KSBCL Page 1 of 1 Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution
Amendment to RFT for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution. RFP Ref: SYS2-028, Dated: 12-02-2014
Amendments to the General terms: Section No &
Clause No Existing Clause Corrigendum/Amendments
SECTION 31: Annexure-1: Qualification Criteria, Clause No.-XIII (Page no.-24)
The Proposed ERP Solution comprising of Financial Accounting, Procurement, and Inventory Management and Sales functionalities should be successfully implemented for Government / PSU customers and currently in use for at least Two (2) ERP Projects in Karnataka State and Three (3) ERP Projects in India excluding Karnataka State for at least in the last Five (5) years (Certificate from the OEM & Client Completion Certificate).
The Proposed ERP Solution comprising of Financial Accounting, Procurement, and Inventory Management and Sales functionalities should be successfully implemented for Government / PSU customers and currently in use for at least Five (5) ERP Projects in India for at least in the last Five (5) years (Certificate from the OEM & Client Completion Certificate).
New Schedule of events Date and time Event
04-04-2014 Issue of Corrigendum
25-04-2014 till 17.00 Hrs Last date and time for receipt of tenders online through https://eproc.karnataka.gov.in
30-04-2014 @ 11.30 Hrs Opening of Technical Bid in KSBCL Office as mentioned in the tender document
KARNATAKA STATE BEVERAGES CORPORATION LIMITED
(A Govt. of Karnataka Enterprise) 78, Seethalakshmi Towers, Mission Road, Bangalore-560 027.
Ph: 22483638/ 39 Fax: 22483645
Tender Reference Number: SYS 2 – 028
Date: 12-02-2014
TENDER DOCUMENT
for
Supply, Installation, Commissioning & Maintenance of Enterprise Resource
Planning (ERP) Solution
Tender documents can be downloaded from website https://eproc.karnataka.gov.in
Tender Processing Fee and EMD shall be paid through e-procurement in the following modes: Online Payments:
i. Credit card - Visa or Master card (any bank) ii. Debit card – Visa, Master or Maestro card (any bank) iii. Net banking – Selected Banks only
Offline Payments: iv. NEFT/RTGS – (Any nationalized bank) v. Remittance at the bank counter using challan (ICICI bank only)
Earnest Money Document (EMD) : Rs.5 Lakhs ( Rupee Five Lakhs Only). Tender Processing Fee : Rs.5000/-
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 2 of 144
Request For Tender (RFT)
Karnataka State Beverages Corporation Limited, (the Corporation or KSBCL in short) invites offers from eligible bidder through e-procurement for “Supply, Installation, Commissioning & Maintenance of the Enterprise Resource Planning Solution”. The solution shall be implemented on a single platform to ensure seamless business operation of KSBCL, Data Integrity, Security & Control, Reporting, Compliance, Scalability, Business Intelligence and Ease of Use. The details of important events of the tender and contacts are given below:
Tender Reference SYS 2 – 028
EMD Rs.5 Lakhs
Tender Publishing date 12-02-2014
Pre Bid Meeting date at below mentioned address
26-02-2014 15:00 Hrs
Last Date for receipts of offer 11-04-2014 17:00 Hours
Date and time of opening of technical bid offer
16-04-2014 15:30 Hours
Date and time of opening of financial bid offer (if possible)
24-04-2014 15:30 Hours
Address for Communication
The Managing Director Karnataka State Beverages Corporation Limited. Address: Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Contact Telephone Numbers 080 2213 0126
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 3 of 144
ABBREVIATIONS
KSBCL/ Purchaser : Karnataka State Beverages Corporation Limited Bidder : The organization submitting the proposal who will also be the
single point of contact for the KSBCL and single point responsibility for execution of scope and deliverables as required by this Tender.
SI : System Integrator Bidder/ Implementation Partner : Successful Bidder BG : Bank Guarantee Corporation : Karnataka State Beverages Corporation COTS : Commercially available Off-The-Shelf software application Definition of COTS:
It is a global solution (having customers in multiple countries), which is ready made & available for license to be sold & implemented by multiple organizations. It should support each of the following Operating Systems i.e. Microsoft Windows, UNIX & Linux. Commercially available Off-The-Shelf (COTS) is software application listed in reputed analyst reports like Gartner and IDC which is readily deployable with or without configuration to suit the customer’s specific process requirements and does not involve developing the application from scratch. COTS software shall be implementable or deployable and maintainable by more than one partner other than the manufacturer or agency developed the COTS software. Proposed COTS software solution shall also be available with complete transparency including operation manuals, help documents and source code.
DC : Datacenter EMD :Earnest Money Deposit ERP :Enterprise Resource Planning FEC :Financial Evaluation Committee NEFT :National Electronic Funds Transfer IDC : International Data Corporation GTV :Gross Total Value UAT :User Acceptance Test HO :Head office of KSBCL at Mission Road Bangalore OEM :Original Equipment Manufacturer PAC :Provisional Acceptance Certificate PoC :Proof of Concept RFT :Request for Tender SLA :Service Level Agreement SOA : Service Oriented Architecture TEC :Technical Evaluation Committee
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 4 of 144
Table of Contents
1. About the Corporation - KSBCL ....................................................................................................... 6 2. KSBCL Business Process and Current System ................................................................................. 6 3. Objective of this Tender Work ........................................................................................................ 13 4. Scope of the Works: ......................................................................................................................... 14 5. Bid Submission ................................................................................................................................ 14
6. Terms and Conditions ...................................................................................................................... 16 7. Earnest Money Deposit (EMD) ....................................................................................................... 16 8. Forfeiture of EMD ........................................................................................................................... 17 9. Offer Validity Period ....................................................................................................................... 17
10. Address for Communication ............................................................................................................ 17 11. Proposal Ownership ......................................................................................................................... 17 12. Modification and Withdrawal of Offers .......................................................................................... 17
13. Opening of offers ............................................................................................................................. 17
14. Preliminary Scrutiny ........................................................................................................................ 17 15. Clarification of Offers ...................................................................................................................... 18 16. Opening & Evaluation of Bids ......................................................................................................... 18
17. Technical Evaluation ....................................................................................................................... 18 18. Financial Evaluation ........................................................................................................................ 19
19. No Commitment to Accept any Offer .............................................................................................. 20 20. Documentation ................................................................................................................................. 20 21. Erasures or Alterations ..................................................................................................................... 20
22. Costs & Currency ............................................................................................................................. 20 23. Price ................................................................................................................................................. 20
24. Guarantees ........................................................................................................................................ 21 25. Letter of undertaking of Authenticity .............................................................................................. 21
26. Negotiation ....................................................................................................................................... 21 27. Award of Contract ............................................................................................................................ 21 28. Liabilities of KSBCL ....................................................................................................................... 22
29. Proposal Process Management ........................................................................................................ 22 30. Downloading of Tender document from Corporation’s website and e-procurement website
https://eproc.karnataka.gov.in/ ..................................................................................................................... 22 31. Annexure – 1:Qualification Criteria ................................................................................................ 23
Qualification criteria for OEM product ....................................................................................................... 24 Annexure - 2:Terms and Conditions ............................................................................................................ 25 32. Annexure - 3:Scope of Work ........................................................................................................... 35 33. Annexure - 4:Technical Specification ............................................................................................. 69 34. Annexure - 5 : Timelines, Milestones & Deliverables .................................................................... 79
35. Annexure - 6:Constitution of Team ................................................................................................. 81 36. Annexure – 7: Payment Schedule .................................................................................................... 84 37. Annexure - 8:Service Level Agreement .......................................................................................... 85 38. Annexure - 9:Bill of Material and Technical Specification of IT Equipments ................................ 89 39. Annexure - 10:Prequalification Form 1- Bidders profile ............................................................... 102 40. Annexure - 11:Prequalification Form 2- Financial Information .................................................... 103 41. Annexure - 12:Prequalification Form 3- Number of Professionals ............................................... 104
42. Annexure - 13:Prequalification Form 4: Project Experience ......................................................... 105
Karnataka State Beverages Corporation Limited
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43. Annexure - 14:Prequalification Form 5: Details of Litigations / Ineligibility for corrupt or
fraudulent practices / Blacklisted with any of the Government or Public Sector Units/ Conflict of Interest
106 44. Annexure - 15:Technical Evaluation Criteria ................................................................................ 108
45. Annexure - 16:Technical Form 1- Compliance to Functional Requirement Specification ........... 110 46. Annexure - 17:Technical Form 2 : Technical Bid Letter ............................................................... 116 47. Annexure - 18:Technical Form 3: ERP Turnover .......................................................................... 118 48. Annexure - 19:Technical Form 4: Methodology for Manpower Deployment and Training ......... 119 49. Annexure - 20:Technical Form 5: Bidder’s Experience ................................................................ 121
50. Annexure - 21:Technical Form 6: Technology Solution & Maintenance Plan ............................. 122 51. Annexure - 22:Technical Form 7 Declaration by OEM ................................................................ 123 52. Annexure - 23:Technical Form 8: Work Plan ................................................................................ 125 53. Annexure - 24 : Technical Form 9:Proforma for Security Deposit for Contract Performance. .... 126
54. Annexure - 25:Financial Form 1 .................................................................................................... 129 55. Annexure – 26:Financial Form - 2 ................................................................................................. 131 56. Annexure – 27:Financial Form 3 ................................................................................................... 134
57. Annexure – 28:LIST of IML Depots ............................................................................................. 135 58. Annexure- 29:List of RS Depots .................................................................................................... 141
59. Annexure – 30:Letter of Undertaking of Authenticity .................................................................. 144
Karnataka State Beverages Corporation Limited
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1. About the Corporation - KSBCL
The Karnataka State Beverages Corporation Limited, Bangalore (KSBCL), was incorporated in June
2003 with the objectives of taking over and carrying out the wholesale distribution of all types of liquor,
beer and spirits by canalizing the purchase for sale to the retail dealers. The company was granted a
distributors license under the Karnataka Excise Act, which was renewable from time to time. The
purchase of rectified spirit from manufacturers and sale of the same to the distilleries was also entrusted
to the company in 2004. The objective of taking over the wholesale distribution of liquor was to prevent
evasion of duty by selling non-duty paid seconds in the market by the producers and private wholesale
distributors.
In pursuance of the objectives of the State Government, the company procures liquor, beer, wine from
producers and suppliers for sale to about 9500 retailers in various ‘excise ranges’ spread throughout the
state. The company operates 56 IML depots at district/taluka levels for stocking and selling of liquor. In
addition to this, the company canalizes rectified spirit from the primary distilleries to manufacturers
through 38 Spirit depots across the state. The company employs around 500 persons, all drawn from
various state departments and PSUs and working on deputation basis. The company carries out its
liquor and sprit operations in close co-ordination with the State Excise Department.
2. KSBCL Business Process and Current System
2.1 Current IT Landscape of the Corporation.
Currently KSBCL is having IT Infrastructure consisting of Application Server, Database Server and
Networking equipment as shown in Figure-1 for the business operations at Head Office and Depots in
distributed environment. The application software for IML & Beer line of business is “Order for Supply
(OFS)” developed by NIC which is primarily used for supplier’s requisitions and a customized application
“Profit5RM” application with Oracle database used at Depots for Retailers Sales and Management. The
Figure-2 indicates the applications being used by the business entities of KSBCL. The application
software used for RS operations is Tally ERP Ver 9 Software at Head Office and Tally Client at Depots..
The data synchronization is being carried out over the internet between the offices. The data
synchronization for Profit5RM is happening between KSBCL-HO & Depots and scheduled data
synchronization for OFS is happening between KSBCL-HO & NIC.
Karnataka State Beverages Corporation Limited
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Figure-1
Figure-2
Org Unit
Head Office-IML/ RS
Depot-IML/RS
Suppliers
Financial Accounting
P5RM Local/ Tally
P5RM Local/ Tally
Direct Deposit to Banks
Warehouse Operations
P5RM Local/ Tally
P5RM Local/ Tally
OFS Portal
Human Resources
InHouse
InHouse
NA
Supplier Collaboration
OFS Portal
P5RM
OFS Portal
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 8 of 144
The present IT infrastructure, networking and database is given below for bidder’s reference.
a) The IT infrastructure (hardware) at the Head Office-KSBCL
b) The IT infrastructure (hardware) at the Depots-KSBCL
Sl. No.
Server/
Hardware Make
Configuration Operating System
Application
i. HP DL 580 Intel Xeon 1.87 GHz Hexa Core 2 CPU with RAM of 16 GB , HDD of 300GB*4
Windows 2008 R2 EE
Oracle 11g Enterprise Edition
ii. HP DL 580 Intel Xeon 1.87 GHz Hexa Core 2 CPU with RAM of 16 GB , HDD of 300GB*4
Windows 2008 R2 EE
Oracle 11g Enterprise Edition
iii. Dell Power Edge R420
Intel Xeon 2.2 GHz Hexa Core, 2 socket ,RAM of 64 GB, HDD of 300 GB*2
Windows 2012 std
Profit5rm , Application, e-receipt putty ftp tool, TNS admin service , P5 sync setup, Web reports, e-indent.
iv. Dell Power Edge R420
Intel Xeon 2.2 GHz Hexa Core, 2 socket ,RAM of 64 GB, HDD of 300 GB*2
Windows 2012 std
Active Directory
v. Dell Power Edge R420
Intel Xeon 2.2 GHz Hexa Core, 2 socket ,RAM of 64 GB, HDD of 300 GBx2
Windows 2012 std
Cold storage charges , Escorts e-payment , IT Asset management system.
vi. HP ML 110 Intel Xeon X3430 2.40 GHz Quad core, RAM of 4GB, HDD of 250 GBx2
Windows 2008 std
Tally Server
Sl. No.
Networking Equipment /Hardware Make
Configuration Remark
i. UTM Cyber Roam CR100 IA Firewall
ii. Switch 48 Port Layer 2 functionality Switch NA
iii. I omega Storcentre pro 150d 500GB x 4 Data Backup
Sl. No. Server/
Hardware Make Configuration
Operating System
Application
i. HP ML 110 2 CPU Dual Core, RAM of 4GB, HDD 250GB x 2
Windows 2008 std
Oracle Database 11g Exec Edition
ii. HP Desktop Core i5 processor RAM 4GB , 500GB HDD
Windows 7 Profit 5RM
iii. Digisol Switch 8 port or 16 Port - -
Karnataka State Beverages Corporation Limited
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c) Network Access :
Currently KSBCL uses internet bandwidth from two different service providers of 6Mbps each which is
configured on redundant mode at the HO office. The Internet connectivity at the HO is also being used
for the online applications such as the Order for Supply (OFS), Payment gateway, Data Synchronization,
etc. Each of the Depot offices are presently using broadband or dongles for Bank reconciliation, Transit
security service application etc and for the data synchronization between the HO and Depot offices.
d) RDBMS used in KSBCL
KSBCL currently has full use Oracle 11g database enterprise edition processor perpetual-4 no’s and
Oracle 11g standard edition one- named user plus perpetual-200 no’s.
2.2 Details of the Business Processes 2.2.1 IML & Beer Business Segment
IML & Beer is the primary revenue generating business segment of KSBCL. The following steps are
being adopted by KSBCL as part of the Business Process:
i. Suppliers intending to supply IML/Beer is first get registered with KSBCL after completing all statutory formalities with the State Excise Department.
ii. Supplier checks for current stock in each of the Depot across the state through NIC developed OFS- supplier portal.
iii. Supplier shall request KSBCL for supply based on the requirements and demand.
iv. Supplier indents requisition to KSBCL Head office (HO) through web based Order for Supply Portal.
v. Based on the available stock positions at the respective depots HO approves the requisition of the supplier to supply IML.
vi. Suppliers download the digitally signed OFS and receive the permit copy from the Excise department digitally through the same portal by verifying the duty charges and dispatch the consignment to the designated depots along with relevant documents.
vii. KSBCL Depot manager verifies the documents such as signed OFS, Excise permit, EAL details, Supplier Invoice etc.
viii. KSBCL Depot manager receive the inventory. The consignment is inspected to identify the damaged goods if any.
ix. Material Inward Slip (MIS) is generated for the non-damaged goods.
x. Depot Manager ensures the Quantity on MIS and OFS Indents are matched and in case of any variance, Excise Variance report is generated.
xi. The stock quantity is physically updated in the P5RM system to include the material in warded and is stored for specific period of time.
xii. The entire details of the Supplier transfer of goods to KSBCL receipt of goods is captured in “Order for Supply Process Flow” diagram as shown in Figure-3.
xiii. A Licensed retailer shall register with KSBCL for buying IML stocks available in the KSBCL depots.
Karnataka State Beverages Corporation Limited
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xiv. Retailer has an option to choose a particular item based on the local demand needs.
xv. Retailer then transfers definite amount with respect to requested inventory to KSBCL account through RTGS/NEFT/EFT.
xvi. Retailer approaches depot along with details of the payments.
xvii. Depot manager ensures the payments are received in their respective bank account and raises the receipt voucher.
xviii. Depot manager raises the Sales indent based on the product requirement of the retailer.
xix. Depot manager cross check for the amount of sales indent is less than or equal to amount available in the retailers account and approves the Sale indent.
xx. On approval of the Sales indent, Sales invoice, Annexure and Transport permit from the Excise officer are prepared at the depots.
xxi. Material will be stacked to the Dock Door and corresponding invoice and permit are provided to the retailer along with the consignment
xxii. The entire details of the Retailer Process are captured in “Retailer Process Flow” diagram as shown in Figure-4.
xxiii. KSBCL shall release the payment to the supplier for the net worth of consignment sold to the retailers weekly.
xxiv. KSBCL shall not own the responsibility on the stock placed at the depots, the same is treated as consigned inventory and the same is owned by the supplier.
Figure-3
Karnataka State Beverages Corporation Limited
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Figure-4
2.2.2 Spirit Business Segment
Primary goal of the Spirit Line of Business is to regulate the distribution of RS across the state of
Karnataka. KSBCL Depots are established at every primary distilleries spread across the State for
regulating the distribution of RS. All the sales transactions are being carried through RS Depots. The
following steps are being adopted by KSBCL as part of the Business Process:
i. Supplier informs the KSBCL Depot about the production details on daily basis in the prescribed format manually.
ii. Distillery transfer the necessary stock to the KSBCL Depot located within the distillery factory.
iii. KSBCL keeps track of all the spirit production in all primary distilleries.
iv. Distilleries are directly approached by the IML manufacturers for the supply of spirits for the IML production.
v. Buyer’s approaches KSBCL Head office (HO) with request letter, Supplier offer letter, Excise allotment order & Payment Challan (RTGS) for issue of OFS.
vi. KSBCL HO raises the receipt voucher on receipt of the payment and issues an Order for Supply on supplier.
vii. The Copy of the OFS issued by KSBCL HO is available at the Depots in the distilleries through synchronization.
viii. KSBCL Depot manager obtains the Transport permit for the buyer by providing the copy of the OFS, Order advise and authorization letter.
ix. Supplier raises Invoice to KSBCL Depot.
x. Depot Manager generates issue of sales to the Buyer and makes draft entry of MIS.
xi. Depot Manager generates Draft Invoice and raises Invoice cum delivery Challan.
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xii. After loading the tanker Depot Manager generates documents which include Trip Sheet, OTL details, Escort Letter and Transport Permit for taking the consignment.
xiii. KSBCL’s Escort along with consignment and OTL till the buyer’s destination.
xiv. KSBCL provides issue certificate to the Escort to ensure the delivery of material.
xv. The entire details of the RS Operations Process Flow are captured in “RS–Operations Process Flow” diagram as shown in Figure-5.
xvi.
Figure-5
2.3 Details of Existing ERP APPLICATION/IT Systems
KSBCL is using the applications “Order for Supply”, “Profit5RM”, “Retailer Indent Portal (e-Indent)”
“Retailer e-payment portal” for managing the operations of IML & Beer business and “Tally ERP” is being
used for the operations of RS. The functionalities of each of these applications are as described below.
2.3.1 Profit 5RM
Profit5RM application is primarily used for Sale of IML/Beer to retailers Management of IML & Beer
business at Depots. This proprietary application has been developed by one of the software
development agency engaged by KSBCL as per KSBCL’s requirements. All the orders from Retailers are
booked only through Profit5RM. This application consists of Sales, Accounting and Inventory modules for
Depot operations involving inventory transactions, order entry-processing, shipping of stock. Profit5RM
performs/tasks leading to all financial activities and collects all the required ledger information.
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2.3.2 Order for Supply (OFS) Web indent portal
Order for Supply is a web application, developed and maintained by NIC and is being used by the
suppliers, the excise officials and is being primarily used at KSBCL HO for Supplier’s Requisitions
Management. This application is an indent and Excise online permit mechanism; indents are being
approved digitally for supply of stocks to the indented depot. This application helps in knowing the stock
position Depot- wise, Product- wise and Distillery- wise.
2.3.3 Retailers Indent Portal (e-Indent)
Retailer’s e-indent portal is providing specific details of the inventory stocks to the special group of
retailers from their respective KSBCL depots based on the previous days closing stock. This will help
the retailers and KSBCL Depots for processing the indents quickly. The retailer gets the stock
information but the invoicing happens through P5RM.
2.3.4 Tally ERP
Tally ERP is primarily used for Spirits operations which have been customized to accommodate all sets
of Spirit operations. This ERP can handle financials, inventory, purchasing, Order management and
Shipping related activities. This has predefined reports involving financials reporting (ledger balances
statement etc), Inventory operational reporting and Order/Shipping related reports.
2.3.5 Retailer’s e-Payment Portal:
Retailer’s e-Payment portal provides facility for the retailers to make fund credit to KSBCL for obtaining
the stocks from their respective Depots. Site to site integration with Banks viz., ICICI Bank, Axis Bank,
Canara Bank, Corporation Bank and Vijaya Bank is completed. The retailers associated with these
banks and having net banking credentials can transfer funds to KSBCL through this portal. This will
avoid manual receipt generation at Depots.
3. Objective of this Tender Work
KSBCL envisages the following objectives shall be met by implementing an ERP Application:
i. Provide seamless and integrated flow of information and incorporate leading industry practices.
ii. Standardize and strengthen their key functions and processes on a single platform.
iii. Address their business requirements and pain areas.
iv. Mapping key business processes with modules that are available in ERP package. v. To Increase the speed of approval process and movement of information
vi. To maintain a centralized database consisting of all information and integrate all the business functional areas so that the latest information is always available to the employees of the organization. This will also ensure accuracy, completeness and consistency of the business information
vii. Assist in monitoring of key performance indicators of KSBCL on a real time basis by senior management.
viii. Automate functional operations using work flows and electronic approval process.
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ix. Being able to phase out legacy applications used in isolation
x. Have single version of truth in terms of information stored in systems and being visible to management for tactical and strategic decisions
xi. Configure and deploy relevant modules of any leading enterprise resource planning package to streamline and automate the business functions and processes as defined in scope of work.
xii. Train, Internalize and handing over the application for future maintenance and support to the Corporation with the source codes and relevant documents.
4. Scope of the Works:
. The successful bidder shall provide a suitable turnkey solution which includes:
Design a suitable ERP, supply, development & customization, installation, testing,
commissioning and maintenance on a single platform.
Involve KSBCL team from the stage of conceptualization of the project till go Live
Annual operations and maintenance.
Training to KSBCL’s designated personnel.
Supply, installation & commissioning of the IT infrastructure
User Acceptance Testing & Declaring go-live.
KSBCL intends to implement centralized ERP solution covering Head office located in Bangalore and
their 94 depot offices spread across Karnataka as detailed in Annexure – 28 and Annexure - 29.
The successful bidder shall provide comprehensive Operations & Maintenance support for the
implemented ERP solution for a period of one year from the date of declaring go-live and five years for
hardware & OS. The successful bidder shall have binding with the scope of works as covered in
Annexure - 3 of this tender.
5. Bid Submission
5.1 Online Bid Submission
i. The Online bids (complete in all respects) must be uploaded on Karnataka Government e-
procurement site latest by 17-00 hours on 10-04-2014.
ii. The online bids must be submitted as under
a. The PDF file, containing the following information, should be titled as “Eligibility Criteria -
KSBCL tender for ERP implementation”
All the documents asked for eligibility criteria
Formats for Pre-Qualification provided in Annexure 10 – 14
b. The PDF file, containing the following information, should be titled as “Technical Bid-
KSBCL tender for ERP implementation” as per the Technical formats as per Annexure 16
– 24. This PDF file not containing the above required documents or containing the
financial bid in explicit/implicit form will lead to rejection of the bid.
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iii. The XLS file titled as ‘Financial Bid- KSBCL tender for ERP implementation” and should contain
the Financial Bid as per Annexure 25 – 27 {Annexure-25, Annexure-26(Detailed Financial) and
Annexure-27(Abridged Financial) bids must be separate envelope duly sealed and
superscripting the names of enclosures. These entire three envelopes must be kept in covering
envelope duly sealed.
iv. Earnest Money Deposit
a. Earnest Money Deposit (EMD) of Rs.5 Lakhs (Rupees Five Lakhs only) shall be submitted
through the modes of payment indicated at Point No.7.
b. The Bidder whose tender bid is accepted for implementation of ERP shall be required to
give Security Deposit as mentioned in the Annexure 24: “Proforma for Security Deposit
for contract performance” along with acceptance of contract, within 15 calendar days.
EMD of the successful bidder will be returned only after submission of Security Deposit for
Contract performance.
c. All the bid documents shall be digitally signed by the authorized signatory or legal officer of
company. In case the bid is signed by other than legal officer of company, the bidder should
enclose Board Resolution of the company for the officer, who signed the bid.
d. All correspondence and documents relating to the bids shall be written in English language,
provided that any printed literature furnished by the Bidder may be written in another
language so long the same is accompanied by an English translation in which case, for
purposes of interpretation of the bid, the English translation shall govern. All documents
submitted by bidder should be legible.
e. All pages of the bid being submitted must be sequentially numbered by the bidder.
f. KSBCL will not be responsible for any delay on the part of the bidder in obtaining the terms
and conditions of the tender notice or submission of the online bids.
g. The bids submitted by telex/ telegram/ fax/ E-mail / manually etc. shall not be considered.
No correspondence will be entertained on this matter.
h. In case, the day of bid submission is declared Holiday by Govt. of India or Government of
Karnataka for any reason, the next working day will be treated as day for submission of bids.
There will be no change in the timings.
i. The rates are to be quoted in strict compliance to the financial bid otherwise the bid is liable
to be rejected.
j. Percentage (%) of taxes etc. if any, to be claimed shall be indicated in the Price bid,
otherwise it will be presumed that rates are inclusive of all taxes and no plea would be
accepted in this regard after opening of the tenders and during the validity of the contract.
k. The basic prices in Indian rupees should be quoted separately for each set of items given in
Annexure 26 – Break up of cost components.
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l. The rates are to be quoted by the bidders in Indian Currency and payment shall be made to
successful bidders in Indian currency only.
m. Conditional tenders shall not be accepted on any ground and shall be rejected straightway.
If any clarification is required, the same should be obtained before submission of the bids
during the pre-bid conference.
5.2 Rejection Criteria
a. Bids NOT submitted as per the specified format and nomenclature will be out rightly rejected
b. Ambiguous bids will be out rightly rejected.
c. The offers submitted by telegram/ fax/ E-mail/ manually etc. shall NOT be considered. No
correspondence will be entertained on this matter.
d. Bids which do not qualify pre-qualification criteria will be rejected
e. Bids not obtaining minimum marks in technical evaluation would be rejected
f. Bids not quoted as per the format given in this tender document will be rejected
g. Any bid delivered after the submission deadline will not be considered.
h. KSBCL reserves the right to cancel/postpone/reject any bid at any stage of the tendering
process without assigning any reasons.
6. Terms and Conditions
The Terms and conditions of this tender are specified in Annexure-2 “Terms and
Conditions”. These terms and conditions are binding on all the bidders. These terms and conditions
shall form part of the Work order, to be issued to the successful bidder on the outcome of the tender
process and also the agreement to be executed
7. Earnest Money Deposit (EMD)
Bidders shall pay EMD of Rs.5 Lakhs through e-procurement web portal or to Karnataka State E-
procurement Department in the following modes;
Online Payments:
i. Credit card - Visa or Master card (any bank) ii. Debit card – Visa, Master or Maestro card (any bank) iii. Net banking – Selected Banks only
Offline Payments:
i. NEFT/RTGS – (Any nationalized bank) ii. Remittance at the bank counter using challan (ICICI bank only)
Offers made without EMD will be summarily rejected. No interest would be payable on the EMD
amount. The EMD shall be returned to un-successful bidder after placing Work Order to the successful
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bidder. EMD of the successful bidder will be returned after the receipt of security deposit in the form
Bank Guarantee (BG) from the successful bidder.
