Building Team Resilience Maintaining high performance during stressful situa4ons
Our Aims for the workshop
Objec'ves: to explore the following ques'ons
• What is resilience and how does it apply to us? • How resilient are we? • How can we work together to become more resilient as a team?
Outcomes:
• Greater understanding of the team’s strengths and how these can be used to enhance performance. • An ac4on plan devised by the team to support its development in line with team goals and aspira4ons.
Team Charter for this workshop
We will be working together with: • Openness • Confiden4ality • Self awareness • Awareness of others (empathy) • Self management My role is to provide a safe place for you to explore some issues together. What would you like to add to this list that we should all be accountable for?
Ac<vity
Pass the Pulse!
Ac<vity
SiKng 4meline
Time & Exchange
I joined the team in… The biggest change that has taken place since then is… What I like most about my team is… The biggest challenge facing our team is…
What is resilience?
• “Resilience is being able to bounce back from setbacks and to keep going in the face of tough demands and difficult circumstances, including the enduring strength that builds from coping well with challenging or stressful events”. Cooper, Flint-‐Taylor & Pearn (2013)
Resilient teams are made up of resilient people. And resilient people have a dis4nct way of approaching the world.
They adapt to the challenges that life throws them.
They don't view stress as something to be avoided but as an opportunity to grow. And it's this mind-‐set -‐ and the ac4ons that go with it -‐ that helps them cope so well with stress.
5 Characteris<cs of Resilient Teams
• Strong Social Support Network
• Good Physical Well-‐being • Strong Sense of Purpose
• Effec4ve Self/Team Management
• Posi4ve Mind-‐set
Ac<vity
Scenario
Ac<on steps for improving team resilience Task Part 1 1. Iden4fy the factors leading up to the parent storming out of recep4on. 2. How could this situa4on have been handled differently? • By the individual recep4onist • By the front office team • By the organisa4on
Ac<on steps for improving team resilience Task Part 2
• Each group come up with your own scenario – a common one based on real occurrences that adds to stress/ or are challenging • Iden4fy the factors • What could be done differently? • What alterna4ve strategy could be employed? You will be asked to present your response as a team in 20 minutes.
A Team is…
“A group of people who work together towards a common goal, in a coordinated manner and providing a superior result to that produced by a group of individuals working independently under the same banner.” (Bandura, 1999)
Ac<vity
What makes you a team? What would you like to change?
What makes you a team?
• In no more than 50 words express your : • Mission or • Purpose or • Aim or • Goal
Ac<vity
Scaling
Please be back by… Break
Feedback from ques<onnaire-‐ Summary
• This slide will contact client specific data using HSE stress indicator tool.
Red and Amber-‐Ques<on Level
• This slide will contain client specific data using HSE stress indicator tool
Ac<vity
What do you want to change?
How will you know when you have got there?
Ac<vity
Ac4on Planning How will you get there?
Ac<vity
Team Affirma4on
Team Affirma<on
Rules: Start with ‘I’ or ‘We’ Describes a desirable future behaviour in the present tense Contains an emo4on word that works for you (collec4vely) Example: In this office we always show our genuine apprecia4on of each other by a smile or a kind word.
Team Affirma<on
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