Bawinile Mafantisi Ntuli201232300LISTENING AND SPEAKING

Importance Of Listening

Listening is the most frequent, perhaps the most important type of on-the-job communication.

Listening on the job is not only frequent, it is very important as well.

Listening can improve work quality & boost productivity. Poor listening leads to innumerable mistakes because of which letters have to be retyped, meetings rescheduled, shipments rerouted.

Four Steps of Listening

The listener simply attends to the speaker to hear the message.

This depends on the listener’s vocabulary, knowledge, experience and so on.

At this stage the listener decides what to do with the received information.

The listener’s response to the message may be in words or in body language

Types Of Listening

Active listening Selective listening Emphatic listening Ignoring listening

Guidelines to speaking and Listening

Four Major FactorsThe speaker

Types Of Speaking

Imitative

Intensive

Responsive

Transactional

Interpersonal

extensive

Guidelines to speaking and listening

Four Major Factors The Speaker

Guidelines to speaking and Listening and Speaking Cont.……

The Listener

Guidelines to speaking and Listening and Speaking Cont.……

The Message

Guidelines to speaking and Listening and Speaking Cont.……

The Delivery

Tips For Speakers

Know what you want to say Be direct to the point Speak at a moderate pace Look at the listener in the eye

References

By EstefiCabreraMorales

By: Anandlihanar

By: Khun Khru

By : Baislrm

By: Asaviski

By: Manzaneque