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ALLAHABADUPGRAMINBANK
HeadOfficeDMColony,CivilLinesBANDA210001(UP)
REQUESTFORPROPOSAL (RFP)FOR
SelectionofSystemIntegratorforCBSRefreshment
COSTOFTHE RFP:Rs25000/(RupeesTwenty FiveThousandonly)
LastdateforSubmissionofBid28.03.2017
RFPNo.:AUPGB/HO/IT/201617/CBS/RFP4 Date:03.03.2017
RFPNo.:AUPGB/HO/IT/201617/CBS/RFP4Date:03.03.2017
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Disclaimer
TheinformationcontainedinthisRFPdocumentoranyinformationprovidedsubsequentlytobidder(s)whetherverballyor indocumentaryformbyoronbehalfoftheBank isprovidedtothebidder(s)onthetermsandconditionssetoutinthisRFPdocumentandallothertermsandconditionssubjecttowhichsuchinformationisprovided.ThisRFPisneitheranagreementnoranofferandisonlyaninvitationbyBanktothe interested parties for submission of bids. The purpose of this RFP is to provide the bidder(s)withinformation to assist the formulation of their proposals. While effort has been made to include allinformationandrequirementsoftheBankwithrespecttothesolutionrequested,thisRFPdoesnotclaimtoincludealltheinformationeachbiddermayrequire.Eachbiddershouldconductitsowninvestigationandanalysis and should check the accuracy, reliability and completenessof the information in thisRFP andwherevernecessaryobtain independentadvice.TheBankmakesnorepresentationorwarrantyandshallincurnoliabilityunderanylaw,statute,rulesorregulationsastotheaccuracy,reliabilityorcompletenessofthisRFP.TheBankmayinitsabsolutediscretion,butwithoutbeingunderanyobligationtodoso,update,amendorsupplementtheinformationinthisRFP
RFPNo.:AUPGB/HO/IT/201617/CBS/RFP4Date:03.03.2017
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Contents1. Introduction..........................................................................................................................................6
1.1 RequestforProposal(RFP)...........................................................................................................6
2. Background...........................................................................................................................................8
2.1 BusinessVolumes.......................................................................................................................10
2.2 Branchwiseuserdetails.............................................................................................................10
2.3 InventoryDetails.........................................................................................................................11
3. EligibilityCriteria.................................................................................................................................27
4. DetailedScopeofWork......................................................................................................................29
4.1 CoreBankingSolutionUpgrade/refreshment...........................................................................49
4.2 AntiMoneyLaunderingSolutionrefreshment...........................................................................49
4.3 EnterpriseManagementSolution...............................................................................................51
4.4 NearDRSolution.........................................................................................................................52
4.5 AutomatedDRSolution..............................................................................................................54
4.6 CBSReportingSolution...............................................................................................................58
4.7 InternetBankingModule............................................................................................................59
4.8 LoanOriginationSystem.............................................................................................................61
4.9 DocumentManagementSystem................................................................................................65
4.10 DisasterRecoveryCentreHosting..............................................................................................73
5. EvaluationProcess..............................................................................................................................78
5.1 ObjectiveofEvaluationProcess..................................................................................................78
5.2 NormalizationofBids..................................................................................................................78
5.3 TechnicalEvaluationProcess......................................................................................................79
5.4 CommercialBidEvaluation.........................................................................................................83
6. ServiceLevels......................................................................................................................................85
6.1 ServiceLevelAgreement(SLA)andTargets...............................................................................85
6.2 ServiceLevelTargets(PostTransitionPhase)............................................................................85
6.3 ServiceLevelMeasurement........................................................................................................86
6.4 AtRiskAmount...........................................................................................................................86
6.5 ServiceLevelPenalties................................................................................................................86
6.6 Exceptions...................................................................................................................................86
7. InstructionstotheBidders.................................................................................................................87
7.1 TwoBidSystemTender.............................................................................................................87
7.2 SubmissionofTechnicalBid........................................................................................................87
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7.3 SubmissionofCommercialBid:..................................................................................................88
7.4 NonTransferableTender............................................................................................................88
7.5 ErasuresorAlterations...............................................................................................................89
7.6 CostofBidding:...........................................................................................................................89
7.7 ClarificationofRFP:.....................................................................................................................89
7.8 PreBidMeeting..........................................................................................................................89
7.9 AmendmentinRFP.....................................................................................................................90
7.10 LanguageoftheBid....................................................................................................................90
7.11 BidValidity..................................................................................................................................90
7.12 BidSecurityEarnestMoneyDeposit........................................................................................90
7.13 PerformanceBankGuarantee....................................................................................................91
7.14 DeadlineforSubmissionofBid...................................................................................................91
7.15 LateBid.......................................................................................................................................91
7.16 Replacement&WithdrawalofBid.............................................................................................91
7.17 BidOpening.................................................................................................................................92
7.18 PreliminaryExamination.............................................................................................................92
7.19 NonPaymentofProfessionalFees.............................................................................................93
7.20 Assignment.................................................................................................................................93
7.21 SubContracting..........................................................................................................................93
7.22 LimitationofLiability..................................................................................................................93
7.23 Indemnity....................................................................................................................................93
7.24 ForceMajeure:............................................................................................................................94
7.25 EscrowMechanism.....................................................................................................................94
7.26 BiddersIntegrity:.......................................................................................................................94
7.27 BiddersObligations:...................................................................................................................94
7.28 UseofContractDocumentsandInformation:...........................................................................95
7.29 TerminationforConvenience:....................................................................................................95
7.30 EffectofTermination:.................................................................................................................95
7.31 PaymentTerms:..........................................................................................................................95
8. Annexures...........................................................................................................................................99
8.1 Functional&TechnicalSpecifications........................................................................................99
8.2 BidForm....................................................................................................................................100
8.3 BidSecurityForm......................................................................................................................101
8.4 BiddersInformation.................................................................................................................103
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8.5 ConfirmationtoEligibilityCriteria............................................................................................105
8.6 LetterofConfirmation..............................................................................................................107
8.7 LetterofConformitywithHardcopy.........................................................................................108
8.8 ManufacturersAuthorizationForm.........................................................................................109
8.9 PreBidQueryFormat...............................................................................................................110
8.10 MinimumOnSiteDeploymentLevel.......................................................................................111
8.11 ProposedTeamProfile:............................................................................................................113
8.12 CommercialBillofMaterial......................................................................................................119
8.13 NonDisclosureAgreement.......................................................................................................120
8.14 ServiceLevelAgreement..........................................................................................................125
8.15 Reports......................................................................................................................................149
8.16 HardwareRefreshmentScheme...............................................................................................152
8.17 FormatforPerformanceBankGuarantee................................................................................154
8.18 BranchwiseCountofCoreUsers.............................................................................................156
8.19 DetailofCBSReports................................................................................................................172
8.20 LocationWiseBandwidthRequirement...................................................................................176
RFPNo.:AUPGB/HO/IT/201617/CBS/RFP4Date:03.03.2017
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1. IntroductionALLAHABADUPGRAMIN BANK, aRegional Rural Bank sponsored by Allahabad BankestablishedundertheRRBAct1976,having itsHeadOfficeatDMColony,CivilLines,Banda, India (hereinaftercalled the Bank) is inviting proposalsfromSystem IntegratorsforRefreshmentofCoreBankingsolutionalongwithrequisitehardwareandprovidingfacilitymanagementservicestothebank.ThisRFP seeks to select a system integratorwhohas the capability and exposure in the fieldofassistingtheBankformanagingCorebankingsolutionandothersolutionsaswellasmanagingthebankshardware,storageandcompute,networkandsecurityarchitectureandITsupporthelpdesk.Thistenderismeantfortheexclusivepurposeofbiddingasperthetermsandconditionsandscopeofworkindicated.Itshallnotbetransferred,reproducedorotherwiseusedforpurposesotherthanforwhichitisspecificallyissued.
1.1 RequestforProposal(RFP)
AllahabadUPGraminBank intendstoengageaSystem Integratorforthescopedefined inthistenderdocumenttowardsRefreshmentforCoreBankingSolutionandimplementation&managementofrelatedinfrastructureandservices.
Bidrelateddetailsareasmentionedbelow:
RFPReferenceNumber AUPGB/HO/IT/201617/CBS/RFP4
Fee for RFP document (nonrefundable) byDemandDraft/BankerChequeonly
25,000(RupeesTwenty FiveThousandonly)
Earnest Money Deposit by Banker Cheque/DemandDraft/BankGuarantee
25,00,000(RupeesTwentyFiveLakhsonly)
AvailabilityofRFPdocumentatourwebsiteFordownloading
03.03.2017
Lastdateofsubmittingprebidqueries 14.03.2017,04:00PM
Date,TimeandVenueforPrebidMeeting 15.03.2017,03:00PMAllahabadUPGraminBankProjectOfficeShalimarCorporateParkTitaniumBlockC,VibhutiKhandGomtiNagar,Lucknow(U.P.)226010
LastDate,TimeandPlaceforreceiptsofoffers 28.03.2017,03:00PMAllahabadUPGraminBankProjectOfficeShalimarCorporateParkTitaniumBlockC,VibhutiKhandGomtiNagar,Lucknow(U.P.)226010
DateandTimeofEligibilitycumTechnicalBidopening
28.03.2017,04:00PM
DateandTimeofCommercialBidopening Will be advised to the technically qualifiedbidders.
