabletiPad Cius Samsung
PCWin OS Mac OS
PhoneiPhone Android
Blackberry Nokia
• Changes in device ownership
• More choice - When, where, how & what device
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Cisco Jabber
All-in-one UC Application
• Presence & IM• Voice, Video, voice messaging• Desktop sharing, conferencing
Collaborate from Any Workspace
• PC, Mac, tablet, smart phone• On-premises and Cloud• Integration with Microsoft Office
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Call Control- SIP -
Presence & IM- XMPP - Meetings Voice Messaging
Devices Share the Same Infrastructure Cisco Jabber
Unified Communications
Manager
•Unified Presence•WebEx Connect service (SaaS)
•WebEx (SaaS)•MeetingPlace
Unity Connection
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Interoperable, Flexible, Secure Presence and IM
XMPP–based solution• Open Presence and IM standard–Broad support• Interoperable–Federates with popular IM solutions
• Flexible deployment options• Secure SaaS and on-premises• Hybrid UC options
3rd Party XMPP Clients
Federations
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Cisco Presence and Instant Messaging Enhance Productivity, Instantly Communicate
• See who is available and how• Instantly and efficiently interact
• Point to Point and Group Chat
• Within and between organizations
• Desktop and Mobile clients
• Easily escalate to audio, video, web share
• Advanced IM Capabilities
• IM logging – Ensure compliance
• Integrated Persistent ChatPersistent chat available with on-premises presence solution only
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Communicate From Microsoft ApplicationsIM, Communications Integrated for Easy Access
• View availability and initiate communications
Dynamic presence statusClick-to-chat & call (audio/video)Point-to-point & multi-party
• Microsoft Outlook, SharePoint, Office
• Browsers, Web–applications
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Anywhere Access to Business Quality Voice and Video• Simple, Intuitive User Experience
Point and Click access
• VoiceSoft phone or desk phone controlHigh quality audio experienceUses industry leading call control
• VideoRich Experience - High definition (720P)Industry standard (H.264) -Interoperate with Cisco TelePresence, Cius, IP Video Phones, 3rd party video solutionsMultiparty, continuous presence
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Multiparty Web, Video, Audio Conferencing
• Industry leading WebEx solutionAudio, web and high quality videoScale to 100s of attendeesMeetings, Training, Event versions
• Share desktop, applications, and presentations
• Ad-hoc and scheduled meetings
• Consistent, cross–platform experienceShare from Windows, Mac, LinuxMobile access
1. High–definition video currently available with on-premises solution only
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Demo of Jabber Desktop Client
• Outlook Integration (bubbles)• 1:1 Desktop sharing, screen capture• CUCM Integration• Visual Voice Mail• Escalation options
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Cisco JabberPlatform and Device Overview
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Anytime, Anywhere, Any Deployment Consistent Architectural Framework
Android UI
Client Services Framework (CSF)
Hard Endpoints Mobile Cisco
JabberIntegrations
& SDKSWeb UC& Quad
MediaVirtualization
Windows UIMac/IOS UI
Jabber Web SDK
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Cisco Jabber – Windows
• Unified Personal Communicator and WebEx Connect in 2011Share infrastructue with Jabber branded clients
Jabber for Windows
• Replaces Unified Personal Communicator and WebEx Connect clients
• Single client for on-premises and SaaS
• Software upgrade
Unified Personal Communicator- On-premises -
WebEx Connect - SaaS -
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Cisco Jabber for MacComplete UC Client Application
Features:• Presence & IM• Voice• Visual Voicemail,
transcription• Desktop share, conferencing• Video in Q4 2011
Benefits:• Familiar Mac experience• Platform choice• Consistency across
platforms and deployment models
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Cisco Jabber – Desktop Video
• UC Windows client includes High-Definition, H.264 today• New Jabber releases integrate Precision Video Engine (PVE)
PVE powers Cisco Movi today
• PVE delivers HD to more users, from more placesHD video on lower performance computer (dual core)ClearPath technology – Better performance over unmanaged networks
