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SONARRESELLER TRAINING
TechnicalTraining..Slides 225
SalesTraining.Slides2635
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SystemRequirements SONARconsistsofadesktopagentandahostserverwherethe
databaseresides.Typically,wehostdataforsmallercustomers.
Contactyoursalesrepifyouneedmoreinformationabouthosting
yourowndata.
DataistransmittedviahttpsinagovernedstreamandSONARis
optimizedfordialup,soyoushouldnotexperienceanynegative
impact
on
resources
or
bandwidth. DesktopRequirements:IntelorAMDprocessorrunningat733MHz
orfaster,128MbRAM(256preferred),20Mbharddrivespace
[Agent=2.5Mb,averageblocklist=15Mb]withWindows2000,XP
orVistaoperatingsystem
ServerRequirements: DualXeonorOpteron(DualCoreok)CPU,15
Mb100Mb/user/monthfilestorage,2GBRAM,WindowsServer
2003withIIS,IndexServices&MSMQ,MSSQLServer2005Standard
Database(allow25GBfordatabasefile)andMSOutlook2003
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Installation
Dependingonyourclientsnetworkarchitecture,different
deployment
methods
are
available.
These
include:
Manualinstallationateachworkstation
Installation
through
remote
desktop
session ExeorMSIfilesincludingsilentbuilds
ActiveDirectory(onlyforuserswithintactgrouppoliciesand25+
licenses)
ThirdpartysilentinstallersfornetworkedPCs.Wehavetestedand
canrecommendafewsolutionsyoucanusetoeasilyinstallSONAR
andothersoftware,andtherearetrialversionsavailableaswell.
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CentralizedReportingConsole
Viewingofdata,updatingofsettingsandreport
generation
are
all
done
from
the
centralized
reporting
console.Installscanalsobecompletedhere.
TheconsoleisaccessiblefromANYcomputerwithan
internetconnection.
Nospecialinstallationsoradditionallicensesare
requiredfortheviewingworkstation(s).
Youcancreatemultipleadministratorswithdifferent
permissionsandlimitthemtocertaindepartmentsas
well.
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Products/FeatureOverview
Thereare2primarySONARproductsavailable:
SONARMonitoring&ControlBundle
Email,Webmail,IM&Chats
Applicationmonitoring&blocking
Websitemonitoring&blocking
KeystrokeLogging
ScreenshotCapture
SONARDataLossPreventionBundle Attachmentmonitoring&blocking
Documenttracking
Removablemediamonitoring&blocking
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AdditionalProducts
Forcompaniesthatonlywanttomonitorand
controlinternetuse,WebFiltering isoffered
asastandalonemodule.WebFilteringisalso
includedintheMonitoring/ControlBundle.
LaptopCop,ourstolenassetrecoveryand
remotedatadeletionserviceisofferedasa
standaloneproduct.Anyonewithlaptopscan
benefitfromthissolution.DLPclientsare
often
interested
in
it
as
well.
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Howthefeatureswork
Monitoring&ControlBundleWebsiteFiltering allowsyoutomonitorallsitesusers
visitandblocksitesinanycombinationofthe
following4methods:
Blockbywordviewedortyped
Blockbycategory(wedefinethesewiththe
combinationofanalgorithmandhandpickingand
updatethemregularly) Blacklisting:BlockbyspecificURLs
Whitelisting:Blockallinternetaccessexcept
allowedsites
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Howthefeatureswork
Monitoring&ControlBundleCommunicationsmonitoringincludes:
Monitoringofallincomingandoutgoingoutlook,
outlookexpress,yahoo,hotmail,gmail andaol
email&webmail.Attachmentnamesarecaptured.
Monitoringofinstantmessengers:yahoo,MSNand
aol.BothsidesoftheIMarecaptured.
Instancesappeartimestampedintheappropriate
categoryunderRecordedData.Clickingonanyof
theinstanceswillprovidetextdetailsinthelower
portionofthescreen.
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Howthefeatureswork
Monitoring&ControlBundleScreenshotsmaybetakenintwoways:
Desktopimagetriggeredbyanalertword.Thesecanbe
thesamealertwordsyousettoshowupashighlightsin
anyotherrecordeddata.Theseareunlimited.