8. Forfeiture of EMD
If the successful bidder fails to fulfill the obligations specified in this tender document, EMD paid by the
successful bidder shall be forfeited.
9. Offer Validity Period
The offer shall be valid for a period of 365 days from the date of the opening of the Commercial Bid of
the tender and there after validity of the offer shall be as per the Work order.
10. Address for Communication
The Managing Director,
Karnataka State Beverages Corporation Limited,
No.78, Seethalakshmi Tower, Mission Road,
Bangalore-560 027, Karnataka
11. Proposal Ownership
The proposal and all supporting documentation submitted by the bidders in this tender process shall
become the property of the Corporation.
12. Modification and Withdrawal of Offers
Bidders will not be allowed to modify their offer when once submitted. However, bidders are allowed to
withdraw their offers any time before the last date and time specified for submission of offers. No offer
can be withdrawn by a bidder after the closing date and time for submission of offers.
13. Opening of offers
Offers received online within the prescribed closing date and time will be opened in the
presence of authorized representatives of the bidders who have submitted their offer in response to
this tender within the due date and time specified in this tender document. Representative of the
bidders present shall sign a register of attendance.
14. Preliminary Scrutiny
Offers from bidders not meeting the qualification criteria shall be rejected summarily. The Corporation will scrutinize the offers received to determine whether they are complete and
as per tender requirements, whether documentation as asked for and required to evaluate the
offer has been submitted, whether the documents have been properly signed and whether items
are offered as per the tender requirements.
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15. Clarification of Offers
To assist in the scrutiny, evaluation and comparison of offers, the Corporation may, at its discretion, ask
some or all bidders for clarifications on the offer made by them. The request for such clarifications and
the bidder’s response will necessarily be in writing or email.
16. Opening & Evaluation of Bids
a. The KSBCL team will open the Pre-Qualification and Technical Bids in the presence of the
authorised representatives of the Bidders, at the time, date and place, as mentioned in this
tender.
b. The technical bids of only those Bidders will be evaluated who qualifies the pre-qualification
criteria mentioned in Annexure 1: Qualification Criteria.
c. The bidder is expected to produce the original copies of the documents related to the pre-
qualification Criteria for verification, as required by KSBCL. In absence of non-production of such
documents, the bid will be treated as non-responsive. The originals will be returned to the bidder
on the same day of verification.
17. Technical Evaluation
a. A duly constituted Technical Evaluation Committee (TEC) of KSBCL will evaluate the Pre-
Qualified bids.
b. TEC has the option to ask the bidders to arrange for a Technical Presentation, in a short period
notice; the bidders shall be ready for the same.
c. In this part, the technical bid will be reviewed for determining the eligibility of the Bidder for the
Project and to ascertain Compliance of the Technical bids as per the “Tender terms and
conditions” mentioned at Annexure -2, “Scope of Works” mentioned at Annexure -3 and
“Technical Specifications” mentioned at Annexure -4 of this tender document.
d. Bidder may be asked to submit additional information / clarifications with regards to technical bid if
any. In absence of response from the bidders the technical bids will be considered as non-
responsive and the marketing will be given as zero for the concerned point or all as the case may
be. No missing information should be provided by the Bidder.
e. Technical bid of the bidder shall be opened and evaluated for acceptability of Techno- functional
requirements, deviations and technical suitability. Bidders shall respond to the requirements as
explained in Annexure 15 - 24 for their evaluation with regard to experience and qualification.
Also, Bidder shall refer and respond to all technical requirements as mentioned in the tender
document. For Technical Evaluation, Bidders shall ensure the availability of appropriate specialist
from their organization for interacting with TEC and evaluation team.
f. The Technical Evaluation committee (TEC) may invite the eligible bidders to make a presentation
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to the KSBCL at a date, time and location notified by the KSBCL. The purpose of such
presentations would be to allow the bidders to present their Approach & Methodology to the
committee and the key points in their proposals.
g. The TEC may require verbal/written clarifications from the bidders. The primary function of
clarifications in the evaluation process is to clarify ambiguities and uncertainties arising out of the
evaluation of the bid documents. Verbal clarifications provide the opportunity for the committee to
propose its requirements clearly and for the bidder to more clearly in its proposal. The committee
may seek inputs from their professional, technical faculties in the evaluation process
h. Total marks that can be scored in Technical Evaluation are 100.
i. The minimum absolute technical score to qualify for commercial evaluation is 75. KSBCL’s team/
Corporations decision in this regard shall be final & binding and no further discussion/interface will
be held with the bidders whose bids are technically disqualified/rejected.
j. Details of technical evaluation criteria are provided in Annexure 15: Technical Evaluation Criteria.
18. Financial Evaluation
a. The Financial Bids of only technically qualified bidders will be opened electronically in the
presence of bidder or its authorized representatives on specified date and time duly notified. The
financial bids will then be passed on to a duly constituted Financial Evaluation Committee (FEC)
of KSBCL for evaluation.
b. Bidder shall quote AMC cost for ERP Application for all the three years. However, while
awarding KSBCL shall consider for a period of one year. Beyond one year, the extension shall
be based on satisfactory performance of the successful bidder and as per the requirement of
KSBCL..
c. There will be NO NEGOTIATION regarding the financial bid except with the lowest quoting bidder
(L1), in case of absolute necessity.
d. Lowest Quoting Bidder will be considered as per the lowest Gross Total Value (GTV),
designated as L1, as quoted in Annexure - 27 for placing work order and signing of the contract.
e. In the event the L1 bidder does not accept the contract, EMD of the successful bidder will be
forfeited.
f. No enquiry shall be made by the bidder(s) during the course of evaluation of the tender, after
opening of bid, till final decision is conveyed to the successful bidder(s). However, the
Committee/its authorized representative and office of KSBCL can make any enquiry/seek
clarification from the bidders, which the bidders must furnish within the stipulated time else bid of
such defaulting bidders will be rejected.
g. The commercial bids shall be evaluated by the KSBCL for completeness and accuracy.
h. Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the
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unit price and the total price that is obtained by multiplying the unit price and quantity, the unit
price shall prevail and the total price shall be corrected. If there is a discrepancy between words
and figures, the amount in words will prevail.
19. No Commitment to Accept any Offer
KSBCL shall be under no obligation to accept any offer received in response to this tender and
reserves its right to reject all offers including incomplete offers without assigning any reason
whatsoever. KSBCL reserves the right to make any changes in the terms and conditions of Work as
and when need is felt.
20. Documentation
Technical information in the form of Brochures/ Manuals/ CDs etc. must be submitted in support of the
offer made.
21. Erasures or Alterations
The Offers containing erasures or alterations will not be considered. There should be no hand-
written material, corrections or alterations in the offer. Technical details must be completely filled in.
Correct technical information of the product being offered must be filled in. Filling up of the information
using terms such as “OK”, “accepted”, “noted”, “as given in brochure/manual” is not acceptable. KSBCL
may treat such Offers as not adhering to the tender guidelines and as unacceptable.
22. Costs & Currency
The Commercial offer shall be quoted in Indian Rupees only, covering the following:
a. Cost of the hardware and Software specified.
b. The bidder Installation, and commissioning charges, Training if any.
c. One year onsite Warranty (AMC) for the ERP Software from the date of go-live. However, the
renewal for subsequent years will be based on KSBCL requirement at the prices quoted by the
successful bidder.
d. 5 (five) years comprehensive warranty covering all parts & labour of the Hardware & OS. The
period of warranty starts from the date of successful installation and acceptance of the same in
writing by the KSBCL designated team and the consultant of the Corporation.
e. Packing, Forwarding and Transportation charges up to the site i.e Head Office or its designated
office of KSBCL in Bangalore.
f. Insurance to cover equipment up to the installation at site and handing it over to KSBCL.
g. All taxes and levies wherever applicable.
23. Price
The offer shall be on a fixed price basis, inclusive of all taxes and levies.
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No price increase due to increases in customs duty, excise, tax, dollar price variation etc. will be
permitted on the cost. However, the prevailing State and Central Government taxes will be considered
for making the payment as per the payment schedule at Annexure -7.
24. Guarantees
The successful bidder should guarantee that the equipment delivered & installed as part of the bid to
KSBCL are brand new, including all components. The equipment supplied shall not reach end of
support and end of warranty in next 5 years from the date of Go-Live.
25. Letter of undertaking of Authenticity
The successful bidder should give an undertaking in the format given in Annexure – 30.
26. Negotiation
It is absolutely essential for the bidders to quote the lowest price at the time of making the offer in
their own interest, as the Corporation will not enter into any price negotiations, except with the
lowest quoting bidder (L1), in case of absolute necessity, whose offer is found to be technically in line
with the tender specifications.
27. Award of Contract
27.1 Prior to the expiration of the period of bid validity KSBCL will notify the successful Bidder in
writing that its bid has been accepted. The Bidder shall provide his acceptance within 3 working
days of such notification.
27.2 The notification of award will constitute the formation of the Contract. 27.3 Upon the successful Bidder's furnishing of security deposit, KSBCL may notify each unsuccessful
Bidder and will discharge their EMD as per clause IV of Terms and Conditions of the tender.
27.4 Within 15 days of the receipt of notification of award from KSBCL, the successful Bidder shall
furnish the security deposit of amount equivalent to 5% of the contract value in form of Bank
Guarantee (BG) of any commercial bank made in favor of KSBCL, Bangalore, valid for contract
period of 5 years and shall be renewed by the bidder till contract lasts. No Interest will be payable
for security deposit. Format for security deposit is provided in Annexure - 24: Proforma for
Security Deposit for Contract Performance
27.5 Failure of the successful Bidder to comply with the requirement of above clause shall result in
scrapping of tender and EMD/BG will be forfeited.
27.6 The successful Bidder shall sign the contract within 15 days of submission of Security
Deposit (BG).
27.7 The Security Deposit will be returned at the end of the contract period after deducting liquidated
damages or the breach of services if any.
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28. Liabilities of KSBCL
This tender is not an offer by KSBCL, but an invitation for bidder’s responses. No contractual obligation
on behalf of the Corporation, whatsoever, shall arise from the tender process unless and until a
formal work order is issued by duly authorized officer of KSBCL to the successful bidder.
29. Proposal Process Management
KSBCL reserves the right to accept or reject any/all proposal/ to revise the tender, to request one or
more re-submissions or clarifications from one or more bidders, or to cancel the process in part
or whole. No bidder is obligated to respond to or to continue to respond to the tender. Additionally,
KSBCL reserves the right to alter the requirements, in part or whole, during the tender process.
Each party shall be entirely responsible for its own costs and expenses that are incurred while
participating in the tender, subsequent presentation and contract negotiation processes.
30. Downloading of Tender document from Corporation’s website and e-procurement website https://eproc.karnataka.gov.in/
The tender document is also available for download from KSBCL’s website www.ksbcl.com .
However, it shall be noted that the tender document need to be submitted online through
https://eproc.karnataka.gov.in/ only. No bids will be accepted physically.
In case of any dispute/discrepancy the physical version of the tender available with KSBCL will be final
& binding on all who participate in the tender.
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31. Annexure – 1:Qualification Criteria
I. The bidder should be a registered company under the Indian Companies Act 1956 and should have
registered offices in India and should be in existence for at least Seven (7) years as on 31st March
2013. (Should enclose attested photocopy of valid Certificate of Incorporation issued by ROC).
II. Bidder should have valid minimum CMM Level 3 certifications. (Copy of the certificates signed and
stamped by the authorized signatory of the bidder shall be enclosed)
III. The bidder should be having an Annual Turnover Rs.10 Crores or above, of which Rs.5 Crores
cumulative turnover from ERP business during the last three financial years (FY 2012-13, FY
2011-12 and FY 2010-11). (Certificate from Statutory auditor for the last three audited financial
years for declaring sales turnover and net worth shall be enclosed). The details of annual
turnover and turnover from ERP business to be provided as per Annexure – 11.and Annexure -18 It
should be noted that Annual Turnover implies Turnover from the following
a. Application Development and maintenance Services
b. IT Infrastructure
c. IT Support and Maintenance Services , Facilities Management Services
IV. Bidder should have positive net worth in each of the past three financial years i.e. 2010-11, 2011-12,
and 2012-13. (Certificate from Statutory auditor for the for declaring net worth shall be enclosed)
V. The Bidder should have at least 20 ERP professionals on its rolls as of 31st March 2013 (Certificate
from HR Head shall be enclosed as per Annexure -12)
VI. The bidder should be an authorized supplier of OEM for the past 3 years. (Certificate from OEM
shall be submitted).
VII. Bidder should have minimum experience of one successfully executed/ be in the process of executing
ERP Projects (with scope of work including ERP Application, associated hardware, networking and
manpower services) in past two years of the cumulative Order Value of Rupees One Crore.
Projects should be completed as on date of submission of tender response (Documentary evidence,
along with client contact details, in the form of Work Order/Purchase Order/Completion
certificate from the client). The details of project experience to be provided as per Annexure – 13.
VIII. The bidder should provide power of Attorney, in the name of person signing the bid, authorizing him
to submit/execute this agreement as a bidding document. (Submit the Power of attorney).
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IX. The Bidder shall not be under a declaration of ineligibility / banned / blacklisted/ fraud by any State
or Central Government / any other Government institutions in India for any reason as on last date of
submission of the Bid ( Declaration by authorized signatory of the bidder shall be enclosed as
per Annexure - 14)
X. Bidder should provide an undertaking that there is no conflict of interest situation. (Declaration by
authorized signatory of the bidder shall be enclosed)
XI. Bidder should not be involved in any litigation with any Government agency /PSUs. (Declaration by
authorized signatory of the bidder shall be enclosed).
XII. The bidder shall submit documentary evidence for all the above points in the Pre-qualification criteria
as per the Annexure 10 to 14. Proposals of bidders who do not fulfill the above criteria or who fail to
submit documentary evidence thereon shall be rejected.
Note: All the above proof of shall documents be signed by the authorized member of the bidder and
scanned copy of these documents shall be uploaded (e-procurement portal) under pre-qualification
criteria.
Qualification criteria for OEM product
XIII. The Proposed ERP Solution comprising of Financial Accounting, Procurement, and Inventory
Management and Sales functionalities should be successfully implemented for Government / PSU
customers and currently in use for at least Two(2) ERP Projects in Karnataka State and Three(3)
ERP Projects in India excluding Karnataka State for at least in the last Five(5) years ( Certificate
from the OEM & Client Completion Certificate)
XIV. The Proposed ERP solution should have minimum Five (5) implementation partners in India who can
implement the solution.
XV. The OEM should have atleast 200 consultants in India who can implement or support the solution by
self or through his authorized partner/supplier.
XVI. AMC (Annual Maintenance Cost) for the proposed ERP solution should have well-defined “SLA
based support” covering 24 X 7 X 365 days without charging any extra cost for SLA based support.
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Annexure - 2:Terms and Conditions
I. Summary
Sl.No Item Description
a. File No.
b. Tender No.
c. Title
Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning
(ERP) Solution
d. One time Procurement Yes
e.
Consortium Yes
Multiple Technical Annexures Yes
Quotation for all Technical Annexure is compulsory
Yes
f. Tender Processing Fee Rs. 5000/- ( Rupees Five Thousand Only)
g. Earnest Money Deposit Rs. 5,00,000/- ( Rupees Five Lakhs only)
h. Contact Address
The Managing Director Karnataka State Beverages Corporation Limited. Address: Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
i. Contact Telephone Number 080 2213 0126
Quotes submitted must be clearly legible, duly signed by authorized signatories. If required prior to
submission of bid, bidder may visit KSBCL infrastructure for making an assessment. No disputes
regarding the form, nature or quality of infrastructure at site shall be entertained after submission of the
Bid by the bidder.
II. Detailed Scope of work: Please see Annexure -3
III. Time Schedule : Please see Annexure - 5
IV. Refund of EMD & Security Deposit The Earnest Money Deposit (EMD) will be refunded as follows.
a. In the case of those bidders who fail to qualify the eligibility criteria, the Earnest Money
Deposit (EMD) will be refunded without any interest accrued within a month.
b. In the case of those bidders who are not selected, the EMD will be refunded without any
interest accrued within one month of the completion of the Financial Evaluation.
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c. In case of successful bidder whose tender bid is accepted for the implementation, EMD will be
refunded on receipt of Security Deposit.
d. On completion of the contract period the Security Deposit without any interest accrued shall
be released after ascertaining that satisfactory support has been provided during the
execution period. In case, it is found that appropriate satisfactory support has not been
provided by the Bidder, KSBCL will ensure that the prescribed penalty for the default in
service has been realized or shall be recovered from the Bidder out of already due payments.
V. Intellectual Property Rights
KSBCL shall own and have a right in perpetuity to use all Intellectual Property Rights which have
arisen out of or in connection with the implementation of this Contract, including all processes,
products, software, specifications, reports, drawings and other documents which have been
developed by the agency during the performance of Services and for the purposes of inter-alia use
or sub-license of such Services under this Contract. The agency undertakes to disclose all
Intellectual Property Rights arising out of or in connection with the performance of the Services to
KSBCL and execute all such agreements/documents and file all relevant applications, effect
transfers and obtain all permits and approvals that may be necessary in this regard to effectively
transfer and conserve the Intellectual Property Rights of KSBCL.
The successful bidder shall ensure that while it uses any software, hardware, processes or material
in the course of performing the Services, it does not infringe the Intellectual Property Rights of any
person and the bidder shall keep KSBCL indemnified against all costs, expenses and liabilities
howsoever, arising out of any illegal or unauthorized use (piracy) or in connection with any claim or
proceedings relating to any breach or violation of any permission/license terms or infringement of
any Intellectual Property Rights by the bidder during the course of performance of the contract.
Proposed Application should come along with the source code for the application or the source
code of the customization. Source code or the customization source codes should be part of
deliverable without any pre-conditions.
The OEM application licenses should provide enterprise license user in “Unrestricted Access”
method or the proposed licenses across “all “ modules of ERP including Financial Accounting,
Inventory Management, Sales, Procurement, HR, etc should be optimized to take care of all the
Corporation additional requirements from the scalable point of view for a period of at least 5 years.
VI. Liquidated Damages
If the successful Bidder fails deliver its services described in Annexure 3: Scope of Work,
within the time period(s) specified in the Contract, KSBCL without prejudice to its other rights
and remedies under the Contract, deduct from the Contract price, as liquidated damages, a sum
equivalent to 0.5% per week or part thereof of Contract value.
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The deduction shall not in any case exceed 10 % of the contract value.
KSBCL may without prejudice to its right to effect recovery by any other method, deduct the
amount of liquidated damages from any money belonging to the Bidder in its hands (which
includes KSBCL’s right to claim such amount against the Bidder’s Bank Guarantee) or which may
become due to the Bidder. Any such recovery or liquidated damages shall not in any way relieve
the Bidder from any of its obligations to complete the Work or from any other obligations and
liabilities under the Contract.
The Bidder shall execute the implementation with due diligence and expedition, keeping to the
approved time schedule. Should bidder refuse or neglect to comply with any reasonable
orders given in writing by KSBCL in connection with the work or contravene the provision of the
Contract or the progress of work lags persistently behind the time schedule due to bidder’s
neglect, KSBCL shall be at liberty to give seven days notice in writing to the Bidder require to
make good the neglect or contravention complained of and should the Bidder fail to comply with
the requisitions made in the notice within seven days from the receipt thereof, it shall be lawful
for KSBCL to take the work wholly or in part out of the Bidder's hands without any further reference
and get the work or any part thereof, as the case may be, completed by other agencies
without prejudice to any other right or remedy of KSBCL.
Delay not attributable to the Bidder will be considered for exclusion for the purpose of
computing liquidated damages.
Whenever the Bidder is unable to complete the work and contract is cancelled, the security
deposit shall be forfeited and the balance work shall be got done independently at the cost & risk
of the failed Bidder. The failed Bidder shall be debarred from participating in the Tender for
executing the balance work. This responsibility of successful implementation will be with the OEM in
case the bidder fails to implement the project as per the timelines without any additional cost to
KSBCL.
The work shall be treated as sufficiently completed when the Provisional Acceptance Certificate
(PAC) have been issued for the work by the designated KSBCL team or its consultant of STPI.
VII. Information Security
The bidder shall not carry and/or transmit any material, information, application details,
equipment or any other goods/material in physical or electronic form, which are proprietary to or
owned by KSBCL, out of KSBCL premises without prior written permission from KSBCL.
Bidder acknowledges that KSBCL’s business data and other KSBCL proprietary information or
materials, whether developed by KSBCL or being used by KSBCL pursuant to a license
agreement with a third party (the foregoing collectively referred to herein as “proprietary
information”) are confidential and proprietary to KSBCL; and bidder agrees to use reasonable
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care to safeguard the proprietary information and to prevent the unauthorized use or disclosure
thereof, which care shall not be less than that used by bidder to protect its own proprietary
information. Bidder recognizes that the goodwill of KSBCL depends, among other things, upon
bidder keeping such proprietary information confidential and that unauthorized disclosure of the
same by bidder could damage KSBCL and that by reason of bidder’s duties hereunder. Bidder
may come into possession of such proprietary information, even though Bidder does not take any
direct part in or furnish the services performed for the creation of said proprietary information and
shall limit access thereto to employees with a need to such access to perform the services
required by this agreement. Bidder shall use such information only for the purpose of performing
the said services.
Bidder shall, upon termination of this agreement for any reason, or upon demand by KSBCL,
whichever is earliest, return any and all information provided to Bidder by KSBCL, including any
copies or reproductions, both hardcopy and electronic.
VIII. Ownership and Retention of Documents
KSBCL shall own the Documents, prepared by or for the Bidder arising out of or in
connection with this Contract.
Forthwith upon expiry or earlier termination of this Contract and at any other time on demand
by KSBCL, the Bidder shall deliver to KSBCL all documents provided by or originating from
KSBCL and all documents produced by or from or for the Bidder in the course of performing the
Services, unless otherwise directed in writing by KSBCL at no additional cost. The Bidder shall
not, without the prior written consent of KSBCL store, copy, distribute or retain any such
Documents.
IX. Confidentiality
The Bidder shall not use Confidential Information, the name or the logo of KSBCL except for the
purposes of providing the Service as specified under this contract;
The Bidder may only disclose Confidential Information in the following circumstances:
with the prior written consent of KSBCL;
to a member of the Bidder’s Team (“Authorized Person”) if:
i. the Authorized Person needs the Confidential Information for the
performance of obligations under this contract;
ii. the Authorized Person is aware of the confidentiality of the Confidential Information
and is obliged to use it only for the performance of obligations under this contract
The Bidder shall do everything reasonably possible to preserve the confidentiality of the
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Confidential Information to the satisfaction of KSBCL.
The Bidder shall notify KSBCL promptly if it is aware of any disclosure of the Confidential
Information otherwise than as permitted by this Contract or with the authority of KSBCL.
The Bidder shall be liable to fully recompense KSBCL for any loss of revenue arising from
breach of confidentiality. KSBCL reserves the right to adopt legal proceedings, civil or criminal,
against the Bidder in relation to a dispute arising out of breach of obligation by the Bidder
under this clause.
X. Indemnity
The selected vendor shall indemnify KSBCL against all third party claims of infringement of
patent, trademark/copyright or industrial design rights arising from the use of the supplied items
and related services or any part thereof.
KSBCL stands indemnified from any claims that the Bidder’s manpower may opt to have towards
the discharge of their duties in the fulfilment of the contract.
KSBCL also stands indemnified from any compensation arising out of accidental loss of life or
injury sustained by the Bidder’s manpower while discharging their duty towards fulfilment of the
contract.
XI. Force Majeure
If at any time, during the continuance of the contract, the performance in whole or in part by either
party of any obligation under the contract is prevented or delayed by reasons of any war, hostility,
acts of public enemy, civil commotion, sabotage, fires, floods, explosions, epidemics quarantine
restrictions, strikes, lockouts or acts of God (hereinafter referred to as "events"), provided notice of
happenings of any such event is duly endorsed by the appropriate authorities/chamber of commerce
in the country of the party giving notice, is given by party seeking concession to the other as soon as
practicable, but within 21 days from the date of occurrence and termination thereof and satisfies
the party adequately of the measures taken by it, neither party shall, by reason of such event, be
entitled to terminate the contract, nor shall either party have any claim for damages against the
other in respect of such non-performance or delay in performance, and deliveries under the
contract shall be resumed as soon as practicable after such event has come to an end or ceased
to exist and the decision of KSBCL as to whether the deliveries have so resumed or not, shall be
final and conclusive, provided further, that if the performance in whole or in part or any obligation
under the contract is prevented or delayed by reason of any such event for a period exceeding 60
days, KSBCL may at his option, terminate the contract.
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XII. Termination for Default
Default is said to have occurred
i.If the bidder fails to deliver any or all of the services within the time period(s) specified in
the purchase order or any extension thereof granted by KSBCL.
ii.If the bidder fails to perform any other obligation(s) under the contract
If the bidder, in either of the above circumstances, does not take remedial steps within a period of
30 days after receipt of the default notice from KSBCL (or takes longer period in spite of what
KSBCL may authorize in writing), KSBCL may terminate the contract in whole or in part. In
addition to above, KSBCL may at its discretion also take the following actions:
KSBCL may procure, upon such terms and in such manner, as it deems appropriate, services
similar to the undelivered services and the defaulting bidder shall be liable to compensate KSBCL
for any extra expenditure involved towards goods and services to complete the scope of work in
totality.
KSBCL may at any time terminate the contract by giving one month written notice to the bidder,
without any compensation to the bidder, if the bidder becomes bankrupt or otherwise insolvent
XIII. Arbitration
In case any dispute or difference arises out of or in connection with or the carrying out of works
(whether during the progress of the works or after their completion & whether before or after
the termination, abandonments or breach of contact) except as any of the accepted matters,
provided hereunder, the parties hereto, shall first endeavor to settle such disputes of
differences amicably.
If both the parties fail to reach such amicable settlement, then either party (KSBCL or Contractor)
may (within 20 days of such failure) give a written notice to the other party requiring that all
matter in dispute or difference be arbitrated upon. Such written notice shall specify the matters
which are in difference or differences of which such written notice has been given and no
other shall be reoffered to the arbitration of a single arbitrator, to be appointed by both the
parties or in case of disagreement as to the appointment of a single arbitrator, to that of two
arbitrators, one to be appointed by each party or in case of said arbitrators not agreeing then, to
the umpire to be appointed by the arbitrators in writing before entering upon the references.
Provisions of Indian Arbitration & Conciliations Act, 1996 or any statutory modification or re-
enactment thereof and rules framed there under from time to time shall apply to such arbitration.
Venue of arbitration shall be Bangalore
The arbitrators or arbitrators appointed under this Article shall have the power to extend the
time to make the award with the consent of parties.
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Pending reference to arbitration, the parties shall make all endeavors to complete the work in
all respect. Disputes, if any, will finally be settled in the arbitration.
Upon every or any such references to the arbitration, as provided herein the cost of and
incidental to the reference and Award respectively shall at the discretion of the arbitrator, or the
umpire, as case may be.
The award of arbitrator or arbitrators, as the case may be, Shall be final and binding on the
parties. It is agreed that the Contractor shall not delay the carrying out of the works by reason of
any such matter, question or dispute being referred to arbitration, but shall proceed with the
works with all due diligence. KSBCL and the Contractor hereby also agree that arbitration under
this clause shall be the condition precedent to any right of action under the contract except for as
provided for in the Tender.
XIV. Applicable Law
The bidder shall be governed by the laws and procedures established by Govt. of Karnataka,
within the framework of applicable legislation and enactment made from time to time
concerning such commercial dealings/processing.
All disputes in this connection shall be settled in Bangalore jurisdiction only.
KSBCL reserves the right to cancel this tender or modify the requirement without assigning any
reasons. KSBCL will not be under obligation to give clarifications for doing the aforementioned.
