America Needs Baldrige!
Larry PotterfieldFounder and CEO
Please Accept My Apology
Why Baldrige?
• Consistent, high-quality service• Sustainability• Management framework
• From an organizational perspective• 15-Point Leadership Checklist
Leadership
About MidwayUSA
• Family-owned, established 1977• Catalog and internet sporting goods retailer• 350 employees• 100,000 products• 700 vendors• 1.7 million packages in 2009
Vision – “To be the best-run…”
VisionTo be the best-run business in America
for the benefit of our Customers
Company Goals
Customer Satisfaction Employee Satisfaction Vendor Satisfaction Shareholder Satisfaction
Goal Performance
Customer Satisfaction Employee Satisfaction
Vendor Satisfaction Shareholder Satisfaction
93%82%95%100%
The Leadership Checklist
1. Accept and adopt the Baldrige criteria
The Leadership Checklist
1. Accept and adopt the Baldrige criteria
2. Learn the Baldrige criteria
The Leadership Checklist
1. Accept and adopt the Baldrige criteria2. Learn the Baldrige criteria
3. Set a grand vision
The Leadership Checklist
Values
Company Values Personal Values
Company Values1. Visionary Leadership2. Customer-Driven Excellence3. Organizational and Personal Learning4. Valuing Employees and Partners5. Agility6. Focus on the Future7. Managing for Innovation8. Management by Fact9. Societal Responsibility10. Focus on Results and Creating Value11. Systems Perspective
Personal Values - Code of Conduct1. A high level of integrity and honesty at all times2. Respect for all stakeholders3. Strict adherence to all laws, regulations and Company policies4. Fairness in all dealings5. Loyalty to the Company and coworkers6. Candor with respect7. Teamwork through participation8. Conduct worth of your trust and confidence9. Friendly, helpful and courteous behavior10. The promotion of safety through actions and instructions
Mission Statement
1. Accept and adopt the Baldrige criteria2. Learn the Baldrige criteria3. Set a grand vision4. Determine key processes5. Determine key stakeholders6. Determine key stakeholder requirements7. Set organizational goals8. Establish key measures
9. Strategic planning
The Leadership Checklist
1. Accept and adopt the Baldrige criteria2. Learn the Baldrige criteria3. Set a grand vision4. Determine key processes5. Determine key stakeholders6. Determine key stakeholder requirements7. Set organizational goals8. Establish key measures9. Strategic planning
10.Communication plan
The Leadership Checklist
1. Accept and adopt the Baldrige criteria2. Learn the Baldrige criteria3. Set a grand vision4. Determine key processes5. Determine key stakeholders6. Determine key stakeholder requirements7. Set organizational goals8. Establish key measures9. Strategic planning10.Communication plan11.Review results12.Accountability13.Legal, ethical and regulatory compliance
14.Identify key communities15.Support key communities
The Leadership Checklist
EverytownUSA – Community of Excellence
• Baldrige Performance Excellence Group• You gotta join us!
America Needs Baldrige!
Larry PotterfieldFounder and CEO
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