IBM Social Business: A Case Study from the Aussie Outback
Peter MayDNA Multimedia Pty Ltd
P.O.H.M.
Services Provided
Aged Care
Chaplaincies
Community Care Ministries
Community Services
Court & Prison Services
Crisis & Supported Accommodation
Childrens Services
Services Provided
Disabled Persons
Emergency Services
Employment Services
English Speaking Classes
Family Tracing
Financial Counselling
Outback Flying Service
Services Provided
Professional Counselling
Recovery Services
Red Shield Defence Services
Suicide Support
Telephone Counselling
Youth Support
Youth Bus Volunteers
Current Statistics (2010)
More than 550,000 contacts with people in need
Assisted over 75,000 with emergency relief
Serve over 80,000 meals per week
Assisted 1,100 migrants & refugees
Support to over 2,000 women in crisis centres
$15.29 million on bushfire relief
Helped 7,000 people addicted to drugs, gambling
Support to 17,000 young people - street outreach
4000/600 beds provided every night of the year
People
~54,000 Notes licences worldwide
~5,700 seats in Australia
Strategic Direction
There is a need to shift the culture of the organisation from that of an authoritarian bureaucratic command and control approach to one that will value participation, creative taking of responsibility and encouragement of people.
Needs Connections '07
To empower those delivering the services;
To connect people across organisational boundaries;
To retain organisational knowledge at each centre, in a way that people can easily discover;
Use leading technology to enable people to work anywhere, anytime;
Improve the integration of the organisation's information systems to reduce duplication
The Project (before & after)
Notes 6.5
DWA for remote sites
Mail files & C:\
Blackberry for Execs
Paper HR records
Sametime at HQ
45 mail servers
256K bandwidth
Little UI integration
Disconnected systems
Notes 8.5
iNotes 8.5 for all
Lotus Quickr
Traveller for all
Lotus Connections
Sametime for all
Cluster of four
8 24 M broadband
A common user interface
Tivoli Directory Integrator
Three Phases
Planning, Design and Build 9 monthsServer rationalisation & installation
Training materials
Implementation of 'Work Anywhere' 18 monthsClient upgrades, with iNotes for all
Quickr for documents
Design, Build and Implement integrated Social Networking 12 monthsCustomised Connections Profiles
Communities, Files & Activities
Work Anywhere
Mobile devices
Common interface
Access to mail
Access to apps
Access to files
Common folders
Security concerns
Archive & Retention
Common Interface
Enabling people to work from where they choose
Connections
Profiles
Connections Profile
Connections Communities
Imagine an empty Facebook
I.T. Forums can be a turn-off
Seeded Communities
Find Business Champions
Brief your I.T. Front line
Some Key Benefits
Document Currency
Hospital Chaplains
Flagstaff Intranet
Study groups
Philippines orphanage
Taken for granted when it works
The power and value of the IBM/Lotus products
If we had our time over
Buy in the expertise
Don't deploy until everything works
People's needs differ
It takes longer than you think
Question security needs
Appreciate success
General William Booth
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