AddressforCommunication Mr.R.S.SengarGeneralManagerAllahabadUPGraminBank
RFPNo.:AUPGB/HO/IT/201617/CBS/RFP4Date:03.03.2017
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HeadOfficeDMColony,CivilLinesBANDA(UP)210001
ContactNumbers 08052302297EmailID [email protected] http://www.allahabadgraminbank.in
Theabovedates are tentativeandsubjectedtochangewithoutanypriornoticeorintimation.Biddersshould check website www.allahabadgraminbank.in for any changes/addendums totheabovedatesand/oranyotherchangestothisRFP.Bidderstoconfirm withBankthetime&venueonedaypriortoanyoftheabovescheduledevent.EligibilitycumTechnicalbidwillbeopened,inthepresenceofthevendorsrepresentativeswhochoosetoattendtheopeningoftechnicalbid.Noseparatecommunicationshallbesentinthisregard.Commercialbidwillbeopened inthepresenceofthevendorsrepresentativeswhoaretechnicallyqualified.DateofopeningofCommercialBidshallbeintimatedseparatelytoalltheeligiblebidders.Allbidsmustbesubmittedatthesame timegiving fullparticulars inseparatesealedenvelopes atthebanksaddresswithinthetimeperiodspecifiedasabove.Eachbidmustbeaccompaniedbyabidsecurityasspecifiedinthe RFPandmustbedeliveredduringofficehoursattheaboveaddressonorbeforespecifieddateandtimeindicatedabove.TechnicalBidswill beopened inthepresenceof thebidders representatives,whochoose toattendTechnicalBidOpeningonthespecifieddateandtime.Nofurtherdiscussion/interfacewillbegrantedtobidderswhosebidshavebeentechnicallydisqualified.NonattendanceattheBidopeningwillnotbeacausefordisqualificationofabidder.TheBankreservestherighttoacceptorrejectinpartorfullanyoralltheofferswithoutassigninganyreasonswhatsoever.
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2. BackgroundALLAHABADUPGRAMINBANK,aRegionalRuralBanksponsoredbyAllahabadBankestablishedunder theRRBAct1976,having itsHeadOfficeatDMColony,CivilLines,Banda, India, is invitingquotationsfromprospectivebiddersthroughtheprocessofOpenTenderingtoparticipateinthecompetitivebiddingforSelectionofSystemIntegratorforRefreshmentofCoreBankingSolutionalongwithrequisitehardwareandprovidingfacilitymanagementservicesinAllahabadUPGraminBank.
AllahabadUPGraminBankhasastrongpresenceinruralIndiahaving654branches,andspreadover11districtsofUttarPradeshandhavingacustomerbaseofover10million.Thebankhasasoundfinancialbackgroundoftotalbusinessofover14,000crore,ownedfundofRs700croreandprofitearningsinceinception.TheCRARofthebankstoodat12.27%ason31.03.2016
TheBankhasdeployedFinacle (version7.0.18)asaCoreBankingSolutionwithM/sHPastheSystemIntegratorforall its654Branches,10RegionalOffices,oneStaffCollege,oneDataCenter,oneDRS inhostedmodel&HeadOffice.
This document is meant for the exclusive purpose of bidding as per the terms, conditions andspecifications indicatedandshallnotbetransferred,reproducedorotherwiseused forpurposeotherthanforwhichitisspecificallyissued.
PreviousStatus:
AllahabadBankhadengagedM/sHPIndiaSales(P)LtdasSystemIntegratorforimplementationofCBS in itstwoSponsoredRRBs(AllahabadUPGraminBank AUPGB&ShardaGraminBankSGB)foraperiodoffiveyears.
Accordingly,themastercontractwassignedbyAllahabadBankandbothRRBswithM/sHPon25.02.2011.
AllahabadBankandRRBsexecutedthirdpartyagreementsinrelationtothemastercontractwithM/sInfosysTechnologiesLimited,M/sHughesCommunicationIndiaLtdandTulipTelecomLtd.
ThemigrationofallthebranchesofboththeRRBstoCBSwascompletedason25.09.2011. HoweverSGBhassincebeenamalgamatedwithMadhyanchalGraminBanksponsoredbySBIas
on01.11.2012andisnowoutofpurviewofthisRFP.
PresentStatus:
ThecoreinfrastructurefortheCBSofAllahabadUPGraminBankishostedattheBanksDC(Lucknow)andDRS(Bangaluru).
TheDCissituatedatAUPGBsownpremisesinLucknow. TheBanksDRiscollocatedatRelianceDatacenterinBangaluruwhichismanagedbyHPE BanksDC&DRhaveMPLSSP1andSP2connectivitybothfromBSNL.TheDCDRreplicationlink
hasSifyasprimaryandTCLassecondaryconnectivity.AlsotheHughesVSATBackhaul linkhasbeenprovidedbySify&TCL.
TheBanks214branches/locationshaveBSNLMPLSasprimaryandHughesVSATassecondaryconnectivity.Asofnow thereare486branches in thebankwhichare runningonlyonVSATwithoutthesecondarymode.
Bankhasalso launchedATMservicesand isusingtheEFTswitchingservicesofM/sFIS.SofarBankhasinstalled155outof203proposedonsiteATMs.
BankisliveonRTGS&NEFT,APBS,ACHCR,NACHCR,NACHDR,EBT,MMS,andAEPS&PFMS2.0.
Otherapplications likeBiometricAuthenticationSystem,FIGateway,RupayCardonPOS,SMS
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Alerts,HRMS&EKYChavebeenlaunchedbyengagingseveral3rdpartyvendors. BankhasimplementedcollateralproductslikePMJJBY,PMSBY,APY,FixedAssets,LockerModule,
AML,ALMetc. IMPS&MobilebankingandeCommercewillbeimplementedshortly.
Themajorissuesandthepresentstatusaredetailedasunder:
ThecurrentCBScontractwithM/sHPEwillbeendingon31stAugust2017. ThereforebankneedstoselectaSIforextension/upgradationoftheexistingCBSapplication&
surroundingapplications,interfaces,Hardware,Network&SecurityequipmentatDC,DRS,Branches,andOfficesetc.foradurationofnext5years.
NearlyallthecoreandnoncorehardwareinfrastructurehavereachedEndofLifeandmostofthehardwarewillalsoreachEndofSupportbyJanuary2019
MostoftheNetwork&SecurityInfrastructureatDCDRS&BrancheshavereachedEndofLifeandwillalsoreachEndofSupportmainlyin2020andsomeevenin2017.
ThesoftwaretripartiteagreementwithM/sHPE,M/sInfosys,willalsoendinAugust2017.
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2.1 BusinessVolumes
SNo. Particulars PresentStatus Year1 Year2 Year3 Year4 Year51 BusinessValue 155529266135 178858656055 205687454463 236540572632 272021658527 3128249073062 No.ofBranches 654 687 721 757 795 8353 No.ofCustomers 11728770 13488086 15511299 17837994 20513693 235907474 No.ofUsers 3402 3468 3536 3608 3684 3764
5No.ofFinancialTransactions 380986 438133 503853 579431 666346 766298
6NoofNonFinancialTransactions 571479 657200 755780 869147 999519 1149447
7
No.ofAlternativeDeliveryChannel(ADC)Transactions 64439 74105 85221 98004 112705 129611
8No.ofBranchTransactions 316547 364028 418632 481427 553641 636687
Table1:BusinessVolumes
Note:
1. GrowthrateonbusinessandTransactions@15%.2. Branchexpansion@5%and3. 02employeesforeverynewbranch.
2.2 Branchwiseuserdetails
Thetotalno.ofusersare3377atpresent.PleasereferAnnexure:8.18BranchwiseCountofCoreUsersforbranchwiseuserdetail.
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2.3 InventoryDetails2.3.1 PresentApplications&InterfacesTheavailabilityofdifferentapplicationinDC&DRSismentionedbelow
SlNo SolutionName
Supplier AvailabilityinDC
AvailabilityinDRS
Remarks
1 CBS Finacle7.0.18
Yes Yes Tobeupgradedto7.0.25
2 AML(AMLOCKver.3.0.9c)
3iInfotech
Yes No Tobereplaced
3 ALM(BALMver1.73)
Suryasoft Yes No Tocontinue&besupportedbybidder
4 DataArchival(FINDARTver
3.0)
Nellito Yes No Tocontinue&besupportedbybidder
5 ActiveDirectory
HP Yes Yes Tocontinue&besupportedbybidder
6 DNS HP Yes Yes Tocontinue&besupportedbybidder
7 Mail(ExchangeServer)
Microsoft Yes Yes Tocontinue&besupportedbybidder
8 Backupsoftware(HPDataProtector
ver9.0x)
HP Yes Yes Tocontinue&besupportedbybidder
9 TrendMicroDeepSecurityEnterprisever.
HP Yes Yes Tocontinue&besupportedbybidder
10 IMSVA HP Yes Yes Tocontinue&besupportedbybidder
11 EMS(Inservicemodel)
HP Yes Yes Tobereplacedwithinhousemodel
13 AAA HP Yes Yes Tocontinue&besupportedbybidder
16 Biometric SmartchipPvt.Ltd.
Yes Yes Maintenancenotpartofbidderscopebutintegration
isunderscope17 FIAPP Visionindi
a&bartronics
Yes No Maintenancenotpartofbidderscopebutintegration
isunderscope18 HRMS SaminTek
mindzIndiaPvt.
Ltd
Yes Yes Maintenancenotpartofbidderscopebutintegration
isunderscope
Table2:AvailabilityofApplicationinDC&DR
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MajorApplicationInterfacewithCorebanking
ThedifferentapplicationsareinterfacedwithCoreBankinginordertoenhancethebusinessfunctionsandprovidebetterservicetotheclients.Outoftheseapplicationssomeare integratedforrealtimedatatransferwhileothersareinterfacedonmanualbasisorthroughschedulerfordatatransfer.
