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ISO 9001:2008
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How Many Squares Do You See?
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Before After
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Before After
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What is ISO 9001 ?
s tand ard us ed to address cu s tom er
sa t i s fac t ion
an in tern at ion al ly reco gn ized Qu ali tyManagem ent Sys tem s tandard
us ed as a fram ew ork fo r c on t inual
improvemen t
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ISO 9000:2005Fundamentals and Vocabulary
ISO 9001:2008Requirements
ISO 9004:2009Managing for the Sustained
Success of an Organization a QMS
Approach
1
2
3
ISO 9001 Family of Standards
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Process Model
Output
C
U
S
T
O
M
E
R
R
E
Q
U
I
R
E
M
E
N
T
S
Product and/orService
Realization
Resource
Management
Measurement,Analysis,
Improvement
ManagementResponsibility
Continual Improvement
C
U
S
T
O
M
E
R
S
A
T
I
S
F
A
C
T
I
O
N
Input Product/Service
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Quality Management Principles
Cus tom er focusLeadersh ipInv olv em ent o f peop leProc ess app roachSys tem app roachCont inua l im pro vement
Factu al bas is fo r decis ionmak ingMutu al ly b enef ic ial su pp l ier
re la t ionship
PRINCIPLES
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Focus of ISO 9001:2008
Custo m er sa t is fac t ion
Cont inua l imp rovem ent
Train ing and aw areness
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4 main clauses of ISO 9001:2008
ManagementResponsibility
ResourceManagement
ProductRealization
Measurement Analysis &
Improvement
Structured around the PLAN-DO-CHECK-ACTModel.
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5 Management Responsibility
5.1 Managem ent Com m itm ent
5.2 Custo m er Foc us
5.3 Qu ali ty Polic y5.4 Planning
5.5 Resp on s ib i l ity, A uth or i ty &
Communica t ion5.6 Managem ent Review
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Quality Policy
ABC Builders, Inc. has developed our own culture whichprescribes the manner by which our company conducts ourbusiness. Our responsiveness to client requirements andcontinuity to attention from project conception to finalcompletion, serve as our cutting edge in the generalconstruction industry.
We believe that our business is built on good service. It is ourintent to continually improve every aspect of our organizationand comply with requirements through:
Expansion of operation coverage; Ensure availability of efficient equipment; and Constant collaboration with competent and skilled workforce.
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Quality Objectives
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6 Resource Management
6.1 Provis io n of Reso urc es
6.2 Hum an Reso u rces
6.3 Infrastructure6.4 Wo rk Enviro nm ent
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EMPLOYEE NAMES
SKILL LEVELS
CraneOperation
PayloaderOperation
BulldozerOperation
AVERAGE
TOTALS
AVERAGES
"1" = no skills/no experience
"2" = had training "4" = can perform skill effectively even without supervision
"3" = can perform skill with close supervision "5" = has mastered the skill and can train others
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7 Product Realization
7.1 Plann ing o f Prod uc t Real izat ion7.2 Cu st o m er-Related Pro cess es7.3 Desig n and Develop m ent7.4 Purchasing7.5 Produ ct and Serv ice Provis io n7.6 Con tro l of Mon i tor ing and Measu r ing
Equ ipmen t
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http://d/DAU/ISO%20Quality%20Procedures%20and%20Forms/Cons/Forms/F-CON-005%20WEEKLY%20WORK%20SCHEDULE.docxhttp://d/DAU/ISO%20Quality%20Procedures%20and%20Forms/PCD/Forms/F-PCD-002%20%20Project%20Completion%20Report.docxhttp://d/DAU/ISO%20Quality%20Procedures%20and%20Forms/Cons/Forms/F-CON-001%20Project%20Data%20Sheet.doc8/10/2019 AMO ISO 9001 Presentation
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8 Measurement, Analysis andImprovement
8.1 General
8.2 Mon itor in g and Measur em ent
8.3 Cont ro l o f Non-Conform ing Prod uc ts8.4 A n alys is o f Data
8.5 Improvement
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Process
ActivityInputs:Raw material
Utilities
Outputs:Finished product
Service
QUALITY!QUALITY QUALITY
Discharge to land?
Discharge to water?
Emission to air?
