AmberLeaf specializes in quickly breaking down the barriers that stand between your data and action.
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.1
DATA INFORMATION INSIGHT STRATEGY ACTION
Melhore a experiência do seu cliente com as Soluções de CX Integradas da AmberLeaf
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.2
INFORMATION INSIGHT STRATEGY ACTION
AmberleafQuem somos e o que fazemos?
Parceiro RightNow desde 2006
Go-To Partner entre Partner Service Providers
Amberleaf criou os exames para certificados do RightNow
Oracle Gold Partner
Parceria com a Oracle University para treinar clientes e parceiros no RightNow
Consultoria com combinação única em Estratégia e Tecnologia
Eleito Top CRM Consulting Firm pela analista líder nos EUA, SourcingLine
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.3
INFORMATION INSIGHT STRATEGY ACTION
AmberleafQuem somos e o que fazemos?
Customer Experience Strategy
Customer Relationship Management
Business Intelligence
Master Data Management
Program & Project Management
Sales and Marketing Strategy
Customer Service & Contact Center Effectiveness
Service Automation
Marketing Automation
Sales Force Automation
Business Process Optimization
Organizational Change
Data Mart and Data Warehouse Integration and Analytics for BI
Program Management
Varejo
Telecomunicação Manufatura
Mídia & Entretenimento
Financial Services & Seguros
Utilities
Saúde
Serviços
Educação
Fundada por Líderes com vasta experiência
Linhas de Serviço Experiência em diversas Indústrias
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.5
INFORMATION INSIGHT STRATEGY ACTION
Linha do Tempo
2006 2007 2008 2009 2010 2011 2012 2013 2014Quase 200 Implementações de RightNow CX
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.6
INFORMATION INSIGHT STRATEGY ACTION
Enterprise Source Systems
RightNowCustomer Experience Management
Multi Channel Touch Points
EndecaUnified Search
Oracle Identity Manager
Federated Ids
OBIEEBusiness
Intelligence
SiebelOrder Management
Phone Email ChatWeb Self
ServiceSocial F2F Kiosk Mobile
JiraServiceDesk Enabil SFDC
Guidewire Drupal Avaya Jenkon SCCP
Learn Live
Data Mentors
Data Stage
Google Search Remedy Exchange
OWA ZipInfo Ruby on Rails
AmberLeaf CX …Integração com outras Aplicações
JD EdwardsEnterprise Resource
Planning
MDMMaster Data Management
EBSEnterprise Resource
Planning
EloquaMarketing Automation
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.7
INFORMATION INSIGHT STRATEGY ACTION
AmberLeaf RightNow Toolbox
Estratégia CX Data Integrator
Integrações CX RightNow Add-Ins Metodologia
CX Solution Mapping
Banking
Investiments
Insurance
Telco’s
Field Services
INDUSTRY
SOLUT IONS
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.8
INFORMATION INSIGHT STRATEGY ACTION
Metodologia
Conceito
Planejamento
Kick Off
Análise de Processo
DesenhoDesenvolv
Testes
Apresentação
Go Live
Resultados
AderênciaPhase Out
Implantação
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.9
INFORMATION INSIGHT STRATEGY ACTION
Ajudamos as empresas a avaliar 12 áreas de sua organização e fazer um balanço abrangente dos seus aspectos-chave:
Estratégia
Processos
Tecnologia
Pessoas
Amberleaf CX Qualification
Requerimentos
Suporte
Gap
Mudança
Processo
ROI
Roadmap
Estratégia & Visão
Treinamento
Implementação
Data
Infraestrutura
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.10
INFORMATION INSIGHT STRATEGY ACTION
AmberLeaf CX Go To Market Initiatives …Sales Tools, Assets and Collateral
AmberLeafTelco
AmberLeaf Banking & Credit Unions
AmberLeafInsurance
AmberLeaf Asset Management &
Investments
• Holistic View of Customer/Member Relationship
• Financial Transactions View
• Customer Profile
• Asset Profile
• Portfolio Performance View
• Insight to Investment Analysis
• Lead Management
• Quote Tracking
• Policy View
• Relationship Insight
• Multi-Channel Interaction
• No – Low Touch Deflections
• CX Lifecycle
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.11
INFORMATION INSIGHT STRATEGY ACTION
AmberLeaf CX Go To Market Initiatives …Sales Tools, Assets and Collateral
RightNow Integrated with Salesfoce.com
RightNow Integrated with Eloqua
RightNow Integrated with EBS
RightNow Integrated with
JD Edwards
• Contact Profile
• Digital Body
• Communication Coordination
• Marketing Effectiveness
• Organization and Contact Sync
• Order and Asset Visibility
• Holistic Customer View
• Organization and Contact Sync
• Order and Asset Visibility
• Holistic Customer View
• Organization and Contact Sync
• Opportunity and Task Integration
• Service Request Updates
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.12
INFORMATION INSIGHT STRATEGY ACTION
Amberleaf Qualificações CXPorque nossa estratégia de CX é importante para você?
• “Fornecer visão estratégica promove orientação saudável para o uso da plataforma.”
• “O acompanhamento docrescimento dos clientes ajuda acompreender as suas necessidades.”
• “Atuando como consultor estratégico, aumenta profundidade do uso do produto.”
During DeliveryDuring the Sales Cycle For Renewals
• “Alinhar as capacidades doRightNow às estratégias-chave de negócios.”
• “Flexibilidade do RightNowpermitindo estratégias de CX.”
• “Rapid Deployment Methodsalinhado com as best practices.”
• “Cada oportunidade está em um estágio diferente em suajornada CX.”
• “Alinhamento da situação daempresa com o amadurecimentodo CX.”
• “Eleva a discussão com osretornos sobre o investimento,e não apenas a funcionalidade.”
DATA
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.13
INFORMATION INSIGHT STRATEGY ACTION
Varejo
Tecnologia &Comunicação
Serviços
Serviços Financeiros & Seguro
Indústria Química
Manufatura & Supply Chain
Midia & Entretenimento Turismo & Hotelaria
Educação
AmberLeafQuem somos e o que fazemos…
AmberLeaf specializes in quickly breaking down the barriers that stand between your data and action.
Copyright © 2014, AmberLeaf and/or its affiliates. All rights reserved.15
DATA INFORMATION INSIGHT STRATEGY ACTION
THANK YOU
Top Related