KSBCL reserves the right that the work can be allocated to any other bidder in case
Assigned bidder fails to perform the task with in the stipulated time frame.
KSBCL also reserves the right to modify/relax any of the terms & conditions of the tender.
KSBCL, without assigning any further reason can reject any tender(s), in which any prescribed
condition(s) is/are found incomplete in any respect.
KSBCL also reserves the right to award works/supply order on quality/technical basis, which
depends on quality/capability of the system and infrastructure of the firm. Bidder(s) are,
therefore, directed to submit the tender carefully along with complete technical features of
the application as well as other documents required to access the capability of the firm.
All procedure for the purchase of stores laid down in GFR and DFPR shall be adhered-to strictly
by the KSBCL and Bidders are bound to respect the same.
XV. Miscellaneous
The selection under this tender is not assignable by the successful bidder. The successful
bidder shall not assign its contractual authority to any other third party.
The decision of KSBCL arrived at as above will be final and no representation of any kind will be
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entertained on the above. Any attempt by any Bidder to bring pressure of any kind, may disqualify
the Bidder for the present tender and the Bidder may also be liable to be debarred from bidding
for KSBCL tenders in future for a period of at least three years.
Any conditions mentioned in their tender bids by the bidders which are not in conformity to the
conditions set forth in the tender will not be accepted by KSBCL. All the terms and conditions
for the supply, testing and acceptance, payment terms penalty etc. will be as those mentioned
herein and no change in the terms and conditions set by the bidders will be acceptable.
Alterations, if any, in the tender bid should be attested properly by the bidders, failing which
the bid will be rejected.
In addition to the supporting technical documents, the enclosures as mentioned in List of
Enclosure are required to be submitted with the technical bid.
KSBCL reserves the right to modify and amend any of the above-stipulated condition/criterion
depending upon Project priorities vis-à-vis urgent commitments. KSBCL also reserves the right to
accept /reject any bid, to cancel / abort tender process and / or reject all bids at any time prior to
award of contract, without thereby incurring any liability to the affected agencies on the grounds
of such action taken by the KSBCL.
Any default by the bidders in respect of tender terms & conditions will lead to rejection of the bid
& forfeiture of EMD/Security Deposit.
XVI. Service Level Agreement (SLA)
The successful bidder should be complied with Service Levels as specified in the Annexure – 8:
Service Level Agreement irrespective of the customizations that the applications would undergo
during the tenor of the Contract.
XVII. Contract /Warranty period
One Year for ERP Software and Five Years for associated hardware effective from the date of
successful implementation & commissioning.
XVIII. Bid Pricing and process
Prices stated in the bid-offers submitted by bidder are in accordance with the tender document. The
bidder further understand the scope of work as specified in this tender which may vary at the time of
award of work order as per the discretion and requirements of KSBCL. The successful bidder shall sign
an agreement with KSBCL. The tender scope, terms & conditions, successful bidder’s offer shall be the
part of the agreement.
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XIX. Payment terms
a. KSBCL shall make payments to the Bidder at the times and in the manner set out in the Payment
schedule as specified in Annexure 7: Payment Schedule. KSBCL will make all efforts to make
payments to the Bidder within 30 days of receipt of invoice(s) and all necessary supporting
documents.
b. All payments agreed to be made by KSBCL to the Bidder in accordance with the Bid shall be
inclusive of all statutory levies, duties, taxes and other charges whenever levied/applicable, if any,
and KSBCL shall not be liable to pay any such levies/ other charges under or in relation to this
Contract.
c. In the event of KSBCL noticing at any time that any amount has been disbursed wrongly to the Bidder
or any other amount is due from the Bidder to the KSBCL, the KSBCL may without prejudice to its
rights recover such amounts by other means after notifying the Bidder or deduct such amount from
any payment falling due to the Bidder. The details of such recovery, if any, will be intimated to the
Bidder. The Bidder shall receive the payment of undisputed amount under subsequent invoice for
any amount that has been omitted in previous invoice by mistake on the part of the KSBCL or the
Bidder.
d. All payments to the Bidder shall be subject to the deductions of tax at source under Income Tax Act,
and other taxes and deductions as provided for under any law, rule or regulation. All costs,
damages or expenses which KSBCL may have paid or incurred, for which under the provisions of
the Contract, the Bidder is liable, the same shall be deducted by KSBCL from any dues to the
Bidder. All payments to the Bidder shall be made after making necessary deductions as per terms
of the Contract and recoveries towards facilities, if any, provided by the KSBCL to the Bidder on
chargeable basis
e. All payments will be made through RTGS/NEFT.
XX. Taxes/Duties/Etc. :
All applicable taxes should be clearly and separately mentioned in the bid as per the tender
document.
XXI. The award of work shall not be assigned, transferred or sub-delegated to other Vendor except with
the written approval of KSBCL.
XXII. The Successful bidder shall indemnify KSBCL against all the losses, destruction or damages to any
property or injury caused or death of any person caused by the negligent act or omission of the
bidder/ their Employees agent or sub-vendor.
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XXIII. Exit Management:
At the end of the contract period or in case of termination of the contract, an exit management plan
would be executed. This plan envisages knowledge transfer, submission of all the project documents
and proper handholding of the new Service Provider selected by KSBCL.
XXIV. Training & Documentation
The successful bidder shall provide training to the KSBCL team on the use of the entire solution
including ERP application and IT infrastructure by providing required manuals, source codes. The
training requirement from the bidder shall be inclusion of the KSBCL team from the stage of Project
Initiation, design, development, testing, customization, UAT and roll out of the complete successful
application solution to the Corporation. The training should also cover information about the as-built
system along with the configuration details of the connectivity’s, service levels, escalation matrix, do’s &
don’ts, held desk contact details etc.
XXV. Resolution of Disputes
The Corporation and the successful bidder shall make every effort to resolve issues amicably, by
direct informal negotiation, any disagreement or dispute arising between them under or in connection
with the contract. If after 30 (thirty) days from the commencement of such informal negotiations, KSBCL
and the successful bidder are unable to resolve amicably a contract dispute; either party may require
that the dispute be referred for resolution by formal arbitration.
All questions, disputes or differences arising under and out of, or in connection with the contract, shall
be referred to two Arbitrators: one Arbitrator to be nominated by KSBCL and the other to be nominated
by the Successful bidder. In the case of the said Arbitrators not agreeing, then the matter will be
referred to an umpire to be appointed by the Arbitrators in writing before proceeding with the reference.
The award of the Arbitrators, and in the event of their not agreeing, the award of the Umpire appointed
by them shall be final and binding on the parties. The Arbitration and Reconciliation Act 1996 & all its
amendments from time to time shall apply to the arbitration proceedings and the venue of the
arbitration shall be Bangalore.
Signature of Authorized representative of bidder
Name & Designation: Company Seal
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32. Annexure - 3:Scope of Work
1. Project Deliverables
A. Project Management
i. The successful bidder shall execute tripartite Operation Level Agreements (OLA) involving
KSBCL, OEM and bidder OR provide an undertaking from the OEM within 15 days from
acceptance of the purchase order in which the OEM shall undertake the responsibility of
implementation of ERP in case of any breach committed by OEM authorized bidder.
ii. The successful bidder shall designate a single point of contact for the project, for KSBCL to
interface with, on all project issues.
iii. The successful bidder shall intimate the contact details including mobile numbers and e-mail
address etc. within two weeks of the letter of Award/ Intent to KSBCL.
iv. All project work shall be carried out at KSBCL’s premises or as decided by KSBCL, at its sole
discretion.
v. In case KSBCL decides for carrying out work at its premises then KSBCL will only provide
electricity & space and rest all other logistics including additional equipment, software etc will be
responsibility of the successful bidder.
vi. The successful bidder shall deploy the team at KSBCL project site during the entire project life
cycle from Initiation till the final acceptance. KSBCL will only provide the following infrastructure at
its premises for the successful bidder’s personnel:
Seating space with furniture and electricity
LAN connection facilitating access
vii. Any additional equipment and/or product and/or accessories required by the bidder, will be the
successful bidder’s responsibility, subject to KSBCL’s approval. All risks and costs related to such
equipment(s) will be borne by the bidder.
viii. The successful bidder shall provide KSBCL with a work breakdown and project schedule for all
activities specified in the Scope of work of this TENDER and any subsequent amendments and/or
clarifications, within a week of the Letter of Award/ Intent.
ix. The successful bidder shall ensure weekly project status reporting which will specify the following:
Planned start date and end date for each activity
Actual start date and end date for each activity
Activities carried out in the previous week
Activities planned for next week
Activities which were planned for the previous week but could not be carried out.
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Any scheduled slippages that have occurred, and corrective measures to bring the project
back on schedule.
Any information/ review pending from KSBCL as on date, and date from which pending.
Likely reviews by KSBCL in the next fortnight
Time required from KSBCL in the next fortnight including details of person to be met,
duration and agenda of meeting.
Outstanding bug/ error count
Follow up on pending issues/ action items of previous reviews
Summary depicting the highlights, lowlights and/or any important issues/ points that should
be brought out/ highlighted
The weekly status report will not be limited to software development only, but shall include
and cover all activities which are to be carried out by the bidder for successful completion of
the ERP software as per scope of work & KSBCL requirements.
The weekly status report of the previous week should be handed over (hard copy and / or
mailed copy, as per requirement) by the bidder to KSBCL designated team or its Consultant
from STPI on the first working day of the week.
The successful bidder’s Project Manager along with the OEM representative shall have
onsite fortnightly reviews in person with the KSBCL nominated team or its consultant of
STPI every Tuesday morning (or the next working day, in the event of Tuesday being a
holiday) at the date, time and venue notified by KSBCL. All action points will be recorded
and followed up in the successive review meeting.
All working days will be with reference to the KSBCL calendar.
B. Project Team
i. The successful bidders team and/or each team member shall commence the work only after prior
formal approval by KSBCL and the team once identified shall be dedicated to the project and will
not be changed unless requested by KSBCL at their and/or with KSBCL’s written consent.
ii. The team structure mentioned at Annexure -6 is indicative, however the successful bidder shall
deploy adequate team members for successful implementation of ERP to meet the project
timelines as mentioned in the tender document.
iii. The successful bidder shall engage the technical team of KSBCL right from the conceptualization
stage to roll out stage to enable the transfer of knowledge of the bidder’s implementation team.
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C. Software supplied
i. In case of any issues relating to the products/ OEM products supplied by the bidder are observed
which may hamper the End-to-end functioning and working of ERP solution, the successful bidder
shall implement a workaround to resolve the issue at bidder’s cost.
ii. In case of any issues relating to the supplied products/ OEM products versions, being the latest,
are different from the ones specified at the time of ordering, then and otherwise also the
successful bidder should ensure compatibility and integration of all the products while supplying
and implementing ERP Application solution.
iii. This responsibility of successful implementation will be with the OEM in case the successful
bidder fails to implement the project as per the timelines without any additional cost to KSBCL
D. Deliverables of the Project
i. Planning, Preparation & Submission of technical specifications for the proposed ERP System. IT
infrastructure facilities including servers, network to successfully deploy the ERP solution and
Supervision of commissioning of equipment by skilled technically qualified personnel.
ii. Detailed specification of the hardware/ system software/ tools and utilities/ infrastructure (site)
equipment/ networking/ other products including security, reliability, availability, accessibility,
scalability, backup, disaster recovery required for establishment and successful deployment of
ERP Solution.
iii. Test Data (Or scripts used for generating test data) for unit testing, integration testing, system
testing, performance testing, load testing, stress testing, penetration testing, disaster/ failover
testing etc
iv. All documents generated during the entire life cycle of the project (e.g.: System Requirement
Specifications, AS-IS and To-BE Study, Gap Analysis, Test Cases, Design Documents, Code with
Comments, Training Material etc). These should be kept in synchronization with the implemented
solution throughout the life cycle of the project which also invariably includes maintenance and
change management.
v. All deliverables as per the milestones mentioned above will be reviewed by KSBCL where each of
the deliverables should be accompanied with a presentation on the deliverable by the bidder. The
submission of deliverable will be deemed complete after submission of the hardcopy, softcopy of
the deliverable and presentation by the successful bidder to the satisfaction of the Corporation.
Every Milestone should be signed off with KSBCL designated team or its consultant of STPI.
vi. The delivery of source codes of the ERP should be by supplying three sets of duly labeled and
indexed working CD/ DVD(s).
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vii. The delivery of documentation should be by supplying three sets of duly labeled and indexed
working CD/DVD(s) and two well bound hard copies.
viii. The project will have the following deliverables:
a. System manual (High Level Design Document (HLDD),
b. Detailed Design Document (DDD)) Software Requirement Specification (SRS) AS-IS Study,
Mapping TO-BE Study – Functional Design Document (FDD), Gap Analysis Document
c. Project Management Plan
d. High Level Design Document/ System Design Document
e. Detailed Design along with Database Design Document
f. User Manual(s), Technical Manual(s), Troubleshooting Guide, Helpdesk Manual etc.
g. Test Cases, Test Data, Test Plans and Results (Unit Testing, Integration Testing, System
Testing)
h. Training Plan
i. System Integration Plan including integration at KSBCL
j. Implementation Plan
k. Security Policy and Plan
l. Backup Plan
m. Maintenance Plan
n. Patch Management Plan
o. Configuration Management Plan
p. Release Notes
q. Installation Guide
r. Backup and Disaster Recovery Guide including Risk Mitigation Plan
s. Training Material
t. Upgradation/ Expansion Plan
u. Change Management Plan
v. Well Commented Source code with all Data Structures (or customized source codes of ERP)
w. Data Migration
x. Modified Policies
y. User Acceptance Testing reports
z. Hardware
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Supply, Installation, Commissioning, Testing and Maintenance of Hardware Infrastructure
including servers, software, tools etc.
Hardware solution should take care of:
Production
Testing/ Support
Training
Development
Standby Servers
Authentication
E. Review Mechanism
The review mechanism for all documents and training material will be as follows:
i. The document will be provided to the KSBCL Project Manager (PM) before the review at least 7
days in advance
ii. The successful bidder will make a presentation on the document to the Project Manager /
designated committee, if required, on the day of the review, and the committee may ask for
additional information or changes.
iii. KSBCL will issue a formal acceptance of the document subject to above reviews
iv. Review may also be carried out by KSBCL or its representative if required. This will be carried out
over a period of a month, during the testing. Any observations and comments in this regard
leading to a code change shall be done in mutual consultation of KSBCL and the successful
bidder.
F. Acceptance Criteria
i. The acceptance plan will be drawn up by KSBCL and bidder within 4 weeks of signing of the
contract
ii. All acceptances by KSBCL will be given in writing, by the KSBCL core committee and/or their
consultant of STPI
iii. The acceptance criteria for various deliverables is as follow:
a. Document Delivery: Review Comments incorporated and sign off by KSBCL
b. Configuration document / Code delivery: No errors and sign off by KSBCL after review and
testing
c. Data: Accuracy and completeness as specified by KSBCL
d. Full Features and Integration testing as per scope of Work
e. Training: Review comments on training material incorporated and satisfactory course
feedback
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iv. Acceptance criteria for any other activity not covered by this document, will be decided between
KSBCL or its consultant of STPI and successful bidder in their fortnightly status review meetings
and then will be signed off by KSBCL.
G. On-site Comprehensive Warranty maintenance and Change Management
i. The successful bidder shall provide on-site comprehensive warranty maintenance for ERP
software for a period of one year and hardware (IT Infrastructure) for a period of five years
respectively. The comprehensive period shall commence from the date of Go-Live.
ii. The on-site comprehensive warranty maintenance would include:
a. Adaptive Maintenance
b. Perfective Maintenance
c. Corrective Maintenance
d. Emergency Maintenance
e. Preventive Maintenance
iii. All the supplied products shall be maintained by the bidder during the warranty and maintenance
period. In case of OEM not supporting/ providing the required solution then it is the successful
bidder’s responsibility to design, develop, test and implement a workaround for the problem/ bug/
error in hand.
iv. The scope of maintenance includes acquisition and installation of upgrades/ patches/ revisions on
the supplied products
v. The scope of on-site comprehensive warranty maintenance etc includes porting the application
and data migration to accommodate upgrades/ patches/ revisions etc. of the supplied products
vi. A schedule will be drawn up for preventive, adaptive and perfective maintenance during the
fortnightly project status review between KSBCL and the successful bidder.
vii. All maintenance will be carried out at KSBCL premises or as decided mutually between KSBCL
and the successful bidder on a case to case basis. The successful bidder may have to provision
for a scaled down version of the system to facilitate debugging at KSBCL premises. No debugging
shall be carried out on the live production system.
viii. All enhancement requests will be governed by the Change Control Procedure. The change control
board will be constituted comprising of both KSBCL , Consultant and successful bidder staff,
within a fortnight of letter of Award/ Intent
ix. During the period of on-site warranty maintenance support service, successful bidder should and
is liable to implement the changes in the software required (e.g. new functionalities, improvement
in execution time, performance tuning etc.) and which were not there in base line i.e. SRS, design
description, etc. Any change management shall invariably be governed by the terms and
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conditions of the initial software solution and the same acceptance, penalties, maintenance and
payment terms shall stand subject to the discretion of KSBCL.
x. During the period of on-site warranty maintenance the successful bidder is liable to implement the
changes in the supplied product and/or services and to suggest changes if any and which are
essentially required as well as adequate for efficient and effective functioning of ERP solution in
terms of other products and/or servers. KSBCL reserves the right to decide on any such
suggestion(s).
xi. The successful bidder should estimate the efforts (man hours and function point) required to
implement the change for each functional process based on function point analysis.
xii. The detailed scope of work during the warranty maintenance period is detailed below.
xiii. Warranty of all supplied products is the responsibility of the bidder and OEM.
The overview and the detailed scope of works are as mentioned below
2. Overview of the Scope of Work The overview of the services that shall be provided by the bidder is as shown below:
Sl.No
Scope of work Description
a. Project Initiation
Prepare a project plan with detailed activity schedule and a
time bound action plan for the ERP application.
Identify the process/procedure that leads to modification of
the proposed system with respect to KSBCL’s requirements.
b. Initiation and customization
Supply and configuration of ERP application software,
RDBMS software and other utility software as required.
Provide deployment architecture including IT infrastructure
specifications / Bill of Material
The supplier portal to be seamlessly integrated with all the
ERP modules on a single platform
Provide the secure interface for online payment.
c. Implementation
A Centralized ERP solution with single application serving all
locations.
The data synchronization is real time between Head office
and all Depot offices.
The licenses shall be sized for optimum usage and shall take
care of next 5 years of business operational requirements.
The ERP system should be scalable to meet the varying data
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Sl.No
Scope of work Description
requirements of KSBCL for next 5 years without any
additional extension of the core application functionality.
Implementation of ERP application and acceptance of the
system
Necessary system integration among site offices with head
office
Digitization and migration of legacy data.
Migrate the existing data to the new ERP Module
Design & preparation of the test script, test data, trial run
and arranging acceptance testing of all modules.
Necessary system Integration among site offices with head
office.
Migration of the existing data on various applications running
in KSBCL to the new ERP.
Integrate/Migrate the existing online payment model to the
new ERP System.
d. Change Management
Provide training to users of ERP application
e. Post Stabilization
Deploy skilled personnel for handholding, helpdesk services
Go live run of all modules at head office and site offices with
real time data along with “Stabilization of the System” for the
duration of 2 months from Go-Live date.
f.
Maintenance & Warranty
Responsible for technical and functional support of
implemented system as provided in stabilization period.
Bidder should propose appropriate manpower both onsite
and offsite to cover all activities.
g. Post Implementation Phase
In this phase, Bidder would be responsible of maintenance of
the entire solution at HO and site offices for the contract period.
The following services should be provided by Bidder:
Maintenance
o Responsible for technical and functional support of
implemented system as provided in stabilization period.
o Bidder should propose appropriate manpower both onsite
and offsite to cover all activities.
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Sl.No
Scope of work Description
Helpdesk for internal and external users at KSBCL
development centre at Mission Road , Bangalore
Reporting.
h. General Instruction
a. Bidder shall involve KSBCL team from the stage of Project
Initiation, design, development, testing, customization, UAT
and roll out of the complete successful application solution to
KSBCL.
b. Bidder will be responsible for the generation and submission
of necessary documentation. Review and approval of
KSBCL is required on all such documentation before
commencement of activity.
c. Any additional components, sub-components, assemblies,
sub-assemblies that would be required to meet the desired
performance requirements will have to be provisioned by the
bidder at no additional cost during the implementation and
post implementation within the first year of AMC to the KSBCL
and without any delays.
d. Bidder should arrange for necessary tools for bug tracking,
defect logging, application performance monitoring etc. to
deliver the complete integrated solution and maintenance
services.
3. Detailed Scope of Work
3.1 Milestone 1: Project Initiation – As per Annexure-5
3.1.1 Project Planning
Successful Bidder shall do efficient project planning using industry standard project management
methodology. Ssuccessful Bidder is expected to plan for following activities as part of project planning
but not limited to:
• Project Initiation
• Project Planning
• Project Execution
• Project Monitoring and Control
• Project Closure
As part of tender response, successful bidder is expected to provide Project plan as per format given in
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Annexure - 23 Technical Form 8: Work Plan.
3.1.2 Resource Planning
The successful Bidder shall form a project team comprising the following key positions:
Project Manager
Solution Architect
Technical Architect
Functional and Technical Leads
Functional and Technical Consultant
DBA ( Apps & DB)
IT Infrastructure specialist
Other project roles such as process improvement, change management, training, etc.
Resource plan format has been provided in Annexure - 6: Constitution of Team and profile of the team
has been mentioned in Annexure - 19: Technical Form 4
3.1.3 Successful Bidder is required to study the documents provided by KSBCL like System Study
Report (SRS) which includes gap analysis etc and understand KSBCL’s requirement completely.
Based on the study, successful bidder will submit the observation report specifying the
customization required in the proposed system with respect to KSBCL’s processes.
3.1.4 The detailed project plan shall be internally reviewed for completeness delivered to KSBCL for its
review and acceptance. The mutually agreed Project Plan will form the basis for regular project
monitoring.
3.1.5 Successful Bidder is required to position the above mentioned resource team at KSBCL – Head
Office, Bangalore to carry out all the services mentioned in the scope of work. All the
implementation and configuration should be done in consultation with the KSBCL designated team
or it’s Consultant of STPI.
3.1.6 Successful Bidder shall hold fortnightly review meetings with KSBCL for providing detailed report
on the progress of the project (Project Progress Report) clearly highlighting the activities
completed in the reporting period, activities planned for the next reporting period, deviations from
the planned dates, issues/ concerns affecting the project progress, impact on the overall project
timelines, project related risks with their mitigation plans.
3.1.7 Successful Bidder shall ensure proper configuration management functions are being performed as
per the configuration management plan. Successful Bidder’s Project Manager shall review the
activities periodically.
3.1.8 Successful Bidder’s independent quality assurance team shall conduct regular reviews/ audits of
the project and ensure that the project adheres to the project plan documents.
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3.2 Milestone 2 : Initiation & Customization – As per Annexure-5 3.2.1 Software Requirement
The successful bidder shall be responsible for Supply, customization, migration & installation of ERP.
Tools, and any other component required for making the ERP application successfully operational as per
the requirements of KSBCL including the migration of the existing legacy data shall be taken care by the
successful bidder. Responsibility of renewal for ERP license AMC for the entire contract period lies with
successful bidder.
This should include the following:
Design, size, procure, supply, customization, migration and implement ERP application and
provide solution for transaction, technical and system administration for the offered ERP
application. The successful bidder shall quote the necessary license fees of the ERP application.
Supply tools, accessories and documentation. Tools and accessories shall be part of the offered
solution.
Successful Bidder will have to provide additional required licenses at the same or less cost as
mentioned in this tender response.
KSBCL would reserve the right to procure for up to +/- 25% licenses required up to 5 years
from the date of go-live at the same cost mentioned in the financial bid at Annexure 26
Successful Bidder should have back to back support and AMC agreements with software OEM
specifically related to this contract. KSBCL may verify this back to back arrangement.
KSBCL reserves the right to request for change in the implementation partner from the OEM if the
performance of the successful bidder is not satisfactory. OEM shall take the responsibility to
suggest a new partner and complete the work as per the time schedule.
3.2.2 System Requirements
The system will, essentially be characterized by the following features:
3.2.2.1 User Interface
The interfaces should be a very light user friendly and with graphic user interface with web access as
the system will be used both at head office, site offices, users of Excise Department, Suppliers and
retailers. There should be sufficient edit and validation checks in the system. It should provide
safeguard to prevent damage to data from operator errors, simultaneous updating, and module
unavailability or system failure. The system should provide consistent screen and modules. It should
provide on-line error reporting and use a menu based system with facilities to bypass menus. The
system should provide drill down facility to next level of details and so on.
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3.2.2.2 Single point of data entry/ data capture
The system should be based on Single Unified data model and capable of capturing data, already
entered into the system so as to ensure integrity of data.
3.2.2.3 Data access and security
The system should be compliant to CERT-In, D/O Information Technology Guidelines for Web/
Application / Network Security and have proper security and maintenance facility which limits
access to the system and its various functions to the users delegated with appropriate authority. It
should provide log in, both by user and by terminal. The System should provide the date and time
of all transaction with details of creation, read, update, delete or print. Access should be restricted
at different levels of data file, program, module, screen, record, field database table, row or
column. Suitable firewall against unauthorized uses, interceptions, misuses by outside parties
shall be provided.
a. Data archival
System should be able to archive data based on user specified parameters (i.e. data range)
and restore archival data for on-line use as and when required.
b. Open architecture
The system should be open to allow interoperability with general- purpose software and have
the facility to export/import data files from other applications. The system should be
compatible to major operating systems such as UNIX,LINUX,Windows and hardware platform
(INTEL).
c. Dash board function
Data collection rules for Management Dashboard Function (Executive Information System)
should be dynamic and flexible. It should be capable of being refreshed on schedule or on
need basis.
d. Modularity
The system will initially be required to cover a range of business process modules as
mentioned in Functional requirement specification but it should allow addition of more
modules as and when required, which should seamlessly integrate into the core system.
e. Integration
The system should be fully integrated across departments, functional areas and also across
geographical location of sites. It should be unified and on single platform. It should have the
ability to automatically update all related modules, for any change which has occurred in one
module. It should have the ability to assign validation on specific fields based on entries in the
data validation reference file. It should adapt Work Flow management techniques.
f. Internet and intranet enabled
The system should be fully web enabled to work in the Internet vide MPLS/Wimax/RF link/
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VSAT/ Broadband/ EVDO and Intranet environment.
g. Scalable
The system should be scalable to handle additional number of users and volume of data load.
h. System control and audit
The system should be able to define audit trails, audit logs and transaction log-in
requirements. It should enable audit trails on-line, tailor audit requirements by modules, call
audit records to an archive based data or other recorded audit details.
i. Localization
The system should have adequate localization to handle specific requirements of Regulatory
Indian Laws (State Government), tax and duty legislation and other regulations.
j. Help facility
The system should provide context based help facilities and also on-line help at functions,
screen and field level that can be tailored to suit KSBCL’s requirement.
k. Search engine
The system should be able to search across multiple repositories i.e. relational database,
HTML documents served by web servers, files on disk & email servers etc.
l. File management
The system should provide for searching of files to increase employee productivity by enabling
users to easily search files with a single search.
m. Performance standard
The system should ensure that functions and its integrations are according to the definitions
as per scope of work and shall have 99.5% uptime efficiency at all locations.
3.2.2.4 Design
Successful Bidder will perform a business study to prepare a Business Design Report and would
perform the following:
As per industry trends, map all business requirements of KSBCL in the ERP solution. To-Be
process report would be provided to the successful bidder at time of execution.
Successful Bidder shall draft a detail solution design for KSBCL scope of implementation
(mapping each process to proposed product specific technical requirements), which would be
the basis for further implementation and realization. This shall be treated as system blue print
and design document consisting each and every detail of the proposed solution which shall
include but not limited to organization structure, defined processes, organizational controls,
documentations and reports requirements, naming convention, templates/ formats, legal and
statutory requirements, customization if any.
KSBCL expects that successful bidder will bring in industry practices and recommended leading
practices wherever applicable and ensure that end to end process is defined.