SmartCamera activityrecordingtriggeredbyprograms or
websites.SmartCamera willonlyrecordthewindowcorrespondingtothetriggertoreducefilesize.Youcanset
theintervalanddurationofSmartCamera screenshotsandlaterwatchtheminsuccessionasaslideshow,muchlikea
videorecordingoftheactivityasithappens.Theseare
limitedto1000perlicenseandcanbepurchasedin
additionasneeded.
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Howthefeatureswork
DataLossPreventionBundle AttachmentCapturing&Blocking
Screenthecontentsofattachmentssentthroughemail
andblockbasedonconfigurablecriteria
Removable
Media
Monitoring
&
Blocking Blockuseofremovablemedia(USB,flashdrives,external
harddrives,CDs,etc.)basedonintelligentcriteria
DocumentTracking Seewhatfilesaremoved,deleted,copied,renamed,etc.
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HowthefeaturesworkLaptopCop
LaptopCopallowsyouto:
Startrecordingactivityassoonasyouknow
thelaptopisstolentoseehowthethiefis
using
it Remotelyretrievefiles
Destroydataremotely
Utilizeourrecoveryassistancetohelpgetyour
laptopback
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Recorded
Data
IM
/Chat
Inthisinstantmessage,analertwordwaspresent,soits
highlightedinthecontent.Clickingonrelatedeventswillshow
usthescreenshottakenwhenthisalertwordappeared.
OnceSONARisinstalled,recordedactivitywillbeginto
populateintotheappropriatecategoriesbeneathrecorded
data.Clickingonanyinstancewillmakedetailsappearbelow.
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RecordedDa
ta
IM/ChatScreen
shot
Sincethisscreenshotwastriggeredbyanalert
word,ittookanimageoftheentiredesktop.
Weseethebuddylistandcanprovethis
personwassharingthisinformation.
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RecordedData
Screen
shots
Thisscreenshotwastriggered
bythisprogrambeingopened.
Therecordingisonlyofthe
activewindow.Iftheuser
changesfocusfromthe
recordingtargetwindow,
SmartCamera will
automaticallystoprecordingto
reducefilesizesandpreventtheneedtolookthrough
uselessscreenshots.
Whenyouaccessthescreenshotscategoryunder
recordeddata,youcanscroll
throughinstances,thenselect
oneandclickplayslideshow
forvideolikethis.
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Recorde
dData
Emailcontentsappearastextinthelowerportionofthe
screen,evenforwebmail.Strippingthetraditionalemail
interfacesandreducingthedatatotextkeepsfilesizessmall
andthesoftwarerunninglean.
Selectothercategoriestoaddtothedisplayherebyusingthe
dropdownsabovetherecordeddata.View,delete,filterand
sortdatawiththeseandwiththeredfiltersectionofyour
console.
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RecordedDa
ta
Keystrokes
Keystrokesaregroupedbyprogramanddate.Instances
appearasheadingsintheupperrightportionofthescreen.
Clickingononewillproducetheformattedand
unformatteddatainthelowerportionofthescreen.
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R
ecordedData
We
bsites
Sortandfilter
easilyandquickly
toreportona
user,computer
ordepartments
webuse.
Allsitesusers
visitwill
appearhere.
Clickintoany
sitetosee
specificvisits.
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Seehowlonga
programisopen
(duration)ANDhow
muchofthattime
wasactiveuseofthe
program.
Applic
ationMonitoring
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Reports/Exporting
Turnanyrecordeddataintoareport.
Firstfilterdatatopullupausersactivity,dateset,
department,etc.
Usetheexportdropdowntoselecteitherdetailor
summary
Exportthereportintopdf,image,excel,CSV,html
orxmlorprint Preconfiguredgraphicalreports providea
quickoverviewofactivityineachcategory
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Settings
Recording
Optionsb
yDepartment
Clickontheblue
settingshyperlinksto
specifywebsite
blocking,program
blocking,SmartCameratriggersandAlert
Words.
Turnspecificrecording
monitorsonandoffwith
theseradiobuttons.
Quicklyandeasilyassign
usersorcomputersto
differentdepartments.
Changesettingsfor
entiredepartmentsat
once.Alluserswillappearin
theunassigned
departmentbydefault.
