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ROI vs VOI
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Core Issues for Business1. How to attract and keep talented people2. How to increase profitability and shareholder value3. How to increase creativity, productivity and customer satisfaction
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•Change is accelerating• Risk and uncertainty are increasing• Complexity is increasing
The New Operating System
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• Time• Fear• Bottom Line
Today’s Business Environment
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Fear vs TrustWe must abandon the FEAR paradigm of old for a new paradigm of trust in ourselves, in others, and in progress.
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The Nature of Change“….personal change must precede or at least
accompany management or organisational change….attempting to change an organisation without first changing one’s habit patterns is analogous to attempting to improve one’s tennis game before developing the muscles that make better strokes possible.”
Steven Covey
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Enter Coaching…
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Coaching seen as notconnected to the needs ofthe business.
Decision science – makingan assessment and decisionto implement coaching.
Needing a tool to measurecoaching
Coaching Today
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Current tool - ROI
Kirkpatrick’s Model• Level 1 Reaction• Level 2 Learning• Level 3 Behaviour• Level 4 Business Objectives
Measuring Coaching
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Measuring Coaching
Phillips Model• Same first four steps as Kirkpatrick• Level 5 Return on Investment
BCR = program benefitsProgram costs
ROI (%) = Net ProgramBenefits X 100 ProgramCosts
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• Very costly• Coach centred• Training tool• Doesn’t include the intangible• Long term
Evaluating ROI
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• Value/s of Investment • What is it?• How does it work?
Introducing VOI
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VOI
• Values• Intent • Behaviours • Outcome• Measured by the client
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ROI vs VOI
ROI VOILeft brainedTrainer centredScienceSystemFinancial ReturnGoals
Right brainedClient centredArt/humanisticOrganicValue CreationValues
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Lets find the middle point – the whole brained – the white space
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Thank YouBronwyn [email protected]
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