ThebelowtableshowsthemajorinterfaceusedbydifferentapplicationsforintegrationwithCBS.
Sl.No.
SourceApplication ApplicationProvider
Interfaceavailable
Scheduled/Manual/Realtime
1 ATMSwitch FIS Yes RealTimeAutomatic2 CardManagement+Pin
ManagementFIS Yes RealTimeAutomatic
3 FinancialInclusion Vision India/Bartronics.
Yes RealTimeAutomatic
4 AML 3iInfotech Yes Scheduled
5 ALM SuryaSoft Yes Scheduled
6 BIOMETRIC SmartchipPvt.Ltd. Yes RealTimeAutomatic7 NEFT/RTGS AllahabadBank Yes RealTimeAutomatic
8 NACH NPCI Yes Manualinterventionreqd.
9 DataArchival Nelito Yes Offline10 SMSservice Mgage Yes RealTimeAutomatic
11 HRMS SaminTek mindzIndiaPvt.Ltd
No Offline
12 PFMS Intellisoft Yes RealTimeAutomatic
Table3:MajorApplicationintegrationwithCBS
ThesearethemajorinterfaceshoweverAUPGBwillsharethedetailedlisttotheselectedbidder.
2.3.2 Compute&StoragePrimaryDataCentreLucknow
ThePrimaryDatacentreatPMOLucknowhasthebelowmentionedCBS&NonCBSserversS.No.
Applications/Tools Model OS Processor RAM HardDisk
1 FinacleDatabase HPBL870ci2
HPUX11iV3 2no.ofIntel(R)Itanium1.6GHZ4cores
80GB 4x300GB2 FinacleDatabase HPUX11iV3
3 FinacleWebServer1 HPIntegrityBL860ci2
HPUX11iV3 1no.ofIntel(R)Itanium1.6GHZ4cores,8logical
32GB 2x146GB
4 FinacleWebServer2 HPUX11iV3 32GB
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S.No.
Applications/Tools Model OS Processor RAM HardDisk
5 FinacleWebServer3 HPUX11iV3 processors 32GB
6 FinacleApplication1 HPUX11iV3 40GB
7 FinacleApplication2 HPUX11iV3 40GB
8 FinacleApplication3 HPUX11iV3 40GB
9 FinacleApplication4 HPUX11iV3 40GB
10 FinacleApplication5 HPUX11iV3 40GB
11 BackupServer1 HPrx3600 HPUX11iV3 2no.Intel(R)Itanium1.67GHZ2cores,4logicalprocessorspersocket
16GB 2x146GB
12 BackupServer2 HPUX11iV3 16GB
13 UATServer(AppandDB) HPrx2660 Unix11.31 2no.Intel(R)Itanium29100seriesprocessor1.67GHz2cores,4logicalprocessors(2persocket)
16GB 2x146GB
14 TrainingServer Unix11.31 16GB
15 MigrationServer Unix11.31 16GB
16 HyperVhost HPProliantBL460cG7
Windows2008EnterpriseR2x64
2no.Intel(R)Xeon(R)[email protected](4Cores)&Intel(R)Xeon(R)[email protected](6Cores)
32GB 2x300GB
17 HyperVhost Windows2008EnterpriseR2x64
32GB
18 MSExchangeEdgeRole Windows2008EnterpriseR2x64
16GB 2x300GB
19 MSExchangeEdgeRole Windows2008EnterpriseR2x64
16GB
20 DATAARCHIVAL Windows2008EnterpriseR2x64
16GB
21 DATAARCHIVAL Windows2008EnterpriseR2x64
16GB
22 TrendMicroSecurityApplication
Windows2008StandardR2x64
16GB
23 TrendMicroSecurityApplication(HIPS)
Windows2008StandardR2x64
16GB
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S.No.
Applications/Tools Model OS Processor RAM HardDisk
24 IMSVA HPProliantBL460G8
Windows2008EnterpriseR2x64
1no.Intel(R)Xeon(R)[email protected](4Cores)
16GB
25 EMSServer1 HPProliantBL460cG7
Windows2008StandardR2x64
16GB
26 JumpServer(ForconnectingHPNOC)
Windows2008StandardR2x64
16GB
27 EMSServer2 Windows2008StandardR2x64
16GB
28 AssetLiabilityManagement(ALM)
Windows2008EnterpriseR2x64
16GB
29 AssetLiabilityManagement(ALM)
Windows2008EnterpriseR2x64
16GB
30 AntiMoneyLaundering(AML)
Windows2008StandardR2x65
16GB
31 AntiMoneyLaundering(AML)
Windows2008EnterpriseR2x64
16GB
32 CheckpointNSM Windows2008EnterpriseR2x64
16GB
33 AAAServer Windows2008StandardR2x66
16GB
34 HPIMCNMSServer Windows2008EnterpriseR2x64
16GB
35 EMSServer3 Windows2008EnterpriseR2x64
16GB
36 ActiveDirectory Windows2008StandardR2x64
8GB
37 ActiveDirectory Windows2008StandardR2x64
8GB
38 ExchangeHUBandCASRoles
HostedonHyperVhost
Windows2008EnterpriseR2x64
N/A 8GB FromHyperVhost
39 ExchangeHUBandCASRoles
Windows2008EnterpriseR2x64
N/A 8GB FromHyperVhost
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S.No.
Applications/Tools Model OS Processor RAM HardDisk
40 ExchangeMailboxRole Windows2008EnterpriseR2x64
N/A 16GB FromHyperVhost
41 ExchangeMailboxRole Windows2008EnterpriseR2x64
N/A 16GB FromHyperVhost
Table4:Compute&StorageatDC
TheBladeserversareinstalled3no.ofidenticalC7000enclosureseachhavingi. 2x16port4GBFCcardii. 16Gigabitelectricalportiii. 16Gigabitopticalport
Thestorage&backupsystemattheDCconsistofthebelowhardwareS.No. DeviceName Model Components
1 Storage HPEVA6400 66x450GB15KHDD,42x300GB15KHDD,2no.ofHSV400controller
2 Storage HPP2000G3MSA 6x450GB15KHDD
3 TapeLibrary HPMSL8096 2noLTO5TapeDrives
4 SANSwitch HPstorageworks8/80Base48ports
5 SANSwitch HPstorageworks8/80Base48ports
Table5:Storage&BackupsystematDC
Thepresentstoragespaceallocationofthestoragetodifferentapplicationarementionedinthebelowtable.
Slno.
Application Servers Storageallocated(
HPEVA6400/HPP2000)
PresentStorageUsage RAIDGroup
TotalstorageSpace
allocated
Consumedstoragespace
1 Finacle(CBSDatabaseincludingCSISdatabaseofapprox.275GBatpresent)
FinacleDatabase(02no.)
EVA6400 4198GB 2314GB Raid1
2 ALM Application& EVA6400 1202GB 738GB Raid5
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Slno.
Application Servers Storageallocated(
HPEVA6400/HPP2000)
PresentStorageUsage RAIDGroup
TotalstorageSpace
allocated
Consumedstoragespace
Databaseserver
3 AML AMLApplication&Databaseserver
EVA6400 902GB 469GB Raid5
4 Finacle FinacleApplication(05no.)&Webserver(03no.)
EVA6400 1331GB 488.96GB Raid5
5 Training Training(01no.) P2000 430GB 211.01GB Raid5
6 UAT UAT(01no.) P2000 420GB 106.41GB Raid5
7 Migration Migration(01no.) P2000 180GB 155.1GB Raid5
8 DataArchival
Application&Databaseserver
EVA6400 1024 GB 792GB Raid5
9 Backup Backupserver(02no.) EVA6400 351GB 45.5GB Raid1/5
10 ExchangeServer
Exchangeservers(06no.virtual&physical)
EVA6400 3481GB 1126GB Raid5
Table6:AllocationofStorageSpaceamongstApplications
TheaverageCBSDBgrowthperdayforthelast6monthisdepictedinbelowchart.
Chart1:AverageCBSDatabasegrowthperday(Inmonths)
DisasterRecoveryCentreBangalore
TheDisasterRecoveryCentre(DRS)collocatedatRelianceDataCentre,Bangaluruhasthebelow
mentionedCBS&NonCBSservers.
337
602
928
1133
490
837
0
200
400
600
800
1000
1200
Apr,16 May,16 Jun,16 Jul,16 Aug,16 Sep,16
Grow
thinM
B
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S.No.
Applications/Tools Model OS Processor RAM HardDisk
1 FinacleDatabase HPBL870ci2
HPUX11iV3
2no.ofIntel(R)Itanium(R)Processor
9340s1.6GHz
80GB 4x300GB
2 FinacleDatabaseFailover
Unix11.31 80GB
3 FinacleApplication1
HPBL860ci2
Unix11.311no.ofIntel(R)
Itanium(R)Processor93401.6GHz
32GB 2x146GB4 FinacleApplication2 Unix11.31 32GB
5 FinacleApplication3 Unix11.31 32GB6 FinacleApplication4 Unix11.31 40GB7 FinacleWebServer1 Unix11.31 40GB8 FinacleWebServer2 Unix11.31 40GB9 FinacleWebServer3 Unix11.31 40GB
10 BackupServer1 HPrx3600
Unix11.31 2no.ofIntel(R)Itanium29100seriesprocessors1.67GHz
16GB 2x146GB11 BackupServer2 Unix11.31 16GB
12 ExchangeEdgeRole HPProliantBL460G7
Windows2008
EnterpriseR2x64
1no.ofIntelXeonE56402.67Ghz
16GB 2x300GB
13 ExchangeEdgeRole Windows2008
EnterpriseR2x64
16GB
14 HyperVhost Windows2008
EnterpriseR2x64
32GB
15 HyperVhost Windows2008
EnterpriseR2x64
32GB
16 TrendMicroSecurityApplication(Antivirus
)
Windows2008
StandardR2x64
8GB
17 TrendMicroSecurityApplication
Windows2008
StandardR2x64
8GB
18 HpclientAutomationserver(CAE)
Windows2008
StandardR2x64
8GB
19 HpclientAutomationserver(CAE)
Windows2008
Standard
8GB
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S.No.
