Best of BreedUnified Communications
Virtual Platform Solutions
forGCAAU
Steve Boston
Convergence Engineer
Agenda
• Business User Communications• Unified Communications• Midsize Business Template
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Unified Communications Leads to Improved Business Outcomes
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Productivity
Speed & Execution
Effectiveness & Efficiency
Content and Context
Customers
Simplification
Availability
Responsiveness
Collaboration
Work Flow
Decision Making
Social Network
Cost
Collaborative & Mobile Expenses
Customer control & retention
Opportunity costs
Unified Communications
What are your current challenges?
• Reduce the IT Budget
• Remain competitive
• Prepare for the future
• Mergers and acquisitions, downsizing
Business and Operations Continuity
• Business Continuity Planning – Should be integral part of Continuity Planning
– Uninterrupted operations in crisis or planned event
– Capabilities are in place before you need them– Employees have full access to their office communications and information at
alternate location– Includes all employees
• essential personnel ,• remote Small Office Home Office
(SOHO) teleworkers• On the go mobility workers
F L O O DSevere Weather
TornadoEarthquake
F I R EF I R E
Business continuity planning is driving Unified Communications as a “contingency” solution
Unified CommunicationsEnables the Effective “Anywhere” Worker
Access to Office Communications Capabilities
Employees have access to all features and functionality as their co-workers and more
Client or Browser-based Access Employees have an option to connect using client-based software or a browser from their home computer
One Number AccessEmployees’ in-bound calls will ring simultaneously on their office phone and up to four wireline and mobile phones
Presence/Instant Messaging/E-mailEmployees know who is available at any given time and how to reach them
Broadband or Dial-up SupportEmployees can connect over broadband or dial-up while using home line or cellular for voice
VPN Remote Telephone Employees can have an Avaya IP telephone in their home
MobilityEmployees can access their office communications through most mobile devices
Intelligent access in various settings
TeleworkerCampus Roamer Road WarriorDesk Worker
Home/RemoteOffice
DesktopVoice, Video, IM, Presence
Web CollaborationMS Outlook, Lotus Notes
MS Communicator, Sametime
WiFiDual-mode
Mobile“One Number” Speech
Access
Conferencing
Speech
Adaptable
For different users, needs, industries Simple to use and deploy
Contextual
How and where you work Analytics and intelligent assistance Business process integration
Multimodal
Speech, mobile devices, PCs, phones Video, Web 2.0, collaboration, kiosks
Open
Multivendor integration, no lock-in Industry standards
Business User Communications
Avaya Multi-Vendor Best of Breed UC Solutions
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Unified Messaging
Audio, Video, Web
Conferencing
Mobility
Speech Access
IP Telephony, Presence
Instant Messaging, Presence
Email & PIM
WebConference
Unified Communications
AwardWinning
#1
AwardWinning
#1
#1
Avaya UC All Inclusive
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Avaya one-X® Communicator
Available Optional Video
Avaya one-X Portal®
Microsoft OCSIBM® Lotus® Sametime
VPNremote Avaya one-X® Mobile
Standard or Enterprise Edition
System ManagerSystem
Manager
Session ManagerSession Manager
ApplicationEnablementApplicationEnablement PresencePresenceCommunicatio
n ManagerCommunicatio
n Manager
Avaya Aura™
Extension to Cellular
Avaya one-X® SpeechIncluded with Modular MessagingAvaya one-X® SpeechIncluded with Modular Messaging
Enhanced Collaborative CommunicationsAvaya Telephony & Microsoft Office Communicator
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Quicker, more intelligent access to colleagues / greater efficiency
– Status info (presence)– Multiple modes of contact
(IM, voice, email)– Tag contacts
Avaya enabled telephony in OC
– Click to Call in OC, SmartTags– Escalate IM to call– Phone & OC stay in synch– Presence is shared– Call Control - Hold, Transfer, etc.
Optional Avaya feature tab with Avaya one-X® Communicator
Ubiquitous Telephony Presence*Microsoft Office Communicator
* Provided the user is logged into Microsoft Office Communicator
one-X Deskphone(SIP or H.323)
TDM/ Analog
Office
Cell Phone:Extension to Cellular /Avaya one-X Mobile
Mobile Teleworker/Remoteone-X Communicator one-X
Communicatorone-XPortal
one-XPortal
IP Softphone
AnyPhone
IP Softphone VPNRemote
OCS Presence in Avaya one-X
Avaya one-X® Communicator
Avaya one-X® Portal
OCS presence:AvailableBusyOff Line
OCS presence:AvailableBusyOff Line
Aggregated presence: Telephony + OCS today; more in future
Aggregated presence: Telephony + OCS today; more in future
Office Worker
Desk Phone
Cal
l C
ontr
ol
Cal
l C
ontr
ol
Voi
ce
MyDesk
Desk Phone
Cal
l C
ontr
ol
Cal
l C
ontr
ol
Voi
ce
VisitingDesk
WANWANorLAN
Enterprise
Mobility
User
Opt
ion
al
Opt
ion
al
Maintain enterprise identity/presence for all inbound/outbound callsOptimum voice quality & call control
Teleworker/Remote Worker
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VoI
P v
ia
PB
X
Cal
l C
ontr
ol
Voi
ce
Cal
l C
ontr
ol
Any PhonePCC
all
Con
trol
Cal
l C
ontr
ol
VoI
P v
ia
PB
X
VPN Phone
Virtual OfficeRemote Worker
Hotel / Internet OnlyTeleworker
Opt
ion
al
Maintain enterprise identity/presence for all inbound/outbound callsOptimum voice quality & call control
Mobility Solutions for Remote Workers • Enterprise communications in the palm of
your hand• Avaya one-X® Mobile
– Visual Voice Mail, Call Logs, Call Routing,
Dial through PBX
– Single-Number, Single-Identity,Single-Voice Mail, Single-Telephony Presence
– UC version supported on Windows Mobile 5 or 6, RIM, Palm, J2ME, iPhone
– Telephony version supported on Windows Mobile 5 or 6, Symbian
• Microsoft Office Communicator Mobile– Enterprise IM/Presence
– Supported on Windows Mobile 5 or 6, Nokia S40, Motorola Razr
Avaya one-X® MobileMicrosoft Office Communicator Mobile
Device Level Unificationsplit screen for illustration purposes only
• Easier to reach and connect with colleagues• One number access• Lower cell phone bills
• Easier to reach and connect with colleagues• One number access• Lower cell phone bills
Avaya one-X® Speech Personal Assistanteyes-free / hands-free / speaker independent
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“Follow Me!”…and have allyour calls flexibly forwarded to you wherever you are.
