8/9/2019 Chapter 2 Mfi
1/31
2.1 2006 by Prentice Hall
2Chapter
InformationInformation
Systems in theSystems in the
EnterpriseEnterprise
8/9/2019 Chapter 2 Mfi
2/31
2.2 2006 by Prentice Hall
Management Information Systems 8/eManagement Information Systems 8/eChapter 1 Managing the Digital FirmChapter 1 Managing the Digital Firm
TOWARD THE DIGITAL IR!
CustomersOn-line marketingOn-line salesBuilt-to-order productsCustomer serviceSales force automation
SuppliersProcurementSupply chain management
Business partners Joint design Outsourcing
Remote oces and ork groupsCommunicate plans and policies!roup colla"oration#lectronic communication
Scheduling
$actoriesJust-in-time productionContinuous inventory replenishment
Production planning
#%#C&RO'(C B)S('#SS
#lectronic Commerce
&*# #+#R!('! ,(!(&% $(R+
8/9/2019 Chapter 2 Mfi
3/31
2." 2006 by Prentice Hall
Management Information Systems 8/eManagement Information Systems 8/eChapter 1 Managing the Digital FirmChapter 1 Managing the Digital Firm
CO#TE!$ORAR% A$$ROACHES TO I#OR!ATIO# S%STE!S
i&'re 1()
TechnicalApproaches
BehavioraApproache
ManagementScience
OperationsResearch
Sociology
Economics
ComputerScience
Psychology
8/9/2019 Chapter 2 Mfi
4/31
2.* 2006 by Prentice Hall
Optimize systems performance:
Technology and organization
Organizations mutually adjust to one another until fit issatisfactory
Management Information Systems 8/eManagement Information Systems 8/eChapter 1 Managing the Digital FirmChapter 1 Managing the Digital Firm
So+io(Te+hni+a, Systems
CO#TE!$ORAR% A$$ROACHES TO I#OR!ATIO# S%STE!S
8/9/2019 Chapter 2 Mfi
5/31
2.- 2006 by Prentice Hall
Management Information Systems 8/eManagement Information Systems 8/eChapter 1 Managing the Digital FirmChapter 1 Managing the Digital Firm
SORCE/ Li0er et a, 134i&'re 1(4
So+io(te+hni+a, Systems
CO#TE!$ORAR% A$$ROACHES TO I#OR!ATIO# S%STE!S
8/9/2019 Chapter 2 Mfi
6/31
2.) 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
Types of Information Systems
i&'re 2(1
8/9/2019 Chapter 2 Mfi
7/312.4 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
Different 7in8s of Systems
1. Operationa,(,e9e, systems/s'pport operationa, mana&ers0eepin& tra+0 of the e,ementary a+ti9ities an8transa+tions
2. !ana&ement(,e9e, systems/ser9e the monitorin&
+ontro,,in& 8e+ision(ma0in& an8 a8ministrati9e a+ti9ities
". Strate&i+(,e9e, systems/he,p senior mana&ement ta+0,ean8 a88ress strate&i+ iss'es
Three main +ate&ories of information systems ser9e
8ifferent or&ani:ationa, ,e9e,s/
8/9/2019 Chapter 2 Mfi
8/312.3 2006 by Prentice Hall
Types of Information Systems
8/9/2019 Chapter 2 Mfi
9/312. 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
The o'r !a;or Types of Information Systems
i&'re 2(2
8/9/2019 Chapter 2 Mfi
10/312.1< 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
Transa+tion $ro+essin& Systems =T$S>
A +omp'teri:e8 system that performs an8 re+or8s the 8ai,y
ro'tine transa+tions ne+essary to the +on8'+t of the
?'siness s'+h as
Sa,es or8er entry hote, reser9ations payro,, emp,oyee
re+or8 0eepin&
Ans@er ro'tine 'estion an8 tra+0 f,o@ of transa+tion
$ro9i8es stat's of interna, operation
Bat+h transa+tion 8ata a++'m',ate o9er time
pro+esse8 perio8i+a,,y.
Rea,(time 8ata pro+esse8 imme8iate,y after a
transa+tion o++'rs.
