BMC OnDemand Overview
November 2010
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SaaS Continues Mainstream Adoption
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Customer Views on SaaS
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Ease Budget ConstraintsCapEx vs. OpEx
Flexible payment options Lower TCO
Ease Resource ConstraintsAdministration resourcesSystems management
Fast Time to ValueFaster implementations, with less complexity
Predictable Upgrade PathsSeamless upgrades, including customizations
Easy migration paths, supporting growth in maturity
Flexible Delivery OptionsEasy transition between SaaS and On-PremiseSupport integrations with On-Premise solutions
On Demand ITSM Business Based Requirements
Reduced RiskCustomers not locked into one delivery model
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Business Service Management in the Cloud
BSM OnDemand• Remedy• Analytics• Discovery
Operational support for hybrid BSM deployments on-premise and on-demand• Robust integrations
Native linkage with applications managing the physical infrastructure
• Service orientation Decision support for operations based on
impact to business services
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Two ITSM OnDemand Offerings
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BMC SaaS Architecture
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BMC Remedy OnDemand
Market share leader in Service Support• Best practices & methodologies
Vision and technology leadership• According to Gartner and Forrester
Broadest range of deployment options• With investment protection
Core component of BSM solution• Process maturity and integrations
enabled
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BMC Remedy Solution Optimized for SaaS
24 x 7 availability and support
Subscription pricing
Access to all Service Support apps and reports
Free maintenance and upgrades
Service Level Agreement
Reporting for web capabilities
Additional prepackaged services
Investment protection for customers
OOTB email, event and discovery integrations
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BMC Remedy OnDemandPreconfigured suite speeds best practice adoption and maturity
Full ITSM suite ready to useo Start anywhere
[e.g. asset or service desk]o Use more functions
over time
Pre-configured withbest practice data o Standardizes approach
Categorization Support groups
o Enriches starting point Common business services Requestable item definitions Templates
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BMC Remedy OnDemandService Comes Pre-loaded with Best Practice Content
Over 20 Business Services
Over 110Request-able Offerings
Over 80 Process Templates
Pre-packaged content speeds time to implementation and helps align to business services
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Embedded ITIL through SMPMITIL Aligned ITSM Processes
Pre-configured, standardized service reflects BMC’s- Years of experience in IT service management.- Scaling and performance for large, global enterprises- Built-in ITIL best practices- Proven data model for Atrium CMDB
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BSM Solutions Work Across Hybrid DeploymentsBMC Remedy OnDemand increases operational flexibility
BSM workflows span on-premise and off-premise solutions
Hybrid Deployments
Native linkage with applicationsmanaging physical infrastructure
Robust Integrations
Decision support providesimpact to business services
Service Orientation
On Premise
Managed Service or
Outsourced
Remedy OnDemand completes the range of deployment options
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BMC SaaS Advantage
Flexible Dynamic LicensingInvestment protection
OnDemand Activation ServiceFoundation and ITSM discipline models
Preconfigured Service CatalogProvides services out of the box
Customer-approved Production PromotionVendor-provided development/QA/production environments
Unified BSM ArchitectureShared Service Models across IT discipline,
switch between SaaS and on-premise
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2009 / 2010 Animated
2010 Gartner Service Desk MQ- Two disappear
EMC iET Solutions
- Two new companies Vmware Hornbill
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BMC OnDemand – How to Get Started
Service Initiation
Service Onboarding
Service Optimization
Service Optimization
Service Initiation
Onboarding Steps
Step 1: Provisioning Step 2: Activation Step 3: OptimizationStep 2: Activation
Feature and Integration Configuration; Testing
Step 3: Optimization
End User Enablement and Production Migration
Step 1: Provisioning
Preparation; Project Team Enablement; Onboard
Design
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BMC + salesforce.com Shifts the Burden
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BMC ServiceDesk on Force.comEasy to use service desk improves response time, productivity
Built on Force.com platform• World class availability, scalability,
and performance• Robust common services• Proactive collaboration through
Chatter
Simple UI, Navigation, and Personalization• Display key items on dashboard• Create Quick Views for
personalized queries
End User Self Service• Broadcasts• Global Search• Personalize
Incident Managemento Save time with templateso Inform with broadcasts
Inventory Managemento Gain visibility into assetso Map relationships
Includes Alignability Process Modelo Minimize trainingo Start out of the box
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BMC ServiceDesk on Force.comUp and running in days
Incident Managemento Save time with templateso Inform with broadcasts
Inventory Managemento Gain visibility into assetso Map relationships
Includes Alignability Process Modelo Minimize trainingo Start out of the box
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