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Quality Processes
effect ive - ach ieve in tend ed resul ts
eff ic ien t - m in im um resou rce inpu ts
un der co nt ro l - m inim al var iab i l i tym on i to red - w i th key con t ro l
ind ica to rs
w i th va lue add ed - co nt r ibu t ions are
d efined, m easured and t rack ed
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Step s to w ard s c er t i f ica t io n
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I l i d C ifi i
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Implementation and CertificationProcess
ImplementationActivities
Quality Planning System Design System
Implementation
CertificationActivities
Audit Corrective
actions Awarding of
certificate
MaintenanceActivities
Surveillanceaudits
Continualimprovement
5 6 months 1 2 months annual
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ISO 9001 Certification AuditRequirements
Standard
Design and
Documentation Implementation
ISO 9001COMPAN
Y
QM
Procedures
Support Documents
Systems Audit(Stage 1)
Compliance Audit(Stage 2)
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A Matter Of Punctuation...
An English professor wrote the words,"Woman without her man is nothing" on the
blackboard and directed his students topunctuate it correctly.
The men wrote: "Woman, without her man,is nothing."
The women wrote: "Woman! Without her,man is nothing."
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Husband on an out of town assignmentsent this text message to his wife:
Trip is wndrful. m havng a gud tym. Wish uwer her!
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fcu & associates Company
ProjectManager
Consultant
ProjectManager
SteeringCommittee
Project Plan
TeamTeamTeam
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The Business Process
CONTRACTHANDLINGPROCESS
FINAL INSPECTION &TURN-OVER
BUSINESSPLANNING PROCESS
REVIEW &IMPROVEMENT
PROCESS
WAREHOUSINGPROCESS
CUSTOMER
CUSTOMER
HRDPROCESS
CONSTRUCTION &CONSTRUCTIONMGT. PROCESS
QA &LABORATORY
MAINTENANCEPROCESS
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Recruitment andHiring
Deployment andOrientation
Performance Appraisal Training
PersonnelMovement
Corporate Planning
ManpowerPlan
TrainingProgram
AppraisalRecords,201-Files
TrainingRecords
All Processes
Purchasing
All Processes
ManpowerRequest
Review andImprovement
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System Development Pipeline
PROCESS
PLANS &PROGRAMS
PROCEDURES
SUPPORTDOCUMENTS
POLICIES &
TARGETS
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The number onemistake companies
make in implementing
ISO 9001 is to make
things complicated
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ISO 9001 ImplementationStrategy
K eep i t s im ple
Foc us o n b us iness va lue
Dont do it for the auditor
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Flaws in Implementing ISO 9001
Making cer t if ica tion and no t cu s tom ersa t is fac t ion the go al ;
Separat ing the q ual ity m anagementsys tem f rom the bus iness ;
Making yo ur QMS a sys tem ofdocumen ta t ion ;
Measu r ing c on form anc e rather thanperformance;
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Our Clients in the ConstructionIndustry
NCR1. AKH Construction and Trading Corporation *2. AKN Construction Corporation *3. Armando U. Khong Hun General Contractor, Incorporated *
4. Aromin & Sy + Associates, Incorporated *5. CAVDEAL Cavite Ideal International Construction Corporation *6. Civic Merchandising, Incorporated7. Comsys Philippines, Incorporated *
8. Delta Concrete Corporation9. Delta Earthmoving, Incorporated10. DCCD Engineering Corporation *11. E.C. De Luna Construction Corporation *
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Our Clients in the ConstructionIndustry
NCR12. Frilou Construction and Trading, Incorporated *13. Hi-Tri Development Corporation *14. ITP Construction Incorporated
15. Kaizen E & M Corporation16. Metro Stonerich Corporation *17. Philippine Chemsteel Industries, Corporation18. RGD Consultancy Group, Incorporated *
19. Terp Asia Construction Corporation *20. TGV Builders, Incorporated
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Our Clients in the ConstructionIndustry
NORTHERN LUZON21. Christian Ian Construction Corporation22. Haidee Construction and Development Corporation *23. Halrey Construction Incorporated *
24. JLL Concrete Products and Construction Supplies25. JM Luciano Construction, Incorporated *26. LR Tiqui Builders, Incorporated *27. Northern Builders *
28. Plerm Construction and Development Corporation29. Pulsar Construction30. R.D. Interior, Jr. Construction *31. RD Policarpio and Company, Incorporated *32. R.Z. Roncal Construction & Trading33. Tokwing Construction * fcu & associates