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Set
tings
Screenshots
byApplication
AlltheprogramsrunafterSONAR
isinstalledwillpopulateintoyour
settingslistforquickaccess.
Hereyoucanalsosettheinterval
anddurationofscreenshots.
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Settings
BlockingApplicationProfiles
You
can
even
schedule
program
blocking
with
differenttimeframesfordifferentusers.
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S
ettingsAccountA
ccess
Hereswhereyoucan
createdifferent
administratorloginswith
differentpermissions.
Youcanalsocustomize
yourhotkeysequence,
usedbyyourauthorized
administratorstodisable
recordingoruninstalla
licensemanuallyonthe
fly.
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SONARResellerSalesTraining
04.23.08
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WhySONAR
Comprehensive Savesbudgetbyeliminatingtheneedfor
multiplesolutions
EaseofUse Centralizedreportingconsole,accessibilityof
datafromanyPC,realtimereporting,easydeployments
SmartInvestment ExtremelyquickROIwithimproved
productivity,insuranceforintellectualproperty,actsasa
constantsupervisoreliminatingtheneedforadditional
salaries,stealthpreservesmorale
Flexibility SaaSorhostbehindyourfirewall
Benefitsforeveryindustryanddepartment
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WithSONAR,youcan:
Improveproductivity
Preventtheftofintellectualproperty
Helpstopcomplianceviolations
Trackinappropriatebehavior Gatheractionableevidence
ReducestrainonIT&supervisors
Createreportsformanagement
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Whenpresentingmonitoring/controlforthe
firsttimetoyourclient..
Explainthatwhileantivirus,firewalls,spamfilters,etc.
defendagainstexternalthreats,SONARcanprotectthem
frominternalvulnerabilities
Highlightthatadesktopagentismoreeffectivethana
networkbasedsolutionorappliancesinceitworksoff
networkandcantbecircumvented
Letthemknowthatthisisaneasy,costeffectivewayto
enforcemultiplecompanypolicies Dontforgettoofferyourclientafree
SONARevaluation!
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Keeptheindustry&departmentinmind
SinceSONARsolvessomanyproblems,itcanhelpto
pointoutthespecificissuesrelevanttoyourclients
andlinkthemtoSONARbenefits.
Herearesomeexamples:
SONARintheHRdepartment Buildterminationcases,prove
whetherornotharassmentisoccurringandstopit
SONARforHighTech Makesuretravelingemployeesarent
sellingcompanyinformationduringabusinesstrip
SONARforSchools Protectstudentsfromviewing
objectionablecontent&usingmalicioussoftware.
Plusweoffereducationaldiscountstoo!
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AwarenessTechnologiesOrderProcess
ReviewourHowtoorderSONARguideand
PricingModelforResellersonthePartnerExtranetforstepbystepinstructions
Place
an
order
with
your
SONAR
sales
rep InstallSONARforyourclient.Technical
supportisalwaysavailabletoyou.
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LeadShareProgram
YouwillbeinvitedtoparticipateinourLead
ShareProgramifyou:
SellSONARwithinyourclientbasefirst
Arepromptinyourcommunicationswithus.Respondingtonewleadsinatimelyfashionis
paramounttothesuccessofourLeadShare
Program.
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Marketing
Wearehappytoprovidelogosandproduct
informationforyoutodisplayonyourwebsiteorinanewsletter.Theseareavailableonour
partnerextranet.
Ifyouhavespecificquestionsorneedmaterial
youcantfindontheextranet,contactyour
salesrepforassistance.
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TechnicalSupport
Becausewewanttopreservetheintegrityofyourrelationship
withyourclient,youwillbeexpectedtoprovidelevelone
technicalsupporttoyourcustomers.Wewillprovidetraining
andtechnicalsupporttoyouatanytime.
HowtogetTechnicalSupport:
PHONE:888.224.1288option2
EMAIL:[email protected]
CHAT: visitoursiteandclickanychatlink
Pleasereportanybugsorissuesyouencounter.
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SalesSupport
Inadditiontothematerialsinourpartnerextranet,
yoursalesrepisalwayshappytoassistyou.
Yoursalescontactis:
TollFree 888.224.1288x422
Local 408.710.4184Fax 310.861.5125
SkypeID marianne.bland
mailto:[email protected]:[email protected]Top Related