Case Study: WebRTC based Prospect Interaction Tool

WebRTC based Prospect Interaction Tool

Develop a WebRTC Prospect Interaction tool capable for integrated voice, video, chat and screen sharing

BUSINESSREQUIREMENTS

Primary focus on Product Development teams, Sales teams, consultants, HR organizations, Recruiters, Real Estate Agents and Remote Workers

Aims at reducing travel costs and engage more thus improving the conversion from prospect to customer

Complete end to end ownership on development, integration of the Ten Hands platform API on the Agent side, integration with CRM

Wireframes, UX, Frontend development with dynamic UI and animation.

Platform plugin integrations, Application integration, Multi-browser – multi-version testing

WebRTC, HTML5, Angular JS, JQuery, AJAX, OOPS and REST services

WireShark, Google developer tool

Chrome (All Versions) And Firefox (All Versions)

The platform added further enhancements like ACD, Agent Customizations, and Social Media integration in version 2.

Reduced travel cost and increased customer engagement

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For more information visit www.happiestminds.com. Write to us at business@happiestminds.com

About Us

© Happiest Minds Proprietary

Happiest Minds enables Digital Transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency and actionable insights through an integrated set of disruptive technologies: big data analytics, internet of things, mobility, cloud, security, unified communications, etc. Happiest Minds offers domain centric solutions applying skills, IPs and functional expertise in IT Services, Product Engineering, Infrastructure Management and Security. These services have applicability across industry sectors such as retail, consumer packaged goods, e-commerce, banking, insurance, hi-tech, engineering R&D, manufacturing, automotive and travel/transportation/hospitality.Headquartered in Bangalore, India, Happiest Minds has operations in the US, UK, Singapore, Australia and has secured $ 52.5 million Series-A funding. Its investors are JPMorgan Private Equity Group, Intel Capital and Ashok Soota.

Customer could launch the first version of the product in very short time.

Solution Overview

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