CA Workload Automation ESP: Tips and Tricks for Getting the Most Out of Your Investment
Kim Gilmore
Mainframe
Telus
Lead Technical Consultant
MFX41S
John Rooney
CA Technologies
Sr. Principal Consultant
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The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type
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For Informational Purposes Only
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Abstract
In this session you will learn not only about the new features and capabilities of CA Workload Automation ESP Edition but also about ways to reduce manual intervention, and streamline your batch and online systems for increased efficiencies. Kim Gilmore, Lead Technical Consultant at Telus joins John Rooney, CA Technologies to talk about ways to optimize and improve job flows.
Kim GilmoreTelus
Lead Technical Consultant
John Rooney
CA Technologies
Sr. Principal Consultant
4 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Agenda
PREPARING FOR A JOURNEY
OUR APPROACH
WHAT’S NEXT?
Q&A
1
2
3
4
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Where We Started
Significant manual intervention
Delays in responding to events
Inconsistent responses to events
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Where We Want to Go
Minimize manual intervention
Elevate level of work performed by operations staff
Reduce downtime, errors, and rework
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Equipping for the Journey
Acknowledge this trip is CULTURE CHANGE not a technology project
Prepare for change– Education
– Open discussions
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People
Equipping for the Journey
Line Managers• Supporting their team
through the change• Highlighting
opportunities
Solid process:• Solicit candidates• Establish criteria• Evaluate opportunities• Make the first step
Operations and Applications• Create buy-in for success• Education begins here• Identify Pain points
Technology:• Available tools • Expertise on systems/apps
CA Workload AutomationESP Edition
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Automated Trouble Ticket Creation
Overwhelming volume of tickets, time consuming, inaccurate
Remove manual work, improve timeliness on tickets, improve accuracy
Automate ticket creation to our distributed ticketing system using WA-ESP and its Unix agent
Removal of hours of manual work. Accurate, standard, timely tickets
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Automated Backups
Missed and late backups
Create a process to prevent any missed backups
Automate all manual tasks from start to finish, stopping application batch, STCs, starting backups, and restarting STCs, and batch at completion
Elimination of missed backups
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Data Transfer Handoffs
Unable to track data transfer failures in batch jobs, delaying batch
Alert on failed sends
Using system automation as the middle man, ESP Tasks control the process
Immediate notification on failures, reducing batch delays
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Pro-active Alerting
Batch schedule delays due to system problems, schedule errors, etc.
Alert before operations or customer is aware
Capture errors, notify through ticket creation or emails– Schedule errors
– Stuck in Submit
– Unmatched ESP Externals
Reduced outages and delays
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Dynamic Scheduling
Manual scheduling processing eating up time
Eliminate as many repeatable manual processes as possible
Some of the things we did:– Symbolic substitution based on
schedule build day
– Dynamic schedule build based on PDS members
Based on file arrival/creation
Rescheduling based on previous run
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Next Steps
The destination is never reached, new opportunities are continually identified (ops, management, application teams, …)
We continue on our journey …
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It Continues …
Continuous Improvement• Evolving technology• New customers• Repeatable manual processes• Changing applications
Reporting• Metrics that matter• Timely results• Accuracy
CA Workload AutomationESP Edition
Education• In-house training• Documentation• Standard Processes
People• Educated users demand more• Operations staff want challenging work• Management wants efficiency improvements
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For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15
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