Goal of any healthcare institution is to provide better patient care to improve customer retention

and increase the rate of returns. Healthcare System must cope with a transforming business model

while meeting the pressures of the industry’s regulatory demands. In today’s scenario, the “IT

effectiveness in patient care is limited” & it needs a change. Healthcare institutions should focus on

improving “Operational Efficiency” to increase customer satisfaction.

A solution driven approach should be considered while implementing systems to achieve better

returns. Discrete systems increase manual work, cost, and maintenance and affects productivity. All

systems should co-exist and integrate with HIS platform to provide desired returns. New System

implementations should integrated with existing setup to provide better returns. Any IT

investment made should be backed by core business objective to achieve higher ROI.

American Megatrends India (AMI) has the experience, expertise & capabilities to help you

innovate and transform your healthcare enterprise. Some of our healthcare solutions are indicated

below:

Serv

ice

Exce

llen

ce

Man

agem

ent

Service Excellence ManagementAdapt to streamlined, cost-effective support system for Service Excellence

ITIL 4.0 Complaint Service Desk

Framework that supports all departments of organization including IT

Ticket Creation and Management

Automated Email status notifications to users / technicians

Workflow Management

AMI’s Service Desk provides out of the box solutions for service excellence and grievance management service solution designed to ensure your organization effectively communicates, organizes, tracks and reports the issues that matter the most to you, your employees and your customers.