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Executive summaryIn this report the analysis of the companies training and development
programs where done in order to know how the employees are been
trained as what made the training as effective for the business. The
level of the customer and clients satisfaction rose through which
dimensions of the training. Every unit holds different strategy of the
HRM in their business which is totally depended on the nature and size
of the business. In this report there are lot of the example of the
companies which is been discussed as how this training and
development programs help the companies to increase the business
profits and satisfaction of employees. The HR functions are very much
important in the enterprise in order to move the business activities go
in smoothies and effective functioning of operations. The different
functions help HRM to develop the unit stronger in accordance to carry
out the activities and functions in order satisfied the customer.
IntroductionThe training is considered as the first step towards the change in the
employees outlook and their behavior towards the work and customer.
Many times the employees developed lot of skills through the practical
experiences and so the training is a kind of practical experience given
to employee in order to bring the best out of them. There are certain
issues and problems which is been solved by the training that
especially the employees suffered in the work place. As the training isthe inductions of the employees towards the work and people around
which they would work and build organizational relationship with.
There are different approaches towards the training as many of the
experts had done lot of researcher on this topic as this topic is sound
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pretty interesting from views of human resources as there are other
HR functions which is making the training function more influenced in
the units as such as recruitment and selection, transfer, promotion and
demotion etc. as this all the functions affects the training and
development scheme and programs in the direct or indirect manner.
There are different companies which are unique in their own categories
as so for this training and development strategy of the unit should be
very much ethical and influencing as there are different sort of the
activities going on various departments with different level of
management.
In some of the big companies the different training departments are
made which would help in order to make the thing more suitable for
them as well as try to help out all the situations on the above working
and create a ideology which would be more worthwhile as there are
certain needs that makes the employee fulfill through the training and
development sections moving on in the company.
In general terms the training is considered as teach and learning
employees through theoretical knowledge and practical experiences in
business or operations. There are lot of views given out by the experts
as which are relevant according to the situation and timings.
In this report the training of the various organization are been over
viewed with the aspects of the different types of training in the unit as
mostly there are several ways which is been created to trained the
employees and make them learn about the unit functioning and
working according to the goals of the enterprise. Here in this report
almost 30 to 32 companies are been focused on the based of the
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training and development function as who this functions are important
for the long term sustainability of the business unit.
Training and development scheme and programsIn the training and development scheme, most of the researcher are
taken places as every research had come up to different outlook as
one such research was developed by the one of the experts of the HR
and the result come as training needs the support of the learning mode
because the learning and training are not separate functions. With the
outlook of the different one should be more authentic as each and
every training needs the learning and understanding.
Training type learning method
Coaching Doing
E-learning Using initiative
Workshop Using initiative/testing
Induction Listening/questioning
Job shadowing Observation/questioningMentoring Exploring Networking/seminars
Open learning using initiative/exploring
Evening classes Listening/questioning
Project work Exploring/doing
Quality competitions using initiative/exploring
Individual workshop Reviewing/doing
Simulation DoingAs this kind of training was given in the IBM companies to its technical
and managerial staff which were existing employees in order to
developed the better services in future and attain more customer.
(www.ibm.com)
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Off job training
This is the second kind of the training as mostly all the training is not
having the practical informations so there are some of the training
which needs learning parts first this kind of training is also important.
This kind of the training is given to risk oriented jobs as like aero plane
driving, army and defense institute etc. as the rynaiar 1 and British
airlines 2 are the two companies which holds this kind of the company
in their business as this helps them to build the pilot confidence and
acknowledge about the area and all necessary information.
Even the off job training is given to employees of the dominos pizza asmostly in this company the manager and executive keep the seminars
and conferences which would help to build up their targets in the
business of selling pizza from their rivalry companies such as Pape
jones and Pizza hut. (www.dominospizza.com)
According to the business dictionary point of the view there are
training and development scheme are divided in to the two boardercategory that is operative management training and managerial
training. As this category holds the sub training and development
section which the many companies undergo and make their employee
excel.
Training for operative post
In this mostly there are different kind of the operative training, mostly
this kind of the training are considered as on job training in this there
1 www.rynair.com
2 www.britishairways.com
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are center of the training is been developed as this is special trainer is
presented to the trainee to give the proper knowledge and transfer the
skill which is been required in the unit. This kind of operative training is
been given by the company make Tata motors to their employee, as
this is mostly on the factory or the side area of the factor where the
employees are been trained according to the design of the product and
its operation functioning in the unit. ( www.tatamotors.com )
In this kind of the training generally there are three type of training
included that is internship, vestibule and apprentice training.
