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CHAPTER-5
SUMMARY AND CONCLUSION
� �he present study was an attempt to examine the job
satisfaction, stress and anxiety of the nationalized and co-operative
bank employees of the Aurangabad region. Previous chapter
represents data analysis and results, whereas this chapter gives us an
idea of the research in brief. In this chapter researcher has presented
summary, conclusions, limitations and suggestions with
recommendations.
5.1 SUMMARY OF THE STUDY
The title of the research is ‘Job satisfaction, Stress and Anxiety
among Bank Employees’. With reference to this title the first chapter
entitled introduction, incorporated the main concepts such as job
satisfaction, stress and anxiety. Researcher has been delineated a
concept of bank and bank employees and also included significance
of the research.
The second chapter regarding review of the literature, in this
chapter researcher included various studies on bank employees,
gender difference about job satisfaction, stress and anxiety. All the
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studies are associated with present day situation. Some studies are not
completely but partially related to the present hypothetical variables,
which are included in the study.
The third chapter is research methodology. The samples means
subjects were drawn from the Aurangabad city and adjacent area.
These samples were randomly selected on the basis of Taro Yamane
formula. The age range of the sample was 25 to 60 years. Here,
researcher used survey research design. In this section the researcher
has mentioned the objectives, hypotheses, variables, operational
definitions, design of the study, standardized tools for the purpose of
data collection, all these methodological concepts tried to explain
very clearly which are helpful for explain the design of research.
In the fourth chapter i.e. data analysis and results is
incorporates analysis of the data, interpretation of results and
discussion of data through the hypotheses. This is a survey type
research. Hence, researcher has employed and fulfills all the
requirements of survey research. By using inferential statistics
researcher tested the hypotheses. In this chapter mean scores of three
groups were compared.
The fifth chapter is epilogue part i.e. summary and conclusion,
where the researcher has presented the examination of the research
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design, sample and statistical analysis with the help of summary of
the research, conclusions, limitations and suggestions. Finally
references are mentioned.
5.2 CONCLUSIONS
According to statistical analysis and formation of hypotheses
following conclusions are drawn.
1) Employees of the nationalized bank are more satisfied in their
job as compared to co-operative bank employees.
2) Females are more satisfied in their job as compared to males.
3) There is no interaction between type of bank and gender in
terms of job satisfaction.
4) Employees of the nationalized bank experiences low level
stress as compared to employees of the co-operative bank.
5) Male and female experiences similar stress. There is no
gender difference found in terms of stress.
6) There is no interaction between type of bank and gender in
terms of their stress.
7) Employees of the co-operative bank have more anxiety as
compared to employees of the nationalized bank.
8) Female and male employees have the similar anxiety because
there is no gender difference found in terms of anxiety.
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9) There is no interaction between type of bank and gender in
terms of their anxiety.
10) There is a strong but negative association between job
satisfaction and stress. High job satisfaction reduces stress.
5.3 LIMITATIONS
The research design, procedure, and results, when critically
examined, lead to the impression that the present study is replete with
a number of limitation which must be borne in mind in any attempt to
generalize form and interpret the findings. The main limitations have
been listed below:
1) This study is restricted to a particular region of Maharashtra
i.e. Aurangabad, Marathwada.
2) The findings of the study are related only to job satisfaction
and its dimensions, such as salary and facilities, supervision,
promotion, work and human relations of bank employees.
3) The stress test is based on the life events.
4) Exact matching of traits, SES and behavioural patterns of
nationalized and co-operative bank employees is very difficult
task.
5) When we consider Mean value of the group it loses
individuality.
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5.4 SUGGESTIONS
After giving thought over the findings of the present study and
the realization of its limitations, following suggestions for further
research to extend the present study can be made:
1) A widespread research can be carried out in the area of
banking sector and its human aspect.
2) A widespread sample and local situations can be consider and
undertaken for further research.
3) There should be a systematic study in Indian context and work
environment of bank employee.
4) Systematic studies should be done on the basis of family
background, cultural aspect and socio-economic status of the
Indian bank employee.
� �
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