CCT355H5 Final Presentation
R Nicholls Distribution
Nicholas WiradharmaJamie Robinson
Who is R Nicholls?
• Medium- Sized Uniform Distributor • Primary Customers: Bids on Government
Uniform Contracts • Market: – Police Officers – Firefighters – Paramedics– Security– Other
Who is R Nicholls?
• Buy and Manufacture Large Quantities of Uniforms
• Customize uniforms based on role • Pricing Strategy: – Economies of Scale
Business Process
• Orders for come from various mediums – Fax– Email– Phone
• Requests made byusers
• Aggregated bysuperiors
Business Process
• Orders are entered into ERP systems manually• Product is committed out of inventory• Sent to Production Department – Sew Department Patches (GOV)– Names – Positions
Business Process
• Product Assembly• Shipped in Bulk – Invoice are
Generated
Potential Error
• Order placement Error (Customer)• “Broken Telephone Effect”• Order input to ERP system (QuickBooks)
Cost of Error
• R Nicholls must replace products from order error out of own inventory at own expense
• Government
Need for Change?
• Lack of efficiency for both customers and production team
• Large Margin for error
Vision For Change
• Goal: Error Free Sales Process• Orders are placed accurately from start to
finish
Steps for Change
• Initial Request is done correctly – Sending out Re-Usable Sizing Set for customers to
ensure correct size selection – Proper Size Selection
Steps for Change
• Standardizing Communication Medium – Between Consumer and R Nicholls
• Creating an efficient medium for communicating order request
What makes it Efficient?
• Reducing Number of Stake Holders• Shifting responsibility of error • Effective time management – Reducing delay of customer order
Change Proposition
• Unique Web Based Communication System – Improve end to end communication with
consumer and dealer – More accurate order placements • Steps are automated
How are we going to do this?
• System will consist of back end and front end • Back End– Allow creation of Customer portals when contract
is generated – Menu of items are inputted and URL is assigned – Customers will be imported into system based on
contracts – Logins will be issued for security
How are we going to do this?
• Front End– Simplified for Customers to reduce errors– Already have necessary information for customers• Name, Address, Billing, Products, Quantities• Just need Size
– 3 step process: • Customers login • Select sizes for product • Confirm Order
Final Step
• Orders are formatted using a middleware script to meet Quickbooks order format
• Orders are automatically inputted – Reduces manual order input error
Summary
• Potential to be more efficient and effective in their business process
• Needs to simplify ordering process for customers along with error support
• Shifts accuracy responsibility– User who would complain is responsible for
inputting order
Summary
• Must create a simple end-to-end businesses process between consumers and R Nicholls
• Overall will improve efficiency in order placement and error management
• Clear paper trail for managing disputes • Reduce costs and protect them from “kick-
back” from the government
Thank You
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