• Jabber for Mac – Q4 CY11, Jabber for Windows – 1H CY12
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Cisco Jabber Software Development KitNew Offering• Real-time collaboration within
web applications• Building blocks to UC-enable
web appsVoice, Video, Presence/IM, Voicemail, WebExWeb softphone plug-in, video later in 2011Reference applicat code
Benefits• Productivity – Business
process integration• Deployment Flexibility -
Choice, Simplicity, Reach
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Cisco Jabber – iPhoneYour iPhone is an IP Phone
• Improve mobile productivityVoice over Wi-Fi softphoneEnterprise telephony features Business Visual VoicemailSearch Corporate Directory
• Simple, intuitiveVoice Dialing“Always-on” – Runs in the backgroundHandoff to mobile network, desk phone
• Mobile Privacy - Send work number
• Lower mobility costs
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
Cisco Jabber for Android Your Android Phone is a IP Phone
Improve mobile productivity• Voice over Wi-Fi softphone• Enterprise telephony features • Access corporate voicemail• Search Corporate Directory
Simple, intuitive• “Always-on” – Runs in the background• Use native Android phone capabilities • Handoff to mobile network, desk phone
Mobile Privacy - Send work number
Lower mobility costs
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
Cisco Jabber IM for BlackBerry
Stay connected on the go• Basic IM
• Presence status changes
• On-premises or cloud-based IM backend
Take action from your contact list• Join an instant meeting• Click to call, email, SMS
Flexible, secure deployment• Single Sign On• Secure, Proxyless Architecture
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Demo of Cisco Jabber on Smartphone
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Cisco WebEx
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Ubiquitous Conferencing Support
CollaborativeMeetings Training Marketing Support
Video Conferencing
Audio Conferencing (MeetingPlace, WebEx, Third-party)
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Meeting Experience
• WebEx High Quality Video
Universal Access
• Smartphones, tablets
Interoperability
• Cisco TelePresence WebEx OneTouch
Deployment Flexibility
• Cisco Unified MeetingPlace
Cisco Conferencing Innovation
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Meeting Experience: High Quality Video In Meeting Center, Training Center, Support Center
Engaging video experience• High-quality resolution: 360p• Active speaker switching• Full-screen video mode with ActivePresence• Active speaker window when
in sharing content• Available on iPad and coming to Cius
Convenient and user friendly• Fast and easy setup• Automatic configuration• Simple controls• High capacity• Display flexibility
*Support Center: 2-point video, Windows OS
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Universal Access: Mobility
WebEx Meeting Center on Mobile• Android
• Blackberry• Cius• iPhone
• iPad
Anywhere, anytime access• One click access on Cius
• Two-way video on iPad 2.0• Voice over wifi on Cius, iPad
*Support Center: 2-point video, Windows OS
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• “One button to push” to launch WebEx from Cisco TelePresence room
• Two-way data sharing for WebEx and Cisco TelePresence attendees• Integrated audio and unified participants list• TelePresence video in a WebEx Meeting Center meeting
Interoperability:Cisco TelePresence WebEx OneTouch
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On-premises audio conferencing• Leverage IP network for cost savings
• Scalable and Secure • Simple setup, attend, meeting control• Integrated across audio, video & web
Deployment FlexibilityWebEx and Cisco Unified Communications
Unified MeetingPlace 8.5:• Enhanced Software-only option• Improved scalability• Simplified WebEx and on-premise audio setup
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Demo of Webex with HQ Video• Launch from Jabber/Connect on
desktop• ipad2 with HQ video• Android integration• Network Based Recording
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In Summary
• The Post-PC Era has arrived … New opportunities and new requirements … Cisco enabling new environment today
• Best UC Experience Across PC, Mac, Tablet and Smartphone
• On-premises & Cloud deployment
• Works with installed systems… Integrated with Microsoft Office… Industry Standards… Cisco call control
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Q&A
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