CHANGE MANAGEMENT
© M. Reiß
CHANGE MANAGEMENT BASICS
M. ReißC
CHANGE MANAGEMENTProf. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
DRIVERS OF CHANGE
85 %
82 %
77 %
31 %
55 %
76 %
36 %
29 %
65 %
27 %
Source: Management Centre Europe 1997
COST PRESSURES
COMPETITIVE OPPORTUNITY
NEW TECHNOLOGY
NEW CEO OR SENIOR MANAGEMENT
TAKE - OVER / MERGER
CUSTOMER DEMANDS
PROFIT / FINANCIAL PERFORMANCE
REGULATORY CHANGE
COMPETITIVE THREATS
STAFF DEMANDS
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
INHIBITORS OF CHANGE
59 %
51 %
48 %
31 %
36 %
43 %
34 %
28 %
37 %
13 %
MIDDLE MANAGEMENT RESISTANCE
LACK OF RECOGNITION OF NEED FOR CHANGE
LACK OF MANAGEMENT LEADERSHIP
LACK OF VISION
INFLEXIBLE IT SYSTEM
PRESSURE FOR SHORT - TERMRESULTS
NO STRUCTURED APPROACHTO CHANGE MANAGEMENT
INADEQUATE SKILLS
LACK OF TIME
NO CASH FOR NECESSARY INVESTMENTSSource: Management Centre Europe 1997
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
PARADIGMS OF CHANGE MANAGEMENT
QUANTUM
REFORM
INCREMENTAL
TRANSFORMATION EVOLUTION
CHANGE MANAGEMENT
ORGANISATIONAL DEVELOPMENT
CRISISMANAGEMENT
LIFE CYCLEMODELS
IMPLEMENTATION
CONTINUOUSIMPROVEMENT
MODIFICATIONMANAGEMENT
EXPERIENCECURVES
MIGRATION
ORGANISATIONAL LEARNING
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
MEASURING THE RADICALITY OF CHANGE
PROCESS
STRUCTURE
STATUSQUO
TECHNOLOGY
PERSONNEL
STRATEGY
TIME
SPEEDOF CHANGE
SCOPEOF CHANGE
DEPTHOF CHANGE
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
CHALLENGES
M. ReißC
CHANGE MANAGEMENTProf. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
RESISTANCE TO CHANGE : CAUSES
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SKILL - BARRIERS
INFORMATION
LACK OFCONFIDENCE
LACK OFCOMPETENCE
QUALIFICATION
LACK OFCOMFORT
MOTIVATION
ORGANISATION
WILL - BARRIERS
LACK OFCONTROL
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
RESISTANCE TO CHANGE
1 2 3 4 5 6 7 8 9 10
Current Stress Level
Lack of Rewards
Low Involvement
High Personal Cost
Daily Work Patterns
Unclear Communication
Average Rating
Source: ODR 1995
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
UNPOPULAR MEASURES IN CHANGE MANAGEMENT
Making oneself redundant
Closing down locations
Releasing personnel
Shorten salary
Increasing workload
Causing loss of status
Cancelling career opportunities
Stimulating internal competition
Eliminating slack
Questioning status quo
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
EFFECT - PATTERNS OF CHANGES
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DETRIMENT
BENEFIT
TIMEEROSIONDIFFUSIONCONFUSION
COACHING
MARKETING
IDEAL
REAL
SUPPORTING
Prof. Dr. Michael Reiß
Status quo
Benchmark
CHANGE MANAGEMENT
© M. Reiß
EFFECTIVE AND EFFICIENT CHANGE MANAGEMENT
Acceptance
Innovativity
Integrativeness
Time
Costs
Flexibility
EXCELLENTCHANGE MANAGEMENT
EFFECTIVENESS(„managing the right change")
EFFECTIVENESS(„managing the change right")
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
DILEMMA OF COMMUNICATION POLICIES
IDEALNORM
AL
NORMALFATAL
high
low
low high
EFFECTIVENESSOF
COMMUNICATION
EFFICIENCYOF
COMMUNICATION
WORKSHOPS
MANAGEMENT BRIEFINGS
TOP MANAGEMENT INVOLVEMENT
BROCHURES
KICK OFFS
NEWSLETTERS
EMPLOYEE JOURNALS
INTRANET
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
DILEMMA OF TRUST IN CHANGE MANAGEMENT
TIMESTABILITY CHANGE
TRUSTREQUIREMENTS
TRUSTPOTENTIAL
GAP
SECURITY NEED
ASSURANCE
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
PITFALL OF SUCCESS IN CHANGE MANAGEMENT
SMALLSUCCESSESFACILITATE
CHANGE
HUGESUCCESSES
INHIBITCHANGE
CHANGE=
SUCCESS FORTHE FUTURE
PAST SUCCESS
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
TOOLS
C
CHANGE MANAGEMENTProf. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
SOFT INSTRUMENTS FOR IMPLEMENTATION
INTEGRATIONINFORMATION INVOLVEMENTINSTRUCTION
Employee magazineProject newsletterInformation marketEmployee surveysKick offWorkshopsIntranet/ PortalsHotlinePresentations/ VideosPod-/WebcastsBlogs...