Applications/Tools Model OS Processor RAM HardDisk
R2x6420 CheckpointFirewall Windows
2008StandardR2x64
8GB
21 NetworkMonitoringAppliance
Windows2008
StandardR2x64
8GB
22 NetworkRadiusServer Windows2008
StandardR2x64
8GB
23 AssetLiabilityManagement(ALM)
UAT
Windows2008
StandardR2x64
4GB
24 AntiMoneyLaundering(AML)UAT
Windows2008
StandardR2x64
4GB
25 JumpHostServer(ForconnectingHPNOC)
Windows2008
EnterpriseR2x64
8GB
26 AntiMoneyLaundering
Windows2008
EnterpriseR2x64
16GB
27 AntiMoneyLaundering
Windows2008
EnterpriseR2x64
16GB
28 IMSVA Linux 8GB29 ExchangeHUBandCAS
RolesHostedonHyperVhost
Windows2008
EnterpriseR2x64
N/A 8GB FromHyperVhost&SAN
30 ExchangeHUBandCASRoles
Windows2008
EnterpriseR2x64
N/A 8GB
31 ExchangeMailboxRole Windows2008
EnterpriseR2x64
N/A 16GB
32 ExchangeMailboxRole Windows2008
N/A 16GB
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S.No.
Applications/Tools Model OS Processor RAM HardDisk
EnterpriseR2x64
Table7:Compute&StorageatDR,Bangalore
TheBladeserversareinstalled2no.ofidenticalC7000enclosureseachhavingi. 2x16port4GBFCcardii. 16Gigabitelectricalportiii. 16Gigabitopticalport
Thestorage&backupsystemattheDRconsistofthebelowhardwareS.No. DeviceName Model Components
1 Storage HPEVA6400 56x450GB15KHDD,35x300GB15KHDD,2no.ofHSV400controller
2 TapeLibrary HPMSL8096 2no.LTO5TapeDrives
3 SANSwitch HP8/80Base80ports
4 SANSwitch HP8/80Base80ports
Table8:Storage&BackupSystematDRBangalore
Thepresentstoragespaceallocationofthestoragetodifferentapplicationarementionedinthebelowtable.
Slno.
Application
HostsNameusedfortheApplications
Storageallocated(
HPEVA6400/HPP2000)
Presentdate(Aug,16)
TotalstorageSpace
allocated
Consumedstoragespace
RAIDUsed
1 FinacleCBS FinacleDatabase(02no.)
EVA6400 3.6TB 2.09TB RAID1
2 AML AMLApplication&Databaseserver
EVA6400 802GB 8GB RAID5
3 FinacleApp FinacleApplication(04no.)&Webserver(03no.)
EVA6400 842GB 485.33 RAID5
4 Backup Backupserver(02no.) EVA6400 834GB 38.41GB RAID1/5
5 ExchangeServer
Exchangeservers(06no.virtual&physical)
EVA6400 1281GB 236.5 RAID5
Table9:AllocationofStorageSpaceamongstApplications
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Database&OperatingSystemlicensesprocuredduringtheCBSimplementationislistedbelow
SLno.
LicenseMake&version No.ofLicense
LicenseType Application
1 OracleDatabaseEnterpriseEditionProcessorPerpetual
8 Enterprise
CoreBanking2 OracleDatabaseStandardEditionProcessor
Perpetual2 Enterprise
3 OracleDatabaseStandardEditionNamedUserPlusPerpetual
200 Corporate
5 SQLStandardLicHelpdesk 1 Corporate
MSExchange&ActiveDirectory
6 SQLSvrStdSNGLLicSAPkOLPD 2 Corporate
7 SQLSvrStdSNGLLicSAPkOLPD1Proc 1 Corporate
8 ExchgSvrStdSNGLLicSAPkOLPD 8 Corporate
9 SQLCALSNGLLicAPkOLPDDvcCAL 25 Corporate
10 ExchgStdCALSNGLLicSAPkOLPDDvcCAL 1200 Corporate
11 ExchgSvrEntSNGLLicSAPkOLPD 4 Corporate
12 SQLSvrEntSNGLLicSAPkOLPD1Proc 2 Corporate
13 WinSvrEntSNGLLicAPkOLPD 16 Corporate
14 WinSvrStdSNGLLicAPkOLPD 45 Corporate
15 ExchgEntCALSNGLLicSAPkOLPDDvcCALwSrvcs
1200 Corporate
16 WinSvrCALSNGLLicAPkOLPDDvcCAL 2650 Corporate
17 HPAIMCStdS/Wpltfrmw/100nodeELTU 1 Corporate
HPIMC(NetworkMonitoring)
18 HPAIMCStd&Entadd1000nodeELTU 2 Corporate
19 HPAIMCNTAS/WModulew/10nodeELTU 1 Corporate
20 HPAIMCSoftwareProbeELTU 1 Corporate
21 DeepSecurityEnterpriseperServer(VM) 20 Limitedvalidity TrendMicroDeepsecurity22 EnterpriseSecuritySuite 2690 Corporate
23 OracleDatabaseStandardEditionNameduserplusperpetual
10 Corporate PFMS
24 HPDataProtectorOnlineBackupforWindowsLTU(B6965BAE)
16 Corporate HPDataProtectorv9.0
25 HPDataProtectorZeroDowntimeBackupforUNIXfor1TBSWELTU(B7025CAE)
6 Corporate
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SLno.
LicenseMake&version No.ofLicense
LicenseType Application
26 HPDataProtectorOnlineBackupforUNIXELTU(B6955BAE)
10 Corporate
27 HPDataProtector61250SlotsLibraryELTU(B6957BAE)
2 Corporate
28 HPDataProtector1DriveExtensionUNIX/NAS/SANELTU(B6953AAE)
4 Corporate
29 HPDataProtStaterPackforHPUXELTU(B6951BAE)
2 Corporate
Table10:LicenseofOS,Database&Application
2.3.3 Network&SecurityComponentsTheNetwork&securityequipmentinventoryisgivenbelow
Slno.
DeviceType Make&model Quantityatsite
DC DR Branch
1 CoreRouter HPAMSR5040 2 2
2 InternetRouter
HPAMSR3040 2 2
3 VPNRouter HPA6602 2 2
4 CoreSwitch HPA7506E 2 2
5 VPNSwitch HPA512024GEI 2 2
6 ILOSwitch HPA512024GEI 2 2
7 InternetSwitch HPA512024GEI 2 2
8 BranchRouter HPMSR2011 632
9 Branchswitch HP261024 632
10 Firewall1 ProCurveSwitch5406zlIntelligentEdge(VantronixFW
module)
2 2
11 Firewall2 CheckPointPower15075 2 2
12 IPS1 TippingPoint330IPS 2 2
13 IPS1 TippingPointSecurityManagementSystem
1 1
14 IPS2 Fortinet600 2 2Table11:Network&SecurityEquipment
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2.3.4 ConnectivityArchitecture
Figure1:ConnectivityArchitecture
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The AUPGB Primary Data Centre & Disaster Recovery Site are connected to the all 666branches/OfficesthroughHughesVSATKUpooledbandwidthof6.2mbps(inbound1.5mbps&outbound4.7mbps).
214of thebankbranches/officesareconnected throughBSNLMPLSconnectivityout the05Regionalofficesarehaving128kbpsbandwidthandtheremainingarehaving64kbpsbandwidth.TheBSNLMPLSatbranchesareprovidedthroughleaselinesaslastmile.
ThesesitesareconfiguredwithBSNLMPLSasprimarylinkandVSATassecondarylink. TheDC&DRSarehavingduallinkfromBSNLwith5mbpsbandwidthforMPLSlinktermination. BoththeDC&DRSareconnectedtoHughesHyderabadhubthroughduallastmilefromTCL&
SIFYhaving6mbpsbandwidth. TheDC&DRSareconnectedthrough4mbpsduallinkfromTCL&SIFYforreplication. TheDC&DRSarehaving2mbpsdedicatedinternetlinkforhostingtheAUPGBeportal,emails,
securityupdatesetc. Thebandwidthdetailsofthelinkarementionedinthebelowtable
Slno.