8/9/2019 Chapter 2 Mfi
11/312.11 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
A Sym?o,i+ Representation for a $ayro,, T$S
i&'re 2("
8/9/2019 Chapter 2 Mfi
12/312.12 2006 by Prentice Hall
Other OSS
Operations Support Systems- Is to processbusiness transactions, control industrial processes,
support communications and collaboration, updatecorporate databases efficiently
Process Control Systems monitor ! control
physical processes"#ater reser$oir system% po&er
generation system
'nterprise Colla(oration Systems- e-mail%chat !
$i)eo conferencing group
8/9/2019 Chapter 2 Mfi
13/312.1" 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
!ana&ement Information Systems =!IS>
pre(spe+ifie8 reports 8isp,ays to s'pport 8e+ision(
ma0in& for mi8 ,e9e,
!ana&ers
Inp'ts/Hi&h 9o,'me transa+tion ,e9e, 8ata
$ro+essin&/Simp,e mo8e,s
O'tp'ts/S'mmary reports+'rrent performan+e
sers/!i88,e mana&ers
EFamp,e/ Ann'a, Sa,es fi&'re of a parti+',ar pro8'+t +ate&ory
8/9/2019 Chapter 2 Mfi
14/312.1* 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
!ana&ement Information Systems =!IS> =+ontin'e8>
i&'re 2(-
8/9/2019 Chapter 2 Mfi
15/312.1- 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
!ana&ement Information Systems =!IS> =+ontin'e8>
i&'re 2()
A samp,e !IS report
8/9/2019 Chapter 2 Mfi
16/312.1) 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
De+ision(S'pport Systems =DSS>
#on ro'tine 8e+ision ma0in& for mi88,e mana&ement
Inp'ts/O'tp't from T$S an8 !IS
$ro+essin&/Intera+ti9e
O'tp'ts/De+ision ana,ysis
sers/!i8(,e9e, !ana&ers
EFamp,e/ Do'?,e sa,es @hat pro8'+tion oya&eestimatin& system
8/9/2019 Chapter 2 Mfi
17/312.14 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
De+ision(S'pport Systems =DSS> =Contin'e8>oya&e(estimatin& 8e+ision(s'pport system
i&'re 2(4
8/9/2019 Chapter 2 Mfi
18/312.13 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
EECTIE S$$ORT S%STE!S =ESS>/
A88resses non(ro'tine 8e+isions re'irin& ;'8&ment
e9a,'ation an8 insi&ht
Inp'ts/A&&re&ate 8ata =T$S!ISDSS>
$ro+essin&/Intera+ti9e
O'tp'ts/$ro;e+tions
sers/Senior mana&ers
EFamp,e/ - year operatin& p,an
8/9/2019 Chapter 2 Mfi
19/312.1 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
!o8e, of a Typi+a, EFe+'ti9e S'pport System
i&'re 2(3
8/9/2019 Chapter 2 Mfi
20/31
2.2< 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
EECTIE S$$ORT S%STE!S =ESS> =Contin'e8>
Top Le9e, !ana&ement
Desi&ne8 to the in8i9i8'a, senior mana&er
Ties CEO to a,, ,e9e,s
ery eFpensi9e to 0eep 'p
EFtensi9e s'pport staff
8/9/2019 Chapter 2 Mfi
21/31
2.21 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
Re,ationship of Systems to One AnotherInterre,ationships amon& systems
i&'re 2(
8/9/2019 Chapter 2 Mfi
22/31
2.22 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
!A5OR T%$ES O S%STE!S I# ORGA#I6ATIO#S
Re,ationship of Systems to One Another
In +ontemporary 8i&ita, firms the 8ifferent types of
systems are +,ose,y ,in0e8 to one another. This is
the i8ea,. In tra8itiona, firms these systems ten8 to?e iso,ate8 from one another an8 information 8oes
not f,o@ seam,ess,y from one en8 of the or&ani:ation
