What is CiviCRM?Constituent Relationship Management
Designed for non-profits and third sector orgs
Easy to use web-based software
Tightly integrated with Drupal/Joomla! CMS
Extensible through additional modules
Actively developed project (3 releases/yr)
Open source (licence free)
Key Features
Import / easily add contacts
Organize contacts into groups
Define and store custom data on all records
Track interactions
Manage events
Manage memberships
Manage campaigns and donations
High-capacity broadcast email
More FeaturesFlexible search and reporting capabilities
Powerful de-duplication
Manage Grants
Manage Cases
Map constituent locations
Track all payments and export to accounts
Community• 500,000+ total downloads since 2006• 5,000+ active installations• Many users and developers in UK• Community forums
– 12,000+ members
– Avg 75+ posts / week-day
• Developers and users contribute:– improvements
– documentation
– bug fixes
• UK meet ups (6 per year)
Who’s using it?Amnesty International
New York Senate
Socialist Party of Murcia
Wikimedia Foundation
Green Party of England and Wales
>20 Councils for Voluntary Service
Charity Technology Exchange
Dyslexia Action
5,000 others
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Choosing CiviCRM• Flexible
– “We were small and new at this, we wanted to be able to have our systems adapt”
– “Customizable if we need it to be”• Supported
– “3-4 significant releases per year”– “Incredibly responsive development and user community”
• Features– “Has the basic features we need, can allow us to manage
donors & fundraising”• Cost
– “Would rather spend our $$ on customizations, not license fees
• Reviews– Solid A’s for user satisfaction in NTEN data ecosystem
report
Customer Service & SupportSupport contracts available through providers
UK training: details on civicrm.org
Extensive online documentation
CiviCRM forums: extremely helpful
Books: both free and paid for
Arrange bespoke training through providers
User groups: details on civicrm.org
Likely CostsCiviCRM is FREE Open Source SoftwareNo user licence fees but you might pay for• Consultancy (typically ~ £500/day)• Implementation & data import (typically £5k - £15k)• Training and Support (£200/day training)• Additional custom features• Hosting (typically <£75/mo)• System maintenance• Backup regime• Additional security e.g. SSL cert
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