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3.2.2.5 Configuration and Customization
Configuration: Based on the approved Business Design Document, the successful bidder will
undertake the system configuration and customization. After completion of configuration /
customization to the product, successful bidder shall carry out a trial run with KSBCL database.
This should be done in development and testing environment prepared for ERP. If the need arises
and the result is not up to the expectation of KSBCL, further reconfiguration will be done by the
successful bidder in order to close any gap left in meeting the desired objective without any
additional cost. Finally approved/accepted solution should be implemented at head office and site
offices as provided in the tender.
Customization: KSBCL intends to implement standard ERP functionality as far as practically
possible and to adopt the business processes of the standard ERP system and the leading
practices available in the offered solution. Successful Bidder is required to undertake
customization that may be needed in line with the changed, improved or specific business
processes requirement prepared during To-Be process study phase of the ERP implementation. It
is expected that successful bidder would exercise due judgment and caution while proposing any
customization. KSBCL strongly expects that all possible requirements should be satisfied with
configurationally changes unless technically required and there is no other better solution.
Successful Bidder shall conduct a study of the company’s technical and functional requirements
for customization with process owners and then make the required system design modifications
and implement the changes in order to achieve the desired functionality. However the same must
be tested, accepted and approved by KSBCL Team.
The successful bidder should include the cost of 100 customized reports (as asked for, in the
deliverables section), and 50 forms, layouts, enhancements, conversions, interfaces in the
implementation cost.
3.2.2.6 Functional Scope
Successful Bidder is also expected to refer to the Functional requirement specifications for
detailed requirements /expectations from each functional area. However, please note that the
scope might not be limited only to these requirements.
Should there be a need identified to implement additional functions / modules that could enhance
the overall value derived from the ERP, the same should be suggested by the successful Bidder.
In case KSBCL decides to implement additional modules at a later stage, the same shall be
compatible/ shall be readily integrated with existing modules at no additional cost.
The successful bidder shall complete all activities, milestones and submit all deliverables in
accordance with the timelines mentioned in this tender. Any case of delay or non-delivery of an
activity or milestone as per the finalized project plan will be subjected to penalty (as per Clause 7:
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Liquidated Damages of Terms and Condition at Annexure - 2). The system implementation
shall be considered as ‘complete’ after KSBCL issues stabilization acceptance certificate.
In case the successful bidder fails to achieve Go-Live in accordance with the time finalized in the
project plan due to reasons entirely attributable to successful bidder, it shall be subjected to
penalty as Clause 7: Liquidated Damages of Terms and Condition at Annexure -2.
If the maximum penalty amount is reached (as specified in Clause 7: Liquidated Damages of
Terms and Condition at Annexure -2), KSBCL may begin termination proceedings as soon as
successful bidder defaults on any timelines specified in the agreed and finalized project plan, due
to reasons entirely attributable to the successful bidder.
3.2.2.7 ERP Application
KSBCL is looking forward to automate entire business process. The modules of ERP application are
listed below.
3.2.2.7.1 Common Features
Some of the commons features among all modules are as follows:
a. The ERP solution should have all the following functions as a single application with Real time
postings
Financial Accounting
Inventory Management
And Procurement
b. The Proposed ERP solution should have all the core modules with required functions as natively
integrated applications on a single interoperable open platform.
c. The Proposed ERP solution should be built on Service Oriented Architecture (SOA)
d. The Proposed ERP solution should provide implementation, administration and operational tool
seamlessly integrated with the solution.
e. The Proposed ERP Solution should be supplied with the source code or the customized source
codes of the ERP solution. These codes should be part of deliverable without any preconditions.
f. The Proposed ERP solution should be able to meet the India specific requirements on service
Tax, TDS etc. and has the facility to provide these changes for localization on a continuous basis.
g. Ability to store scanned documents and maintain meta data of documents for easy search and
retrieval
Should cater to all requirements of KSBCL related to management of documents submitted by
KSBCL’s customers and vendors
Adequate access controls should be in place to limit access to critical documents
The system should allow the user to label the files to facilitate easy retrieval
The nomenclature of file storing should be established and policies should be defined allowing
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the user to upload and add labels as applicable
h. Ability to maintain audit log of all activities
Audit log shall provide a secure mechanism of keeping a log of all the events on all the servers
and devices.
Audit log shall be managed by the officials of KSBCL and the same shall not be accessible to
anybody else other than the system administrator.
Audit log message buffering in order to ensure that messages are not missed under heavy load
i. Ability to uniquely identify the users and provide access to system based on the rights of the users
The system must have a login id and password generated through the registration module.
The successful Bidder must establish security policies prior to implementing the system as per
the requirements specified by KSBCL officials.
The user record must be linked to the type (KSBCL personnel, customers and vendors) and
their designation
The access controls should be configurable to grant/revoke/modify access to the users to
applications and records in document management systems
The successful bidder must be responsible for the preparation of the access controls policy
document
j. Ability to provide ad-hoc MIS reports as required by user
k. Ability to provide customer and vendor interface
l. Proposed system should be unicode compliant.
3.2.2.7.2 Functional Requirements Specification (FRS)
The minimum functional expectations from the Integrated ERP solution are outlined in the table
below. The List are only indicative and is aimed at providing a broad overview of the type of activities
being undertaken within KSBCL. The successful bidder will need to provide an exhaustive list of
functionalities including best practices that KSBCL should adopt within the organization to attain its
strategic and operational goals. The successful bidder is expected to respond to the highlighted
functional requirements outlined in the section and indicate functionalities that are not supported by
its core ERP product. All the requirements stated in this document should be met by the core
applications comprising the latest versions of the standard ERP packages, including functionalities
such as workflow. The successful bidder should note that the solution proposed should be Unicode
compliant so that certain functionalities / features and reports may be bilingual as decided by KSBCL.
Further the successful bidder should note that integration of all the modules to achieve minimum
functionalities as tabulated below is deemed to be a part of the total solution offered by the successful
bidder and no deviation in this regard will be entertained.
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Sl No. Functional Requirements
1 Warehouse Management
Inbound Processing & Receipt Management
Acknowledgement of Receipt within Logistics
Advanced Shipping Notification
Consignment Inventory
Delivery Monitoring
Material Valuation
Outbound Processing
Delivery Processing & Distribution
Delivery Monitoring
Dock Door Management
Sales Order Issue
Ship Confirmation
Warehousing & Storage
Strategies
Warehouse Material Routing
Multiple units of Measure
Inventory Management
Storage and Stock Management
Inventory Aging
Visibility of Warehouse activities.
2 Physical Inventory
Planning Phase of Physical Inventory
Counting Phase of Physical Inventory
Monitoring of the Physical Inventory activities
3 Procurement
Confirmation and Monitoring Purchasing Activities
Procurement Visibility
4 Sales & Distribution
Account Processing
Sales Order Processing
Billing
5 Human Resource Management & Payroll Processing
KSBCL intends to utilize the HRMS system implemented by Government of Karnataka. The same needs to be integrated with the new ERP solution to be implemented by the successful bidder. The ERP solution should have the capability of integration with HRMS else they need to provide the OEM Payroll package.
6 Financial Accounting
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Sl No. Functional Requirements
General Ledger
Accounts Receivable
Accounts Payable
Fixed Assets Accounting
Bank Accounting
Cash Journal Accounting
Inventory Accounting
Tax Accounting
Closing Process
Financial Statements
Consignment Inventory Accounting
7 Management accounting
Organization Accounting
Margin based Accounting
8 Supplier Portal
Stock Check
Indent process
Excise payment
Transport Permit
Documentation
Billing Reports
Excise online permit
Payment Reports
9 Retail Portal
Stock Review
Payments
Raising Orders
Sales Indent
Challan Details
Receipt Processing
Sales invoice Publication
Transport Permit
Inventory Reporting
10 Analytics, Dashboard & Reporting
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3.3 Milestone 3: Implementation – As per annexure-5 3.3.1 IT infrastructure
The successful bidder shall be responsible for supply of adequate hardware, installation, configuration,
commissioning, testing, training, system integration and comprehensive on-site warranty for a period of
5 years for the hardware /IT Infrastructure and the scope is broadly stated below.
a. Design, Supply, Install, Configure, Test & Commission all the equipment and products with
necessary and adequate accessories, at KSBCL Data Centre, Mission Road, Bangalore, India or
any other location the KSBCL specifies.
b. The successful bidder is expected to design the 3 TIER network architecture with appropriate
hardware for the successful installation of the ERP Application and the same needs to be approved
by the KSBCL officials.
c. Successful bidder to Implement following Application & DB Instances :
Production
Quality Assurance
Development/ Support
Dashboard Management
d. All the supplied equipment should be scalable
e. The hardware /IT infrastructure set-up at KSBCL should have no Single-point-of-failure.
f. The successful bidder shall provide all other H/W items that are not explicitly mentioned herein but
are required to full-fill the intended specifications by the successful bidder in the bid. The
Specifications parameters are indicative and any item of higher rating will be preferred
g. No item should be offered whose end-of-sale has been declared by the OEM or has been declared
to be under phase out
h. Undertake cabling necessary for system integration and overall solution as per industry IT
standards. Integrate the proposed solution with the existing MPLS-VPN network so that the system
is available in the existing network.
i. All Servers, Rack, Switches and other items including Operating Systems and related software on
all servers / storage etc have to be installed and commissioned.
j. Testing based on Diagnostics software to ascertain healthiness of the hardware are to be carried
out by the successful bidder and Reports to be got checked by KSBCL
k. Installation, configuration and commissioning of Backup plan/ policy using backup solution.
l. Undertake all System Integration for all the server H/w components etc., configuration and
performance tuning of all software and hardware etc. and system testing inclusive of load balancing
/High availability testing, penetration testing, failover testing etc required for the commissioning of
the Servers and services without single point of failure.
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Would ensure that each cluster should provide the ability to recover from additional failures
protection against many multiple component failures.
The following test activities should be carried out.
To design tests for load balancing/ high availability testing.
Execution of load balancing/ high availability tests
Submit all the test reports to the ERP authorities for vetting and approval.
Penetration Testing
m. The successful bidder should ensure that servers, operating systems, switches, storage and other
equipment’ performance and responses are according to the definition as per SLA at Annexure –
8 and shall have expected Availability / uptime as specified in the SLA.
n. Software /OS
The successful bidder should supply Latest version of operating system as proposed in their
solution & wherever applicable Operating System for each partition with unlimited user with
media and full set of manuals
The OS license shall be provided to support all servers / partitions with separate independent
instances of the OS in each server /partition
Clustering software for Database and Central Instance-cum-Fail-over DB severs Cluster
o. The entire solution should have uniform platform of OS for servers irrespective of the processor
p. Undertake the following Access Control activities (indicative):
User account Creation/deletion as per access policy of KSBCL
Creating/modifying/deleting groups
Administrating user rights
Maintaining data access security etc.
Regular Submission of various Reports for all activities undertaken at periodicities, formats and
activities etc.
q. Undertake the following Performance Tuning activities (indicative):
Methodically carry from diagnosis to solutions.
Assist in device safe and secure procedures for enhancing performance of critical production
systems/databases in a competitive, policy based environment in co-ordination with application
vendor.
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Identify, correlate and isolate the performance bottlenecks in components of hardware, network,
operating systems etc.
Carry out performance tuning of operating systems, application and databases etc on regular
basis.
Regular Submission of various Reports for all activities undertaken at periodicities, formats
and activities etc.
r. Undertake the following server administrator activities (indicative):
Starting/Shutdown of server/services
Performance monitoring of server resources (CPU, Memory, disks)
Performance tuning of servers and other equipment
Monitoring access logs and application logs
Purging of temporary Files, logs
Virus prevention, detection and cure
Intrusion detection and protection
Firewall/IPS/IDS Policy formulation and implementation
Data backup and restoration planning and implementation using existing backup set-up
Managing Print queues
Applying service packs, hot fixes and security rollouts
Customizing login scripts
Troubleshooting Problems etc.
Managed by management console
Regular Submission of various Reports for all activities undertaken at periodicities, formats and
activities etc.
s. Undertake the following Database Administration activities (indicative):
Clustering is required for all the Database instances of the Production Systems. Each DB
systems will run in a high availability cluster on two different physical boxes, in the datacentre.
The cluster solution must be able to provide fail-over to the other system for any failure arising
in one of the systems due to:
Hardware
Operating system
Database
Application processes
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Site failure in such a fail over scenario, no committed transactions in database should be lost.
Once the failed system comes up, there should be a scope of reverting back to the original
configuration manually and automatically (both options)
Necessary software and scripts for automatic cluster failover should be supplied
It should be seamless failover without manual intervention
The users should be transparent to this switching and needn’t do fresh login
The required software/ hardware / partitions for implementation of cluster solution should be
included in the solution
All required software/Hardware/ partitions are in the scope of supply and shall be deemed to be
quoted in the price schedule as specified in the tender, in case of non-quoting of price the
successful bidder shall have to supply the same free of cost
The proposed solution of implementing this fail-over must be explained in detail in the technical
proposal along with logical diagrams
The documentation should identify the failure scenarios (for ex. Failure of a partition, failure of a
server with multiple partitions, failure of storage, failure of entire site) and detail the expected
behaviour, interruptions if any to the end user etc. for both failover and failback
The KSBCL reserves the right to include one or more of these scenarios as part of the
acceptance test. DB-Application Server LAN (Dedicated LAN to Connect DB & Applications
Servers)
The Cluster Server LAN consists of inter-networking of DB servers and their interconnection
with Application servers for inter-server traffic for Development, Quality and Production Systems
DB servers and Application servers are to be interconnected for each application, using either
separate switches or using a central switch with Zoning/VLAN configuration. DB and Application
Servers shall be interconnected through a dedicated Gigabit Ethernet LAN
The switches should be redundant with no Single point of failure
Successful bidder’s responsibility shall be to supply, install and commission Cluster Server LAN
which shall include cabling, converters, patch chords, connectors etc.
The Application servers should be run in load sharing mode under normal operation
It is proposed that the Backup will be taken with backup software and on to the tape library
t. Undertake the following Backup management activities (indicative):
Configure Backup for automatic backup of Application and Data
Backup procedure schedule
Onsite/Offsite backup
Verify integrity of Backup periodically
Media Logs/Replacement
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Recovery of Data in case of necessity etc.
Regular Submission of various Reports for all activities undertaken at periodicities, formats and
activities etc.
u. Undertake the following Performance Tuning activities (indicative):
Methodically carry from diagnosis to solutions.
Assist in device safe and secure procedures for enhancing performance of critical production
systems/databases in a competitive, policy based environment in co-ordination with application
vendor.
Identify, correlate and isolate the performance bottlenecks in components of hardware, network,
operating systems etc.
Carry out performance tuning of operating systems, application and databases etc on regular
basis.
Regular Submission of various Reports for all activities undertaken at periodicities, formats and
activities etc.
3.3.2 Data Migration
IT systems at KSBCL including Order for Supply (OFS), P5RM, Tally etc contain digitized
information of the projects and financials of KSBCL.
Successful bidder is expected to enrich / update the Master data of projects, customer details,
vendor details etc. This shall be done in discussion with KSBCL.
Successful bidder is expected to follow standard data migration principles such as data
assessment, data cleansing, data enrichment, Test - Extract and Load, Final and Load and
finally migration validation in order to migrate the data from the existing system to the newer
platform / application.
Currently KSBCL maintains following key applications:
a. Order for Supply (OFS) developed and maintained by NIC
b. Profit 5RM
c. Tally
d. E-Indent Portal
e. Retailers e-payment portal
f. Cold Storage
g. Host to Host HDFC
h. Transit Security Services
i. Asset Management System
Currently KSBCL maintains following key database:
a. Oracle Database Enterprise
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b. MS SQL
Successful bidder would be responsible for ensuring the accuracy and completeness of the
migrated data and KSBCL will reserve the right to verify the accuracy and completeness of the
migrated data / have it verified by its nominated agencies.
Migration of all data should be completed by the time the system is ready for ‘Go-Live’.
3.3.3 System Testing
Successful bidder is required to prepare procedures detailing the step for conducting System Tests,
which are accepted by KSBCL. The successful bidder shall after design and
customization/configuration of the ERP application, conduct tests to demonstrate that the system meets
all the requirements specifications as brought out in this tender and would be in accordance with the
procedures detailed in To-Be process document as provided to successful bidder. On the basis of
these tests, a report would be submitted by the successful bidder for review and approval by KSBCL.
The test results and response times should be demonstrated by the successful bidder during the testing
phases (Unit, System and integration) before Pilot Commissioning and during User Acceptance testing
(UAT) at each KSBCL location in an environment/infrastructure as mutually agreed upon by KSBCL
and the successful bidder.
3.3.3.1 Unit Testing
Unit testing shall be carried out by the successful bidder to ensure unit functionality meets the designed
requirements and baseline configuration is valid.
3.3.3.2 Functional and Process Testing
Successful bidder shall document the functional and process test cases and the test cases shall be
tested with business process procedures. The successful bidder shall also maintain the test cases with
test conditions and any variations of the standard transactions/ case procedures.
KSBCL shall be reviewing and approving the test reports which shall be documented by successful
bidder.
3.3.3.3 Integration Testing
Integration testing shall be carried out by the successful bidder to ensure cross function modules are
integrated and transaction data is flowing across the modules accurately. Successful bidder is required
to plan and execute integration and ensure satisfactory results are obtained. The successful bidder
shall also maintain the test cases with test conditions and any variations of the standard workflows/
case procedures.
KSBCL shall be reviewing and approving the test reports which shall be documented by successful
bidder.
3.3.3.4 System User Acceptance
The successful bidder will develop acceptance test procedures and the same will need to be approved
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by KSBCL. Successful Bidder shall document the user acceptance test cases and test cases shall be
tested with the designed business process procedures. The purpose of this acceptance is to ensure
conformance to the required process operations response time, the integrity of the software after
installation, and to eliminate any operational bugs. This will include:
Fine tuning of the software, ensuring all required related component software are installed and
any debugging required.
The acceptance tests will be carried out before go-live at site.
KSBCL shall be testing the test cases and would be tested with the designed business process
procedures developed by successful bidder
At the satisfactory conclusion of these Acceptance Tests to the satisfaction of KSBCL, the
commissioning/ implementation of the software shall be considered to be complete for the
respective location.
3.3.3.5 Product Documentation
The successful bidder will provide detailed final system documentation for reference of KSBCL.
Successful bidder shall prepare the final user manual incorporating all details of all menus and
functionality provided by the system. KSBCL expects the following in the form of product documents
however, the list may not be limited and the successful bidder will provide ongoing product information
for reference purposes and facilitating self-education for KSBCL personnel. Key documents required
are:
Configuration Documentation: consisting of system setting and parameters for each function
modules and IT equipment.
User Manual including system instruction and use cases, running of a program to perform
specific task in the system with sample reports, screen formats etc.
Process description manuals.
Latest source code, application deployment files, configuration files for entire solution
Any other documentation required for usage of implemented solution at each location.
Standard operational procedure (SoP) manuals.
On-line help manuals.
The successful bidder shall provide minimum three hard copies and two soft copies on (two different
CDs) of the above mentioned manuals.
3.4 Milestone 4: Change Management
3.4.1 Training to internal Users
The successful bidder shall impart training to the internal users in the operational and technical
aspects of the ERP application being rolled out along with the IT equipment used in successful
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implementation of the ERP application
The successful bidder shall prepare the module specific training manuals and submit the same to
KSBCL for review and approval
The training manuals are to be prepared in English
The successful bidder shall organize workshops for KSBCL officers on topics spanning the
functional, technical, usage and implementation of the system as illustrated in table below.
The knowledge transfer shall include initial and ongoing training and skills development, training
materials, operations manuals, procedure manuals and deployment / installation guide.
Successful bidder shall prepare interactive Training for the applications modules. Interactive
modules should be available in English. The information should be made available to all the
internal users through the KSBCL portal
Successful bidder shall update the Training Manuals, procedures manual,
deployment/Installation guides etc to reflect the latest changes to the solutions implemented.
Successful bidder shall ensure necessary environment setup, data creation to conduct end user
training.
KSBCL shall provide the necessary infrastructure such as training classrooms to conduct the
end user training.
Successful bidder shall appoint trainers and organize training sessions on a timely basis and
ensure that the attendance, performance evaluations are recorded from trainees.
Performance of successful bidder during these trainings shall be assessed based on the trainee
feedback collected for each training course. Successful Bidder shall design the trainee feedback
template in consultation with KSBCL
Successful Bidder will provide certificates to the trainees on successful completion of the training
for using the ERP application. A transparent mechanism shall be devised by the successful
bidder and approved by KSBCL for certifying the trainees
Successful bidder shall design suitable paper-based or practical tests for assessment of the
trained participants especially on the use of ERP Application. The successful bidder will have to
get the same approved from the KSBCL.
Following minimum training sessions needs to be conducted by successful bidder at his own
costs.
Sl.
No User Group Type of Training Number of Session
I.
Executive Leadership –
MD, ED’s, GM’s, and
other senior management.
Executive awareness, change
Management Workshops and
Seminars. Training should cover but
not limited to: Soft skill development,
1 session before go-
live of the system
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Sl.
No User Group Type of Training Number of Session
Preparing action plans, Project
monitoring w.r.t. milestones set and
Vendor Management.
II. All Departmental Employees (including officers (50 people)
Sensitization towards ERP application, The initiative underway, Roadmap for the project, The impact and benefits envisaged etc.
1 day per batch at
head office. Batch size
of maximum 30 people
Within 1 month from
Date of Signing of
Contract with the
successful Bidder
III. Train the trainer Hands-on training to
understand usage of all the features of the proposed products suite
2 training workshop
of minimum 5 working
days for maximum 30
people per training at
Head Office
IV. Functional users Training ERP application users as per the module wise functional requirement
Hands on Training minimum 3 working days for maximum 25 people per training at Head Office.
Functional training
would be repeated
after a gap of 15 days
for the same batch.
V.
Administrators (Department nominated staff who will handle the technical aspects, IT infrastructure required for the working of the software application)
The key technology resources
within the department will have to be
trained on specialized technology skill
like
Database management
application management
Troubleshooting
Data backup etc. There will be an yearly refresher course by the successful Bidder
1 training workshop of minimum 5 working days at Head Office
VI. All Departmental Employees including officers (50 people)
Refresher training to be given to the department employees either after addition of some new functionalities or after every 8 months
5 sessions of 2 days training each as refresher course during O&M phase
3.5 Milestone 5: Post Stabilization – As per Annexure-5
3.5.1 Successful Bidder shall provide post Stabilization support, as a part of this project, by
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deputing technical & functional consultants at site for full two months after implementation. The cost
of this shall be borne by the successful bidder. During the Stabilization period the successful bidder
would help KSBCL user to correct any trouble shooting while doing transactions or generating
reports. The successful bidder will update the user manuals and configuration manuals if required.
Successful Bidders who charge for Functional Support during the course of implementation till
stabilization acceptance should mention the amount separately and this amount will be considered
in Price Bid for evaluation. Any required configuration and/or customization required during this
phase would be done by successful bidder without any additional cost to KSBCL.
3.5.2 Handholding Services
Successful Bidder is expected to assist in conducting the operational activities and provide hand-
holding resources for KSBCL personnel at KSBCL Head Office for stabilization period of 2
months after Acceptance of System. Some of the indicative tasks identified are given below
o Provide assistance to KSBCL officers to use the system on daily basis
o Managing data entry and scan systems
o Perform operational tasks such as update of user information, reporting, generating MIS,
functional and IT related issue resolution, day to day query resolution
o Overall guidance and continuous training on use of the application including software
modules
Successful Bidder should provide handholding personnel for each functional head & his team as
described below. However, successful bidder should note that the resource requirement also
depends on KSBCL’s need and is thus not binding on KSBCL. For the purpose of bidding, the
successful bidder shall quote for all the required resources. KSBCL may later request for a
reduction or increase in the number of resources based on its requirement and the contract gets
revised accordingly.
S. No. Functions Number of handholding staff personnel
i. 1 Project Acceptance & Initiation 2
ii. 2 Financial Accounting 3
iii. 3 Warehouse Management including Inbound & Outbound process, Warehousing and storage.
10
iv. 4 Physical Inventory 3
v. 5 Procurement 3
vi. 6 Sales & Distribution 3
vii. 7 Supplier Portal 3
viii. 8 Human Resource & Payroll processing (Integration )
3
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3.5.3 System Go-Live
Successful Bidder is expected to obtain certifications of deployment completion at each site and Head
office given to successful bidder by concerned KSBCL official /it’s Consultant from STPI. Go-Live stage
would be considered as acceptance of the system and readiness of system to be used by the end users.
3.5.4 Manuals and Documents
The successful bidder should provide minimum three hard copies and two soft copies on two
different CD of all the activities carried out as per the Scope of Work at Annexure -3
The successful bidder should provide System Administration manual(s), User / operational
manual(s), regular training manuals and all related manual(s), service guides and handbooks,
which shall be used by KSBCL to run the ideal production environment.
Latest source code, application deployment files, configuration files for entire solution
This should include how the various parameters should be monitored and tuned in the live system.
All installation and configuration reports, documents, diagrams etc are to be supplied before
commissioning.
Two sets of above specified manuals should be provided in printed duly hard bounded form and 2
sets in soft copy on CD should be provided.
3.6 Post Implementation Phase - Ongoing Administration & Maintenance
3.6.1 Software Application Maintenance
The objective of application maintenance is to provide application maintenance and support
services, including request based services (problem requests/defect fixes), enhancements,
configuration management and post release support. As part of these services, successful bidder
should provide support for bug fixes, enhancements, operational support, and assistance to KSBCL.
Successful Bidder should be required to undertake the Application maintenance and Support
services.
Successful Bidder should commit to provide all necessary resources and expertise to resolve any
issues and carry out required changes, optimizations and modification so that complete system as
a whole works according to the specified requirements and satisfaction of KSBCL.
Successful Bidder should ensure that the entire solution as a whole is operational and run
according to stipulated performance standards.
Successful Bidder should ensure efficient knowledge transfer on a continuous basis so as to
ensure that application knowledge is passed on to new members subsequently joining the team.
The following sections explain the scope of each activity, successful Bidder is expected to perform
under application maintenance and support services for the period of contract.
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a. End User Support
o The end user support would include all activities related to resolving the bugs / defects reported
by application users. Every bug / defect should be logged. Every bug / defect should be
categorized on the severity levels.
o Successful Bidder should identify the solution and take necessary approvals from KSBCL and
release the patch for UAT after fixing the defects.
o Successful Bidder should document defects / bugs encountered as well as document the
resolution of the same. Successful Bidder should also update the Consolidated List of Common
Errors and their Resolution document.
o Successful Bidder activities would be monitored as per SLAs defined under Annexure 8 of
this tender
b. Application enhancement / New Development
o The application may require modifications or enhancements in the functionality. The
enhancements or new development may also be required to fix some complex problem
requests or defect fixes and upgrade the application performance.
o Successful Bidder should ensure that correct version of the application / program units are
being considered to carry out application enhancements/ new development.
o Successful Bidder should follow the configuration management plan for configuration
management and version control using the version control software.
o Successful Bidder should support KSBCL in carrying out the UAT for the modifications /
enhancements.
c. Configuration management and version control
o As the application undergoes enhancements and modifications due to problem requests, defect
fixes and change requests, it becomes increasingly important to keep the source code under
version control and the system under configuration management.
o With the objective of keeping track of the version updates in the application, successful Bidder
should adhere to the configuration management process defined in conjunction with KSBCL.
o Successful Bidder may be required to assist KSBCL personnel in ensuring that a copy of the
production environment is backed up and stored in the repository before the new / modified
components are copied to Production. Successful Bidder may be required to assist KSBCL
personnel in restoring the backed up application versions for testing purpose mainly addressing
the restorability of the media.
d. Release management
o Release management procedure should be defined in conjunction with KSBCL to ensure smooth
transition of the application changes from release environment to production environment.
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o As part of the release management successful bidder should perform the following activities:
i. Successful Bidder should group the related change requests, assess their development
progress and accordingly prepare a schedule for their release.
ii. Successful Bidder should in consultation with KSBCL prepare a detailed release plan for every
release. This plan should include the release number and date of release. It should also
contain details about the change request to be released.