DescriptionofLinks Location Bandwidth Lastmile
1 MPLSconnectivityPrimary DC,Lucknow 5mbps Fiber
2 MPLSconnectivitySecondary DC,Lucknow 5mbps Fiber
3 ConnectivitytoHughesVSAThubTCL
DC,Lucknow 6mbps Fiber
4 ConnectivitytoHughesVSAThubSify
DC,Lucknow 6mbps Fiber
5 Internetlink DC,Lucknow 2mbps Fiber
6 ReplicationlinkbetweenDC&DRTCL
DCDR 4mbps Fiber
7 ReplicationlinkbetweenDC&DRSify
DCDR 4mbps Fiber
8 MPLSconnectivityPrimary DR,Bangalore 5mbps Fiber
9 MPLSconnectivitySecondary DR,Bangalore 5mbps Fiber
10 ConnectivitytoHughesVSAThubTCL
DR,Bangalore 6mbps Fiber
11 ConnectivitytoHughesVSAThubSify
DR,Bangalore 6mbps Fiber
12 Internetlink DR,Bangalore 2mbps Fiber
13 HughesHubpooledbandwidth HughesHub,Gurgaon
6.2mbps VSAT
14 Vsatlinkatbranches/offices 665Branches/offices
Pooled VSAT
15 BSNLMPLSlinkatbranches/offices
214Branches/offices
64kbps/128kbps(only5
locations)
Leaseline
Table12:BandwidthofLinks
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2.3.5 DataCenter,LucknowEnvironmentalComponents
TheenvironmentalcomponentsoftheDataCentre,LucknowarelistedbelowwhichneedstobemaintainedbythebidderaspartofDataCentremaintenance.
S.No
Equipment AREA EquipmentModel Make Rating Noofequipment
1 UPS30KVA UPSROOM
Model no(ESERIES DX30KVA).Sr.no(12071330580006,12071294810003,12071330580004)
EATON 30KVA 3
2 BATTERIES UPSROOM
12VOLT100AH QUANTA
12VOLT
90
3 UPS20KVA UPSROOM
Model.no(ESERIES DX20KVA)Sr.no(12071430570006,12071430570003)
EATON 20KVA 2
4 BATTERY UPSROOM
12VOLT26AH QUANTA
12VOLT
60
5 UPSRELATEDISOLATIONTRANSFORM
ER
UPSROOM
30KVA BHURJI 50KW 3
6 MAINLTPANEL
UPSROOM
NA NEPTUNE
400A 2
7 AMFPANEL UPSROOM
Sr.no(1009223A001,1009223A002)
JACKSON
400A 2
8 ATSPANEL UPSROOM
NA NEPTUNE
63Amp.
4
9 PLCSELECTOR
SWITCHBOX
UPSROOM
Sr.no(1010132A001) JACKSON
NA 1
10 GENERATORSET(250KVA)
OUTDOOR
Engine no25774339,25774292
CUMMINS
250KVA
2
11 CENTRALIZEDAIR
CONDITIONER
WORKSTATION
(1) IndoorSerial.no(500096729128002475)OutdoorSerial.no(500013129128001914) (2) IndoorSerial.no(500096729128002514)OutdoorSerial.no(500013129128001913).(3)IndoorSerial.no(500096729128002516)OutdoorSerial.no(500013129128001896)
CARRIER 8.5TR 3
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S.No
Equipment AREA EquipmentModel Make Rating Noofequipment
12 PRECISIONAIR
CONDITIONER
SERVERROOM
(1)Indoormodel.noTDAV1021AN002,(S.NONUCW4648).Outdoormodel.no(CAL1301PN001)S.no(NUZW1735)(2) IndoorTDAV1021AN002.(S.NONUCW4649) Outdoormodel.no(CAL1301PN001)S.no(NUZW1736).(3)IndoorTDAV1021AN002(S.NONUCW4650) Outdoormodel.no(CAL1301PN001)S.no(NUZW1737).
UNIFLAIR
8.5TR 3
13 SPLITINDOORAC
UPSROOM/HELPDESK/
BMSROOM
(1)Indoor Model.no(42KGL024D) Sr.no500212034128005878.OutdoorModel.no(51MSG024RD).Sr.no(500211734128006525)(2)Indoor Model.no(42KGL024D) Sr.no(5871)OutdoorModel.no(51MSG024RD).Sr.no(500211734128006292).(3)Indoor Model.no(42KGL024D)Sr.no(5877) OutdoorModel.no(51MSG024RD).Sr.no(500211734128006524)(4)IndoorModel.no (42KGL024D) Sr.no(5880).OutdoorModel.no(51MSG024RD).Sr.no(500211734128006526).(5)Indoor Model.no(42KGL024D)Sr.no(5874)OutdoorModel.no(51MSG024RD).Sr.no(6340).(6)IndoorModel.no (42KGL024D) Sr.no(5879).OutdoorModel.no(51MSG024RD).Sr.no(6523).(7)Indoor Model.no(42KGL024D) Sr.no(5811)OutdoorModel.no
CARRIER(Durakoolplus)
2.0TR 7
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S.No
Equipment AREA EquipmentModel Make Rating Noofequipment
(51MSG024RD).Sr.no((500211734128006485)
14 FASPANEL BMSROOM
Sr.no(7240000403) EST(QUICKSTART)
NA 1
15 ACSPANEL BMSROOM
Sr.no(MAS808021R5) ELDONCS
PVT.LTD
NA 1
16 WLDPANEL BMSROOM
Sr.no17002 NA NA 1
17 VESDAPANEL BMSROOM
Model.no(VLF25002)Sr.no(B8025299)
XTRALIS NA 1
18 BMSPANEL BMSROOM
MAS0606021R5 ELDONCS
PVT.LTD
NA 1
19 RODENTPANEL
BMSROOM
12725 MASERELECTRONIC(P)LTD.
NA 1
20 FM200CYLINDER
SERVERROOM
Serial.no(NJ7936,NJ7937) RAMAGASFM200
NA 2
21 NOVACPANEL
BMSROOM
NA AGNIDEVICESPRIVATELTD
SYSTEMON24V
1
22 CCTVDVR BMSROOM
Model.no(DS7216HVIST/RW)Sr.no(409802793)
HIKVISION
12VOLT
1
23 ELECTROMAGNETICLOCK
WHOLEDATACENTRE
Model.no600LED BHARATELECTRONIC
LTD(SECURITY)
1224VOLT
6
24 CAMERAS WHOLEDATACENTRE
NA HIKVISION
NA 13
25 PASYSTEM BMSROOM
Serial.no(181187) AHUJA NA 1
Table13:DCEnvironmentalComponents
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3. EligibilityCriteriaSNo. EligibilityCriteria SupportingDocumentsGeneral1 MustbeaGovernmentOrganization/PSU/PSE
or a Public /Private Limited CompanyincorporatedinIndiaunderCompaniesAct1956
Certificate of Incorporation andotherDocumentaryevidencestobeattached
2 Musthavebeen inexistence inbusiness for aminimumperiodof5years(AsonRFPdate).
Certificate of Incorporation andotherDocumentaryevidencestobeattached
3 Bidderoritsparent/promoter companies(ifany)should not be blacklisted by any Govt.organizations/PSU/PSB/PSE in India for breachof any law or violation of any regulatoryprescriptionsorbreachofagreementforthelast10years.
SelfDeclaration (by authorizedsignatoryofthebidder)
4 The Bidder should be an OEM or authorisedrepresentative of OEM of proposed Class ofServers,SAN storage,NetworkEquipmentetc.The OEM should offer back to back support(AMC/ATS)foraperiodof5yearsfromdateofacceptanceofhardwarebybank.
Authorization letter from OEMhastobeprovided
5 Must have the following accreditations/certifications.a) ISO 9000/ 9001b)ISO27001:2005orequivalentISO27002:2013c)SEICMMiLevel5
Copyof the relevantcertificatesorAssessment certificate fromAuditingagency.
FINANCIAL1 Biddershouldhaveminimumannualturnoverof
Rs.500croreoraboveeachfromIndianbusinessfunctions for the last three financial years(FY201314,FY201415andFY201516).Incaseofmergeroracquisition,financialsofmergedoracquiredcompaniesmaybeconsidered incaseofnewcompanies.
Audited Balance Sheet and ProfitandLossAccountStatementforlastthreeyears
2 Bidder shouldhave positivenetworth for thelastthreefinancialyears(FY201314,FY201415and FY 201516). In case of merger oracquisition, financials of merged or acquiredcompaniesmay be considered in case of newcompanies.
Audited Balance Sheet and ProfitandLossAccountStatementforlastthreeyearsandCACertificate
3 Bidder shouldhave reportedNetProfit in lastthree financial years (FY 201314, FY 201415andFY201516)fromitsoperationsinIndia.
AuditedBalanceSheetandProfitandLossAccountStatementforlastthreeyearsandCACertificate
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SNo. EligibilityCriteria SupportingDocumentsEXPERIENCE&SERVICECAPABILITY1 The Bidder should have implemented Finacle
Core Banking solution in atleast 2 scheduledCommercial Banks with minimum 1000branchesinIndia.
Experiencecertificateasperintherelevantbanksletterhead
2 The bidder should have prior experience ofdeliveringITinfrastructureattheDCandDRCofthe said Bank, including CBS Servers, CBSStorage,NetworkandSecuritycomponentsinaminimumof 2 scheduled commercialBanks inIndiawithminimumof1000branchesinIndia.
Credentials from clients in formofPurchase Orders/ ContractAgreement/ Credential Letters etc.hastobeprovided.
3 The bidder should have donemanagement ofCore Network and Security environment of ascheduled commercial Bank including branchnetwork,withaminimumof1000branches inIndia.
Credentials from clients in formofPurchase Orders/ ContractAgreement/ Credential Letters etc.hastobeprovided.
4 Musthaveexperienceinmanaging&supportingother surround applications integrated withFinacle Core Banking systems like: AML, ALM,LOS, DMS, Net Banking Treasury, Riskmanagementsolutionetc.
Credentials from clients in formofPurchase Orders/ ContractAgreement/ Credential Letters etc.hastobeprovided.