COMMUNICATION
Project workRole playingGroup dynamicsSelf managementCase studiesKaizenConflict toleranceTraining coordinatorsWeb Based Training
TRAINING
AwardsIntrinsic rewardsCompensationDealsSuccess storiesSuccessful modelsBonusesTransparencyProtection of vested rights ...
MOTIVATION
Project organizationParticipationTeam coordinatorsPromotersEvangelistsBenchmarksWikisCoachingConsultingChange communitiesSocial Networking Platforms...
ORGANIZATION
ACCEPTANCETO CHANGE
SKILL WILL
Prof. Dr. Michael Reiß
...
CHANGE MANAGEMENT
© M. Reiß
INSTRUMENTS FOR COMMUNICATION IN CHANGE MANAGEMENT
Prof. Dr. Michael Reiß
ONE WAYCOMMUNICATION
TWO WAYCOMMUNICATION
SPECIFICCOMMUNICATION
INSTRUMENTS
Employee magazinesEmployee magazines
Change JournalChange Journal
Income StatementsIncome Statements
Bulletin boardsBulletin boards
Information for managersInformation for managers
Press releasesPress releases
SurveysSurveys
FlyersFlyers
MemosMemos
VisualdisplaysVisualdisplays
BusinessTV
BusinessTV
SongsSongs
ConferencesConferences
BrochuresBrochures
VideosVideos
„Town meetings“„Town meetings“
Survey-feedbackSurvey-feedback
WorkshopsWorkshops
Information marketsInformation markets
Kick offsKick offs
Special press conferencesSpecial press conferences
Info phonesInfo phones
Regular press conferencesRegular press conferences
Employee talksEmployee talks
Group discussionsGroup discussions
Committee meetingsCommittee meetings
Department meetingsDepartment meetings
GENERICCOMMUNICATIONINFRASTRUCTURE
Complaint systemsComplaint systems
Info boardsInfo boards
Open door-activitiesOpen door-activities
HotlinesHotlines
RoadshowsRoadshows
Contact hours of managers
Contact hours of managers
Special edition ofemployees magazineSpecial edition ofemployees magazine IntranetIntranet
Lettersto the
editors
Lettersto the
editors
ChatsChats
Corporate Weblogs
IndividualWeblogs
Pod/Webcasts
Change CommunitiesChange Communities
newsletter via e mailnewsletter via e mail
CHANGE MANAGEMENT
© M. Reiß
MOTIVATING IN CHANGE PROJECTS
QUICKHITS
AWARDS
INTRINSICREWARD
PARTICIPATION
PROMOTINGCONSENT
COMMUNICATION TRAINING
...
COUNTERBUSINESS
PRESERVINGAPPROVED ITEMS
COMPENSATION
PROJECTWORK
TOP -DOWNINTERVENTION
SUCCESSFULMODELS
AVOIDINGREJECTION
Prof. Dr. Michael Reiß
CHANGE MANAGEMENT
© M. Reiß
PROMOTERS IN CHANGE MANAGEMENT
TASK MANAGEMENT
PEOPLE MANAGEMENT
x
+
=
+
x
= =
PROFESSIONAL
SKILLS BASED
PROMOTERS
PROCESS
RESPONSIBLE
PROMOTER
POWER
BASED
PROMOTERS
EXPERTS CHAMPION SPONSORS
Prof. Dr. Michael Reiß
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