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Welcome to
Building a Successful Intranet Business Casewith:
Steven OsborneIntranet Strategist@Steven_Osborne
Sara BurgessIntranet Evangelist@SaraLFBurgess
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How to ask questions...Business Case
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How to ask questions...Business Case
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Welcome to
Building a Successful Intranet Business Case
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Which one are you?
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Increased Business Efficiency
Improved Staff Morale
Increased Revenue
Reduced Direct Costs
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Increased Business Efficiency
One stop shop for information
Document ManagementEnsure key documents and communications are channelled through the intranet.
Reduce duplication of effort
Social IntranetShare knowledge and collaborate; sales team sharing knowledge on competitors to help win pitches.
Quicker access to right information
Intelligence StoreWhat do people look for, and how? Can you ensure that the right content finds them?
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Identify Pain Points
Challenges with current intranet
Challenges faced by users
Challenges faced by business
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What to do
Online Surveys
Focus Groups
Stakeholder Interviews
Workplace Observation
Usability Testing
Usage Statistics
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Identify other challenges
No-one uses it
Ineffective Search
Difficult to upload content
Irrelevant Content
Lack of collaborative tools
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Key People
HR
Communications
IT
Marketing
Knowledge/Information Management
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Opportunity Statements“We have the opportunity to improve our customer service performance by …”
“A new intranet will give us the opportunity to break down silos and improve cross function communication.”
“This is an opportunity to introduce a more streamlined process to save time and duplication of effort. “
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ROI
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The Maths bit …
Return on Investment % =Gains from Investment – Cost of Investment
Cost of Investment
66% =£50,000
-£30,000
£30,000
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Classic Intranet ROI
“Increase Productivity”
Information Retrieval Process Improvement
Reducing Duplication of EffortIT Savings
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Identify problems and solve them
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Question Time
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