In case the Bidder is a 100% subsidiary/entity formed from parent company by way of reorganization/separation of business/ In case of business transfer where Bidder has acquired aBusiness fromanentity (Seller),Bidder canutilize theexperienceand credentialof theParentcompany/SellertotheacquiredBusinessforthepurposeofmeetingtheeligibilitycriteriaofthisRFP,providedsufficientdocumentaryproofofreorganization/separation/Businesstransferisproduced.
Note:
1. BankmeansPublicSectorBanksorPrivateBanksorRRBsinIndiaexcludingCooperativeBanks.2. PSUBankwillbeconsideredas:PublicSectorBankinIndiaandRRBinIndia.
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4. DetailedScopeofWorka. The detailed scope of work is described below and the bidder should go through all the
requirementsindetail.Thebiddershouldproposeasolutionwhichtakesintoaccountallbusinessrequirementsofthebank.TheBankreservestherighttochangethescopeofRFPconsideringtheBanksrequirements.
b. TheBidder shouldperformallactivities for successful implementationof theproposed solutionwithintheagreedcontractprice.Thebiddershouldalsopresenttheprofileoftheresourcesandtake into account that resources should have extensive experience in Core Banking Solution(Implementation/ Migration/ Up gradation), Antimoney Laundering solution, Asset LiabilityManagementsolutionandReportingSolutionimplementation.TheprofileswillbeasperAnnexure8.11Proposedteamprofiles.ThebiddershallobtainapprovalfromtheBankforeachpersonnelprior to the actual deployment. Biddermust submit copies of the qualifications, experience,certificationsofthepersonneltobedeputedonthisassignmentinitsletterheadandthebankmayconductaninterviewoftheresourcesoncasetocasebasis.Thebankshallretaintherighttodenyanypersonnelof thebidder to takeup this assignment. Thebidder shall informonemonth inadvanceifanyofthepersonnelattachedwithourBank'sprojectisleavingtheirorganizationanditisthedutyofthebidderthatthereplacementprovidedshouldbeequallyormorequalifiedandexperienced thantheexistingresource.Also,theexisting resourceshouldprovidethecompletehandovertothenewresource.Ifanyofthepersonnelproceedsforleavemorethan4days,thentheselectedbiddershallprovidecompetentreplacementacceptabletotheBank.
AllL2resourcesandaboveshouldbeonthebiddersdirectpayroll.TheL1resourcesshouldbeexperiencedinthesimilarproject.
BiddershouldnottransferanyofitsresourcefromBankspremiseswithin6monthsofdeploymentwithoutwrittenconsentofBankofficial.Incaseofinevitablecircumstances,biddershalltakepriorapprovalfromBankanddeployaresourcewithequivalentorhigherworkexperienceatleastonemonthpriortoreplacementofthedeployedresource.Bankwillimposeapenaltyatarateof10%ofitstotalmonthlypayableresourcecostforeachcaseofsuchviolation.
Thebidderandbidderspersonnelhavingaccesstoinformationonbanksprogramsandsystemsreceivedorgeneratedunderthiscontractshallensurethattheymeetbanksrequirements.
BiddershallconductadequatebackgroundchecksofthepersonnelwhowillbedeputedatpositionshandlingBankssensitiveinformation.Biddershallsubmitanundertakingthattheyhaveconductedadequatebackgroundscreeningoftheiremployeeswhowillbeassignedthisproject.
BidderspersonnelshallmaintainconfidentialityoftheBanksinformationaccessedbythem.
BiddershallsignConfidentialitycumNonDisclosureAgreementonbehalfofallsuchemployees.
OnceBidderspersonnel isremovedfromtheproject,whetherontermination/resignationetc.the same shouldbe immediately informed to theBank and preclude any further access to allinformation to suchperson.Prior approval shouldbeobtained from theBankbefore grantingaccesstoBanksinformationeitheratBidderssiteoratBankssites.
IfBankfindsthatanyoftheemployee(s)oftheBidderisnotsuitabletoworkontheprojectortheemployeebreachesconfidenceorNonDisclosureAgreement(includingexemployeesworkedonthisassignmentoftheBank), theBankshallholdtheBidder fully responsible forsuchactsand
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notifytheBidderaccordingly.Uponnotification,theBiddershallensurethatimmediateactionistaken against such employee(s) or exemployee(s)which should also include disabling accessthroughaccesscontrolsystems,disablingsystemaccessprivileges,returnofaccessidentificationandmedia,andbanningtheentryintoanyestablishmentofthebankandliquiditydamage
c. Facilities Management is a very critical part of the Core Banking Solution (Implementation/Migration/Upgradation/Maintenance/TechnicalSupportetc.)andwouldbeessentialforsuccessoftheproject.Itistheresponsibilityofthebiddertoensurefacilitiesmanagementisprovidedtothebank.Thebankwillnotacceptanyrequestinfutureforomissionofsuchcriticalservices.
d. The bank will not take any responsibility of any assumptions made by the bidder. It is theresponsibilityof thebidder toensure successful implementationof theproposed solution. Thebidder is also responsible for the accuracy of the bid and bank is not liable for any errors orassumptionsmadebythebidder.Thebiddershouldensure:
Useofprovenproductsandtechnologiesintheproject Scalability Flexibility InteroperabilityOpenarchitecturesolutionssuchasXML,LDAPandSOAetc. 24x7Availability ReliabilityMaintaindataintegrityandsupportbusinesscontinuity.
e. Biddershouldensureimplementationofproposedproductsasperthescopeofwork.
f. Biddermustsubmitcompletetechnicalarchitecturewhichcoversproposedsolution.TheTechnicalArchitectureshouldspecify
DataArchitecture ApplicationArchitecture Infrastructure(Hardware/Network)
g. WANDeployment&NOCMaintenance
Thebidderwillrequiretoliaise,monitor,manage&maintaintheexistingWANnetworkincludingthereplication&internetlinksofthebank.Thedetailsofthepresentsetupismentionedinthesection2.3.3.ThebidderisrequiredtomobilizeitsresourcetoAUPGBbranch/officesatitsowncosttocoordinatewiththeserviceprovidertorectifyanyproblemwiththeexistingandnewlyimplementedlinksoritsassociatedhardware.
TheexistingwanLinksconsistofHughesVSATlinksatalllocations,BSNLMPLSlinkthroughleaselineat214locationsandotherlinksatDC&DRincludingthereplicationlinks.
Bidder to suggest in regular intervals if upgradation/downgradation is required in theexisting/newdatalinksofAUPGBincludingbutnotlimitedtotheWANlinks,DCDRreplicationlinks, Internet link etc.mentioned in section 2.3.3. Bidder to coordinate with the serviceprovidersonbehalfofAUPGBforupgradation/commissioning/maintenanceofallAUPGBdatalinks. The bidders is also supposed to suggest any bandwidth upgradation/downgradationrequirementforDCDRreplicationlinkstomaintainRPO&RTO.
The AMC, replacement & maintenance of the existing BSNL conventional modems areresponsibilityofthebidder.ForBSNLprovidedMLLNmodemthebidderhastodotherequiredcoordination with BSNL. Bidder will also be required to supply & maintain modems for
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upgradationoftheexistinglinkfrom64Kbps/128kbpsto256kbpswhereverrequired.
BankwishestodeployMPLSattheremaining450branches(otherthanthe214brancheshavingBSNLMPLS link)asmentioned inAnnexure8.20 Locationwisebandwidthrequirementtohavedualconnectivityinallitsbranches.ThenewMPLSlinkcanbethroughcopper,Fibre,Radiofrequencylastmileoranyothertechnologies.TheuptimeforthenewMPLSlinksshouldbe99%onmonthlybasisforeach individual linkandwillbecalculatedonlyforthebusinesshoursasdefinedinSLA.Biddertoensurecommittedbandwidth&SLAfortheproposedlinks.Thebidderisexpectedtodetermine the feasibilityof the locations forMPLSconnectivity.Thevendor isexpected to submit their signed feasibility report as part of the technical bid and base thenetworkplanningonthesame.Thevendorsarerequiredtotakethebandwidthratesfromtheservice providers and quote for the same,provide anofficial confirmation from the serviceprovidersaspartofthecommercialbid.
TheWANnetworkshouldsupportipv4&ipv6intheentirenetwork.
ThebiddershouldensuretherequiredSLAarebeingmaintainedfortheDataCentreandbranchlinks.
IncaseofrequirementofanyadditionallinkatDC/DRS/Branches,biddertoquoteforthesame.
ThereshouldbeendtoendIPSECencryptionovertheWANnetworkbetweenDataCentre/DRS,Branches&Regionaloffices.
ShouldtheRRBdecidetoincreasethenumberofbranchesormigrateexistingbranchesfromBSNLMPLStonewMPLSserviceprovider,theRRBreservetherighttoprocurefuturebandwidthandapplicablenetworkcomponentsatleastatthesameratesasthisRFP,iftheRRBdiscoverratesprevailingatthefuturepointintimearenotlowerthanthosequotedinthisRFP.Thebankreservestherighttoregularizetheserateswiththevendoratthetimeoffutureprocurement.
TheBankexpectthevendortoliaisewithMPLSVPN&VSATserviceprovidersauthoritiesforthe necessary license providingWAN across India. The vendor is also expected to design&implementtheIpaddressingschemesfornewbranchesandliaisewiththeserviceproviderstoobtainthenecessaryequipment,linkandallnecessarypermissions.
TheexistingVSatbandwidthtoupgradedfrom6.2mbps(pooled)to128kbps(dedicated)foralltheexistingandfuturelocations.
