© Copyright 2013 Birdstep Technology ASA. All rights reserved.
Case studyField Service OptimisationThames Water WAMI
Simon Addis Technical Specialist, Birdstep Technology
Agenda
© Copyright 2011 Birdstep Technology ASA. All rights reserved. 2
User Experiences4
Implemented Solution for Efficiency Optimisation3
Challenges and Solution Requirements2
Introducing Thames Water and Birdstep1
Future Opportunities5
Summary6
© Copyright 2013 Birdstep Technology ASA. All rights reserved.
A leading provider of Smart Mobile Data and
Secure Mobility for operators, enterprises and
governmental organisations.
> Listed on Oslo Stock Exchange
> Offices in Norway, Sweden, Finland, UK and
the United States
> ~70 employees
Birdstep Technology ASA
© Copyright 2013 Birdstep Technology ASA. All rights reserved.
> U.K.’s largest water and wastewater services
company serving 14 million customers
> Responsible for public water supply and waste
water treatment
> 4,500 employees, HQ in Reading, UK.
> Every day, supplies 2,600 million litres of tap
water to 8.7 million customers across London
and the Thames Valley
> Every year, carries out 400,000 quality tests to
drinking water
> Removes and treats 2,800 million litres of
sewage
Thames Water – A Profile
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> 2000 field workers and contractors
> Responding to water leaks
> Maintaining network of water pipes
Thames Water Field Force
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> Deliver value to its 14 million customers
during the next five-year Asset
Management Planning period and
comply with OFWAT regulation
> Use technology to deliver significant
improvements in the efficiency of
mobile work management process to
meet regulatory and operational targets
Business Efficiency Optimisation
Challenges and Solution requirementsIn Field Service Optimisation
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Regulatory Challenges
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> How to provide secure, reliable wireless
connectivity for 2,000 field engineers?
> How to make connectivity simple for the user?
> How to avoid problems related to poor network
reliability?
> How to maximize wireless coverage?
> How to control costs of network connectivity?
> How to comply with regulation and ensure that
internal policy is enforced
> How to monitor the performance of wireless
networks?
> How to deal with support calls from field
engineers
Connectivity Challenges
Implemented solution for Efficiency optimisation
© Copyright 2013 Birdstep Technology ASA. All rights reserved.
> Thames Water’s efficiency optimisation solution consists of:
> SAP Workforce and Asset Management Information programme (WAMI)
> Click Software’s Service Optimization suite including Click Mobile
> Upgrading existing mobile systems to unified workforce management solution
underpinned by secure, seamless connectivity and remote management tools
(Birdstep’s SafeMove)
> Solution implemented in 2011 for 2000 field workers and contractors
> Multiple vendors
Efficiency Optimisation solution
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> 2000 field workers and contractors issued with
> CF-19 Toughbooks for below ground and new connections
> CF-U1 Ultra Mobile PCs for above ground and water quality
sampling
> Ethernet, Wi-Fi and 3G connectivity
> Windows 7
> Click Software Service Optimisation package
> Click Mobile
> Automated job allocation and scheduling
> Sybase Afaria
> Device Management
> Birdstep SafeMove Mobile VPN
> Secure, seamless connectivity
Thames Water Field Force
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> SafeMove Mobile VPN provides Secure and
Seamless Connectivity for Mobile Workers
to the organisation’s information systems
independently of time and place
> Ensures an unparalleled user experience by
Zero-click Connectivity
> The key elements of SafeMove solution are
solid security, seamless connection among
networks and comprehensive centralized
management
> Based on open international standards such as
IPsec, IKE and Mobile IP
> Always-on
Birdstep’s SafeMove
Thames Water - User Experiencesof Secure, Seamless Connectivity
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User experiences
Very easy to use system with
continuous zero-click
connectivity with no user
involvement
Seamless roaming between
private Ethernet, WLAN and
3G/GPRS connections
Uninterrupted use of
applications and services even
with temporary loss of
3G/GPRS/WLAN signal
Ability to monitor user’s
connectivity status remotely
Greater understanding of
(current and future possible)
wireless service provider
performance using the built in
Connectivity monitoring and
reporting tool
Zero-Click Connectivity Seamless Roaming Session Persistence
Management Reporting
Improved WLAN connection
reliability at specific sites by
seamlessly switching between
private WLAN and 3G/GPRS
WLAN connection
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SafeMove Connectivity Tracking Reports
> 60% WLAN> 3G/GPRS Only
> Connectivity greatly improved by complementing 3G/GPRS connection with on-site wireless LANs
© Copyright 2013 Birdstep Technology ASA. All rights reserved.
> Access to management
console for support staff:
> Users
> Groups
> Devices
> Connectivity State
> Software
> Configuration
Managing Users, devices and connectivity
Future Opportunities
© Copyright 2011 Birdstep Technology ASA. All rights reserved.
Future Opportunities
> Improve network coverage (and
therefore productivity) by using public
networks such as commercial Wi-Fi ISP
services (e.g. BT Openzone) and/or
additional mobile operator (e.g.
Vodafone and O2)
> Save money on expensive private APN
connections by using cheaper public
mobile services securely
> Introduction of iOS, Android clients as
well as non TW owned devices for
contractors (SSL).
> Reduced data costs and improved
performance with data
compression
> Automatic use of additional public
Wi-Fi services with zero-click W-Fi
login (WISPr)
> Mobile Router: Multi channel
vehicle router providing Wi-Fi and
LAN connectivity to all devices in
range
© Copyright 2013 Birdstep Technology ASA. All rights reserved.
Summary
> Increased workforce productivity
Simple to use, optimized connectivity for 2000 strong mobile workforce
Seamless use of Wi-Fi
> Compliance with regulation
“Always-on” Mobile VPN for continuous, policy enforced, FIPS 140-2 security
> Reduced costs
> Improved Customer service
Q&A and Thank [email protected]
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