Internship training
In this training the interns are hired who holds the practical needs of
experience in the work place with the proper knowledge of the training
as this would make the student more comfortable in the future position
for the company. There are different kinds of the internship and
graduate program of the training and development are kept in the
companies like McDonald, and Morgan Stanley etc. if one should look
towards the Morgan Stanley internship and gradates programs as theybring the bright future for their employees and future worker of the
company. ( www.morganstanley.com )
Vestibule training
This is one of the most costly training courses for the employee as this
can be either for the new employee or the existing employees as it
totally depended on the unit mostly the big companies or the MNC are
been more affording this kind of the training. The company like BMW
and Mercedez benz are providing this kind of the training to their
technical as it holds normally for the 3months sometimes it is for the
existing employee as well as new employee are even been using this
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kind of the training of the employees (wwwmercedezbenz.com). In the
BMW the engineering is gone for this kind of the vestibule training
before the start of the any kind of the project (business week, 2008).
Apprentice training
In this training the professional are developed at lot as mostly all the
training is given by the experts and in this training the resources are
used which are applicable in the real work times of the work. The
company used this training are the southwest airlines, as the employee
are been trained through this training in this the some of the amount is
paid to the employees and course of the airlines is been done as so
that then they become eligible for the job in that company.
(www.southwestairlines.com )
Even this kind of the training programme are going in the emirates for
the pilots and air hostess so that they make the good services for the
company as well as introduce the new approach towards the customer
in larger sense. ( www.emirates.com ) This method of training enables
the trainees to become all-round craftsmen. But this method is veryexpensive and also there is no guarantee that a trained worker will
continue to work in the same concern after the training is completed.
This kind of the training is mostly given in to scientist and doctors or
other professional.
Training given to manager or the executive
There are even the training given to manager or the executives as thistraining are very much important in case managing the employees,
decision and the activities that can be operative as well as managerial.
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There are lot of the different kinds of the training which is been given
to employee as this training are generally holding something of the
either which is concerned to both the activities such as managerial and
commercial so that the pre determined objective of the business are
been achieved with this even the satisfaction of the customer and
clients is also been increased. In this kind of training the TESCO
company gives it employees and managerial training as the training is
for the two weeks for the employees who are been promoted to high
level that is of supervisor level. ( www.tesco.co.uk )
1. seminars and conferences
This kind of the training are kept to help manager in order to boost
their knowledge and sales as well as the market understanding of the
company. In this mostly the employees and employer hold the
conferences and decided the targets which should be applicable to
achieve the objectives of the business house. The pizza hut is carrying
out this kind of the seminars every year and creating the conference in
order to boost their sales in the market and maintained their repo over
the public. ( www.pizzahut.com )2. special training of project
This kind of the training are given to the employee working in the
project as the training is given to a specific no. of the employees which
generally means that the project should be successful in order to fulfill
the requirement of the company. In case of the general motors the
employees hold the training for the different projects as the company
holds the lot of different projects in the different timings so the
generally the group of the employees are been given the different
training as per the needs of the company. ( www.gm.com )
3. case study training
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the trainer has sometimes been given this kind of the training as it
becomes part of the work experience which is necessary in order to
gain before entering in the corporate world as the lot of the companies
used this kind of the tactics in order to make the employee expertise in
giving out the services to the customer and clients. The case study
training are given by the company name oracle to their employees as
they study the different market and develops the different case study
which presents the condition to the business houses and well it is in
well organized forms. ( www.orcale.com )
RecommendationThere is lot of functions necessary implemented in the unit for the
smooth running of the business houses. Sometimes the critical
condition in the training has to be faced by each and every company
as seeing the organizational views one should developed those points
and cover the limiting points. In this all the companies and their
training sections are been discussed as one such ideology is for the
reliance as in case of the reliance company industry and petroleum
there are internship training given but there are no policy and rules of this kind of the training as this is provided to the employees or the
outsider who are linked to the employers. The scheme is not having
any kind of the specifications for the graduates of the time slot
whether from which period to which period. There are other off job
training is given to manager and middle level employees which is also
holding no specific working in it. The company is giving the off job
training to employee mostly helps in the developing the employeemorale and raise the level of confidence which would attract the new
customer and retain old customer. Each and every company lacks
somewhere or the either in giving training as many of the experts are
been working in the companies which would help them to introduce
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the ne tactics which brings the perfection in the employee and further
the unit holds the huge returns through those.
ConclusionIt is very much important for the HRM to developed its working andfunctioning in the units as because the HR deals most important
resources of the enterprise that is humans. And all the concerned work
that are operational or the managerial are been carried out by the
employees so it is very necessary to trained the employees so it fulfils
the desire of the customer and bring the best into the business which
would increase the return. By as each and every function are attached
with each other so there are certain issues and advertises which
should be discarded from the functions of training and development in
the unit. As one can see there are many cases display of the training
as why this companies holds a training sections and what is the result
of this is acquired in this papers are known.
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