2
Workshop Agenda
Item Lead
Introductions / Objectives of Workshop Jago
Benefits Approach Overview Jago
Group Exercise 1: Confirm benefits and measures; Identify benefit realisation enablers and risks
all
Group Exercise 2: Change interventions and actions all
Key Milestones moving forward Jago
Next steps Jago/Rachel
3
‘The benefits of ICT to health services could be huge but risk being jeopardised by a failure to produce evidence of impact’
Institute for Public Policy Research 2004
Why is it important to take benefit realisation seriously?
4
Workshop Objectives
• Confirm the benefit realisation approach for the project
• Identify key benefits, and the risks/hurdles blocking benefit realisation
• Identify changes to processes, roles, governance etc that can help optimise benefits from the project
5
Mth0 Mth1 Mth2 Mth3
Year
Mth4 Mth5
Initiate Project
Requirements
MoU
Dashboard Requirements
Kick-off WS1 WS2
Project Scoping
Work-order
Project Delivery
Integration Test
Go-Live
2-3 wks 2 wks5 wks 10-12 wks
WS3
Work order TestRequireMOU Go-liveService Improve
Change Ready
14 -18 wks
Project Mobilisation
Test Data
Workshop/ Meeting
Post go-live
Test Data
Benefits Mobilisation
Identify Audience
Define Benefits & Change
Benefit Plan
Monitor Readiness
Manage Communications
Establish Governance & Baseline Track Benefits
Pro
ject
M
iles
ton
esB
enef
it
Rea
lisa
tio
n
Act
ivit
ies
Benefit Plan sign-off
Benefit Baseline
Benefits Workshop
Change Ready
Benefit Plan
Agree team and plan
Confirm stakeholders
Identify benefits, measures and assess change impacts
Plan/agree the change actions
Make sure the changes are made (execute plan)
Structures for the management of dashboard in place. Benefits
baseline
Benefits Realisation approach overview
Focus area for workshop
6
Benefits Model and Findings across the Programme (1/2)
Define & Monitor
Generic benefits that are realised from the
project - allowing clinicians to define
the key performance drivers and monitor
them.
Service Optimisation
High value benefits that will be realised over a
longer period of time (1-2yr). These can only be realised if the dashboard is used effectively as an
enabler of change to clinical practice/process
7
Benefits Model and Findings across the Programme (2/2)
Confirm whether these ‘generic’
benefits are applicable
Primary objective of the Benefits
workshop today.
These benefits are aligned to confirmed
dashboard metrics
8
Exercise 1a: Confirm the generic benefits that have been identified across the programme
Benefit Agree (y/n) Comments / examples
Selecting metrics allows Clinicians to define the performance drivers of their service
Identifying data gaps highlight potential functional requirements / areas for improvement in information provision
Underutilised data is converted to high-value information presented in intuitively in real-time
Information innovation through the creation of new metrics – information not previously available
Immediate, and timely information available to assist decision making
Improved local peer engagement and cooperation, raising the quality of care
Increased staff awareness and engagement with local issues and improvement plans
Local awareness of data quality issues leading to improved data capture and accuracy
Information innovation through the creation of new metrics – information not previously available
12
Exercise 1b: Identify and Assess Benefits
Benefit SummaryRisks to realising benefit?How can we optimise benefit?
Complexity Measures / KPIs
Example only:Improved theatre utilisation by actively reducing late starts, cancelled ops etc
Example only:"Competition for resources (specialists staff radiologists, beds etc).Need to react in a timely manner to information on dashboardTheatre list management - look to optimise as a result of dashboard - meetings required review management processes vs. dashboard"
Medium
Example only:Set a utilisation rate target of 93% to be achievedMeasure no of cancelled operations (reduce)Measure no of late starts (reduce)
13
Exercise 2: What must we change and do before go-live?
Change Intervention / Impact Do we need this? What do we need to do? How do we do it? When?
Agree overall dashboard clinical lead moving forward Must be one person
Agree clinical lead(s) for dashboard once live Forum for each site (St. Marys, Hammersmith, Charing X)?
Initiate regular operational forum/meeting for discussion of dashboard information with mandate to make changes as a result of observations
Forum for each site (St. Marys, Hammersmith, Charing X)?
Identify/Resolve quick-win data quality issues (e.g. where poor/incomplete source data can be improved)
Agree/implement standard process for reacting and acting on dashboard findings (action plan)
Establish and implement governance for on-going Strategic management of the dashboard. Should involve IG
Forum required for agreeing changes to dashboard. Can we use the current project board for this?
Engagement & communications: Launch event, fact sheet, posters on walls next to screens
Confirm/agree ongoing benefits lead and role/responsibilities
Establish a benefits baseline and process for measuring and tracking benefits ongoing
14
Mth0 Mth1 Mth2 Mth3
Year
Mth4 Mth5
Initiate Project
Requirements
MoU
Dashboard Requirements
Kick-off WS1 WS2
Project Scoping
Work-order
Project Delivery
Integration Test
Go-Live
2-3 wks 2 wks5 wks 10-12 wks
WS3
Work order TestRequireMOU Go-liveService Improve
Change Ready
14 -18 wks
Project Mobilisation
Test Data
Workshop/ Meeting
Post go-live
Test Data
Benefits Mobilisation
Identify Audience
Define Benefits & Change
Benefit Plan
Monitor Readiness
Manage Communications
Establish Governance & Baseline Track Benefits
Pro
ject
M
iles
ton
esB
enef
it
Rea
lisa
tio
n
Act
ivit
ies
Benefit Plan sign-off
Benefit Baseline
Benefits Workshop
Change Ready
Benefit Plan
Agree team and plan
Confirm stakeholders
Identify benefits, measures and assess change impacts
Plan/agree the change actions
Make sure the changes are made (execute plan)
Structures for the management of dashboard in place. Benefits
baseline
Focus now moves to developing and executing a benefits realisation plan
Focus moving forward is on developing and executing the
benefits realisation plan
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