3.6.2 AMC Administration
Successful Bidder should ensure availability of AMC support with all the OEMs for proposed
software components. This AMC support period should commence from the date of successful
implementation of the ERP Solution till the end of the contract.
Successful Bidder should track the Annual Maintenance Contracts for all software at the
KSBCL office location and data centers and initiate procedure for renewal of the same at
appropriate points in time.
3.6.3 Helpdesk for internal and external users
A helpdesk is envisaged to be provided for the resolution of technical queries by internal or
external users. Typical helpdesk activities shall include:
Deployment of sufficient manpower to attend the helpdesk requests for extending technical
support on application to end users. Helpdesk of 2 persons is envisaged by KSBCL but
successful bidder is advised to assess helpdesk manpower based on the scope of work provided.
Provide Help Desk facility for agreed SLAs for reporting technical incidents / issues / problems
with the system. Help desk facility shall be provided through a dedicated phone number
Implement a call logging system in line with the severity levels as per the SLAs. The Help
desk shall log user calls related to system and assign an incident/ call ID number. Severity
shall be assigned to each call as per the SLAs.
Track each incident / call to resolution.
Escalate the calls, to the appropriate levels, if necessary as per the escalation matrix agreed
upon and developed by successful bidder and KSBCL
Coordinate with respective OEM for closure of calls.
Analyze the incident / call statistics and provide monthly reports including but not limited to:
o Type of incidents / calls logged
o Incidents / calls resolved
o Incidents / calls open
Update the frequently asked questions on KSBCL website to assist end users in resolving
basic issues themselves.
Space for helpdesk would be provided at KSBCL or any other location that KSBCL specifies.
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3.6.4 MIS reports and Incident reporting
The following is an indicative list of MIS reports to be submitted by the successful bidder post go-live.
The successful Bidder shall also draw an exhaustive list of reports in consultation with KSBCL.
Successful Bidder shall submit the reports on a regular basis in a mutually decided format.
Successful Bidder shall submit 2 hard copies and 1 soft copy of each of the reports:
Consolidated SLA / non-conformance report
Summary of incidents reported like Application down, overall downtime, security
vulnerabilities detected, hacker attacks / security threats, peaking of utilization, etc
Feedback report from users for the services rendered.
Bug / defect resolution reports including the analysis of bugs / defects resolved, pending,
completion time, responsiveness, concern areas, etc.
Change Request Logs with their resolution status
Log of break fix and preventive maintenance undertaken
3.6.5 IT equipment Support
The successful bidder shall provide 24 X 7 X 365 support ( remote support – telephonic, mail etc)
Manpower at On-site : Successful bidder shall provide adequate number of competent personnel
at KSBCL office at Mission Road Bangalore to manage the entire ERP System , IT Infrastructure
and operation. The personnel should be available on site to provide the warranty/operational
support on 9X6 basis. The manpower should be always available always available during 10:00
AM to 7:00 PM, Six days a week (Monday-Saturday). For rest of the period, the manpower can
either be available on site or should be available on telephone. During non-office hours the
manpower should reach site within four hours for critical calls. The concerned service engineers
should be associated with the project from installation stage.
KSBCL has the right for ask for a change of maintenance personnel without citing reasons. The
successful bidder shall arrange a replacement within 3 working days having the same or higher
competency level.
3.6.5.1 System Management ( Indicative)
The indicative functional scope of the System Management is as follows:
Monitoring, logging and reporting of the equipment operation
Periodic health checks of the systems and implementing proactive rectification measures.
Troubleshooting Servers, OS, Storage, backup related issues etc.
Analysing and reporting all system related issues.
Managing user, roles and passwords of all the relevant subsystems, including, but not limited to
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servers, OS, storage, network, applications etc.
Liaison with various vendors, OEMs, agencies and service providers for equipment maintenance
& related work.
3.6.5.2 Server Administration ( Indicative)
Server Administration Functions include following activities:
Operating System administration and tuning
OS and software Re-installation in the event of system crash/failures
Configuring file systems, volumes and apportioning disk space
Ensure proper configuration of server parameters.
Periodic system performance tuning.
Addition, deletion, re-configuration of devices, additional users etc.
Implementing security patches on servers at all levels.
Orderly start-up and shutdown of servers as per laid down procedures.
Security management - Configuring account policy, access rights, password control as per
KSBCL’s security policy
Ensure all critical services are running properly on the servers. Schedule and optimize these
services.
Maintain lists of all system files, root directories and volumes.
Carryout Monthly Penetration Testing and Load/ Stress testing and submitting the report to
KSBCL, highlighting observations and recommendations.
Resolving all server related problems.
Escalating unresolved problems to ensure resolution as per the agreed SLA.
3.6.5.3 Storage Administration (indicative)
Management of storage environment to maintain performance at optimum levels.
To ensure that KSBCL is able to take regular and proper backups of all Servers & Storage to
protect against data losses.
Management of the storage solution including, but not limited to, management of space, volume,
RAID configuration, configuration and management of disk array, storage, backup agents etc.
3.6.5.4 Backup and Restore (indicative)
24 x 7 supports for file and volume restoration requests.
To help KSBCL in regular Backup of operating system, database and application as per
stipulated policies and time schedule.
Help KSBCL in conducting periodic restore operations on backed up data.
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Assist in backups of volumes, files and database applications whenever required.
Real-time monitoring, log maintenance and reporting of backup status on a regular basis, shall
ensure prompt problem resolution in case of failures in the backup processes. Regular
maintenance of all the media and the backup/storage devices.
Provide MIS reports such as weekly reports on backup and restoration (failed reasons), monthly
report on planned backup & backups actually taken and Quarterly report on number of
restoration drill performed and percentage of success, health status of media and drive.
3.6.5.5 Performance Monitoring and Reporting (indicative)
Ensure regular monitoring and maintain a log of the performance monitoring of servers including
but not limited to monitoring CPU, disk space, memory utilization, link utilization, router and
switches utilization, I/O utilization, Central Storage etc.
Ensure regular analysis of events and logs generated in the entire sub systems including but not
limited to servers, operating systems, databases, applications, network etc. The system
administrators shall also ensure that the logs are backed up and truncated at regular intervals.
Undertake appropriate actions in accordance with the results of the log analysis to ensure
optimal performance.
3.6.5.6 Regular Submission of various Reports for all the activities mentioned above are to be
submitted at periodicities, formats and activities etc.
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33. Annexure - 4:Technical Specification
A. Business and Technical Functionalities of ERP
1. Business Functionalities
1.1 Financial Accounting
General Ledger Provides a comprehensive picture for external accounting and accounts. Records all business transactions (primary postings as well as settlements from internal accounting) in a software system that is fully integrated with all the other operational areas of the company to ensure that the accounting data is always complete and accurate.
Accounts Receivable Records and manages customer accounting data via the Accounts Receivable (AR) component. Connects AR directly to the G/L using a special reconciliation account.
Accounts Payable Records and manages vendor accounting data via the Accounts Payable (AP) component. Connects AP directly to the G/L using a special reconciliation account.
Fixed Assets Accounting Maintains and analyses fixed assets according to generally accepted rules in the company's country. Delivers country templates with the system.
Bank Accounting Includes the management of bank master data, cash balance management (check and bill of exchange management), and the creation and processing of incoming and outgoing payments. The ERP system must provide facility of bank accounts reconciliation with financials.
Cash Journal Accounting Manages cash transactions via Cash Journal Accounting. Calculates and displays the opening and closing balances and the receipts and payments totals automatically.
Inventory Accounting Supports the valuation and reporting of inventory according to different regulations. Carries inventory values in two additional currencies/valuations via the Material Ledger component. Performs all goods movements in the Material Ledger valuations. Supports the valuation in Multiple costing methodologies (Average, Standard costs).
Tax Accounting Supports the calculation and reporting of taxes on sales and purchases and withholding tax. ERP system should include a facility to handle India based Tax localization. The India Tax Localization includes supporting of Excise Duty, Service Tax, Value added Tax (VAT), Sales Tax, Purchase Tax, TCS and TDS. The Tax mechanism should support additional taxes other than the ones mentioned.
Closing Process Supports closing process of financials, purchasing and inventory portions of ERP application with process automation, and reconciliation.
Financial Statements As part of the period or year-end closing, individual companies create financial statements according to country-specific regulations. Should generate financial reports such as income statements and balance sheet based on general Ledger.
Consignment Inventory Accounting
Consigned Inventory from Supplier should be fully integrated with ERP Cost Management and accounting. The ERP Accounting and costing occurs at the time of consumption. The expected functionality includes that the Consigned goods are not accrued with financial implications. The owning organization is the supplier site. The ERP costing mechanism or engine should be able to uniquely identify material transactions for consigned stock but does not cost these transactions.
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The consigned material that is transferred from the consigned stock to the regular stock by transferring the ownership from supplier to the inventory organization. The consigned goods that are consumed, they are valued and accounted at the price that is in effect at consumption time.
The consigned inventory consumption transactions should be grouped at the end of the billing cycle by supplier.
1.2 Management Accounting (Controlling)
1.3 Warehouse Management
1.3.1 Inbound Processing & Receipt Generation
Acknowledgement of Receipt within Logistics
Confirmation of the quantity received forms the basis of the information flow to the planning and purchasing departments. Customers can consider the new stock or requirement situation and see the receipt in the order history. If the receipt is relevant for Warehouse Management, the receipt confirmation is linked to physical inbound processing. The Warehouse management should support receiving of consignment inventory per supplier.
Advanced Shipping Notification
An ASN is a document from the vendor which contains the exact materials, quantities, and the delivery date with reference to a purchase order. The ASN should support consignment inventory process.
Consignment Inventory
Consigned Inventory from Supplier exists when inventory is in the possession of KSBCL but remains the property of supplier by mutual agreement. Consigned inventory from Supplier refers to one type of consigned inventory practice where you receive and maintain goods belonging to one or more of your suppliers.
Warehouse Management should facilitate the ability to store and transact stock that is owned/ planned by Supplier (consigned stock). Warehouse Management should be able to perform critical warehousing transactions such as Picking and Put away and should facilitate rule based logic for the consigned stock per supplier.
Delivery Monitoring The delivery monitor provides an overview of deliveries in working processes. It gives an overview of the workload in different areas, for example shipping, transportation, or invoicing, while also allowing you to collectively process documents that have the same selection criteria. Specialists in different execution areas of the company can use this tool to gain a quick overview of their workload, drill down to single documents, and trigger follow-up activities.
Material Valuation The receipt confirmation automatically triggers the material valuation and creation of documents for accounting. Documents for controlling are also created if necessary. Consignment Inventory should be valued at zero for all suppliers. Regular stock should be valued at material cost. The write-off /issue should happen only on the regular stock.
Organization Accounting Assigns costs, revenues and balance sheet items on the basis of internal organization supporting multi-org structure (Head office, Satellite Depot). Accounting should support external segment reporting. Supports both the period accounting and the cost-of-sales approach. Can be implemented either as an extension of the general ledger to include the dimensions segment and profit centre (new general ledger) or as a separate ledger specifically for Profit Centre Accounting (classic general ledger).
Margin based Accounting Ability to view and analyse individual margins accrued per retailer perform a complex analysis of the accrued margin accounting.
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1.3.2 Outbound Processing
Delivery Processing & Distribution
Delivery processing controls the actual fulfilment of sales orders, purchase orders and stock transport orders. The execution of logistics tasks is handled here. With delivery processing, the goods are shipped and relevant documents are printed out. The sales requirements can be distributed to alternative locations. The delivery might be shipped to the customer directly from the fulfilling locations (more than one delivery), or consolidation may occur at one location before one complete shipment is transported to the end customer.
Delivery Monitoring The delivery monitor provides an overview of deliveries in working processes. It gives an overview of the workload in different areas, for example shipping, transportation, or invoicing while allowing you to collectively process documents that have the same selection criteria. Specialists in different execution areas of the company can use this tool to gain a quick overview of their workload, drill down to single documents, and trigger follow-up activities.
Dock Door Management Dock Door management gives the warehouse an overview of stocks located on trailers, trucks, or railcars in the warehouse staging area.
Sales Order Issue The outbound delivery forms the basis for material issue posting. The Sales order outbound delivery will result in material issue at the time of confirmation. When you post material issue for an outbound delivery, the following functions are carried out on the basis of Challan document:
1. Warehouse stock of the material is reduced by the delivery quantity.
2. Value changes are posted to the balance sheet account in inventory accounting.
3. Requirements are reduced by the delivery quantity. 4. Material issue posting is automatically recorded in the document flow.
After material issue is posted for an outbound delivery, any reversal should be processed using return material authorization process. This prevents any discrepancies between the material issue document and the outbound delivery.
Ship Confirmation The ERP system should support ship confirmation process in which an invoice is issued only after the retailer has confirmed the delivery's arrival. In addition to the ship confirmation, we should be able to record the delivery date, time and the actual quantity. System should allow shipping quantity tolerances wherein we should have facility to over/under ship the quantities mentioned on Sales Order.
1.3.3 Warehousing & Storage
Strategies Warehouse Management should allow us to manage material flow, using advanced put away and picking strategies. In the standard system, these strategies for put away include random put away (next empty bin), bulk storage, fixed bin or addition to stock. The picking strategies include standard strategies first-in first-out (FIFO), last-in first-out (LIFO), picking by shelf life expiration date (SLED) or partial quantities first.
Warehouse Material Routing Warehouse management should support inbound material routing based on the nature of the material (Wine, Whiskey and Beer) to the rightful sub-inventory.
Multiple Units of Measure Warehouse management should support multiple units (each, carton etc.) of measure. The unit of measure will be used for inventory transactions
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handling packaging and shipping.
Inventory Management Inventory Management should manage the stock of KSBCL in quantities and values. Inventory management should support consigned inventory (owned by supplier). Inventory management should be able to clearly identify the owner of the consigned stock. It should be integrated with Supply Chain accounting and is responsible for goods receipts, goods issues and managing different item categories. Inventory management should clearly demarcate between available stock and reserved stock. System should allow reservations of stock per retailer, sales order. Inventory Management enables a summarized visibility of stocks per supplier. System should have a facility to identify the expired and damaged stock. System should have control in place to modulate the transactions associated with expired and damaged stock.
Storage and Stock Management
Inventory management system should support classification of warehouse and sub-classification (sub-inventory) of space within the warehouse.
System should support tracking numbers (LPN, UIN etc.) to track packaged goods within the warehouse covering different units of measure (Box, Carton etc.). The tracking number should have facility to store the manufacturing date, status tracking and supplier information etc.
System should support multi level packing (bottles packed into Box, The Box packed into Carton, Cartons packed into a pallet).
Inventory Aging The inventory management system should support aging of consigned and regular stock. The aging process should be set up for the combination of Item, Supplier and Supplier site.
Visibility of Warehouse Activities
System should be able to help the manager oversee warehouse activity and help to plan and optimize work processes in the warehouse. It should provide a tool to notify those responsible if there are delays or errors in the overall system. The system should allow managing and controlling the resources and tasks in a site. It should enable the manager for allocation of tasks to different resources and to perform various operations (tasks, resources for example).
1.4 Physical Inventory
Planning Phase of Physical Inventory
The physical inventory process can plan which material has to be counted at which storage location on which date.
Stocks can be blocked for goods movements before begin of counting, measuring and weighting.
Counting Phase of Physical Inventory
Should support stock counting. After the results have been entered, you can monitor the differences and trigger a recount if necessary. If you post quantity differences for your locations, an update of the material valuation and financial accounting is triggered automatically. System should not allow any business activity during the physical inventory process.
Monitoring of the Physical Inventory activities
Detailed functions for monitoring the completeness of the physical inventory, the status of open and completed physical inventory activities, and the results of historical physical inventory activities are available. You can monitor the activities on material or location level.
1.5 Procurement
Confirmation and Monitoring Purchasing Activities
System should support creation of Purchase requisitions and purchase orders. The system should be compatible in receiving purchaser order
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confirmation from the supplier (for example, order acknowledgements, loading confirmations, or shipping notifications). System should facilitate option for notifications that allows reminders to be sent automatically if follow-on activities are delayed (for example, a confirmation or delivery by the supplier). Monitoring functions provide an overview of the status of all running procurement processes.
Procurement Visibility This visibility process covers the procurement process from the time a purchase order is created for a planned material through transferring the data to the data warehouse, where it is analysed.
Procurement Tracking & Monitoring: The whole procurement process is monitored from the Purchase Order creation through Payment, including Acknowledgement, Advanced Ship Notification, Goods Receipt and Invoice.
Alerts & Follow-Up for Procurement: Provides alerts to supplier and buyer for quantity and date discrepancies.
1.6 Sales & Distribution
Account Processing System should enable KSBCL to have a detailed view on retailers. Captures, monitors, and tracks information such as master data, and an overview of critical relationships.
Sales Order Processing ERP Order management module should have a capability to allow sales team to easily configure, price, and create sales orders for the retailers. In addition it should provide the ability to perform product determination and substitution, explore structured products in a business transaction to carry out pricing, availability checks. Inquiries
Allows you to create and process retailers’ requests. Trading Community Allows you to automatically determine and load the retailers involved in the sales transaction, for example:
Ship-to-party
Bill-to-party
Payer
Contact person Employee responsible
Attachment Handling
The System should allow addition of attachments to the Sales Order. The attachment can be in the form of Text or File.
Pricing & Tax
The System should allow determining the different kinds of conditions, such as product-, customer- and contract- specific prices, free goods, surcharges, discharges, freights, taxes, etc.
Price Calculation:
The System should provide an engine to determine prices based any specific criteria.
Price List:
The System should support supplier-specific price lists.
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Payment Card Processing
The System should work with payment cards, such as credit cards. Copies payment card information from customer master data in orders and other sales documents.
Credit Management and Credit Check
The system should have a facility to limit financial risks by carrying out credit checks that can influence transaction processing and setting up a workflow connection to notify responsible.
Availability Check
The System should check whether a product can be fulfilled in terms of stock availability for a given Sales Order. System should provide a facility to reserve the product in the required quantity.
Documents
The System should be able to provide standard documentations in reference to Order management such as pick release document, Bill of Challan etc.
Billing The System should support billing activity associated with sales and distribution. Information on billing should be available at each stage of order processing and delivery processing.
Billing documents such as invoices, credit, or debit memos, can be created based on order information only or based on order and delivery information, where, e.g., the quantity to be invoiced is derived from the delivery note.
During billing process system should allow us to create, change, and delete billing documents such as invoices, credit memos, and debit memos.
Integration with financial accounting consists of billing data in invoices, credit, and debit memos to financial accounting. The system posts offsetting entries to the appropriate accounts (with the help of "account assignment") and makes sure that system can recognize all billing documents belonging to one business transaction (for example, a credit memo to an invoice). Integration with controlling consists of assigning costs and revenues to the appropriate sub-ledgers.
1.7 Supplier and Retailer Portal
Supplier and Retailer Portal
KSBCL is currently seeking a web based enterprise Portal application that structures all supplier and retailer communication through a secure internet-based portal.
A Web based Portal application should be offered as part of the ERP Suite offering. It should not be classified as third party licensed product with integration with parent product or customized version of parent product. The portal should be seamlessly integrated with ERP suite. The application should provide a powerful platform for online collaboration between suppliers, retailers and KSBCL. Web Portal should provide most current information about purchase orders, shipment deliver and payment status for suppliers. This portal should provide the current stock position of the Depot on a real time to the retailer to place the indent online with approval mechanism.
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Web Portal Application should enable two-way collaboration that enables suppliers and retailers to submit change requests, ship notices, payments, and profile data.
Web Portal Application should seamlessly integrate with Other modules provided within Parent ERP Suite relating to purchasing, financials and supplier data maintenance.
Web Portal should support online supplier and retailer registration and easy maintenance.
Web Portal should be able to provide current on hand inventory information to the suppliers and retailers online.
Supplier Portal Consignment Inventory
Suppliers should be able to use ERP Supplier Portal to access and review information about consigned stock and consumption advice data. The procurement process using Supplier Portal is handled the same way for consigned material as regular inventory. Supplier Portal should provide the ability to initiate the invoicing process and to create Advanced Shipment Notices (ASN). The portal should allow the suppliers to review current on-hand quantities, returns, receipts, overdue receipts, shipment schedules, and the stock ship confirm information. Supplier Portal should provide the facility to perform inquiry into following list of things:
a) Search - Consigned Items b) Consigned On-Hand quantity c) Consigned Shipments d) Consigned Receipts e) Consigned Returns & f) Material Transactions
1.8 Human Resource Management & Payroll Processing
KSBCL intends to utilize the HRMS system implemented by Dept. of e- Governance, Government of
Karnataka. The same needs to be integrated with the new ERP solution to be implemented by the
bidder. The ERP solution should be capability of integration with HRMS. If the successful bidder is
not able to integrate with the HRMS module of State Government due to some constraints; in such
cases the successful bidder shall provide the new OEM payroll module to KSBCL. KSBCL shall make
arrangements in providing necessary application interfaces of HRMS through concerned Department.
1.9 Complete Solution should have the capability to reflect the impact of every transaction into the
Final Trial balance of the KSBCL on real time basis, without any further processing.
1.10 Complete Solution should have Budgeting and Availability control solution within ERP Suite
Financial Module to enable seamless process flow of Budgeting and Budget availability check.
1.11 Analytics, Dashboard & Reporting: Complete Solution should provide User Definable Dynamic
Dashboard and Analytical tool as part of the business intelligence solution offering to provide the
intelligent analytical information as required by the Department.
1.12 Whenever there is a legal or localization change related to taxes, the application vendor should
be able to provide solutions with effective date and without taking much effort on testing.
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1.13 Complete Solution should be scalable to provide full integration across modules so that enterprise
wide information sharing is made easier and automatic by tight integration across different
departmental functions.
2. Technical Functionalities ERP should be implemented having the following technical capabilities:
i. Seamless integration between the various modules of ERP solution.
ii. Supplier Web Portal seamless integration with ERP Suite is Mandatory.
iii. Capability to easily configure the changes in the business process scenarios and should be able to
implement them without much effort on coding, testing etc.
iv. Availability of various components/business process of the solution on the single platform should
allow interoperability and seamlessly integration.
v. Should have Implementation / Support tool, integrated seamlessly and be used during the
implementation life cycle to carry on the critical activities of the project like Process documentation,
Testing etc.
vi. Should have capability to integrate with external solutions like Payment Gateway etc.
vii. Should have the ability to restrict data updating /deletion /creation only through Application layer.
viii. Should have the ability to configure the number of permissible log-in attempts.
ix. Should provide 24/7 Support for the issues arising out of the Solution.
x. Solution should be compatible, tested and certified with the standards based operating systems
like, Linux, UNIX, Windows, Solaris and AIX.
xi. Solution should support each of the following browsers i.e. Internet explorer, Firefox & Safari.
xii. All licenses offered should be fully utilized without any restrictions.
xiii. There should be no software installation, plug-in, active x controls or download be required on the
client to utilize the full functionality of the ERP.
xiv. ERP OEM should have training centers and support center in India.
xv. The solution offered shall be Unicode Compliant.
xvi. The solution offered should be Service Oriented Architecture compliant.
xvii. The solution shall support N-Tier and Internet architecture.
xviii. The solution should be natively built based on 64 bit operating system.
xix. Should support application and database clustering and load balancing.
xx. Should have Online Documentation, On-line help, Field-level help, Screen-level help etc.
xxi. KSBCL should have the option of getting frequent updates from the solution provider, thereby
constantly keeping the software up-to-date with technological advances as well as improved
functionality.
xxii. The Solution offered should be able to import data from various formats (Text, Excel, CSV, XML
etc.).
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xxiii. The system should have a tool to enable all end user to log in issue and seek support.
xxiv. The system should function on any RDBMS Platform without any performance/Security issues.
xxv. New ERP system shall be configured by involving IT team of KSBCL for better understanding of the
entire business process for carrying out the routine maintenance issues after successful
deployment of the solution.
3. Security Requirements:
i. System should have adequate security measures in place for enforcing Govt. of India security
guidelines in terms of Confidentiality, Integrity and Availability of data.
ii. System should have user ID tracking for data creation and updation.
iii. System should have the facility to create roles and responsibilities for limiting the user database
access.
iv. System should have the facility to track of logs with regard to DB changes.
v. System should support data synchronization e. g. advance cash receipt not linked with sales order
indenting.
vi. System should support cold back up and hot back up facility.
vii. System should support presence of firewalls at each of the depots leading to prevention of major
security breaches.
4. Document Management System (DMS)
The Successful Bidder should also implement DMS. The Successful Bidder should implement the DMS
as per the requirements and timelines indicated by KSBCL. Broadly the DMS should have following
capabilities:
i. Provide storage
ii. Versioning
iii. Metadata
iv. Security
v. Indexing and
vi. Retrieval & processing capabilities, etc.
The solution should be capable of accepting and processing data information in any format and platform
independent. The successful bidder should propose a suitable solution as per the requirement of the
KSBCL.
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5. IT Infrastructure & Networking
ERP Solutions offers significant improvements on the overall business process, but those improvements
demands for a robust IT Infrastructure. The adequate IT infrastructure, hardware and networking are
crucial for a successful ERP implementation.
KSBCL shall ensure scalability and security of the network by deploying redundant network connectivity
for high availability of the system.
The successful bidder shall consider following design criteria for sizing IT Infrastructure for successful
implementation of the ERP:
a) Availability: As per the best practices followed, it is proposed to build redundancy (1:1) at servers
and network levels to achieve the high availability of the system to avoid single point of failure.
b) Scalability: The IT Infrastructure is proposed to be sized as per the current needs of the application
and future requirement considering the growth for the next 5 years for the application to handle
continuous growth.
c) Security: An ERP solution shall have high security embedded into it. Security is considered to be
the top most priority of the organization. Comprehensive authorization mechanism is required which will
enable the management to provide apt access to their users according to the role. Security not only at the
user’s authorization level but must also be at the system level that is protection from hackers or malicious
computer applications etc.
The indicative Bill of Material (BOM) and the technical specification of the IT infrastructure are mentioned at Annexure - 9
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34. Annexure - 5 : Timelines, Milestones & Deliverables Succesfull Bidder is expected to follow the schedule as mentioned below. Each of the deliverables
should be accompanied with a presentation on the deliverable by the bidder. The submission of
deliverable will be deemed complete after the submission of the hard / soft copy of the deliverable and
the presentation by the bidder. The “Expected Date of Completion” as mentioned in the table below is
the date by which the deliverable shall be submitted to the KSBCL.
T: Date of signing of Contract with successful bidder
Activities
Date of
Submission
from ‘T’
Payment
Milestone Deliverables
Milestone 1: Project Initiation
Project Plan
Study of scope of work and
Observation Report from bidder
T + 4 weeks M1
D1: Kick Off Report
D2. Agreed and Finalized
Project Plan
D3. Observation Report
Milestone 2: Initiation & customization
Identify the customization requirements
Post business requirement gathering
bidder shall prepare business design
report
Prepare detailed deployment
architecture
T + 8 weeks M2
D4: Business Design
Report
D5: Customization
requirement report to
cover SRS for each
module
D6: Infrastructure
deployment Plan
Milestone 3: Implementation
Bidder shall prepare functional and technical design documents
Procurement of license and
installation
Data migration using standard tools
and techniques
T+10 weeks
M3 –
Procureme
nt of
License
D7: Functional and
Technical Design
document
Milestone 4: Acceptance of the System
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Activities
Date of
Submission
from ‘T’
Payment
Milestone Deliverables
Configure and commission for the
entire module and designing data
template to be uploaded
Carry out comprehensive tests (unit
testing, integration testing, user
acceptance testing) of all the modules
and sub modules
Go-Live of ERP system across all the
sites
Bidder shall prepare standard
operating procedure manuals
Prepare a detailed user manual for
each module in adequate details
T+24 weeks
M4 - Acceptance of System
D8: Configuration Report
D9: Data Migration Plan
D10: Unit Test Scripts
D11: Integration Test
Scripts
D12: User Acceptance
Test Scripts
D13: User Manuals and
system Manuals
D14: System Acceptance
/ Implementation Report
Milestone 5: Change Management
Design training curriculums
Conduct training modules/ T + 28 weeks M5
D15:Training modules & curriculums
Milestone 6: Post Stabilization
Bidder shall provide hand
holding services during the
stabilization period of 2 months from
the date of successful go- live
operational acceptance
Will provide and implement updates and upgrades for installed ERP, free of cost as per AMC
T+32 weeks M6
D16: Project Stabilization
Report
D17: Project
Management Report
D18: Customized Reports, Layout changes and enhancements
Annual Operations & Maintenance
Operations and Maintenance Support
For the contract period (post Acceptance of System)
Equated quarterly installments in months of January, April, July and October
Monthly log of service calls and problem resolution reports for Helpdesk
Quarterly Performance
Monitoring Reports for
the system
Updated system design
documents,
specifications for every
change request
Latest source code,
application deployment
files, configuration files
for entire solution
Updated user manuals,
administration manuals,
training manuals etc
Software change logs
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35. Annexure - 6:Constitution of Team
I. Overview
a. Bidder should provide adequate number of personnel each responsible for a specific role
within the system. Bidder must provide clear definition of the role and responsibility of each
individual personnel.
b. Bidder should have a defined hierarchy and reporting structure for various teams that would be
part of the project.
c. All the concerned staff should log an attendance on a daily basis at their respective reporting
location.
d. Bidder should ensure that all the personnel identified for this project have high level of integrity.
