Turbulent Times
£
Funding
• Government interest in IT• Cost• Shared services
Funding
• Government interest in IT• Cost• Shared services
……to take further steps to make immediate savings including ….reductions in discretionary spend such as IT projects
IT projects in public sector
• Not a good track record
• £500m wasted on overrun government IT projects
• Contactpoint – £224m• DWP – £2.4bn
What about web sites?
£105m
• this Government is completely committed to getting the government web back under control.
• the days of “vanity” sites are over. • it is not good enough to have websites which do
not deliver the high quality services which people expect and deserve.
• we will take tough action to get rid of those which are not up to the job
• Martha Lane Fox, our new Digital Champion ….. will look at sharing resources and facilities and using low-cost open source products to reduce running costs
Shared services• Being pushed by government/HEFCE• Massive savings in parts of public sector esp
NHS• Back office systems– Finance, HR, Payroll, Student?
• Good examples – JANET, UCAS, HESA• Need commonality of function
Shared services• Being pushed by government/HEFCE• Massive savings in parts of public sector esp
NHS• Back office systems– Finance, HR, Payroll, Student?
• Good examples – JANET, UCAS, HESA• Need commonality of function
We don’t support that…
Now…..
• Don’t own the hardware• Don’t own the software• Don’t control access• Multiple browsers, operating
systems, devices• Stuff goes anywhere
User expectations
• Increasing demand for services• User expectations increasing – Student experience (fees)– Rapid change in technologies– Increasing consumerisation
User expectations
• Increasing demand for services• User expectations increasing – Student experience (fees)– Rapid change in technologies– Increasing consumerisation – Easy access to services (iDisc/Dropbox)– Good user interfaces (Tesco vs in-house
purchasing)
Current Students
• NetGen/Digital Natives• Grown up with the internet• What’s digital?• 98% mobile ownership (50% smartphones)• 95% laptop ownership
• Different mindset• Multitasking• Always connected
• Where do I get the Internet?
Clunky
• ungraceful • unsophisticated• awkward• not stylish or attractive• clumsy• ponderous • inefficient
Current Students
• NetGen/Digital Natives• Grown up with the internet• What’s digital?• 98% mobile ownership (30% smartphones)• 95% laptop ownership
• Different mindset• Multitasking• Always connected
• Where do I get the Internet?
Current Students
• NetGen/Digital Natives• Grown up with the internet• What’s digital?• 98% mobile ownership (30% smartphones)• 95% laptop ownership
• Different mindset• Multitasking• Always connected
• Where do I get the Internet?
But not staff
• Picture – overlapping?
24*7
24*7
24*7
• Expectations• Staffing issues• Resilience• SLAs• Cost• Energy/Carbon reduction• Maintenance windows
Mobility
Mobility
Data - Security
• Information security–Confidentiality–Availability– Integrity
• Risk• Education
Carbon Footprint
Reduce Carbon Footprint
34% by 2020 on 1990 baseline
Reduce Carbon Footprint
34% by 2020 on 1990 baseline
48% on 2005 baseline
Reducing carbon footprint
• Green IT• Printing• Data centres• Video conferencing• Reduce Power• Virtualisation
Server virtualisation
Server virtualisation
• Then– 130 servers– 5 year energy costs of £567,047
• Now– 4 servers– 5 year energy costs of £130,478
So?
• Flexible/Agile
• Simpler/Less complex
• Different service models
• Hard decisions
Flexible/Agile
Shared Services – in house
• Shared services – across the institution
• IT as a shared service– Support– Data centres– Procurement– Security
Process Change• Common working patterns– Design to one good business
process– Less autonomy
• Dedicated team• BPR/BPI/LEAN• Think from customers’
perspective• Be more open to change
But remember……
• Processes not technology• Resource needed from departments• Some responsibility for development has to be
with individual
Different service delivery models
• Self service• Managed services• Out sourcing• Out hosting• Cloud
We don’t support that…
Can we say that anymore
• Encourage self support• Wikis• Blogs• Always allow someone
to ask a question• Use the technology
Different service delivery models
• Self service• Managed services• Out sourcing• Out hosting• Cloud
Hard choices
• Services may not be as good but effort can be focused to support Learning and Research
Hard choices
Innovation
Innovation
Getting the balance right…
Thank you
http://cicsdir.blogspot.com/
http://twitter.com/cloggingchris
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