“Follow Me!”…and have allyour calls flexibly forwarded to you wherever you are.
“When am I free today?” …keep track of your time wherever you are!
“When am I free today?” …keep track of your time wherever you are!
“Schedule a reminder”…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!
“Schedule a reminder”…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!
“Read my messages”…voicemail and/or email.Filter by status or by sender. You can reply, forward, delete, …
“Read my messages”…voicemail and/or email.Filter by status or by sender. You can reply, forward, delete, …
“Send a message”…to a contact, to a voicemail mailbox or somebody within your corporate directory.
“Send a message”…to a contact, to a voicemail mailbox or somebody within your corporate directory.
“Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!
“Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!
personal assistantthat learns
sessionbased
concatenatedspeech
iterate betweenapplications
Simplified, Efficient Messaging Avaya Modular Messaging & Microsoft Exchange
• Email, voice mail, faxaccessible simultaneously
• Flexible access enhances productivity– via touch-tone based menu
– via Outlook
– via browser
– via speech
• Notification options supportfaster responses to customers& colleagues– MWI, Call Me, Find Me, Notify Me
(Automatic & Caller Requested)
– Message store options tomeet enterprise needs• Exchange
• Separate store for voice
Effective Group Collaboration:Avaya Meeting Exchange integrated to Outlook
Meeting Efficiency
Schedule Conferences in Outlook with access to key information & features
Click-to-Join
Unified Conferencing Microsoft Live Meeting
integrated with Meeting Exchange
– Live Meeting from Service Provider
– Live Meeting from OCS
Integrated audio controls in participant roster:
– Mute individuals– Mute All– Lock Conference– Hang up participants– Add new participants– Dial out to add new
participants Click to join Live Meeting from
Outlook invitation
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Making Communications Simpler and More Cost Effective for Enterprises of All
Sizes
Avaya Aura™ for Midsize Enterprises with System Platform technology
21© 2009 Avaya Inc. All rights reserved.
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Evolving Avaya Core Architecture
Avaya Aura™ includes: Avaya Aura™ includes:
Session ManagerSession Manager
ApplicationEnablementApplicationEnablement PresencePresence
SystemManagerSystem
Manager
Communication Manager
Communication Manager
System Platform technologySystem Platform technology
Bra
nch
Sta
ndar
d
Ent
erpr
ise
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Avaya Aura Solution™ for Midsize EnterprisesHow It Works…
Communication Manager / CM MessagingCommunication Manager / CM Messaging
SIP Enablement ServicesSIP Enablement Services
Application Enablement ServicesApplication Enablement Services
Media GatewaysMedia Gateways
+ Survivable Servers (for each app)+ Survivable Servers (for each app)
from…
Simple to add further applications on separate servers
UC all Inclusive
Contact Center Express
3rd Party Applications
3rd Party Applications
+ Embedded Survivable Servers
+ Embedded Survivable Servers
Meeting Exchange
ModularMessaging
Up to 2400 users, 250 locations
Up to 2400 users, 250 locations
High Availability
backup server
High Availability
backup server
Integratedinstall,
backup, upgrades
Integratedinstall,
backup, upgrades
Secure remote
monitoring
Secure remote
monitoring
to…
S8800
S8800
Midsize Enterprise Solution with Avaya Aura™ System Platform technology
Utilities Server (DHCP, HTTPS)Utilities Server (DHCP, HTTPS)
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Avaya Aura™ Midsize Business Template 5.2Network Diagram Overview
H.323
SIPSIP
Other Applications:One-X Portal, MM, etc.
JTAPI, Web services, …
PSTN
Web console
HTTPs
S8800• System Platform software• Midsize Business Template
Optional: S8800•High Availability standby server• Same apps as Main server
Private network connection
WAN
Network Switch
Optional: Gxxx/LSP: Not on System Platform
(250 gateways)
Optional : H.248 media gateway to
support Analog and TDM
T1/E1SIP
Analog phones, Modems, FAX
Analog
Gxxx/S83xx CM 5.2 LSP with gateway Gxxx/S83xx CM 5.2 LSP with gateway
Thank You!
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