Bidder should undertake necessary due diligence to ensure that the personnel have high
standard of trustworthiness. Bidder should obtain an undertaking from each of the personnel
assigned and the same should be submitted to the KSBCL as and when demanded by the
KSBCL. In addition to the KSBCL would also get the background verification checks of the
Bidder personnel. Any information needed for this activity by the KSBCL should be provided
immediately by Bidder.
e. Bidder must ensure that the adequate number and type of Key and Non-Key Personnel are
proposed, failing which the proposal would be considered as non-responsive. Bidder can provide
additional manpower on the basis of their estimate of effort required to complete the project
successfully as per the timeline given in of the tender. All associated cost shall be included in the
Financial Bid.
f. Bidder can offer more than one key personnel for a role to improve the quality of key personnel
keeping in mind the project timelines given in the tender.
g. Bidder shall in consultation with KSBCL, form a core team from the Corporation for ERP
implementation and they shall be involved in the ERP implementation from the scratch till goes
live.
h. The following clauses define the indicative skill sets and qualification requirement for each of
the resource categories.
i. Bidder should use Annexure 19 for providing details of the team
II. Key Personnel (Indicative)
(Please provide 1+1 alternate resumes. Please provide resumes of the resources that would be
deployed on the project. Also provide the number of years of experience with the current firm.)
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Sl. No
Designation Qualification
(Minimum Required) Role
I. Project
Manager
B.E/B.Tech/M.Tech/MCA/ MBA
At least 10 years total experience including 6 years of ERP implementation experience.
Involved in managing at least 5 successful full life cycle implementation(s) of ERP in large organizations (at least of the size of KSBCL).
II.
Functional Lead
consultant (Logistics)
B.E/B.Tech/MCA/ M.Tech
At least 6 years total experience including 5 years of ERP implementation (technical) experience
Should have been involved in installation of hardware and operating system, database and configuration, system maintenance, installation of proposed ERP system for at least 4 successful ERP implementations.
Should have been involved in fit-gap analysis jointly with functional consultant – identifies gaps and designs the solution to address the gaps.
Should have experience of the various project related to implementation of IT Systems in Logistics department.
III.
Functional Lead
Consultant ( Financials)
B.E/B.Tech/MCA /M.Tech
At least 6 years total experience including 5 years of ERP implementation (technical) experience
Should have been involved in installation of hardware and operating system, database and configuration, system maintenance, installation of proposed ERP system for at least 4 successful ERP implementations.
Should have been involved in fit-gap analysis jointly with functional consultant – identifies gaps and designs the solution to address the gaps.
Should have experience of the various project related to implementation associated with Financials and accounting.
Need to possess sound knowledge on costing methodologies
Need to possess knowledge on India Localizations. Local tax regulations and rules
IV. Technical
Developers B.E/B.Tech/MCA/ M.Tech
At least 5 years total experience including 3 years of ERP implementation (technical) experience
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Sl. No
Designation Qualification
(Minimum Required) Role
Should have been involved in installation of hardware and operating system, database and configuration, system maintenance, installation of proposed ERP system for at least 3 successful ERP implementations.
Should have experience of the various projects related to development migration of technical modules.
V. DBA (apps &
DB) B.E/B.Tech
Must have minimum 3 years in IT
Certified on the proposed platform for
DBA functioning. Experience of
installation and maintenance of system
software including upgrades
Troubleshooting system and related
issues
Should be key driver behind preventive
and adaptive maintenance
Performance & system tuning
VI. IT
Infrastructure Specialist
B.E/B.Tech
Must have minimum 10 years in IT
Should be able to provide technical
specifications for servers, networking
equipment, bandwidth etc.
Should be aware of latest trends in
hardware, networking & Security
technologies
Should have handled all activities of at
least establishment of IT infrastructure for
similar requirement independently.
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36. Annexure – 7: Payment Schedule
Payments will be released only on satisfactory acceptance of the deliverables for each Task as per the
following schedule:
Payment would be taken in two parts
X = value of implementation period provided by Bidder
Y = value of post implementation period provided by Bidder
Sl. No.
Payment Milestones
% Payment of
Sub-total for
Services Provided
Applicable Penalty
Implementation Period
I. Milestone 1 – Project
Planning
5% of X
0.5% per week for delay till maximum of 10% of the contract value. Post that KSBCL holds right to forfeit Security Deposit
II. Milestone 2 – Initiation &
customization
10 % of X
III. Milestone 3 – Implementation:
Procurement of ERP licenses
30% of X
IV. Milestone 4 – Implementation:
Acceptance of the application
30% of X
V. Milestone 5 – Training
5% of X
VI. Milestone 6 – Post
Stabilization
20% of X
Post Implementation Period
I.
Annual Operations &
Maintenance
Equated quarterly
(Payments of Y
amount for the
contract period.)
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37. Annexure - 8:Service Level Agreement
Bidders shall give Operational guarantees covered in the contract; this includes guaranteed
uptime standard, system response time etc. As system response time is dependent upon the
hardware and network infrastructure deployed, the Bidder is expected to advise KSBCL on an
appropriate systems environment and landscape strategy.
39.1 System Availability
System availability is defined as:
{(Scheduled operation time – system downtime) / (scheduled operation time)} * 100%
Where:
a. “Scheduled operation time” means the scheduled operating hours of the System for the month.
All planned downtime on the system would be deducted from the total operation time for the
month to give the scheduled operation time.
b. “System downtime” subject to the SLA, means accumulated time during which the System is not
available to the KSBCL’s users or customers due to application failure, and measured from the
time KSBCL and/or its customers/ vendors log a call with the Bidder help desk of the failure
or the failure is known to the Bidder from the availability measurement tools to the time when
the System is returned to proper operation.
c. The business hours are 10 AM to 7 PM on Monday to Saturday the KSBCL is operational. The
bidder however recognizes the fact that the offices will require to work beyond the business
hours and holidays on need basis.
d. Critical and Key infrastructure of Data Center will be supported on 24x7 basis by KSBCL.
e. Uptime will be computed based on availability of the applications to the KSBCL’s users
irrespective of availability of servers either individual servers/clusters.
f. The integrated enterprise system Application & Database should be sized for individual active-
active cluster solutions at DC. However, if any additional hardware, software etc is required for
maintaining the SLA's & uptimes, then the same will be the responsibility of the Bidder.
g. Service Levels should be complied with irrespective of the customizations that the applications
would undergo during the tenor of the Contract.
h. Typical Resolution time will be applicable if systems are not available to the KSBCL’s users
and customers.
39.2 Service Level Measurement
Service Levels will include Availability measurements, Performance parameters and Service
measurements. The bidder shall provide Availability Report on quarterly basis and a review shall
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be conducted based on this report. A quarterly report shall be provided to KSBCL at the end of every
quarter containing the summary of all incidents reported and associated bidder performance
measurement for that period.
Performance measurements would be accessed through audits or reports, as appropriate to be
provided by the bidder e.g. utilization reports, response time measurements reports, etc. The tools to
perform the measurement/audit will need to be provided by the bidder. Audits will normally be done on
regular basis or as required by KSBCL and will be performed by KSBCL or KSBCL appointed third
party agencies.
39.3 Facilities Management
The Facilities Management services would at least include:
Software License Management
Software maintenance
Updates/Upgrades/New releases/New versions
Database Administration activities for Database
Operations Management
Warranty
Application management including day–end, day-begin, month-end, year –end, periodic and daily
backups
39.4 Facilities Management
Level Type of
Infrastructure Measurement Minimum Service Level
Critical Business Systems Availability of Critical Business
Systems. 99.5%
Major Business Systems Availability of Key Business Systems
98%
Minor Business Systems Percentage of incidents completed within defined resolution criteria
95%
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39.5 Performance Measurements
Type of Infrastructure
Measurement Minimum
Service Level
System Response Time
End to end response time should be < 2 seconds
(end user to core application and back) 99%
System Response Time
Support 3500 concurrent users for access to internet
portal and core application 99%
Down time for servicing
Each planned down - time for application, database and operating system servicing (up gradation, bug fixing, patch uploads, regular maintenance etc.) will not be more than 4 hours. This activity will not be carried out during business hours. However, such activities which require more than 4hours or required to be carried out during business hours will be scheduled in consultation with the KSBCL. In case the downtime exceeds the planned hours the additional time taken for servicing will be considered for system downtime as per availability measurements table
98%
Incident Management
Percentage of incidents escalated 99%
39.6 SLA Penalties
Penalties for Availability and Performance measurements
Bidder would publish report for quarterly reporting and calculations of measurements listed above.
Penalties would be imposed for not meeting minimum service level of SLA as per the table below:
Minimum Service Level of SLA’s at critical level
Penalty as a percentage of quarterly payment
Between 99.5% to 99% 2% of the quarterly payment
Below 99% to 98% 5% of the quarterly payment
Below 98% to 90% 10% of the quarterly payment
Below 90% Escalation to KSBCL which may lead to partial payment of only 50% quarterly payment.
Penalties for Reactive and Preventive Maintenance Support
Bidder would publish report for quarterly reporting and calculations of measurements listed above.
Penalties would be imposed for not meeting minimum service level of SLA as per the table below:
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Service Level
Minimum Service Level of SLA’s
Penalty as a percentage of
quarterly payment
Critical
SLA compliance between 98% to 95%
against total tickets received for this
service level
5% of the quarterly payment
SLA compliance Below 95% against total tickets received for this service level
10% of the quarterly payment
Major
SLA compliance between 98% to 95%
against total tickets received for this
service level
3% of the quarterly payment
SLA compliance Below 95% against total tickets received for this service level
5% of the quarterly payment
Minor
SLA compliance between 98% to 95% against total tickets received for this service level
2% of the quarterly payment
SLA compliance Below 95% against total tickets received for this service level
5% of the quarterly payment
39.7 Duration of Service level agreement
The service level agreement would be valid for the entire period of contract as decided by the Corporation
at the time of awarding the tender. SLA’s will be applicable after the post go-live stabilization period.
39.8 Sub Letting of Work
No part of the annual maintenance work nor any share or interest therein shall in any manner or
degree be transferred, assigned or sublet by the contractor/bidder directly or indirectly to any person,
firm or corporation whatsoever. Subcontracting of the annual maintenance work is not permitted.
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38. Annexure - 9:Bill of Material and Technical Specification of IT Equipment
The Bill of Material and specifications for hardware as provided in this document are indicative only the bidder has to ensure the application response and availability time as specified in this document which may require additional hardware and/or related software. The bidder’s quoted price will be deemed to inclusive of any such additional costs.
Sl. No. Brief Description Unit Quantity
Supply , Installation and Commissioning for the following IT Infrastructure equipment
I. Rack Mountable Server – Quad Core Dual
Socket – Type 1 Nos. 2
II. Rack Mountable Server – Hexa core Dual
Socket – Type 2 Nos. 2
III. SAN Storage No. 1
IV. Tape Library No. 1
V. Backup Software As per
Specification 1 Set
VI. UTM Nos. 2
VII. Web Application Firewall (WAF) No. 1
VIII. Switches – 1 Gig Nos. 2
IX. Operating System- RHEL-6 (with OS Cluster
for 2 Web Server) No. 4
X. NMS and Application Monitoring Software No. 1
XI. SSL Certificate ( Web Access & Payment
Gateway) No. 2
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Detailed Technical Specifications I. Rack Mountable Server - Type 1 (Quad Core)
Sl. No.
Specifications
i. Server must be a rack server
ii. Server should support for 16GB DIMMS
iii. Server should offer at least 6 PCI-Express slots or above
iv. Server should offer 12 DIMM Slots or above
v. Server should be configured with 16 GB DDR3 memory using 8GB DDR3 DIMMs at 1333 Mhz Frequency or above
vi. Server should be offered with 64 bit 2 Nos of Intel Xeon processor Quad Core E5 -2643 ,3.30 Ghz or higher with minimum 10MB Cache Memory
vii. Server should have of 4 Nos. of 10G SFP+ ports on 2 separate controllers along with necessary DAC cables of minimum of 5 mtrs.
viii. Server should be offered with fully redundant 90% efficient power supplies for the complete server.
ix. Sever should be offered with Redundant fans
x. Server should be offered with 4 Number of 300GB 15K RPM drives configured with RAID Level 5
xi. Server should Certified on 64bit Windows 2012 Datacenter editions, 64-bit Redhat Enterprise Linux (RHEL 6).
xii. Server should be offered with DVD-Read Write drive, Minimum 2 Nos. of USB port
xiii. Dedicated management card/hardware capable of Virtual Console and Media with user collaboration, Crash video playback or equivalent xiv. Server should be offered with Sliding rail kit and cable management Arm
xv. The Server should be covered under the comprehensive warranty for 60 months from the date of delivery including hardware, firmware and any management software by the OEM.
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II. Database Server Enterprise edition- Type 2 (Hexa Core)
Sl. No.
Specifications
i. The Server Should be Rack Form Factor
ii. Server should support for 16GB DIMMS
iii. Server should offer at least 6 PCI-Express slots or above
iv. Server should offer 24 DIMM Slots
v. Server should be offered with 64 GB DDR3 memory using 8GB DDR3 DIMMs at 1333 Mhz Frequency or above
vi. Server should be offered with 64 bit 2 Nos of Intel Xeon processor Hexa Core E5-2667, 2.90 Ghz or above with Minimum 15MB Cache Memory
vii. Server should have 4 Nos. of 10G SFP+ ports on 2 separate controllers along with necessary DAC Cables with minimum 5 mtrs.
viii. Server should be offered with 2 Nos of 8Gbps dual port FC-HBA’s on 2 separate PCI-E slots along with the necessary cables to connect to the SAN.
ix. Server should be offered with fully redundant 90% efficiency power supplies for the complete server
x. Server should be offered with redundant fans
xi. Server should be offered with 4 Number of 600GB 15K RPM drives configured with RAID Level 10
xii. Hardware RAID Card to be offered with 512MB non-volatile/Battery backed Cache
xiii. Server should Certified on 64bit Windows 2012 Datacenter editions, 64-bit Redhat Enterprise Linux (RHEL 6).
xiv. Server should be offered with DVD-Read Write drive, Minimum 2 Nos. of USB Port
xv. Dedicated management card/hardware capable of Virtual Console and Media with user collaboration, Crash video playback or equivalent
xvi. Server should be offered with Sliding rail kit and cable management Arm
xvii. The server should be covered under the comprehensive warranty for 60 months from the date of delivery including hardware, firmware and any management software by the OEM.
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III. SAN Storage
Sl. No.
Specifications
i. SAN Storage Model : Dual Controller FC host based SAN Array
ii. Spindle Flexibility : The SAN should support intermixing of SAS, NL-SAS in a single enclosure
iii. Spindle Flexibility : The SAN should have option for SAS, NL-SAS/SATA , SSD
iv. Spindle Flexibility : The SAN should support 15K, 10K and 7.2K RPM drives
v. SAN Architecture : The storage system should support minimum of 8 front end ports of 8Gb FC across dual controller
vi. SAN Should support snapshot feature and license for complete configured capacity should be provided for the same.
vii. SAN should support host based /Storage based replication and license for complete configured capacity should be provided.
viii. SAN should support cloning/disk copy and license for the maximum capacity should be provided
ix. Storage Capacity: 2TB usable space on RAID 10 with 146GB SAS drives of 15K RPM and 2 TB usable space on RAID 5 with NL-SAS/SATA.
x. Cache: 4GB Cache across dual controller. Cache should be mirrored between the controllers. Must support either Cache battery backup for minimum of 24 hours during power failure to prevent possible data loss or cache de staging to disk.
xi. OS Support : Industry leading operating system platforms including Windows, Linux – RHEL 6 etc.
xii. RAID Level Support : 0,1,5,10,6
xiii. SAN Management : Entire system must be manageable from a web based single, secure interface without requirements for a separate management device or server
xiv. Controller software and Non-disruptive upgrade: Firmware should be upgradeable for functionality improvement and enhancements. Must support non-disruptive upgrade.
xv. Support : SAN should be covered under the comprehensive warranty for 60 months from the date of delivery as specified in the bid document
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IV. Tape Library
Sl. No.
Specifications
i. Tape Library shall be configured with LTO-6 drives with LTS Support
ii. Should be offered with 1nos of LTO-6 drives and support upto 2 nos of LTO-6 drives
iii. Should support 6Gbps SAS interface and it should be connected to the Backup Server.
iv. To provide the required connectivity for host server (Backup Server).
v. Should be rack mountable with redundant power supply
vi. Should support for LTO-5 & LTO-6 WORM Media
vii. Should have dedicated cleaning slot
viii. Should provision for minimum of 24 slots.
ix. Should have a barcode reader
x. Should offer web management interface to check system status, run diagnostics, view system logs, check and set configuration, verify drive operations upgrade the drive and library firmware
xi. The library should accommodate browser based management that helps in monitoring the tape library.
xii. Should provide tape drive and library health statistics
xiii. All required cables, connectors and labelling shall be supplied and configured with the tape Library
xiv. Should offer at least 30 LTO-6 Cartridges with 5 Cleaning Cartridges with barcode Labels
xv. Should offer with rack mountable kit
xvi. The Tape library should support standard backup software as per specification in Backup software
xvii. Tape Library should be covered under the comprehensive warranty for 60 months from the date of delivery as specified in the bid document
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V. Backup Software
Sl. No.
Specifications
i. The proposed Backup Solution should be available on various OS platforms such as Windows and Linux platforms and be capable of supporting backup / restore from various platforms including Redhat Linux, Windows, Oracle etc. ((both 64 bit & 32 bit).
ii. The proposed backup solution shall support industry leading cluster solution
iii. Backup Software must provide a consistent GUI across heterogeneous platform to ensure easy and centralized management.
iv.
Should provide the adequate license for the backup to be taken for the following Hardware running on RHEL6 platform with Tier-1 ERP( Oracle/SAP)
a. 2 Nos. Servers with Hexa Core dual socket for oracle database and ERP application.
b. 2 Nos. Servers with Quad core 2 socket for web servers on RHEL platform.
v. The proposed backup solution must support integration of backup and restore with hardware cloning and snapshot features into the GUI, eliminating the traditional need to write user scripts.
vi. The proposed backup solution shall provide granularity of single file restore.
vii. Should provide SAN based backup of all the data available in the SAN Storage. LAN based backup for the servers not connected to the SAN should also be backed up.
viii. Schedule and manage backups from a single pane.
ix. Backup Software should support the incremental and full data backups and data Archive onto tape library
x. Provide full, incremental and restore operations and enable object-level recovery.
xi. Recovery should Support for Linux and Windows platform
xii. Allow both end-users and compliance to do search across backup, archive and online data.
xiii. Should have advance reporting and administration.
xiv. Should report on success and failure of backups and restores.
xv. Should support Full backup and restoration capabilities management from remote location.
xvi. Must be capable of “block level” backups for Bare Metal Recovery of servers
xvii. Support various Encryption options like AES 256 BIT or better.
xviii. Should provide overall complete backup and Restoration
xix. Should provide hot-backup and recovery of databases like Oracle and any necessary licenses for hot backup of databases
xx. Support Oracle-multi node failover (RAC)
xxi. Support RMAN integration without scripting for backup restore & recovery
xxii. Support Database restoration to a different server
xxiii. Any version release during the comprehensive warranty needs to be provided at no cost to KSBCL.
xxiv. Should provide support for 60 months from the date of delivery as specified in the bid document
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VI. UTM
Sl. No.
Specifications
i. Should be an Integrated security appliance capable of supporting firewall, VPN, IPS, Gateway Antivirus, Anti spam and web content filtering with high availability option.
ii. The Firewall should support “State full” policy inspection technology. It should also have application intelligence for commonly used TCP/IP protocols like telnet, ftp etc.
iii. The firewall to be configured in high availability mode along with necessary features and licenses.
iv. Appliance should be rack mountable and should support AC power input 100~240 V, 50-60 Hz
v. Firewall: Appliance based firewall should be ICSA certified for firewall and IPSEC Product or Product line should be EAL4 Certified.
vi. The Appliance must provide filtering capability that includes parameters like source addresses, destination addresses, source and destination port numbers, protocol type etc
vii. Should support database related filtering and should have support for Oracle.
viii. All internet based applications should be supported for filtering like Telnet, FTP, SMTP, http, DNS, ICMP, DHCP, ARP , SNMP etc
ix. Firewall should support IP load balancing feature
x. Firewall should be able to support high availability and dynamic load balancing for data going through the firewall (Active-Active). If external firewall load balancer are required to achieve Active-Active the same to be provided.
xi. Licensing should be a per device and not user based
xii. Number of network interfaces to be mentioned exactly as supported by the device. Vendor must quote with minimum of 8 x 1 Gigabit interfaces (10/100/1000 TX RJ 45 type) interfaces.
xiii. Should support Firewall throughput of at least 8 Gbps
xiv. Should support at least 10,00,000 concurrent session
xv. Should support VPN throughput of at least 2 Gbps
xvi. Should support RIP v2, OSPF & BGP routing protocols
xvii. Should support automatic ISP fail over and load sharing.
xviii. Should support VLAN tagging IEEE 802.1q and should support VLAN on all interfaces and minimum of 500 VLANs to be supported
xix. Should support Authentication using Radius, Tacacs plus, LDAP
xx. Should support Static and Dynamic NAT
xxi. Should support Routing between VLANs
xxii. Should support minimum of 5,000 policies
Intrusion Prevention System (IPS)
xxiii. IPS should be ICSA Certified
xxiv. IPS should have at least 1 Gbps throughput
xxv. IPS shall be able to detect incidents that originate from inside the network perimeter as well as from outside the network perimeter and shall be able to take action on the basis of configured policies.
xxvi. The software on the IPS should support online software reconfiguration to ensure that changes made to an IPS configuration take place with immediate effect.
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Sl. No.
Specifications
xxvii. The IPS should be configured for high availability
xxviii. Signatures should have a severity level defined to it so that it helps the administrator to understand and decide which signatures to enable for what traffic (eg. For severity level: critical, high, medium, low)
xxix. IPS shall be able to be configured such that attack signature and traffic analysis focus only on specified hosts, specified protocols, or specified services.
xxx. Should be able to generate graphical reports on top attacks, source for attack etc.
xxxi. Should have the option to schedule reports for automatic generation.
xxxii. Vendor updates its attack signature database regularly and it should be configurable to update the signatures automatically without manual intervention.
xxxiii. Vendor makes new attack signatures and new major software releases available for download from their Web site
xxxiv. Gateway Antivirus: should have minimum 200 Mbps throughput.
xxxv. Antivirus Should provide real-time detection of viruses and malicious code at the gateway for SMTP, POP3, IMAP, HTTP, and FTP Internet traffic. IM protocols (AIM, ICQ, MSN, Yahoo).
xxxvi. Should have option to configure to respond to virus detection in several ways i.e. Delete the file, quarantine the file, Alert via email.
xxxvii. Frequent updates of virus pattern files Should be available from the Web site and option for scheduling for automatic download and installation Should be available.
xxxviii. In terms of SMTP AV scanning the solution should not act as mail relay or MTA by itself.
xxxix. Should have a facility to block files based on the file extensions and file types over HTTP,FTP,SMTP, PoP3 as well as IMAP.
xl. Should have facility to configure the maximum file/email size which can be downloaded through internet
xli. Should have configurable policy options to select what traffic to scan for viruses
xlii. Solution should support the load balancing for the Antivirus scanning so that the traffic which needs to be scanned can be load balanced across the boxes in cluster
xliii. Should have reporting facility to generate the reports on virus detected over different protocols, top sources for viruses, destination for viruses, top viruses etc.
Web Content filtering
xliv. Should support category based filtering.
xlv. Should support minimum of 40 categories.
xlvi. Should support whitelist and blacklist of URL
xlvii. Solution should be licensed per unit against per user
xlviii. URL database should be updated regularly
xlix. should have options to customize the block message information send to end users
l. Web content filtering should be an integrated solution with the firewall appliance
SPAM Filtering
li. should be a integrated solution with the firewall appliance
lii. Should be able to detect spam mails in SMTP,POP3 as well as IMAP protocols
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Sl. No.
Specifications
liii. Solution should have inspection facility on the header and body of the mail to check for spam content and identify whether the mail is spam mail or not
liv. Should be available to manually configure the multiple RBL servers to check for spam mail
lv. Should have option to configure the whitelist and blacklist based on email address/domain and validate against the same to detect whether a mail is spam or not
lvi. Should have provision to define banned key words and check against that key words to identify spam mails
lvii. Should have an option to define mime headers and check against the same to identify spam mails.
lviii. Should have configurable spam actions for detected spam mails
Reporting and Logging
lix. Appliance based logging and reporting solution
lx. Should have secure connectivity between firewall appliances and logging and reporting appliance
lxi. Solution should generate the reports for the Firewall, Gateway Antivirus, IPS, Web filtering and Anti Spam
lxii. The solutions shall have a readymade template to generate reports like complete report or attack report or bandwidth report, intranet report.
lxiii. The solution should help to analyze/understand attacks over various protocols like http,ftp,smtp,pop3 and imap as well as source and destination for these attacks
lxiv. Solution should help to analyze/understand the protocol and bandwidth usage by users to help in capacity planning and understand network utilization
lxv. Solution should help to analyze /understand security breaches hacker attacks and the source and destination for these attacks
lxvi. should have option to generate the reports in terms of which are the frequent attacks as well as top sources and destination for attacks
lxvii. Should have option to generate the reports in different formats like html, pdf etc.
lxviii. Appliance should support backup of policies and firewall OS using TFTP or any other method
lxix. Solution should have option to take the report based on daily weekly and monthly
lxx. Appliance should support SNMP v2 and SNMP v3 so that appliance can be integrated with NMS.
lxxi. Appliance should be covered under the warranty for 60 months from the date of delivery including hardware, firmware and any management software by the OEM
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VII. GIGABIT ETHERNET SWITCH
Sl. No
Specifications Compliance
Yes/No Remarks if
any
i. The switch must be rack mountable
ii. Switch must have redundant AC power supply & provide Indian Standard Power Adapter.
iii.
Switch should offer 24 Nos of 10/100/1000 Mbps RJ 45 type and 2nos of 10 G uplinks using SFP + modules along with necessary SR transceivers and 2Nos. of 10 mtrs LC-LC cables
iv. Switch should have provision to detect cable breaks and shorts
v. switch should have minimum backplane of 88 Gbps
vi. Switch should support port based VLAN and minimum of 1000 VLANs to be configurable.
vii. Should provide VLANs, 802.1q VLAN tagging, 802.1d STP, 802.1w RSTP,802.1s MSTP,802.3ad and local and remote port mirroring
viii. Switch should support routed VLAN interface
ix. Switch should have RIPv1,RIPv2,VRRP and OSPF routing protocols for IPV4 & IPV6 from day one
x. Switch should have MAC limiting, Dynamic ARP inspection(DAI),DHCP snooping
xi. Switch should support SNMP v1,v2,v3
xii. Switch should support RMON/RMON v2 or equivalent i.e. RFC Groups 1,2,3,9
xiii. Switch should support out of band management, syslogging and IGMP v1,v2,v3 and IGMP snooping
xiv. Should support DHCP relay
xv. Should support HTTPS /SSH V2
xvi. Switch should support IP based ACL and TCP/UDP based ACL
xvii. Must support Storm control (unicast, multicast, and broadcast)
xviii.
