Key Features and Benefits

• Delivershighdefinitionaudiothatcan

increaseproductivitybyreducingfatigue

andprovideseasier-to-understandmulti-

partycallsthroughthewidebandaudio

codecinthehandsetandheadset.

• Simplifiescallcontrolonthedisplay

usingsoftkeysforeverydayfunctionssuch

astransfer,conferenceandforwarding

andtoaccesseverydayprocesses

includingthird-partyapplicationssuchas

company-widecorporatedirectories

• Providesvisualqueuesthatcanspeedtask

managementthrough8Red/GreenLEDs

• Improvesflexibilitythroughsupportofa

secondaryEthernetportforaPCas

wellasBluetoothandDECTHeadsets

(withadapter)

• Enablesmoreefficient,high-speedcall

managementthroughsupportofupto

three12or24ButtonExpansionModules

• Offersconsistencythroughacommon

Avayaone-X®interface(including

mobileendpoints)

• Accommodateschangingbusinessneeds

withSessionInitiatedProtocol(SIP)

basedinfrastructure

• Supportsreducedenergyconsumption

andcoststhroughPower-over-Ethernet

Class1designwith“sleepmode”

Contact Center Model

Amodelofthe9608speciallydesignedfor

contactcenterssimplifiesaccesstoarange

offeatures,enhancingagentproductivity,

makingiteasierforagentstousethetouch

screentohandletheirgreetings,monitor

callsinthequeue,updatetheirstatusand

completemanyotherday-to-daytasks.*

Avaya 9608 IP DeskphoneProvide everyday users with enriched communication capabilities

The 9608 IP deskphone is an 8-line telephone ideally suited

for Everyday users who consider the phone to be one of many

useful communication tools and who rely on common functions

like directory and speed dial to enhance productivity and

communications. The competitively priced, high-performing

9608 features a monochrome display, 4 softkeys, common user

interface with Avaya one-X® solutions, high definition audio

quality, integrated Ethernet interface, support for Bluetooth®

and DECT headsets and up to three 12 or 24 Button Expansion

Modules. Part of the 9600 Series IP Deskphones, the 9608

leverages your enterprise IP Network to deliver sophisticated

voice communications from headquarters, remote locations

or home offices. Integrated with Avaya Aura™, the 9608’s

evolutionary approach optimizes communications through a

flexible architecture that leverages existing investments and

accommodates changing business needs.

FACT SHEET

avaya.com

*Availability:2QFY11

Specifications

Hardware

• Monochromedisplay–3.2inchesx2.2

inches(8.2cmx5.5cm)

• 8buttonswithdualLEDs(red,green)

• 4softkeys

• Hardbuttonsforphone,messages,

contacts,history,home,navigation

cluster,headset,speaker,volume,mute

• RedLEDsforspeaker,mute,headset,

message,history

• 24administrativebuttons

• Widebandaudioinhandsetandheadset

• Fullduplexspeakerphone

• Ergonomichearingaidcompatible

handsetsupportsTTDacousticcoupler

• BluetoothandDECTheadsetsupport

(withadapter)

• 2messagewaitingindicators

• ICcallalertingwith360visibility

• Rich,classicandalternateringtones

• Wall-mountanddual-positionstand

• Ethernet(10/100)lineinterface

• SecondEthernetinterface10/100Mbps

• PoEClass(IEEE802.3af)registersas

class1device

Software

• SIPprotocolsupport

• H.323protocolsupport

• Standards-basedcodecsupport:G.711,

G.726,G.729A/B,G.722(G.726isnot

availableinSIP)

• Supportsthefollowinglanguages:Arabic,

BrazilianPortuguese,SimplifiedChinese,

Dutch,English,CanadianFrench,

ParisianFrench,German,Hebrew,Italian,

Japanese(Kanji,HiraganaandKatakana),

Korean,LatinAmericanSpanish,

CastilianSpanish,andRussian.

Requirements and Platform

Support

• AvayaAura™CommunicationManager

3.1.4+andgreater(H.323)

• AvayaAura™CommunicationManager

6.0withAvayaAura™SessionManager

6.0orAvayaMidsizeBusinessTemplate

5.2.1(SIP)

• Localorcentralizedelectricalpower

througha802.3afswitch,orlocal

powersupply.

• HTTPfileserver

Learn More

Tolearnmoreaboutthe9608IPDeskphone

and9600SeriesIPDeskphonescontact

yourAvayaClientExecutive,Avaya

AuthorizedBusinessPartnerorvisit

avaya.com forwhitepapers,casestudies

andotherinformationshowcasingAvaya

solutionsinaction.

©2010AvayaInc.AllRightsReserved.AvayaandtheAvayaLogoaretrademarksofAvayaInc.andareregisteredintheUnitedStatesandothercountries.Alltrademarksidentifiedby®,TMorSMareregisteredmarks,trademarks,andservicemarks,respectively,ofAvayaInc.Allothertrademarksarethepropertyoftheirrespectiveowners.Avayamayalsohavetrademarkrightsinothertermsusedherein.ReferencestoAvayaincludetheNortelEnterprisebusiness,whichwasacquiredasofDecember18,2009.10/10•UC4559

About Avaya

Avaya is a global leader in enterprise communications systems. The company

provides unified communications, contact centers, and related services directly

and through its channel partners to leading businesses and organizations

around the world. Enterprises of all sizes depend on Avaya for state-of-the-art

communications that improve efficiency, collaboration, customer service and

competitiveness. For more information please visit www.avaya.com.

avaya.com