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Our Clients in the ConstructionIndustry
SOUTHERN LUZON34. 3RB Construction & Supply35. Alro Construction and Development Corporation36. Antonio V. Nidea Construction, Incorporated
37. Bicol Goldrock Corporation38. Bimbo Construction39. CTC Builder and Supplies, Incorporated *40. DSB Construction and Supplies, Incorporated *
41. E.A. Sancho Construction *42. E. Garcia Construction *43. GCI Construction44. HGG Builders and Supplies
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Our Clients in the ConstructionIndustry
SOUTHERN LUZON45. Hi-Tone Construction and Development Corporation *46. Honeyville Construciton47. LNR Construction
48. Legazpi Premium Development Corporation *49. Makapa Corporation *50. NFH Construction51. Partido Construction and Supply
52. Philworks Construction and Supply *53. Precious Construction54. Ramarplus Incorporated55. Roda Construction
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Our Clients in the ConstructionIndustry
SOUTHERN LUZON56. Sanhro Construction & Supply57. Steven Construction & Supply58. Sunwest Construction and Development Corporation *
59. Verzontal Builders60. WCS Construction Incorporated *
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Our Clients in the ConstructionIndustry
VISAYAS61. BM Marketing62. Dakay Construction and Development Corporation *63. Duros Construction Corporation *
64. Geo-Transport and Construction Incorporated *65. IBC International Builders Corporation *66. Mac Builders *67. O.R. Sarmiento Construction *
68. Socor Construction Corporation *69. Ven Ray Construction70. WT Construction Corporation *71. Yakal Construction72. Young Builders Corporation
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O Cli i h C i
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Our Clients in the ConstructionIndustry
MINDANAO73. Adfil Corporation *74. Algon Engineering and Development Corporation *75. Allado Construction Company Incorporated *
76. Concepcion Basic Builders Corporation *77. Equi-Parco Construction Company *78. ESR Construction & Supplies79. Gicar Construction, Incorporated
80. Grace Construction Corporation *81. M. Montesclaros Enterprises, Incorporated82. Mamsar Construction & Industrial Corporation83. Maverick Builders, Incorporated
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O Cli i h C i
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Our Clients in the ConstructionIndustry
MINDANAO84. PL Sebastian Construction *85. SC Pascual Construction86. Techno-Stress Systems Corporation *
87. UKC Builders, Incorporated *88. Ulticon Builders, Incorporated *89. Unitec Builder, Incorporated90. Vicente T. Lao Construction *
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P
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Roque P. Fortu, Partner
Education Master in Business AdministrationUniversity of the Philippines
Master in Industrial EconomicsUniversity of Asia and the Pacific
Bachelor of Science in StatisticsUniversity of the Philippines
Work Experience Head, Planning & Research,
SB Capital Investment Corporation Head, Management Services Office,
Metro Transit Organization
Rosario L. Calimag-Uy, Partner
Education Master in Food Service Administration
University of the Philippines Bachelor of Science in Hotel & Restaurant Administration
University of the Philippines
Work Experience Vismin Operations Head, Red Ribbon Bakeshop Human Resource Development & Corporate Planning Manager
Dulcinea Restaurant, Incorporated
Area Manager, Chowking Food Corporation
Dindo A. Uy, Managing Partner
Education PhD in Business Administration, ongoing
University of the Philippines Master in Business Administration
University of the Philippines Master in Applied Business Economics
University of Asia and the Pacific Bachelor of Science in Psychology
University of the Philippines
Silliman University High School
Work Experience Business Development Manager/Consultant
Neville-Clarke Philippines, Inc Manager,
KPMG Sudjendro SoesantoManagement Consultants, Indonesia
Senior Technical Assistant Asian Development Bank
Senior AssociateDenver, Theosky, Faye & Associates Consulting
Partners
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Contact number 0917-880-9001
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The road to success is
always under construction.
L i ly Tom l in
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Contact number 0917-880-9001
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Contact Us
DINDO A. UY, Partner0917-880-9001
[email protected]@yahoo.com
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