Existing214MPLSlinkstobeupgradedasunder:
i)HO/RBTC/ROs 2.0mbps
ii)Other202branches 128512kbps
Detailofnetworkrequirementhasbeenprovidedunderpara8.20
TheproposednewMPLSnetworkshouldbecapableofhandlingdata,video&voicetraffic.
TheproposedMPLSnetworkshouldensurehighavailabilityandreliability,shouldbescalable&flexibletoaccommodateanybusinessandoperationalchangesinfuture.
ThebiddershouldprovidetrainingtotheRRBITusersonimplementation&managementoftheWANnetwork.
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Thenetworkequipment,componentsandhardwareproposedshouldberackmounted.
Thevendorshouldprovidethestructuredcablingfortheroutersandotherequipmentsuppliedbythem.
Preventive maintenance will be within scope of AMC/FM of NW hardware at branches.PreventiveMaintenanceshouldbecarriedoutatfrequentintervals,butshouldnotbelessthanonceinaquarter.
TheSI isexpectedtohavecompleteresponsibilityofthenetworkandwillberesponsible foruptime and other related service levels. The vendorwill liaisewith the bandwidth serviceprovidersforextendingMPLS,LL&VSATconnectivitytothebranches.
Biddertoensurethatsufficientbufferarekeptwhilefinalizingthebandwidthrequirementatbrancheswithproper justification in case the requiredbranchbandwidth ismore than thatprojectedinAnnexure8.20Locationwisebandwidthrequirement.
Thebidderisrequiredtoprovidethenetworkschematic,networkarchitectureoftheproposedsolutionforconnectivity.ThevendorshallsubmitthenetworkplanalongwiththeirproposalforacquisitionofMPLSlinks.
h. ThebiddershouldconductquarterlysuccessfulDRdrillsandsubmitthedetailsDRdrillreportto
bankwithin7daysofcompletionofDRdrill.
i. The bidder is required the following activities in order tomaintain the existing AUPGB DataCenter(DC)&ProjectManagementOffice(PMO)situatedinLucknow.
Thebidder isrequiredtomaintain&supportalltheexistingdevices&solutionpresentlyinstalledattheDC&PMO.
Biddertoensurethatallthedevices&solutionareunderAMCduringtheentirecontractperiod.
Bidderisalsorequiredtoprovisionstoragespacetostore3monthsofCCTVfootageofdatacentre.
Bidder to also arrange the pollution control certification& other clearance from govt.authoritiesforGeneratorsets&otherBMScomponentsduringthecontractperiodatnoextracosttotheBank
Bidder is required to conductperiodicalmaintenanceactivities likepest control, rodentcontrol,cleaningetc.oftheDC&PMO.
TheconsumablessuchasUPSbatteries&electricfittings&fixturesetc.willbeprovidedbyBankthoughbidderhastocoordinateforthesame.
j. TheBidderisrequiredtosupply,implement,configure,manage&maintainalltheexistingAUPGBhardware (excludingbranchpc&peripherals) forDC,DR&branches.Thebidder is required tosupplynewhardwareforthenewproposedapplicationandconfigure,manage&maintainthesamefortheentirecontractperiod.Bidderisalsorequiredtoreplacetheexistinghardwarebasedonthehardwareendofsupport&replacementplanasmentionedinsection8.16.Thebidderisrequired
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toprovideAMCsupportfortheexistingequipmenttillthehardwarerefreshasplannedinSection8.16LocationWiseBandwidthRequirements.
k. ThenewproposedhardwareshouldnothavedeclaredendofsalebyOEMwithin2yearsfromthedateofbidsubmission.
l. Theproposedhardwareshouldnothaveendofsupportwithin7yearsfromthedateofdelivery.Incase,anyhardwareisfoundtobeendofsupportwithintheperiodthebiddershouldbeliabletoreplacethehardwarewithitsupgradedversionfreeofcosttotheBank
m. BiddertobuybacktheobsoletehardwarefromAUPGBduringhardwarerefreshandthecommercialhastobeprovidedseparatelyintheBillofMaterial.TheharddiskofthebuybackequipmenthavetobeerasedpriorofremovingfromAUPGBpremisesandsameshouldbecrashed.Biddertosubmitwrittendeclarationregardingthesame.
n. Allcustomization shouldbedoneby theonsiteapplication support teamofbidderatcustomerpremiseswithintimeperioddefinedinsection8.14ServiceLevelAgreement.However,biddermay take approval frombank for any customization thatwill require involvementof itsoffsitesupportteam.
o. ThefinalselectedvendorwillhavetoperformaproductbenchmarkatthebenchmarkingcenterasidentifiedbythevendorinpresenceoftheBankemployeesandrepresentativesatnocosttotheBanktodemonstratethattheproposedsolutionprovidestherequiredservicelevelsintermsofnumberofthe necessary transactions per second(TPS) of 180 where all the debit and credit legs of thetransactionwouldbeconsideredasasingletransaction,alongwiththe2500concurrentusers,totalnumberoftransactions ina2hourwindow,numberofaccounts,timetakenforEndofDay,batchprocessingandmeettherequiredresponsetimeasexpectedbythebank.Thisbenchmarkshouldbecarriedoutontheproposedhardwarewiththeproposedversionoftheoperatingsystem,proposedversionofthedatabasesystemandtheproposedversionoftheapplicationsystem.ThebenchmarkinghastobemandatorilycompletedaspartofAcceptanceTesting.Thepaymentofthehardwarewillbedependent on the successful demonstration of benchmarking and submission of benchmarkingreport.
Thevendorshallensurethatthesolutionprovidedandsizedbythevendoriscapableofmeetingthe Bank's current and future transaction and business volumes. Empirical evidence of theappropriateness of the server sizing by means of comparison with independently assessedbenchmarkeddataonasimilarenvironmentasproposedtothebankwillbemandatory.
p. Thebidderwillbe responsible forsupply, installation&managementof theAntivirusandHostintrusionpreventionSystem(HIPS)tobedeployedatthebranchnodes.Biddertorenewthelicenseofthepresentantivirus&HIPSsolutionfortheentirecontractperiod.
q. ThebiddershouldensurethatalltheDataCenterservers&branchnodesareconnectedtotheActiveDirectoryserverhostedinBankDataCenter.
r. PresentlyBank isusing IPv4 IPaddressacrossthe infrastructure. If it isfeltnecessarythatthe IPdesignneedstobemigratedtoIPv6atalaterdate,thevendorshoulddesignthenewIPv6schemebasedonBanksrequirementsandimplementthesameonthenetwork.InitiallybothIPv4andIPv6will continue simultaneously. TheVendor shall submit a comprehensivedocument for the IPv6address scheme including implementation details for connecting all the branches/offices /ATMs/other locations of the Bank. The IPv6 address design, implementation, migration anddocumentationshallbeofferedtotheBank.ThebidderwillberesponsibleforenablingIPv6inthe
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entirebanking infrastructure includingapplication,network&securitycomponents.TheselectedbidderwillcoordinatewithMPLSserviceprovidersandotherthirdparty(TP)vendorsformigrationoftheIPAddressesfromIPv4toIPv6.Allthehardware&applicationsproposedbythebidderaspartofthetendershouldbeIPv6enables.Thewholeactivitywillbedividedintwophases
MigrationofDC&DRSThisactivitywillcoverthemigrationfrom ipv4to ipv6fortheentireinfrastructureoftheDataCenter,DisasterRecoveryCenter&NDRcoveringalltheequipmentand connectivity links.Bidder toensure that thebranches are able to access theDC&DRapplication&infrastructurethroughexistingIpv4addressingscheme.
MigrationofOtheroffices&branchesTheactivitywillcovertheentireinfrastructureofalltheAUPGBofficesandbranches.
Biddertoquotecommercialseparatelyforboththephases.
s. OneTimeActivities
1. TransitionofITInfrastructureandexistingapplicationincludingCBS
Transitioninvolvesonetimeactivitiesrequiredtotransferresponsibilityfortheservices,includingprocesses,assets,facilities,technologyandotherknowledgetothebidder.Thebidderisrequiredtocompletethetransitionwithin3monthsfromthedateofreleaseofPObythebank.
ThebiddershouldensurethesmoothtransferoftheservicessoastocontinuetomeetAUPGBsbusinessrequirements inawaythatminimizesunplannedbusiness interruptions.Thebidderwillberesponsibleforplanning,preparingandsubmittingaTransitionPlantoAUPGB.BidderwillfullycooperateandworkwithanyandallAUPGBsThirdPartyContractors/Vendors/Consultant inamannerthatwillresultinaseamlesstransferofServices,andsuchtransferofServicesshallbeinaccordancewiththeTransitionPlan.
During the TransitionPeriod,bidderwillbe responsible for implementationof theGovernanceModel. Bidderwill identify the suitable personnel for the roles defined under the governancestructure for implementation. Bidderwill alsobe responsible for appointing its representativememberstothenewlyestablishedgovernanceforums.
BidderwillhavethesoleresponsibilityforimplementationofthenewBiddersdeliveryorganizationstructure.Allpreparationandplanning for such implementationmustbe completedduring theTransitionPeriod.
