Cisco Services: Guiding Your DigitalTransformation
Mayte Marquez Querol
Senior Director, TS EMEAR Service Enablement, Cisco
PSOGEN-4342
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
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© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
AGENDA
• How we are all re-shaping the future through Digitization
• Why it’s ‘Innovate or Die!’
• Cisco Services: innovating to help your projects succeed
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Pinpointing rainforest destruction
Re-Engineering
Waste
Heroic Tech
Sensing Rare
Materials
Super Plants
Digital Governing
Wind-Powered
Trains
Pollution-monitoring
Moss
Robot Mosquito
KillersSecure, intelligent platform for Digital Business
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
What does a Digital Ready Network entail?
More than 50 billion more devices
expected by 2025
75% of companies
are investing or
planning to invest in
big data in the next
two years
80% of
organizations will
primarily use SaaS
by 2018
PSOGEN-4342 6
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
The Race to Digitize is on
of the Fortune 1,000
expect to undertake a
digital project **
95%of businesses
will become fully
digital by 2020*
75%incumbents by industry
will be displaced by
digital disruption over
the next 5 years**
~4/10
*Source: Gartner: Top 10 Strategic Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change’
**Source: Digital Disruption: Displacing Incumbents, Reshaping Markets, Digital Vortex, Where to Begin Your Digital Journey to Digital Value in the Private Sector
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© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
There’s Never Been a Better Time
of these digitization efforts
will be successful*
Only
30%of companies have a plan
to prepare for digital
business transformation**
Only
25%companies do
not succeed:
failure to innovate*
#1Reason
*Source: Gartner: Top 10 Strategic Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change’
**Source: Digital Disruption: Displacing Incumbents, Reshaping Markets, Digital Vortex, Where to Begin Your Digital Journey to Digital Value in the Private Sector
PSOGEN-4342 8
PSOGEN-4342 9© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Future State
1. Define Future
State
4 simple steps for Any Digital Transformation
2. Build a solid foundation
3. Provide a Secure Bridge 4. Assure Future State
Current State
PSOGEN-4342 10© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Step 1:
Define Future StateIncrease
pace of
innovation
Digital
business
roadmap
Fit for purpose
design
• Think digital as the key strategy to simplify
processes, improve customer experience
and transform your business
• Reinvent the network, secure & intelligent:
• Open & SW delivered
• Driven by intent
• Informed by Context
• Embrace multi-cloud world
• Focus on the power of your data
• Consider the organizational and people
vision as part of the holistic transformation
• .
Technology,
people, and
processes
PSOGEN-4342 11© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cover the
Uncovered
Security and
Compliance
Reduce cost
and complexity
Optimized
Support Model
Step 2: Build a Solid
Foundation
• Full inspection of your install base assets,
enterprise architecture health checks and
financial assessment
• Simplify network operations, optimize the
running the business resources and
budget.
• Strengthen the foundation of your
infrastructure including security
• Free funds and resources to enable
digital innovation
PSOGEN-4342 12© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
De-risk and
accelerate
migration
Personalized
services, proven
methodology
Accelerate
business agility
Reduce security,
downtime and
LDoS risks
Step 3: Provide a Secure Bridge
• Design the integration of new technologies and
migration from legacy
• Lifecycle planning to de-risks the roll-out
(downtime, security, change process)
• Include all Solution Ecosystem
• Insert automation for Everything from Cloud to
End-points (complexity scaling to not humanly
possible)
• Ensure support during the migration plan
PSOGEN-4342 13© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Step 4: Assure Future State
• Leverage a predictive environment for
highest business continuity, uptime and
faster issue resolution – Fix issues before
they happen
• Invest in User & Technical SW Adoption to
get the value from your software, solutions
and the network
• Turn data into predictive insights from AI and
machine learning capabilities
• Benefit Digital Network Architecture: agile,
constantly adapting, constantly learning &
constantly protecting.
Greater
technology
adoption
Actionable
analytics and
KPIs
Fill in the
talent gaps
Customer
benchmarking
PSOGEN-4342 14© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
The challenging situation ahead
69%of digital leaders:
lack the right people,
knowledge and technology to transform.
Source: IDC
1.5M unfilled positions
in global cybersecurity workforce by
2020
Source: Frost & Sullivan
PSOGEN-4342 15© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Get on the right path
.
