CHAPTER 1: What is a Crucial Conversation? And who cares?
CHAPTER 2: Mastering Crucial Conversations: The Power of Dialogue
CHAPTER 3 : Start with Heart – How to Stay Focused on What you Really Want.
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END CHAPTER 3
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This information is from the good people of iCaucus with some additions by the Utah States’ Rights Coalition The Crucial Conversation Utah States’ Rights.