to the other. Effi+ien+y an8 ?'siness 9a,'e ten8 to
s'ffer &reat,y in these tra8itiona, firms
8/9/2019 Chapter 2 Mfi
23/31
2.2" 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
S%STE!S RO! A #CTIO#AL $ERS$ECTIE
Sa,es an8 !ar0etin& Systems
!a;or f'n+tions of systems/
Sa,es mana&ement mar0et resear+h promotionpri+in& ne@ pro8'+ts
!a;or app,i+ation systems/
Sa,es or8er info system mar0et resear+h systempri+in& system
8/9/2019 Chapter 2 Mfi
24/31
2.2* 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
S%STE!S RO! A #CTIO#AL $ERS$ECTIE
Sa,es an8 !ar0etin& Systems
S%STE! DESCRI$TIO# ORGA#I6ATIO#AL
LEEL
Or8er
pro+essin&
Enter pro+ess an8 tra+0 or8ers Operationa,
$ri+in& ana,ysis Determine pri+es for pro8'+ts an8
ser9i+es
!ana&ement
Sa,es tren8
fore+astin&
$repare -(year sa,es fore+asts Strate&i+
Table 2-2
8/9/2019 Chapter 2 Mfi
25/31
2.2- 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
S%STE!S RO! A #CTIO#AL $ERS$ECTIE
!an'fa+t'rin& an8 $ro8'+tion Systems
!a;or f'n+tions of systems/
S+he8',in& p'r+hasin& shippin& re+ei9in&en&ineerin& operations
!a;or app,i+ation systems/
!ateria,s reso'r+e p,annin& systems p'r+haseor8er +ontro, systems en&ineerin& systems
'a,ity +ontro, systems
8/9/2019 Chapter 2 Mfi
26/31
2.2) 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
S%STE!S RO! A #CTIO#AL $ERS$ECTIE
S%STE! DESCRI$TIO# ORGA#I6ATIO#AL
LEEL
!a+hine
+ontro,
Contro, the a+tions of ma+hines an8
e'ipment
Operationa,
$ro8'+tion
p,annin&
De+i8e @hen an8 ho@ many pro8'+ts
sho',8 ?e pro8'+e8
!ana&ement
a+i,ities
,o+ation
De+i8e @here to ,o+ate ne@ pro8'+tion
fa+i,ities
Strate&i+
!an'fa+t'rin& an8 $ro8'+tion Systems
8/9/2019 Chapter 2 Mfi
27/31
2.24 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
O9er9ie@ of an In9entory System
i&'re 2(1
S%STE! DESCRI$TIO# ORGA#I6ATIO#(
AL LEEL
A++o'nts
re+ei9a?,e
Tra+0s money o@e8 the firm Operationa,
B'8&etin& $repares short(term ?'8&ets !ana&ement
$rofit p,annin& $,ans ,on&(term profits Strate&i+
Table 2-4
8/9/2019 Chapter 2 Mfi
30/31
2."< 2006 by Prentice Hall
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
S%STE!S RO! A #CTIO#AL $ERS$ECTIE
H'man Reso'r+e Systems
!a;or f'n+tions of systems/
$ersonne, re+or8s ?enefits +ompensation ,a?or$ersonne, re+or8s ?enefits +ompensation ,a?orre,ations trainin&re,ations trainin&
!a;or app,i+ation systems/
$ayro,, emp,oyee re+or8s ?enefit systems$ayro,, emp,oyee re+or8s ?enefit systems+areer path systems personne, trainin& systems+areer path systems personne, trainin& systems
8/9/2019 Chapter 2 Mfi
31/31
!ana&ement Information Systems!ana&ement Information SystemsChapter 2 Information Systems in the EnterpriseChapter 2 Information Systems in the Enterprise
S%STE!S RO! A #CTIO#AL $ERS$ECTIE
H'man Reso'r+e Systems =Contin'e8>
S%STE! DESCRI$TIO# ORGA#I6ATIO#AL
LEEL
Trainin& an88e9e,opment
Tra+0s emp,oyee trainin& s0i,,san8 performan+e appraisa,s
Operationa,
Compensation
ana,ysis
!onitors the ran&e an8 8istri?'tion
of emp,oyee @a&es sa,aries an8
?enefits
!ana&ement
H'man reso'r+es
p,annin&
$,ans the ,on&(term ,a?or for+e
nee8s of the or&ani:ation
Strate&i+
Table 2-5
Top Related