Chapter 6Stress
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 20112
What is Stress? Stress is a general term
applied to pressures people feel in life.
Stress is also the way we react physically and emotionally to demands where the outcome is uncertain and important.
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 20113
Stress Is stress necessarily bad?
** Eustress — beneficial stress. Stress is a fact of life and is
unavoidable. What are the symptoms showing
stress?
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 20114
Stress From our definition, two
conditions are necessary for potential stress to become actual stress: uncertainty importance
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 20115
Stress HighLow
High
Performance
The Relationship Between Stressand Job Performance
Yerkes-Dodson Curve
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 20116
Positive Stress(Eustress)
Better focused Energized Motivated Aware of options – more creative Challenged rather than intimidated Change agent
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 20117
Negative Stress(Stressor)
Tense Anxious Angry or depressed Withdrawing or lashing out Frustrated Resist change
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 20118
What happens in your body• Stress hormones (adrenaline, cortisol) are released• Pulse, blood pressure and breathing increase• Digestive system stops.• Blood moves from internal organs to muscles
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 20119
Effects of Stress Physiological
Headaches, ulcers, high blood pressure, hives
Psychological Tension, anxiety, irritability, fear
Behavioral Smoking, mannerisms, eating
habits, sleep disorders
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 201110
How Does One React to Stress?
Avoid – Pretend it doesn’t exist. Resist – Fight stress
Environmental factors – time, support Organizational factors – policies, rules Individual factors – education, training
Confront/Adapt – Work to identify the real cause and eliminate it, change it, or cope with it.
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 201111
Additional Implications Perception – a person’s perception of a
situation will influence the level of stress. Locus of Control – internal versus external
locus of control. Job Experience – the greater the job
experience, the more comfortable the employee becomes with the work situation.
Social Support – the stronger the relationships, the better one handles stress.
Type of Personality – A or B.
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 201112
Fight – Flight Response
• Fight response = Body prepares to defend itself• Flight response = Escape distress rather than battle it
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 201113
** Stress Management ** Techniques
Establish personal priorities Physical exercise Time management Relaxation Music Pets
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 201114
Summary It is important for you to find out how
to handle stress for yourself and also to help those you lead.
Stress is a general term applied to pressures people feel in life.
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 201115
Summary Two conditions are necessary for
potential stress to become actual stress: uncertainty and level of importance.
Stress may be positive or negative. Stress can effect an individual
physically, psychologically, and emotionally.
Human Behavior in Organizations, 2nd EditionRodney Vandeveer and Michael Menefee
© 2010 Pearson Education, Upper Saddle River, NJ 07458.Modified by Jackie Kroening 201116
Summary Learn stress management techniques
that work for you and those under your leadership.
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