© 2011 Tangoe, Inc.
Benefits of MDM Managed Services
Troy Fulton, Director, Product Marketing
Wednesday, September 25, 2013
Presented by:
© 2011 Tangoe, Inc.
Today’s Speaker
2
Troy Fulton
Director, Product Marketing
• 20+ years in high-tech and communications devices
• Senior product marketing and management positions with global
corporations including Motorola Mobility, Nokia, and Compaq
• MBA from The College of William and Mary; BA from Boston
College
© 2011 Tangoe, Inc.
Agenda
• Strategy is Not Behind You
• Mobility Challenges and Priorities
• Why Mobility is Complex
• MDM Myths vs. Facts
• MDM Managed Services Lifecycle
• Key Elements
• Benefits
• Who’s on First, What’s on Second
3
© 2011 Tangoe, Inc.
Strategy is Not in Your Rear View Mirror
• 1946 – 2009: “Need To Know”
• Control
• 2010: Consumerization Big Bang
• Employee empowerment
• Cloud computing
• BYOIT and BYO D(isaster)
• 2014: The Agile Enterprise
• Ownership Trust
• Identity and trustability
• Not the device, it’s the data
• Monitoring, consulting… and less controls
• What do employees need?
• Focus is on end-results
• IT is not the only buyer
• IT roles expanding…outside of IT
4
© 2011 Tangoe, Inc.
Mobility Challenges & Priorities
• Trends straining traditional security
models
• Social collaboration
• Mobility
• Virtualized anywhere access
• Cloud-sourced IT and apps
• Hackers as a community and country
• BYOD and lack of practices and
procedures
• 70%+ of mobile workforce via personal
“smart” devices by 2018
• Enterprise Security Priorities
• Mobile Device Management
• Data Loss Prevention
• Security information and event
management & strong user authentication
• MDM strategy and implementation
• Security as agility enabler
• End-to-end security
• Connect, control and track devices
• Real-time contextual awareness
• Trigger-based response policies
• Trustability models
• Reporting and data analytics
• Network access control
• Mobile DLP (data leakage prevention)
5
© 2011 Tangoe, Inc.
Why Mobility is Complex
6
• Traditional computing supports…
• Silo architecture
• Linear control
• Systems thinking supports…
• Responsive architecture
• Ecosystem cause and effect
• Collaboration in real-time
• Shared objectives
© 2011 Tangoe, Inc.
Myths vs. Facts
7
Facts Myths
MDM is a strategy
Endpoint security is
critical path
Each mobile OS offers the
same security
MDM = security
MDM services enable
mobile strategy
Data & content security
matter most
MDM functionality is
limited by OS providers
MDM offers policy and
enforcement
© 2011 Tangoe, Inc.
MDM Managed Services Components
8
Strategy
• Consultation
• Secure I&O integration
• From PoC to production environment
Availability
• SSAE16 Type II compliant datacenter
• Safe Harbor
Implementation
• Planning
• Configuration
• Testing
• Verification
MDM Managed Services
• Health check
• Monitor 24x7
• Management
• Rules engine
• Customize
• ABQ
• Connectivity
Hosted
Managed Services
• Availability
• Integration
• Upgrades
• Connectivity
• Responsive
Remote Management
• Implementation
• Configuration
• Connectivity
• Lifecycle maintenance
End-User Help Desk Services
• Multi-OS
• Multi-Tier
• MDM integration
• SLA
• Report metrics
On-Site Engineering
• Mobile engineer
• Employee badged
• Flexible deployment
© 2011 Tangoe, Inc.
Key Elements
9
Hardware
• Procurement integration
• Provisioning
• Asset / inventory
• Activation
• Deactivation
• Performance
• Battery
• Memory
• Lifecycle
• Recycle
Software
• Multi-OS
• Configuration
• Updates
• Patches
• Provisioning
• Authorized monitoring
• Hosting
• Application Lifecycle Management
• App Store
• Backup/Restore
• Localization
Security
• Context awareness
• Remote Wipe
• Remote lock
• Policy enforcement
• Encryption
• Mobile VPN
• Authentication
• Antivirus
• Containerization
• DLP
• ABQ
• Liability model
• Location-based services
Services
• Monitoring
• Alert
• rTEM usage
• Help Desk
• Product
• On-site Engineer
© 2011 Tangoe, Inc.
Key Benefits of MDM Managed Services
10
Value
• Minimal capital expense
• IT skill scalability
• IT costs by service
Quality
• Industry best practices
• Low operational errors affecting mobility operations
• Security as enabler
• Response SLAs
Speed
• Strategy
• Implementation planning
• Deployment
• Change management
• Customized
configuration
• Tailored training
• Integrated partnership
• Expert support
• Mobility engineers drive
production environment
• 24x7 monitoring
• Software scalability
• Staff scalability
CIO
IT
Practitioner
© 2011 Tangoe, Inc.
MDM Managed Services Supports Enterprise Agility
11
End-User
Activation
Security &
Policy
Compliance
Mobile
Applications Containerization
DLP App Virtualization rTEM Monitoring
& Alerts Anti-Virus
Integration Layer
Console Layer
To
C
lou
d
To
P
art
ne
rs
Integrated MDM Technology & Services Ecosystem
© 2011 Tangoe, Inc.
MDM Managed Services Lifecycle
• MDM
12
MDM Managed Services Benefits
• Increase in efficiency
• Standardize enterprise-wide BYOD policies
• Enforce regulatory and corporate governance
• Reduce mobile service and support costs
• Enhance control and visibility of costs and usage
© 2011 Tangoe, Inc.
First Business, Last Technology
• Mobility is a business challenge
• Systems thinking approach for shared objectives across business disciplines
• Technology issues driven by business unit end results
• Focus on the business first, then the technology
• Identify use cases
• Consult with business units
• Assess risk
• Focus on your data
• Satisfaction counts
• Assess requirements and use cases
• Prioritize business requirements
• Not everyone is high value
• Trustability does not mean lock down across the mobile estate
• Requirements for data mobility and endpoint control
13
© 2011 Tangoe, Inc.
Questions and Contact
Troy Fulton Director, MDM Product Marketing
Tangoe
203.859.9300
www.tangoe.com
14
Top Related