Bingo and Keno ProtectionBingo and Keno Protection
Presented By:Presented By:
Darrin L. NorcuttDarrin L. NorcuttSurveillance Training ManagerSurveillance Training Manager
A.C.E.P. LLC.A.C.E.P. LLC.
History of BingoHistory of Bingo
Lo Gioco del Lotto d’Italia – 1530The French Lotto – 1700’sGermany – 1800’sBeano! – 1920’s
Bingo TodayBingo Today
Today Bingo is a multi-million dollar industry.– Casinos – Churches– Schools– Fund Raising
Bingo ~ GeneralBingo ~ General Bingo is a 24-hour operation consisting of three
shifts and four sessions per shift. (Except for Native American Casinos who normally only have a few sessions a day.)
The Bingo Cage and the Bingo Podium areas are restricted to bingo personnel only.
A winner is the first person to complete coverage of the designated game (single line, coverall, etc.).
Should there be multiple winners on a game; the prize money will be divided among them based on the price of the bingo cards.
Bingo ~ GeneralBingo ~ General
Games often have multiple Bingos.– for example, the players may first play for a
single line, then after that is called continue playing for a full card, then for a consolation full card.
Bingo ~ GeneralBingo ~ General
Players often play multiple cards for each game
To mark cards faster the players usually use special markers called daubers.
After calling the number the caller then displays the next number on a television monitor; bingo cannot be called until that number is called aloud, however.
Bingo ~ GeneralBingo ~ General
Commercial bingo exists only in Nevada casinos and Native American bingo halls. Many will have bingo sessions, and some will link bingo games together to form progressive jackpots that pay big money to winners.
The Business of BingoThe Business of Bingo
Commercial Bingo– Nevada Casinos
Cater to locals They will usually offer several sessions daily, with relatively
modest stakes except for coverall jackpots.
– Native American Casinos Native American games are typically offered for only one or
two sessions a day, and are often played for higher stakes than charity games in order to draw players from distant places.
Some also offer a special progressive jackpot game that may tie together players from multiple bingo halls.
Surveillance Standards for Bingo Surveillance Standards for Bingo and Kenoand KenoSTANDARD 4
REQUIRED SURVEILLANCE COVERAGE: KENO AND BINGO
1. The surveillance system of category “A,” “B,” and “C” licensees must possess the capability to monitor the keno and bingo ball drawing device or random number generator, which must be recorded during the course of the draw by a dedicated camera or automatically activated camera, with sufficient clarity to identify the balls drawn or numbers selected.
2. The surveillance system of category “A,” “B,” and “C” licensees must possess the capability to monitor and record general activities in each keno game area, with sufficient clarity to identify the employees performing the different functions.
3. The surveillance system in the bingo area of all licensees must possess the capability to monitor and record the game board and the activities of the employees responsible for drawing, calling and entering the balls drawn or numbers selected.
Equipment ControlsEquipment Controls
Bingo balls should be changed out once a day. Supervision should notify Surveillance.
Balls should be inspected at the time they are changed out.
When a ball needs to be replaced a notification to Surveillance should be made.
Bingo equipment (blower machine and display boards) should be checked for accuracy and maintained on a periodic basis.
Equipment ControlsEquipment Controls
Bingo cards are controlled by three numbers– Serial number: defines an entire set (price
level) which usually consists of five packs of 100 sheets each or rainbows (multi-colored bingo packet) consisting of 15 packs of 50 sheets each and is printed on the top of the sheet.
Equipment ControlsEquipment Controls
– Inventory Control Number: defines the individual sheet number printed on the side of the sheet and is used to calculate sales by means of a physical inventory method.
– Card Numbers: identifies the individual card and is used to determine a winner when entered into the computer. Bingo cards are consecutively numbered.
Equipment ControlsEquipment Controls
Bingo paper, once received, should be stored in a secured area. As needed, cards should be delivered to the bingo cage and stored in cabinets.
Equipment ControlsEquipment Controls
Control Access– Each user has his/her own individual
password.– Passwords should be changed quarterly with
changes documented by the computer system.– Backup and recovery procedures needed.
Equipment ControlsEquipment Controls
Cashier is accountable for their own drawer.
Drawer should be secured when not in use.
Bingo ScamsBingo Scams
Selling Stations– The seller may shortchange the customer by
charging more than the customer received.– The customer is the control for this scam.
Bingo ScamsBingo Scams
Excessive variances– Bingo transactions happen very quickly that
this is usually more of a mistake than fraud.
Bingo ScamsBingo Scams
Voids– Paper is voided even though the packs are on
the floor. When voided, the entire pack should be available not just the first page.
Bingo ScamsBingo Scams
Winner Scams– Occurs during the payoffs of winners. With
the exception of the fraudulent act on the mic by the caller, these are all collusive activities.
Bingo ScamsBingo Scams
FAKE WINNER– This where a card is paid as a winner,
although it was never verified. Other customers will be aware of this and will be concerned as that will decrease the share of the split.
Bingo ScamsBingo Scams
Paying winner for higher packet.– The incentive is for the player to give a bigger toke.
– This scam will need the collusion of the Agent, Cashier, Caller and weak auditor in accounting.
– The printer at the call stand documents the winning card number and level.
– EXCEPTION: The paper rainbows will not specify the level, consequently these are more vulnerable to fraud than normal.
Bingo ScamsBingo Scams
Procedures Against:– An audit of the winning numbers on the
calling stand printer versus the cashier paperwork would isolate these fraudulent acts.
Bingo ScamsBingo Scams
Stealing Packs– Packs normally range from $4-$18 and are
designated by color. – 500 sheets in a pack– Will usually steal from lower denomination.
Bingo ScamsBingo Scams
Ball Manipulation– The agent can manipulate the balls on the
calling stand, causing someone to win where they should not have.
Not easily done with the blower style system.
Bingo ScamsBingo Scams
Toke Theft– Same scam as we see in slots where an agent
receives a toke but does not drop it in the toke box.
– Theft from co-workers.
KENO ~ GeneralKENO ~ General
Keno is a lottery-like or bingo-like gambling game played at modern casinos though not licensed in many states.
House Edge: 24 -28%
Keno ~ HistoryKeno ~ History
Keno originated in ancient China in the Han Dynasty between 205 and 187 B.C. Chinese immigrants brought the game to America in the 19th century.
Surveillance RequirementsSurveillance Requirements
Must have the capability to monitor the keno balls and the ball drawing device.– Should be recorded during the course of the draw.*
PTZ’s– To covertly observe the activities within the keno
area. Fixed Cameras
– Over every money drawer where customers or Keno runners place the wagers as well as collect the winnings.
Watch Out For:Watch Out For:
Ensure that the previous game’s balls have been dropped. Control: Accounting should pull tape (or digital
equivalent) to do a 20 game random check. Damaged or cracked balls should be immediately
replaced. – Damaged balls will not be sucked up.– Cracked balls will come up more often than regular balls
because the air is sucked in and the ball will rise into the blower. – Keno agents and regular players know this and will pick
numbers accordingly.– Possibility of collusion.
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