Migrate, deploy and integrate
Everyday improvements
How can Cisco Services helpFrom start to finish, across all our architectures
Advisory
Implementation
Optimization
Fix problems — or avoid them
Technical
Get new skillsTraining
Leave it to usManaged
PSOGEN-4342 16© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Future State
1. Define Future StateDNA Advisor
Digital Business RoadmapFit for purpose design
Enable Your Digital Journey with Cisco Services
2. Build a solid foundationIB Health Checks
Cover the uncovered for security & complianceReduce complexity by consolidating contracts
Optimize current Support Model
3. Provide a Secure BridgeSupport LDOS devices during migration
Plan, Design, ImplementDe-risk & accelerate build with Migration Support Services
4. Assure Future StateHigh Value Services
DNA Advantage SW Perpetual & Subscription Support Solution Support
Software Technical Adoption & Onboarding
Business Critical ServicesOn-going Optimization & Lifecycle Management
Improve ROI through Managed Services
Automated IB Management
Current State
PSOGEN-4342 17© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
DNA Strategy & Analysis
Align Business and Technology, Determine
DNA 8 Maturity Levels, Perform Gap Analysis, Prioritize Efforts
DNA Advisory Services Outcomes
Strategic Plan
ReadinessEvaluation
Business Case
Digital Roadmap
DNA Readiness Assessment
Assess Current Environment, Establish
Technical Requirements, Perform High Level Project Planning
DNA Business Analysis
Estimate TCO, Project Financial Benefits,
Perform High Level Budgetary Planning
DNA Migration Strategy
Create Transition Plan, Develop
Conceptual Architecture, Estimate Resources, Build Projected Timeline
Jointly developed by Cisco and IDC
• 67% increase in new mortgages
• Increased customer satisfaction
• 25% better core banking performance
• 25% faster IT response time
“My Bank engages with me where I spend time…”
Digital Banking Transformation
• Market Dominance in Wealth Management for Millenials
• Increased CSAT score
Savings Acct.
Checking/Current Accts.
401KIRA HSA
Stocks
Mutual Funds
Bonds
Trust Management
ESPP
529
ID Monitoring
Credit Monitoring
Umbrella Coverage
Checks, Demand
Drafts
Lockers
Credit Cards
Bill Payments
Home Equity and
Mortgage
Car Loans
Personal Loan
Metals and Jewels LoansCertificate
of Deposit
• Dynamic Pricing based on dwell times and traffic patterns
• Improved Store and Campaign Efficiency
• Reclaimed Store Footprint through 50% reduction in rack space
• $19,400 savings on Communications per store annually
• 80% improvement in User Experience
• 3X increase in customer dwell time
• Drove highest margin products
Digital Retail Transformation
Personalized Omni-Channel Experiences and Effortless Transactions
The Customer Lifecycle*
8
7
6
5
43
21
8
7
6
5
43
21
Buy Own
Digital Manufacturing Transformation
• Tracked People, Equipment, and Automated Controls
• 4X Production Increase
• On-Demand Customization, Enhanced Process and Information
• 2.4% Productivity Gain
• Real-time Production Transparency
• 24% Overall Equipment Effectiveness Increase
• 10% Production Increase
Innovation | Efficiency | Agility
Our experience in Digital
Transformation shows
66% Improvement in New Business
40% Costs cut by wearables
50% Increase
in Sales
140% Increase in
Revenue from Smart Cities in 10 years
49% Reduction in Unplanned
Downtime
Financial
Services
Manufacturing
Healthcare
Retail
Government
Digital is a Necessity not a Strategy
PSOGEN-4342 22© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Develop a Migration PlanLearning@Cisco Helps Prepare Your Migration
Training classes with hands-on, instructor-led programs, as well as streaming and on-demand learning, to hit the ground running.
Cisco DNA Implementation Essentials Training
Network Programmability Specialist Certifications
• Highlights the need for digitization in networks and the guiding principles of DNA architecture
• Focuses on implementation of DNA solution components (see site for details)
Click here to access Cisco Learning Center.
• Enhance your networking skills through foundational networking knowledge
• Allow you to use your software skills to develop network applications in programmable environments
Cisco Deploying Software-Defined Access Training
• Understand the benefits of SD-Access architecture and DNA Center
• Develop skills to provision policies, enable border operations, and orchestrate wireless integration in support of an SDA migration
Available Q1FY18
PSOGEN-4342 23© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Digital Transformation may be a voyage into the unknown…
With Cisco Services you can plot a steady course for success.
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Spark
Questions? Use Cisco Spark to communicate with the speaker after the session
1. Find this session in the Cisco Live Mobile App
2. Click “Join the Discussion”
3. Install Spark or go directly to the space
4. Enter messages/questions in the space
How
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© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
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Continue Your Education
• Demos in the Cisco campus
• Walk-in Self-Paced Labs
• Tech Circle
• Meet the Engineer 1:1 meetings
• Related sessions
27PSOGEN-4342
PSOGEN-4342 31© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Our services are built for the new reality: leveraging AI and machine learning to optimize IT talent and knowledge to unlock growth and mitigate risk.
Introducing predictive services
Constantly protecting
Constantly adapting
Constantly learning
Services
PSOGEN-4342 33© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
• Fast restoration
• Better IT usage
• Multi-solution & software expertise
BusinessCritical
Services
High Value
Services
Problem resolution and network optimization
across architectures & solutions
• Holistic, proactive optimization
• Enhanced security
• Fast IT transitions
• Automation
Faster resolution
Peak performance
Better Together: High Value Services and Business Critical Services
PSOGEN-4342 34© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Customers are unlocking more value
80% incident reduction
20% faster onboarding of
new customers
70% fewer outages
Faster issue resolution & reduced risk
Software Support
Solution Support
TS Advantage
SP Advantage
Communications Co. SaaS Provider Regional Bank Telecommunications
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 35PSOGEN-4342
Services. Accelerated.
Unlockvalue
Enhanceoperations
Maximize uptime
43%Faster
resolution70%
Fewer
outages20%
Faster customer
onboarding
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