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Page 1: Becoming a networked organisation (2012)

© GS1 Australia 2012

Australia

Becoming a networked organisation

KM Singapore 2012

Nicky Hayward-Wright

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© GS1 Australia 2012

Background

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The approach

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People Purpose Pathway Planning Persistence

© Change Management Toolkit 2011

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Understand your people

Social communication and collaboration tools

Knowledge base

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Social media readiness

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− Create

− Converse

− Critique

− Collect

− Join

− Spectate

− Inactive

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Purpose

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Pathway

Link with related strategies

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Short, mid and long term goals

Governance

Roll out plan

Monitoring and adapting

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Goals

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Roles & Responsibilities

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Digital behaviour

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Information governance

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GroupManagement

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What – When – Where

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Type Yammer Yammer group

Yammer direct mail

Intranet email AX F-2-F(Phone)

General update          

Suggestion         Idea         Problem to solve  

Request for help         Group updates       Project updates       Formal announcement        

Formal document          Confidential          

Specific action          

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Planning

Management endorsement & engagement

Licencing

Governance

User engagement (existing and new)

External network pilot

Communication

Training

Monitoring & adapting

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Persistence

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Persistence

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Credits

ReferencesSverdlov, G. (2012). Global social technographics update 2011: US and EU mature,

emerging markets show lots of activity [blog] 4 January 2012. Retrieved from: http://blogs.forrester.com/gina_sverdlov/12-01-04-global_social_technographics_update_2011_us_and_eu_mature_emerging_markets_show_lots_of_activity

Williams, B. (2010). When will we work out loud? Soon! [blog] 29 November 2010. Retreived from: http://thebryceswrite.wordpress.com/2010/11/29/when-will-we-work-out-loud-soon/

Images

The following images have been used with permission:• Content + Conversation, Susan Gautsch, Pepperdine University, Graziadio

School of Business and Management.• How warmly are you engaged on Yammer , Susan Gautsch, Pepperdine

University, Graziadio School of Business and Management.• P5 , Michelle Lambert, Change Management Toolbox.• Uncertainty http://

theobservereffect.wordpress.com/2011/03/09/the-need-for-uncertainty/• Other images via Microsoft Clip Art or author prepared.

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Australia

Contact DetailsNicky Hayward-Wright

Senior Advisor, Knowledge Management

GS1 Australia

M: + 61 417 404 427

E: [email protected]

http://twitter.com/#!/nickyhw

http://storify.com/nickyhw

http://au.linkedin.com/in/nickyhaywardwright