Switch should be covered under the warranty for 60 months from the date of delivery including hardware, firmware and any management software by the OEM
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VIII. Web Application Firewall
Sl. No.
Specifications
i. Web application firewall should be appliance based and provide specialized application threat protection.
ii. Should be ICSA Certified.
iii. Should protect against application-level attacks targeted at web applications.
iv. Should provide bi-directional protection against sophisticated threats like SQL injection and cross-site scripting, Cookie or Form Tampering and Top 10 OWASP Security risks.
v. Should provide controls to prevent identity theft, financial fraud and corporate espionage.
vi. Should monitor and enforce government regulations, industry best practices, and internal policies.
vii. Should support minimum of 5000 HTTP transactions per second
viii. Should deliver 100 Mbps of throughput
ix. Should support minimum of 512GB of Storage space
x. WAF appliance should have application-aware load-balancing engine to distribute traffic and route content across multiple web servers.
xi. Should provide the following deployment modes, Inline Reverse Proxy, Transparent, and Offline Deployment Modes
xii. Should have the capability to Auto-Learn Security Profiles required to protect the Infrastructure.
xiii. Should have a Web Vulnerability Scanner to detect existing vulnerabilities in the protected web applications.
xiv. Should have Data Leak Prevention module to analyze all Inbound & outbound traffic alerting/blocking any credit card leakage and information disclosure
xv. Should have controls for Anti Web Defacement and provide ability to check the authorized version of the website content.
xvi. Should enforce strict RFC compliance check to prevent attacks such as encoding attacks, buffer overflows and other application specific attacks.
xvii. Should support automatic signature updates to protect against known and potential application security threats.
xviii. Should support XML firewall capability with schema validation, XML Firewall and routing capabilities.
xix. Should support for hardware-based SSL acceleration or SSL off loading
xx. WAF should support fail open in case of hardware failure
xxi. Should support 3000 new connections/second
xxii. Should support 500Mbps of Http traffic without any packet loss
xxiii. Should support XML Application protection
xxiv. Should support Secure Administrative Access using HTTPS and SSH
xxv. Should support Role Based Access Control for Management
xxvi. Should support Log Aggregation
xxvii. Should support inbuilt Reporting and sending the report via E-Mail
xxviii. Should have built in policies
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xxix. Should support custom signatures
xxx. Should have the ability to inspect HTTPS traffic
xxxi. Should provide GeoIP detection of clients and blocking based on geographical region on the clients.
xxxii. Should be snmp enabled for monitoring of the device
xxxiii. Should be covered under the warranty for 60 months from the date of delivery including hardware, firmware and any management software by the OEM
IX. NMS Software
Sl. No.
Specifications
i. Should be able to monitor the networking devices like 2 nos. router, 2 nos. firewall, 1 No. of web application Firewall, 2 nos. network switches, 1 no. Tape library etc
ii. Should be able to monitor 20 Red hat Server, 10 Windows 2008 servers, 1 SAN storage etc
iii. Should be able to monitor the Bandwidth usage, Network throughput ,CPU utilization, Error traffic, ping response time, packet loss, network latency and uptime of the network devices
iv. should also able to monitor server and storage resource utilization like CPU, RAM, disk usage and the bandwidth utilization
v. Should be able to monitor the Application services uptime like web services, SMTP, PoP3, IMAP, Oracle, Active Directory, LDAP & FTP etc.
vi. Should be able to monitor the Oracle/SAP ERP application services.
vii. Should be able to monitor the uptime of the URLs which is hosted in Linux servers
viii.
Should be able to monitor the oracle database size, number of data files, session, user table spaces, system table spaces, user indexes, Shared pool size, Buffer cache size, oracle dictionary cache information, Oracle instance CPU activity statistics , Transaction details, oracle User Statistics like user commits/sec, user commits/ trans, user rollbacks/sec, SGA details etc
ix. Should be able to monitor the Web server/Apache server availability, website statistics etc.
x. Should allow administrator to create different user roles
xi. Should provide the reports based on hourly, daily, weekly, monthly, yearly and historical data. xii. Should be integrated with the ldap or active directory
xiii. All Servers, Applications and network and firewall elements to be managed by Single console
xiv. Should be configured to alert via SMS,E-Mail, Beeper and snmp traps etc
xv. Should be configured with Multilevel of Escalation matrixes
xvi. Should be configurable by specifying the Maintenance hours and business hours
xvii. Should be configurable by specifying the threshold limit with alert option.
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Pre- Qualification Formats
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39. Annexure - 10:Prequalification Form 1- Bidders profile
Sl. No.
Particular Details
1. Name of Bidder
2. Incorporated as (State Sole Proprietor, Partnership, Private Limited or Limited Firm)
3. Incorporation year
4. Full address
5.
Name of the top executive with designation
Telephone
Mobile
6. Service tax number
7. Sales tax/ VAT No.
8. CST No.
9. PAN No.
10. Tender fees details
11. EMD details
Signature: Name:
Designation: SEAL:
Date: Place:
Attach necessary documents as per the above form.
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40. Annexure - 11:Prequalification Form 2- Financial Information
Provide CA certified financial information of three last declared financial years. 2010-11 2011-12 2012-13
Annual Turnover from the following a. Application Development and
Maintenance Services b. IT Infrastructure c. IT Support and Maintenance
Services, Facilities Management Services
Positive Net worth
ERP Implementation along with adequate hardware Turnover
Note
Attach copies of relevant financial statements and audited accounts for the three last declared
financial years
Attach the copies of Profit and Loss Accounts for the three last declared financial years
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41. Annexure - 12:Prequalification Form 3- Number of Professionals
On Bidder’s letter head
To Managing Director, Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Subject: Number of Professionals
Respected Sir
This is to certify that <<Company Name>> have more than 20 ERP professionals on its rolls as of
31 March 2013.
Dated this Day of 2013
(Signature) (In the capacity of)
(Name)
Duly authorized to sign the Tender Response for and on behalf of:
(Name and Address of Company)
Seal/Stamp of bidder
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42. Annexure - 13:Prequalification Form 4: Project Experience
Sl. No. Items Details
General Information
1. Customer Name
2.
Name of the contact person
and contact details for the client
of the assignment
Project Details
3. Project Title
4. Start Date: MM/YYYY
End Date : MM/YYYY
5. Current Status (work in
progress/completed)
6. Number of staff deployed in the
assignment
Size of the project
7. Total Cost of the project
8. Period of contract
9. Technologies used
10. Number of end users catered to by
the system
11. Number of transactions handled by
the system on a yearly basis
12. Multi-lingual features catered to for
the web site
13. Any other information to be shared
14. Narrative Description of the Project
15. Documentary Proof and necessary details
Attach the proof - Work Orders Certificates or Letter of Appointments etc with the credential only
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43. Annexure - 14:Prequalification Form 5: Details of Litigations / Ineligibility for corrupt or fraudulent practices / Blacklisted with any of the Government or
Public Sector Units/ Conflict of Interest
(To be submitted on the Letterhead of the responding firm)
To Managing Director, Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Subject: Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution at KSBCL
Respected Sir,
We, the undersigned, hereby declare that
We are/ are not involved in any litigation with any client
We are/ are not under a declaration of ineligibility for corrupt or fraudulent practices
We are/ are not blacklisted with any of the Government or Public Sector Units.
We have/ do not have conflict of interest with the proposed ERP implementation
Thanking you,
Dated this Day of 2013 (Signature) (In the capacity of) (Name) Duly authorized to sign the Tender Response for and on behalf of: (Name and Address of Company)
Seal/Stamp of bidder
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Technical Evaluation Criteria & Formats
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44. Annexure - 15:Technical Evaluation Criteria
The bidder is expected to provide the necessary documentary evidence along with the compliance for the below mentioned as below:
Sl. No
Criteria Points System
Maximum Point
s
Proof of documents to be
submitted
Compliance (Y/N)
A. Organizational Strength 30
i. 1
Number of ERP Projects Implemented in the Government / PSUs in India with the Proposed Solution comprising of Financial Accounting, Procurement, and Inventory Management in the last Seven(7) Financial years
Documentary evidence, along with Client contact details in the form of Work Order/Purchase Order / Completion certificate from the client
a. Two Projects in Karnataka State
>= 2 project : 10 Points 1 Project : 5 Points else 0
10
b. Three Projects in India excluding Karnataka State
>= 3 project : 15 Points =2 project : 10 Points 1 project : 5 Points else 0
15
ii. 3
Turnover of the bidder from ERP implementation along with adequate hardware and related services in the last three financial years.
>= Rs.5 Crores : 3 Points
3
Certificate from Statutory auditor for the declaring net worth
iii. 4 Technical Resources Capability as specified in Annexure 6
2 Points 2 Resumes of the Technical Resource
B. Technical Solution Offered to KSBCL 70
i. 1
With an understanding of KSBCL’s requirements the solution having the following a. Proposed ERP shall
have Challenges & Mitigation Plan
b. Proposed ERP shall have Maintenance Support Plan
c. Proposed ERP shall be having the functions of Financial
6 Points each else 0
48
Attach Proposed solution document including the complete details
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accounting, Inventory Management and procurement on a single platform.
d. Proposed ERP is a COTS solution (COTS as per definition provided)
e. Proposed ERP on SOA and sharing of source codes/ customisation codes without any precondition.
f. Proposed ERP works on multiple OS.
g. Proposed ERP shall be implementable, modifiable by more than three partners other than OEM.
h. Proposed ERP shall be listed in reputed reports like Gartner/IDC.
ii. 2
Compliance to Functional Requirement Specification (Please refer Annexure - 16 below for details)
10 Points 10
Document describing each of the functional requirements.
iii. 3 Project Plan and Implementation Time
4 Points 4 Document on Project Plan
iv. 4 Technical Presentation 4 Points 4 Presentation Document
v. Proposed SLA management and Compliant redressal mechanism.
All the SLA parameters can be measured and how reports will be generated for measuring SLA parameters ( Attach Sample report) - 4 Points
4 Attach a Document on Maintenance Plan including helpdesk operations.
Total Points (Marks) 100
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45. Annexure - 16:Technical Form 1- Compliance to Functional Requirement Specification
Bidder is expected to provide the compliance for the Functional Requirements of the ERP Solution being proposed to be implemented:
Maximum Marks for all the features mentioned below is 10 Points
a. General Features -
Sl. No.
Qualification Criteria Vendor Comments
(Comply/ Not Comply)
I.
Proposed application shall offer all the functionalities required as per scope – Financial Accounting, Procurement, Inventory Management as a single application solution covering real time posting.
II.
The Proposed Application should support – all of the Operating Systems- Microsoft Windows, UNIX, Linux and the proposed integrated application should be capable of supporting all standard Databases like Sybase, SQL, Oracle and DB2.
III. The ERP solution should be able to meet the India specific requirements on service Tax, TDS etc. and has the facility to provide these changes for localization on a continuous basis
IV. Application should provide wide range of security features such as Authorization based on location, Position, Role, transactions etc.
V. Proposed application should provide implementation, administration and operational tool seamlessly integrated with the product free of cost.
VI. Software shall be accessible from desktops over https without any client side installation
VII. The solution should have the capability to easily configure the changes in the business process scenarios and should be able to implement them without much effort on coding, testing etc..
VIII. Various components of the proposed solution should be available on the same platform to allow interoperability and seamlessly integration
IX.
Proposed solution should have Implementation / Support tool, which is integrated seamlessly and will be used during the implementation life cycle to carry on the critical activities of the project like Process documentation, Testing etc
X. The Proposed solution should have the capability to reflect the impact of and every transaction into the Final Trial balance of the KSBCL on real time basis, without any further processing.
XI.
The Proposed Solution should provide User Definable Dynamic Dashboard and Analytical tool as part of the solution to provide the intelligent analytical information as required by the Department
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Sl. No.
Qualification Criteria Vendor Comments
(Comply/ Not Comply)
XII. The Proposed Solution should come along with its own Middleware to integrate with External Solutions like Payment Gateway etc.
XIII. Solution should have the ability to restrict data updating /deletion /creation only through Solution layer
XIV. Proposed Solution shall be able to import data from various formats (Text, Excel, CSV, XML etc.)
XV. Proposed solution should have a tool to enable all end user to log in issue and seek support
XVI.
Whenever, there is a legal or localization change related to taxes, the application vendor should be able to provide solutions with effective date and without taking much effort on testing.
XVII. The Solution should provide online Context sensitive help for the given fields and should also provide detailed help for the errors and warning messages.
XVIII. The Solution should be able to provide multiple roles for a single user
XIX. The solution should have the ability to configure the number of permissible log-in attempts
XX. Solution vendor should provide 24/7 Support for the issues arising out of the Solution.
XXI. The Solution should have Online Documentation, On-line help, Field-level help, Screen-level help etc.
XXII.
The Proposed Solution should be scalable to provide full integration across modules so that enterprise wide information sharing is made easier and automatic by tight integration across different departmental functions.
XXIII.
Corporation should have the option of getting frequent updates from the solution vendor, thereby constantly keeping the software up-to-date with technological advances as well as improved functionality.
XXIV. The ERP Solution should be supplied with the source code or the customized source codes of the ERP solution. These Codes should be part of deliverable without any preconditions
XXV.
The Proposed ERP solution should have all the core modules
with required functions as natively integrated applications on a
single interoperable open platform.
b. Functional Requirements
Sl No. Functional Requirements (Comply/ Not comply)
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Sl No. Functional Requirements (Comply/ Not comply)
Provide by way of graphical representation and text the overview of the available functionality in the below mentioned solution area in the proposed solution and also indicate compliance against the below mentioned functionality details
Vendor Response:
1 Warehouse Management
Inbound Processing & Receipt Management
Acknowledgement of Receipt within Logistics
Advanced Shipping Notification
Consignment Inventory
Delivery Monitoring
Material Valuation
Outbound Processing
Delivery Processing & Distribution
Delivery Monitoring
Dock Door Management
Sales order Issue
Ship Confirmation
Warehousing & Storage
Strategies
Warehouse Material Routing
Multiple Units of Measure
Inventory Management
Storage and Stock Management
Inventory Aging
Visibility of Warehouse Activities
Physical Inventory
Planning Phase of Physical Inventory
Counting Phase of Physical Inventory
Monitoring of the Physical Inventory activities
Procurement
Confirmation and Monitoring Purchasing Activities
Procurement Visibility
2 Sales & Distribution
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Sl No. Functional Requirements (Comply/ Not comply)
Account Processing
Sales Order Processing
Billing
3 Human Resource Management & Payroll Processing ( Integration)
KSBCL intends to utilize the HRMS system implemented by Government of Karnataka. The same needs to be integrated with the new ERP solution to be implemented by the bidder. The ERP solution should be capability of integration with HRMS. If not possible the bidder/SI has to implement the Payroll package from the OEM
4 Financial Accounting
General Ledger
Accounts Receivable
Accounts Payable
Fixed Assets Accounting
Bank Accounting
Cash Journal Accounting
Inventory Accounting
Tax Accounting
Closing Process
Consignment Inventory Accounting
Financial Statements
5 Management accounting
Organization Accounting
Margin based Accounting
6 Vendor Portal
Stock Check
Indent process
Excise payment
Transport Permit
Documentation
Billing Reports
Payment Reports
7 Retail Portal
Stock Review
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Sl No. Functional Requirements (Comply/ Not comply)
Payments
Raising Orders
Sales Indent
Challan Details
Receipt Processing
Sales invoice Publication
Transport Permit
Inventory Reporting
8 Analytics, Dashboard & Reporting
Should be able create Adhoc queries and reports from the ERP and other legacy systems
Should be able to create various Management dashboards
Should be able to generate certain transactional reports
Should be able to design and provide applications for formatted reporting, ad hoc queries, interactive analyses, information dashboards, and information broadcasting.
Based on role users should be able to design, deploy, and execute queries, formatted reports.
Based on role users should be able to design and interact with Excel-based business intelligence applications and workbooks.
Based on role users should be able to analyze ad hoc queries and create views of information from various data sources.
The reports should be available for time frames like weekly / daily / monthly / yearly.
The reports should be available in MS Excel or Web (Internet Explorer).
The report data must support the feature of being exported to Excel.
The reporting feature should support drill down (across reports/within reports), filter & sorting.
The report should support the view of seeing numbers / graphs or both on a single display.
Should provide for calculations,
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Sl No. Functional Requirements (Comply/ Not comply)
filters and exceptions during reporting.
The reports should be available to users at any time.
Should support schedule to run the reports time based
Should support the feature of delivering the reports to the online users through email, portal, and report server.
The report should be broadcasted / sent on e-mails.
Should provide for saving the report /queries for repetitive execution as and when required by the users.
The reports to be made available for analysis of historical & consolidated data across systems
Should support visualization of geographic (location based) data on maps
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46. Annexure - 17:Technical Form 2 : Technical Bid Letter
To
Managing Director Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Subject: Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution at KSBCL
Respected Sir Reference: Tender No: <TENDER REFERENCE NUMBER>
We, the undersigned Bidders, having read and examined in detail all the requirements and Terms
& Conditions of the Tender document in respect of Selection of Agency for Supply, Installation,
Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution at KSBCL, do
hereby agree to the Terms & Conditions of the Tender and propose to provide the services as
specified in the Tender document number <TENDER REFERENCE NUMBER> along with the
following:
I. EARNEST MONEY DEPOSIT (EMD)
We have paid an EMD for the sum of Rs. 5,00,000/- (Rupees F i ve Lakhs only). This EMD is
liable to be forfeited in accordance with the provisions of this tender.
II. DEVIATIONS
We declare that all the services shall be performed strictly in accordance with the Tender
documents.
III. SECURITY DEPOSIT FOR CONTRACT PERFORMANCE
We hereby declare that in case the contract is awarded to us, we shall submit the contract
performance guarantee in the form prescribed in Annexure - 24: Proforma for Security
deposit for Contract Performance.
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 117 of 144
We hereby declare that our bid is made in good faith, without collusion or fraud and
the information contained in the bid is true and correct to the best of our knowledge and belief.
Thanking you,
(Signature of the Bidder)
Printed Name
Designation, Company Name, Address, Contact number
Seal
Date:
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 118 of 144
47. Annexure - 18:Technical Form 3: ERP Turnover
Please provide CA certified financial information of three last declared financial years.
2010-11 2011-12 2012-13 Total Cumulative
ERP Turnover
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 119 of 144
48. Annexure - 19:Technical Form 4: Methodology for Manpower Deployment and Training
a. The Bidder should specify the approach for manpower deployment including description of the
organizational structure and escalation procedures.
b. The Bidder should cover details on the training plan and training schedule for the operations and
maintenance personnel. The training plan should comprise technical training; domain based
training as well as soft skills training.
c. The Bidder may give suggestions on improvement of the scope of work given in Annexure - 3:
Scope of Work and may mention the details of any add on services related to this project over and
above what is laid down in the tender document. List of deliverables should also be identified and
explained.
d. The Bidder shall describe the knowledgebase, best practices and tools that will be used by the
project team for the execution of scope of work activities.
e. The Bidder shall describe prior experience of its team for working on ERP implementation
f. Bidder should provide in his bid the details of the proposed manpower in the below given format.
Bidder should also provide the CVs of proposed resources as part of his bid.
SL.
No Manpower Type
Number of
Resources
Availability &
Duration
Name of the
Proposed
Resource
IT Resources for Application Modification / Customization / Maintenance
Skill 1
Skill 2
Skill 3
...
...
...
CV Format to be used for providing details of manpower
i. 1.
Proposed
position on team:
the
ii. 2.
Name of
employee the
iii. 3.
Designation iv. 4
. Date of Birth
v. 5.
Nationality
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 120 of 144
vi. 6.
Education
Qualification Name of School/College/ University
Degree
Obtained
Date
Attended
vii. 7.
Certifications
viii. 8.
Language
Language Read Write Speak
ix. 9.
Employment Record
Employer Position From To
(Starting with present position list in reverse order – Up to three
quarters of a page)
x. 10
Relevant
Experience
(Give an outline on the experience most pertinent to tasks
mentioned in the project. Describe degree of responsibility held
on these relevant assignments – Up to half of a page).
xi. 11
Certification
I, the undersigned, certify that to the best of my knowledge and
belief, this bio-data correctly describes myself, my qualifications,
and my experience.
Date:
Place Signature of the Authorized
Signatory
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 121 of 144
49. Annexure - 20:Technical Form 5: Bidder’s Experience
As per the format below the responding firm should provide information for each project on the similar
assignments required for eligibility / technical evaluation criteria
Sl. No. Items Details
General Information
i. Customer Name
ii.
Name of the contact person and
contact details for the client of the
assignment
Project Details
iii. 3. Project Title
iv. 4.
Start Date: MM/YYYY
End Date : MM/YYYY
v. 5.
Current Status (work in
progress/completed)
vi. 6. Number of staff deployed in the assignment
Size of the project
vii. Total Cost of the project
viii. Period of contract
ix. Technologies used
x. Number of end users catered to by the system
xi. Number of transactions handled by the system on a yearly basis
xii. Multi-lingual features catered to for the web site
xiii. Any other information to be shared
xiv. Narrative Description of the Project
xv. Documentary Proof and necessary details
Please attach the proof - Work Orders Certificates or Letter of Appointments etc with the credential only
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 122 of 144
50. Annexure - 21:Technical Form 6: Technology Solution & Maintenance Plan
a. The Bidder is required to describe the proposed Technology Solution in this section as per the
requirements laid out in “Annexure - 3: Scope of Work”. The Technology Solution would be
evaluated on the broad parameters provided in Technical Evaluation. KSBCL reserves the rights
to add, delete, or modify these parameters at any time during the Tender process, without
assigning any reasons whatsoever and without being required to intimate the Bidders of any such
change.
i. Clear articulation and description of the ICT (hardware and software) requirements, design
and technical architecture of various ICT components including the make and model of
equipment and sizing of infrastructure (including diagrams and calculations wherever applicable)
ii. Details of the methodology proposed to be adopted for maintenance of technology
equipment/infrastructure related to the ERP application
b. The indicative list on which the technical solution is expected is on the following headers:
i. Solution architecture
ii. Hardware sizing
iii. ERP application for the functionalities required
iv. Operations and Maintenance approach
v. Training approach
vi. Data Migration Strategy
c. The Bidder shall specify all the software components required for ERP application for the below
mentioned Offices / Locations /Users in the following format:
Sl.No Item Purpose/Function No. of Licenses
required I.
II.
Note: Number of offices: a. 1 Head office b. 56 IML Depots c. 38 RS Depots
Head office – 30 users IML Depot – 60 users RS Depot – 38 users Retailers – 9500 (Accessed over web portal) Supplier – 300 (Accessed over web portal) Excise offices-100(Accessed over web portal)
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 123 of 144
51. Annexure - 22:Technical Form 7 Declaration by OEM
To Managing Director,
Karnataka State Beverages Corporation Limited
Office No.78, Seethalakshmi Tower,
Mission Road,
Bangalore-560 027, Karnataka
Subject: Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution at KSBCL
Respected Sir, We, <OEM name > having our registered office at <OEM address>, are an established and reputed
manufacturer of <<ERP application name>>.
We confirm that <Bidder Name> having its registered office at <Bidder Address> is our authorized
partner for ___________________. We authorize them to quote for our products in the above
mentioned tender.
Our full support is extended to them in all respects for supply, warranty and maintenance of our
products. We also ensure to provide the service support for the supplied products for a period of 5
years from date of supply/installation of the products as per tender terms.
We also undertake that in case of default in execution of this tender by the <Bidder Name>,<OEM
Name> will take all necessary steps for successful execution of this project as per tender
requirements.
We wish to certify following pre-qualification conditions as stated in the tender:
The Proposed product offer all the functions like Financial and Management Accounting,
Procurement, Warehouse Management, Physical Inventory, Sales & Distribution, Human
Resources and Payroll as a single application/integrated Solution.
The proposed integrated product provides wide range of security features such as
Authentication, Single Sign-On (SSO), Authorization and Integrated User management.
Offered ERP package is web enabled and standard internet browser driven.
The offered ERP is able to work on each of the following OS: Sun Solaris, HP Unix, IBM
AIX, Linux family, Windows Family etc.
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 124 of 144
The proposed user licenses is full and complete in all respect, there is a provision to create,
modify, delete, inquire records and create transactions with each user.
This responsibility of successful implementation will also be with the OEM in case the bidder fails
to implement the project as per the timelines without any additional cost to KSBCL.
KSBCL reserves the right to request for change in the implementation partner from the
OEM if the performance of the bidder is not satisfactory.
Thank You Dated this Day of 2013
(Signature) (In the capacity of) (Name) Duly authorized to sign the Tender Response for and on behalf of: (Name and Address of Company) Seal/Stamp of OEM
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 125 of 144
52. Annexure - 23:Technical Form 8: Work Plan
A detailed project plan articulating the break-up of each proposed phase into key activities highlighting
the start and end months as per the below format should be submitted.
Activity-wise Timelines
Sl. No. Item of Activity Month wise Program
1 2 3 4 5 …
Project Plan
1 Activity 1
1.1 Sub-Activity 1
1.2 Sub-Activity 2
2
2.1
2.2
3
3.1
4
Note: The above activity chart is just for the purpose of illustration. Bidders are requested to
provide detailed activity & phase wise timelines for executing the project with details of deliverables
& milestones as per their proposal.
Note:
Any indicative prices in this section may lead to disqualification of the Bidder.
The requirements stated in the scope of work are minimum requirements. The Bidder should
provide information for all the components that would be required.
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 126 of 144
53. Annexure - 24 : Technical Form 9:Proforma for Security Deposit for Contract Performance.
Ref: Date
Bank Guarantee No.
To Managing Director Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
1. Against contract vide Advance acceptance of the Tender No. ___________________ dated
_____________ covering _______________________________ ( herein after called the said
“Contract “) entered into between the Karnataka State Beverages Corporation Limited (hereinafter
called “KSBCL”) and _______________ ( hereinafter called the “Bidder”) this is to certify that the
request of the Bidder we _______________Bank Ltd., are holding in trust in favour of KSBCL , the
amount of Rs.__________________________ ( write the sum here in words|) to indemnify and
keep indemnified KSBCL against any loss or damage that may be caused to or suffered by KSBCL
by reason of any breach by the Bidder of any of the terms and conditions of the said contract
and/or in the performance thereof. We agree that the decision of KSBCL, whether any breach of
any of the terms and conditions of the said contract and/or in the performance thereof has been
committed by the Bidder and the amount of loss or damage that has been caused or suffered by
KSBCL shall be final and binding on us and the amount of the said loss or damage shall be paid by
us forthwith on demand and without demur to KSBCL.
2. We ____________________________ Bank Ltd., further agree that the guarantee herein contained
shall remain in full force and effect during the period that would be taken for satisfactory performance
and fulfilment in all respects of the said contract by the Bidder i.e. till
___________hereinafter called the said date and that if any claim accrues or arises against us
____________ Bank Ltd, by virtue of this guarantee before the said date, the same shall be
enforceable against us __________________________Bank Ltd notwithstanding the fact that the
same is enforced within six months after the said date, provided that notice of any such claim has
been given to us _____________Bank Ltd, by KSBCL before the said date. Payment under this letter
of guarantee shall be made promptly upon our receipt of notice to that effect from KSBCL.
3. It is fully understood that this guarantee is effective from the date of the said contract and that we
_____________ Bank Ltd, undertake not to revoke this guarantee during its currency without the
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 127 of 144
consent in writing of KSBCL.
4. We undertake to pay to KSBCL any money so demanded notwithstanding any dispute or disputes
raised by the Bidder in any suit or proceeding pending before any court or Tribunal relating thereto our
liability under this present bond being absolute and unequivocal.
The payment so made by us under this bond shall be a valid discharge of our liability for payment
there under and the Bidder shall have no claim against us for making such payment.
5. We ________________________________ Bank Ltd., further agree that KSBCL shall have the
fullest liberty, without affecting in any manner our obligations hereunder to vary any of the terms and
conditions of the said contract or to extend time of performance by the Tendered from time to time or
to postpone for any time of from time to time any of the powers exercisable by KSBCL against the said
Bidder and to forebear or enforce any of the terms and conditions relating to the said contract and we,
________________________ Bank Ltd., shall not be released from our liability under this guarantee
by reason of any such variation or extension being granted to the said Bidder or for any forbearance
by KSBCL to the said Bidder or for any forbearance and or omission on the part of KSBCL or any
other matter or thing whatsoever, which under the law relating to sureties, would, but for this provision
have the effect of so releasing us from our liability under this guarantee.
6. This guarantee will not be discharged due to the change in the constitution of the Bank or the Bidder.
Date
Place _______________ Signature
Witness Printed name
(Bank's common seal)
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 128 of 144
Financial Formats
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 129 of 144
54. Annexure - 25:Financial Form 1
Financial Bid Letter
To
Managing Director, Karnataka State Beverages Corporation Limited Office No.78, Seethalakshmi Tower, Mission Road, Bangalore-560 027, Karnataka
Subject: Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource Planning (ERP) Solution at KSBCL
Respected Sir, Reference: Tender No: <TENDER REFERENCE NUMBER>
We, the undersigned Bidders, having read and examined in detail all the Tender document in respect of
Selection of Agency for Supply, Installation, Commissioning & Maintenance of Enterprise Resource
Planning (ERP) Solution at KSBCL, do hereby propose to provide the services as specified in the Tender
document number <TENDER REFERENCE NUMBER> along with the following:
1. PRICE AND VALIDITY
1.1 All the prices mentioned in our Tender are in accordance with the terms as specified in the
Tender documents. All the prices and other terms and conditions of this Tender are valid for a
period of 365 calendar days from the date of opening of the Tenders.
1.2 We are an Indian Firm and do hereby confirm that our Tender prices include all taxes. However, all
the taxes are quoted separately under relevant sections.
2. UNIT RATES
We have indicated in the relevant schedules enclosed, the unit rates for the purpose of on account of
payment as well as for price adjustment in case of any increase to / decrease from the scope of work
under the contract.
3. DEVIATIONS
We declare that all the services shall be performed strictly in accordance with the Tender
documents.
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 130 of 144
4. TENDER PRICING
We further confirm that the prices stated in our bid are in accordance with your terms included
in Tender documents.
5. BID PRICE
We declare that our Bid Prices are for the entire scope of the work as specified in the
Annexure - 3: Scope of Work and Tender documents. These prices are indicated in
Annexure - 26: Break-up of Cost Components attached with our Tender as part of the Tender.
6. CONTRACT PERFORMANCE SECURITY DEPOSIT
We hereby declare that in case the contract is awarded to us, we shall submit the contract
performance security deposit in the form prescribed in Annexure - 24: Proforma for Security
Deposit for Contract Performance
We hereby declare that our bid is made in good faith, without collusion or fraud and the
information contained in the bid is true and correct to the best of our knowledge and belief.
We confirm that no Technical deviations are attached here with this commercial offer.
Thanking you,
Yours faithfully,
(Signature of the Bidder)
Printed Name Designation
Seal Date: Place:
Business Address:
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 131 of 144
55. Annexure – 26:Financial Form - 2
Break up Cost Components
A. Bidder should provide all prices as per the below prescribed format under this Annexure. Bidder
should not leave any field blank. In case the field is not applicable, Bidder must indicate “0” (Zero) in
all such fields.
B. All the prices (even for taxes) are to be entered in Indian Rupees ONLY (% values are not allowed)
C. It is mandatory to provide break-up of all Taxes, Duties and Levies wherever applicable and/or
payable.
D. KSBCL reserves the right to ask the Bidder to submit proof of payment against any of the taxes,
duties, levies indicated.
E. KSBCL shall take into account all Taxes, Duties & Levies for the purpose of Evaluation
F. The Financial Bids shall be evaluated by KSBCL for completeness and accuracy. Arithmetical
errors will be rectified on the following basis. If there is a discrepancy between the unit price and the
total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and
the total price shall be corrected. If there is a discrepancy between words and figures, the amount
in words will prevail.
G. The quoted prices shall cover the entire scope of works, deliverables as stated in the tender
document.
Summary Table - (All Prices in Indian Rupees)
Sl. No
Item Description
Reference
Table
Total
Base
Price
(A)
Total of
Taxes,
Duties &
Levies (B)
Total Price
C=A+B
Cost for Implementation Phase
I. ERP Software Licenses A TA
II. IT infrastructure B TB
III.
Implementation and Roll Out: Cost of Implementation of ERP- as per the features specified in tender document
C TC
Cost for Post Implementation Phase
I. Support for ERP Software D TD
Total Bid Price (T)
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 132 of 144
A. ERP Software License
Sl. No.
Item
Unit /
License Type
(per user cost,
fixed cost etc.)
No of
licenses (S1)
Per License Cost
(S3)
Total software
cost S4=(S1*S3)
I.
II.
III.
IV.
V.
VI.
VII.
Taxes (Please
specify the
components
on which
Taxes is being
applied
along with
percentages
Total (in Figures) TA
Total (in Words):
B. IT Infrastructure
Sl. No Item Quantity
(S1)
Unit Rate
(S2) Total cost S3=(S1*S2)
I.
II.
III.
IV.
V.
VI.
VII.
Taxes (Please specify the components
on which Taxes is
being applied along
with percentages
Total (in Figures) TB
Total (in Words)
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 133 of 144
C. Implementation and Roll out
Sl. No
Description
Number of Resources Deployed
(A)
Duration
(Person
months)
(B)
Man-Month Rate
(C)
Total Cost (D=A*B*C)
Implementation Phase
I. Project Manager
II. Functional Lead Consultant ( Logistic)
III. Functional Lead Consultant ( Finance )
IV. Technical Developer
V. DBA ( Apps & DB)
VI. IT Infrastructure Specialist
VII.
Installation, Configuration, Customization, Integration, Migration & Testing including IT Infrastructure & ERPSoftware
Total (in Figures) TC
Total (in Words):
D. Support for ERP Software
Sl. No. Software Item Year 1 Year 2 Year 3
I.
II.
III.
IV. Taxes (Please specify the components on
which Taxes is being applied along with percentages)
Total (in figures) TD
Total (in words)
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 134 of 144
56. Annexure – 27:Financial Form 3
Gross Total Value
Prices should be quoted in Indian Rupees and indicated both in figures and words. Price in words will
prevail, in the event of any mismatch.
Gross Total Value (GTV) (in Rs.)
(Rupees: ) in words
Note: Please ensure that the Gross Total Value given here must match the Total Cost (T) given in
Annexure - 26: Break-up of Cost Components.
In the event of any mismatch in the GTV value and Total Cost in Annexure - 27, the following criteria will
be adopted to remove the discrepancy between these two values:
a. When GTV is greater than Total Cost in Annexure - 26, the value given in Annexure - 26 as Total
Cost would be taken as GTV
b. When GTV is less than Total Cost in Annexure - 26, the value of Total Cost in Annexure - 26
will be replaced with the value given in GTV and item wise value of each item in Annexure -
26 will be reduced on Pro- rata basis and consequently unit values would be worked out.
If the L1 bidder fails to accept the individual unit rates rationalized as per the above procedure, the bid will
be treated as cancelled and EMD of such defaulting bidder will be forfeited.
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 135 of 144
57. Annexure – 28:LIST of IML Depots
Sl. No
Name & Address of IML Depot Contacts Nos. E-Mail ID
1.
KSBCL Liquor Depot SAKALAVARA-I, # 94, SLV Industrial Estate, Sakalavara Village, Bannerghatta Road, BANGALORE - 560 083
Off:080-27837042 27837043
Res : 23328269 Mb: 9448290208
2.
KSBCL Liquor Depot C/o.Mysore Vegetable Oil Products Ltd. # 17, Platform Road, BANGALORE - 560 020
Off:080-23468278 23468940 Res: 23465636 Mb: 9448290209
3.
KSBCL Liquor Depot Plot No.6-D, Phase-I Peenya Industrial Area, Ingersoll Rand Road, BANGALORE - 560 058
Off:080-28392433 28392477 Res: 23140608 Mb: 94482 90211
4.
KSBCL Liquor Depot PB No.5531, Sandal City, Yeshwanthpur, Bangalore-Pune Highway BANGALORE 560 055
Off:080-23376292
Mb:94482 90246
5.
KSBCL Liquor Depot C/o KSWC Godown No.4 Bangalore Road BELLARY - 583 101
Off:08392-250674 250675 Res: 254621
Mb: 9448290218
6.
KSBCL Liquor Depot C/o Central Warehouse Corporation Godown, APMC Market Yard BELGAUM - 570 010
Off:0831-2479397 2479398 Res: 2471602 Mob: 9448290219
7.
KSBCL Liquor Depot Unit No.1, Godown No.4 & 5 APMC Yard BIJAPUR - 586 101
Off:08352-255108 255110 Res: 309966
Mb: 9448290220
8.
KSBCL Liquor Depot C/o.KSWC Godown APMC Yard, Kolar Road, BANGARPET - 563 114
Off:08153-251455 251405
Res:080-26555775 Mb: 9448290221
9.
KSBCL Liquor Depot C/o.KSWC Godown APMC Yard, Jyothinagar Post CHICKMAGALUR - 577 102
Off:08262-21553 220834 Res: 220729
Mb: 9448290238
10.
KSBCL Liquor Depot C/o Central Ware House Corporation, No.B1 & B2 Block, P.B.Road DAVANAGERE - 577 003
Off:08192-257147 257383
Res : 08182-251003 Mb: 9448290224
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 136 of 144
Sl. No
Name & Address of IML Depot Contacts Nos. E-Mail ID
11. KSBCL Liquor Depot C/o KSWC Godown No.1A, Mailoor BIDAR - 585 403
Off:08482-235427 235417 Res: 293796
Mb: 9448290225
12.
KSBCL Liquor Depot C/o Central Warehousing Corporation Godown-C, Humnabad Road, Nehru Gunj, GULBARGA - 585 104
Off:08472-267879 267980
Res: 08422-598529 Mb: 9448290226
13.
KSBCL Liquor Depot Sy.No.54 and 55, Doddamanadigana halli, B.M. Road HASSAN - 573 201
Off:08172-256295 256231 Res: 591909
Mb: 9448290227
14.
KSBCL Liquor Depot C/o Central Warehousing Corporation Godown No.3 Old Hebballi Road, Srinagar Cross HUBLI - 580 031
Off:0836-2370759 2370764
Res:0836-2223473
Mb: 9448290228
15.
KSBCL Liquor Depot C/o. Kodagu Estate & Developers Pvt. Ltd. B.M.Road KUSHALNAGAR - 571 234
Off:08276-273426 271499
Res: 0821- 23333227
Mb: 9448290229
16.
KSBCL Liquor Depot C/o KSWC Godown Honnappa Building, Induvalu Village, Mysore Mandya Road MANDYA - 571 401
Off:08232-219586 219023 Res: 216349
Mb: 9448290230
17.
KSBCL Liquor Depot C/o. Canara Work Shops Ltd. Godown No.3, V.S.Kudva Road, Maroli, MANGALORE -575 005
Off:0824-2221988 2222866 Res : 2482974
Mb: 9448290231
18.
KSBCL Liquor Depot KSWC Godown, Unit - III, Mahalaxmi Layout, HPC Road, Hebbal Industrial Area MYSORE - 570 016
Off:0821-2410264 2410664
Mb: 9448290232
19.
KSBCL Liquor Depot TAPCMS godown, Site No 140, Maragoudanahalli Extn, Mysore-Bannimantap 'A' Layout, Mandi Mohalla, MYSORE - 570 015
Off:0821-2492645 2492646
Mb: 9448990347
20.
KSBCL Liquor Depot C/o.KSWC Godown No.15, APMC Yard, Rajendra Gunj
Off:08532-236241 236246
Res: 08532-598231 Mb: 9448290233
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 137 of 144
Sl. No
Name & Address of IML Depot Contacts Nos. E-Mail ID
RAICHUR - 584 102
21.
KSBCL Liquor Depot C/o.KSWC Godown APMC Yard, Sagar Road SHIMOGA - 577 201
Off:08182-250441 250251 Res: 277388
Mb: 9448290244
22.
KSBCL Liquor Depot C/o KSWC Godown 1 & 2, APMC Yard SIRSI - 581 402
Off:08384-236264 236276
Res : 08182-255051 Mb: 9448290236
23.
KSBCL Liquor Depot C/o of KSWC Godown, Sira Gate, Sira Road Next to DC Bunglow, TUMKUR - 572 106
Off:0816-2212738 2211790
Res: 080-23404024 Mb: 9448290235
24.
KSBCL Liquor Depot Plot No.16, C/o.Bakeson Biscuits Company Shivalli Industrial Area MANIPAL - 576 104
Off:0820-2572052 2570395 Res: 2570696
Mb: 9448290237
25.
KSBCL Liquor Depot C/o KSWC Godown No.3 & 4 APMC Yard, Guttal Road HAVERI - 581 110
Off:08375-234579 234606
Res: 0836- 2350841 Mb: 9448290223
26.
KSBCL Liquor Depot KSWC Godown No.5 New APMC Yard, Navanagar BAGALKOT - 587 101
Off:08354-225713 225718 Res: 272037
Mb: 9448290239
27.
KSBCL Liquor Depot C/o.Central Warehousing Corporation No.2A, Sambhapur Road GADAG - 582 101
Off:08372-232011 221111
Res: 08372-245085 Mb: 9448290240
28.
KSBCL Liquor Depot C/o.KSWC Bldg, APMC Yard, NH4, By Pass Road, CHITRADURGA - 577 501
Off:08194-223745 223713
Res: 08192-232985 Mb: 9448290241
29.
KSBCL Liquor Depot Central Warehouse Corporation F&G Blocks, Jain Mahaveer Goshala Foundations, Katarki Road KOPPAL - 583 231
Off:08539-221912 221983
Res: 08394-230972
Mb: 9448290242
30.
KSBCL Liquor Depot C/o Sridevi Textiles Pvt Ltd Survey N0. 38/1, and 40/3 Sathyamangala Road, Somavarpete Extn. CHAMARAJANAGAR-571313
Off:08226-223145 222416
Res: 0821-5555763 9448290284
31. KSBCL Liquor Depot C/o KSWC
Off: 08154- 252889 240144
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 138 of 144
Sl. No
Name & Address of IML Depot Contacts Nos. E-Mail ID
Godown # 4 & 5, Oolawadi Road, Behind APMC Yard CHINTAMANI- 563 125 Chickballapur Dist.
Mb: 9448290286
32.
KSBCL Liquor Depot C/o KSWC Godown # 4, APMC yard, Girish Nagar JAMAKHANDI - 587 302
Off : 08353 224264 224265
Mb: 9448290287 [email protected]
33.
KSBCL Liquor Depot C/o KSWC GODOWN, Vijaya pura Road, DEVANAHALLI BANGALORE Dist Rural. - 562 110
Off: 27682312 08119 320302
Res: 23355132
Mb: 9448290288
34.
KSBCL Liquor Depot KSWC GODOWN, APMC YARD, HUNSUR 571 105
Off: 08222 250498 250499
Mb: 9448290289 [email protected]
35.
KSBCL Liquor Depot C/o KSWC GODOWN, APMC YARD CHANNAPATNA-571501 RAMANAGAR Dist
Off: 080-7252879 7252969
Res: 080-23391385 Mb: 9448290290
36.
KSBCL Liquor Depot LIDKAR PREMISES, (Near Narendra Talkies) Kadugondanahalli, ARABIC College Post, BANGALORE - 560 045
Off: 25436370 Res: 23404024
Mb: 9448290291 [email protected]
37.
KSBCL Liquor Depot IML Depot, Mudnal Godown, Behind: M/s. Mudnal Bheemreddy Petrol Bunk,Shastri circle, YADAGIR 585202. Dist: Gulbarga.
Off: 08473 -250966 250968
Mb: 9448290292 [email protected]
38.
KSBCL Liquor Depot C/O KSWC, APMC YARD, GOKAK 591 307
Off: 08332 -224293 224263
Mb: 9448290293 [email protected]
39.
KSBCL Liquor Depot KSWC Godown, Bellary bypass Road, MP Prakash Nagar, HOSPET
Off : 08394 -224314 224315
Mb: 9448290294 [email protected]
40.
KSBCL Liquor Depot TAPCMS Compound, Near Campo Chocolate Factory, Post Darbe, PUTTUR 574 202
Off : 08251- 231710 Mb: 9448290295
41. KSBCL Liquor Depot C/O Kaveri Coconut Industries, Koni Cross Road,
Off:08254 - 261376 261176
Mb: 9448290296 [email protected]
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 139 of 144
Sl. No
Name & Address of IML Depot Contacts Nos. E-Mail ID
Koteshwara 576 222 KUNDAPUR, Udupi - Dist
42.
KSBCL Liquor Depot C/o KSWC GODOWN, # K2, Kustagi Road, SINDHANUR - 584128
Off: 08535 - 261376 08535 - 220104
Mb: 9448290297 [email protected]
43.
KSBCL Liquor Depot KSWC Godown N.H.4, Madhugiri Road Near R.V.Talkies, Opp. K.S.R.T.C Depot, SIRA 572 137 Tumkur Dist.
Off: 08135 - 274199
277717
Mb: 9448290298
44.
KSBCL Liquor Depot Adjacent to Radaint Retreat Near Country Club, CK Palya Road, Basavanapura Bannerghatta Road, BANGALORE - 560083
Off : 28429265/66 Mb : 9448990305
45.
KSBCL Liquor Depot C/o Mysore Tobacco Company compound, Central Warehouse Godown 1,2 & 3, Kodugodi White field, BANGALORE - 560 066
Off: 28457552 28457101 Res: 25444294
Mb: 9448290283
46.
KSBCL Liquor Depot Sy.No 45/1, Honnavara Railway station Road, Post : Karki Village HONNAVARA-581334 Uttar Kannada Dist.
Off : 08387 236666
Mb : 9448990315 [email protected]
47.
KSBCL Liquor depot C/o CWC Godown # 2A & B, Manjunathanagar Behind Widia Factory BAGALKUNTE, Nagasandra Post, Tumkur Road, BANGALORE -560 073
Off : 080-28393076 080-28393077
Mb : 9448990323
48.
KSBCL Liquor Depot Survey No. 70/5, Cheluvappa Industrial Estate, CHEEMSANDRA, Virgonagar Post, BANGALORE - 560 049
Off :
Mb : 9448990321 [email protected]
49.
KSBCL Liquor Depot # 94, SLV Industrial Estate, Sakkalvara - II Sakkalvara Village Bannerghatta Road, BANGALORE - 560 083
Off : 080-27837041 080-27837040
Mb : 9448990322 [email protected]
50. KSBCL Liquor Depot Near KSRTC Bus stand
08158 255576
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 140 of 144
Sl. No
Name & Address of IML Depot Contacts Nos. E-Mail ID
Bangalore Road SHIDLAGHATTA -562 105 Chickballapur Dist
Mb: 9448990320
51.
KSBCL Liquor Depot Kamadhenu Towers Site No. 54, at Betoli Village Meenpet Road VIRAJPET -571 218, Coorg Dist
08274 -260097 08274- 260053
Mb : 9448990324
52.
KSBCL- Liquor Depot C/o KSWC Godown premises, A.P.M.C yard,Bellur Road, SAGAR-577401 SHIMOGA (DIST)
Off - 08183-221683 Res: 0818-272910 Mb : 9448994001
53.
KSBCL- Liquor Depot Survey No. 120, C/o KSWC Godown HONGASANDRA Hosapalya Main Road, Kudlu Gate, Off Hosur Road, BANGALORE - 560 068
Mb : 9448994022 [email protected]
54.
KSBCL- Liquor Depot - 2 Plot No.211, C&D. Industrial Growth Center, H. N. Pur Road, Hassan-573201.
Mb : 9448290271 08172-243566 08172-243255
55.
KSBCL- Liquor Depot Opp. to APMC Yard, Vaderahall, Dasanapura Hobli, BANGALORE.
Mb : 9448290247
56.
KSBCL- Liquor Depot Sy No.70,Mahajenahalli, Shimoga Road, Harihar. Davangere District
Mb : 9448994033 [email protected]
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 141 of 144
58. Annexure- 29:List of RS Depots
Sl.No. Name & Address of RS Depot Telephone
Number Email ID
1
M/s.Godavari Bio Refineries Ltd., Distillery Division, Sameerwadi, Mudhol Taluk Bagalkot
Off:08350-260645 Res:08354-233613 Mb:94482-90250
2 M/s.Shree Renuka Sugars Ltd., No.367/1, Village Munoli, Saudatti Taluk, Belgaum District
Off:08330-277940 Mb:9448290251
3 M/s.Ravindra & Co. Ltd ., Sy.No.96, Mallik Mirzapur Taluk & District, Bidar
Off:08482-245448 Mb:9448290252
4
M/s.Sri Venkateshwara Distilleries Sy. No.112, 113 & 114, Malchapur Village, Bhalki Taluk Bidar District
Off:08482-200450 Mb:9448290253
5 M/s.Doodhganga Krishna SSK Ltd. Chikkodi Taluk, Belgaum District
Off:08338-276996 Mb:9448290254
6 M/s. United Spirits Limited Chitwadgi-583 211 Hospet Tq. Bellary District
Off:08394-220815 Mb:9448290255
7 M/s.Mysore Sugar Co. Ltd., Sugar Town Mandya District 571 402
Off:08232-231175 Mb:9448290256
Res : 08227-261628
8
M/s.Malaprabha Sahakari Sakkare Kharkhane Niyamitha, MK Hubli 591 153, Belgaum Dist
Off:08288-274952 Res:0836-2772140
Mb:9448290257 [email protected]
9
M/s.Khoday India Ltd., 54, Kannayakana Agrahara Anekal Taluk Bangalore 560 062
Off:080-22720475 Res:080-22425821
Mb:9448290259 [email protected]
10
M/s.Shri Lakshmi Narasimha Distilleries Pvt. Ltd. Block No.459, Garaga Village 581105 Dharwar District
Off:0836-2787480 2283834
Mb:9448290260 [email protected]
11
M/s.Hiranyakeshi Sahakari Sakkare Karkhane Niyamitha, Sankeshwar 591314 Belgaum District
Off:08333-274690 Res:08384-234813
Mb:9448290261 [email protected]
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 142 of 144
12
M/s.Viswanath Sugars Ltd., Distillery Unit, Bellada Bagewadi-591 305 Hukkeri Taluk, Belgaum District
Off:08333-267501 Mb:9448290262
13
M/s. Wilson Distillereis Pvt. Ltd. PO Gende Hosahalli, Arakere 571 415 Srirangapatna Taluk, Mandya Dist.
Off:08236-207397 Res:0821-5522915
Mb:9448290263 [email protected]
14 M/s.Siddapur Distilleries Ltd., Siddapura Village, Jamakhandi Tq. Bagalkote District
Off:08353-238103 Mb:9448290264
15
M/s.Indian Cane Power Ltd. (Unit :Samson Distilleries) Duggavathi, Harapanahalli Tq. Davanagere District
Off:08192-288185 Mb:9448290265
16 M/s.The Ugar Sugar Works Ltd. Ugarkhurd 591 316 Belgaum District
Off:08339-272605, 272230 Extn 456
Res:0831-5201073 Mb:9448290266
17
M/s.JP Distilleries Pvt. Ltd. Heggadatha Halli, Modur Post 572 130 Kunigal Taluk, Tumkur District
Off:08312-295725 Res:08132-225725
Mb:9448290267 [email protected]
18 Sri.Chamundeshwari Sugars Ltd. KM Doddi,Bharathinagar Maddur, Mandya District
Off:08232-245797 Res:0821-2413656
Mb:9448290268 [email protected]
19
M/s. Hindusthan Distilleries (Karnataka) Pvt. Ltd., PB No.3, BH Road, Gauribidanur 561208 Chickballapur District
Off:08155-285484 Mb:9448290269
20 M/s.India Brewery & Distillery Ltd. Hallikhed SF P.P, Ameerabad Taluk Bidar District
Off:08483-274279 Mb:9448290270
21
M/s.Kap Chem Ltd. 99, Belagola Industrial Area, KRS Road, Metagalli, Mysore 570 016
Off:0821-2581811 Res:0821-6555763
Mb:9448290271 [email protected]
22 M/s.Gemini Distilleries Ltd. 3 rd K.M., Chamarajanagar Road, Nanjangud, Nanjangud Taluk
Off:08221-223807 Res:08221-223410
Mb:9448290272 [email protected]
23
M/s.Chamundi Distilleries (P) Ltd. Kempegowdana Koppal Maliyur Village, Bannur Hobli T.Narasipura Taluk, Mysore District
Off:08227-210044 Res:0821-2514786
Mb:9448290273 [email protected]
24 M/s.Bannari Amman Sugars Ltd. P.O.No.27, Nanjangud Mysore Dist.
Off:08221-235187 Mb:9448290205
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 143 of 144
25 M/s.Sovereign Distilleries Ltd. Singpura Village, Sindhanur Taluk, Raichur District
Mb:9448290248 [email protected]
26
M/s Renuka Sugars, Unit No. IV, Burlatti Village, Kokatnur Post, Athani Taluk, Belgaum Dist.
Off: 08289- 292005 Mb: 9448990332
27 M/s NSL Sugars Ltd., Koppa Maddur Taluk, Mandya District
Mb: 9448990336 [email protected]
28
M/s Satish sugars Ltd. PO Box No-01, Sangankere Yadwad Road, Hunshyal P.G.Gokak Tq. Belguam Dt
Off:08334-293633 Mb: 9448990345
29 M/s. Athani Farmers Sugars Ltd, P.O Navalihal 591234, Athani Taluq Belgaum Dist
Off : 08339-293268 Mb: 9448990346
30
M/s. B T & F C Pvt Ltd (Lessee of Vanivilas Co-operative Sugar Factory Ltd) No. 66 & 67, Challakere Road, Mykalura Village, Hiriyur Taluk, Chitradurga Dist.
Off : 8193-220420 Mb : 9448994012
31 M/s Renuka Sugars, Havalaga Unit - V, Havalaga Village, Afzalpur Tq, Gulbarga Dist.
Off : 8470-29304 Mb : 9448994017
32 M/s. EID Parry (India) Ltd., Hullatti Vilalge, Haliyala Tq, Uttara Kannada Dist
Mb: 9448994018 [email protected]
33 M/s. Karthik Agro Industries Pvt Ltd., S.No. 92, Hoolgeri Vilalge, Badami Tq, Bagalkote Dist
Mb: 9448994007 [email protected]
34 M/s. Shamanur Sugars Ltd, Sy.No. 234/235, Duggavathi Village, Harappanahalli Tq, Davanagere Dist
Mb: 9448994019 [email protected]
35 M/s. Vijayanagara Sugars Pvt Ltd., Gangapur Village, Mandargi Taluk, Gadag, Gadag District
Mb: 9448994020 [email protected]
36 M/s. Coregreen Sugar & fuels Pvt Ltd., Tumkur Village, Shahapur Taluk, Yadgir District
Mb: 9448290248 [email protected]
37
M/s. Nirani Sugar Ltd., Distillery Division Sy No 18 & 19, Malapur Village, Mudhol Taluk, Bagalkot District -587313
Mb: 9448290234 [email protected]
38 Indian Sugar Manufacturing Co. Ltd., Unit -Havinal Taluk, Industrial District. Bijapur -586205
Mb: 9448994015 [email protected]
Karnataka State Beverages Corporation Limited
Tender Document No. SYS 2 – 028 Page 144 of 144
59. Annexure – 30:Letter of Undertaking of Authenticity
a. We undertake that all the components/parts/assembly/software used in the setup shall be original, new components/ parts/ assembly/ software only and that no refurbished/duplicate/ second hand components/ parts/ assembly/ software are being used or shall be used.
b. We also undertake that to produce the certificate from an OEM supplier in support of
above undertaking at the time of delivery/installation. It will be our responsibility to produce such letters from our OEM suppliers at the time of delivery or within a reasonable time.
c. In case of default and we are unable to comply with the above at the time of delivery or during
installation, we agree to take back the equipment/ items without demur, if already supplied and return the money, if any paid to us by you in this regard.
Signature of Authorized representative of Service Provider Name & Designation: Company Seal
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