Thebidderwillexplainhowandwhenitwillimplementthetransitionactivities,describehowitwilltransition Services from AUPGBs current environment. The Bidderwill include a project plan(Transition Project Plan) indicating the tasks, timeframes, resources, and responsibilitiesassociatedwiththetransitionactivities.MSPhastodevelopadetailedtransitionplancoveringatleastthefollowingkeyareas:
TransitionSchedules,TasksandActivities- Transitionactivities- OperationsandSupport- Maintenance
ResourceRequirements- SoftwareResources- HardwareResources- NetworkResources- Facilities- Personnel- OtherResources
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RelationshipstoBanksotherTeams/Projects ManagementControls ReportingProcedures RisksandContingenciesKeyRisks,issues,dependenciesandmitigationplans. TransitionTeamInformation TransitionImpactStatement ReviewProcess ConfigurationControl PlanApproval Describetools,methodologiesandcapabilitiesoftheteamsdeployedfortransition.
AllBiddersarerequiredtoensurethattheir frameworkfortransitionofproposedservices fromAUPGB ITteam/currentServiceProviderataminimumshould includethe followingphasesandalliedactivities:
ServiceRequirements
Description
Initiation KickoffthetransitionbasedontheagreedtransitionplanPlanning This phase takes care of all the planning activities required for successful
transitionofservicesExecution Execute the transition of services while ensuring near zero risk and no
disruptiontobusinessClosure Createallthetransitiondocumentsandsubmittotheclientforreviewandsign
offandstartoffwithMIS&SLAreporting.
2. HandholdingofITinfrastructurefornewsystems
The bidder is expected to receive the handholding of IT infrastructure from the respectiveimplementationpartnerasandwhennewsystems/applicationsareimplemented.Thehandholdingforthenewapplications/systemsshallbetakenbytheoperationsteamofbidder.Anysuchhandholdingshallbecompletedwithin30days.
TheBidderisfurtherrequiredtomanagethenew&existingITInfrastructure.Posthandholding,thebidderisalsoexpectedtoprovideOngoingOperationsServicesi.e.domainServicesandcrossfunctionalfortheaddedITInfrastructureandExitManagementservicesforthenewinfrastructure.
t. OngoingOperations
ThissectionoftheOnGoingOperationsisbroadlyclassifiedunderthree(3)categoriesofservicesthatthebidderisrequiredtooffer.
1. ApplicationManagementServices
2. DomainServices
3. CrossFunctionalServices
AnyothertoolsrequiredbythebidderforoffertheservicesaspertheRFPshouldbeproposedandfactoredinthebillofmaterial.TheBankrequiresthebiddertodeployanEnterpriseManagementsolutiononcapexmodel,tomonitor,measureandmanage functionalandoperational requirements statedunder thisRFP.Thebidder is
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required toprovide theHelpdesk toolonacapexmodel to thebank.Bidder is required toprovidehardware,storage,OSanddatabasesizingrequiredfortheEMSandHelpdesktools.TheSuccessfulBidderwillalsoperformfollowingaspartofscopeofongoingsupport:
AdheretoITServiceManagement(ITSM)processesalignedtoITILframeworkforalltheITServicesdefinedandmanaged;
Prepare&supportDisasterRecoveryplanasperbanksITpolicy.
PerformInstallation,Move,AddandChange(IMAC)operations
Periodicallyevaluate infrastructureand ITServicestomonitortheirperformanceandsubmitthereporttoAUPGB;
Providetoolsforautomaticcapturingofservicelevelswithoutmanualintervention;
Provide tools to capture the critical/normal alerts from all the components (Servers/Networkdevice/Storage/etc.)usingSNMPorotherprotocol.;
Provide tools to capture the hardware alerts from firmware of Servers/Networkdevice/Storage/etc.;and
Continuously monitor and evolve the services to ensure operational/ process excellence,automationandefficiencies.
1. ApplicationManagementServices
Thebidder isrequiredtoprovideapplicationmanagementservicesasperthedefinedscopeandthecorrespondingSLAs.
Thebidder is required toprovide applicationmanagement services for all theexisting&proposedapplications.
ThebankmayupgradetheapplicationsincludingFinacleCoreBankingSolution(Finacle7.0toFinacle10.0)duringthetenureofthecontracttonewversions,thebidderisrequiredtosupporttheexisting&futureversionsoftheFinacleCBSapplications.
Support&ManagementofMiddlewarearealsoapartofbidder'sscope.
Thebidder shouldupdate theUAT&TrainingserversperiodicallywithupdatedCBSdata toensuresimulatedcurrentenvironmentforUAT&testingofCBSfunctionalities.
TheBiddershouldbeabletosynchronizeApplicationManagementwithITinfrastructuremanagement.DeliverablesforApplicationsupportshouldinclude:
PerformanceMonitoring&Managementofapplication.
Installation&configurationofapplication
Highavailabilityinstallation&configuration
ApplicationPatchmanagementandversioncontrol.
CapacityManagement.
DeploymentofobjectsinApplicationserver.
TroubleshootingApplicationserverproductrelatedissues
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TroubleshootingPatchManagement.
Start,stop,andmanageApplicationservices.
ConfigureandmanageApplicationWebserver.
ConfigureandmanageHTTP.
ConfigureandusemonitoringtoolsprovidedforApplicationServer.
Uninstallationandreinstallation.
Replicationofalltheapplications/modulesrunningatDCwithDRs.
ManageandmonitorreplicationprocessbetweenDCDRS.
Establishment,Management,MonitoringandMaintenanceofNearDR.
ServiceImprovementPlan(SIP)&performancemanagement.
Vendormanagement(LoggingacallwithproductVendorandfollowup)
FileLevelBackupforApplicationServer
Backup&restorationmanagementofapplicationserver.
Usermanagement
Supporttoknownerrorsandproblems
Monitorweb/Applicationserveravailability
PerformquarterlyDCDRdrills
Monitoralertnotifications,checkingforimpendingproblems,triggeringappropriateactions.
ProvideATSsupportforCBS&otherApplications.
Bidderisexpectedtoproviderelevantreportsforthepreviousmonthinthe1stweekofeverymonthandsameneedstobejointlyreviewedbyBidderandBankinnext3workingdays.ThereportsshouldbebenchmarkedagainsttheServiceLevelsdefinedinServiceLevelAgreement,andpenaltyshouldbecalculatedbasedonthelevelofdeviationfromServicelevelsdefined.TheBidderisrequiredtosubmitthelistofreportstotrackperformanceonservicelevelsforallmanagedservicesunderscopeofthistender.
2. DomainServices
AUPGBhasidentifiednumberofdomainservicestosupportbusinessoperations.ThebidderisexpectedtoprovidesupportforthesedomainservicesasperthedefinedscopeandthecorrespondingSLAs.The following table presents an overview of the services to be provided by bidder under domainservices,onanongoingbasisforthedurationofthecontract.BidderisexpectedtoadheretoITServiceManagement(ITSM)processesbasedonITInfrastructureLibrary(ITIL)frameworkforalltheservices:
DomainServices Description
DatabaseManagement Themanagementoftheprovisioning,maintenanceandsupportofdatabase hardware and software as well as monitoring, accessmanagement,backupandrecoveryandadhocsupport
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DomainServices Description
ServerManagementServices Monitoring and management of computing platforms on whichutilitiesandapplicationsarehosted
NetworkManagementServices
Monitoring andmanagement of network infrastructure includinglinks and its related services at DC, DR & all branches/officesincludingallalternatedeliverychannels.
StorageManagementServices Monitoring and management of the enterprise storageenvironments within AUPGB. This also includes storage areanetworks(SANs)andstorageondistributedfileservers.
BackupandRestoreManagementServices
Management of backup facilities within AUPGB, including themechanicsofDisktoDiskbackup,suchasstoragemanagement,Disccollectionforoffsitestorage,handoverofDisctobanksresourcesforoffsitestorageandretrievalofDiscfromBanksresourcesintheeventthatrestorationofhistoricaldataisrequired.The Successful Bidder shall be responsible for taking centralizedbackupsfromDCandDRforalltheservershostedatDC,DR,NearDR,CBSProjectOffice,HO.
i. Databasemanagement
Thescopeofthedatabasemanagementservicesincludesalldataanddatabasemanagementactivitiesontheproduction,nonproductionanddisasterrecoveryenvironmentthatwillbeincludedaspartofthisservice.Theexpecteddatabasemanagementservicescanbefurtherdefinedbythefollowinghighlevelservicerequirements:
ServiceRequirements DescriptionBuild,Installation Definition/Installation/Creationof databaseswith suitablehardening
proceduresasperbank'spolicyDatabase PerformanceManagement
Finetuneandresolveperformanceissuesthroughperformancetuningandoptimizations.
Database CapacityManagement
Estimate&recommenddatabaserequirementsbasedonperformanceandBusinessprojections
Monitoring andadministration
ProvidestherequiredoperationalsupporttomonitorAUPGBdatabaseenvironments
Backupandrestore Refers to the successful backup and restoration of the databaseinstancesasdefinedbyAUPGBpolicy
Accessmanagement Managementofthegranting,removal,monitoringandeditingofaccessrightsallocatedtothedatabaseenvironments
Databaseadhocsupport Processes to perform database upgrades, performance tuning andrepairingadatabase
DCandDRtesting Create, Implementandvalidatedatabaserecoverysolutions.SupportduringDRtestingandduringactualDRsituations
ii. Servermanagement
Theexpectedservermanagementservicestobeprovidedacrosscanbedefinedbythefollowinghighlevelservicerequirements:
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Service DescriptionInstallation andconfigurationservices
Refers to the appropriate installation and configuration of the serverenvironment as per industry best practice as well as Banks policyrequirements.
Monitoringoperations Providesprocessesandprocedurestomonitortheserverenvironmenttoensurethattheappropriatemonitoring,reportingandmaintenanceactivitiesoccur.
Operating systemsupport
Providesforoperatingsystemsandrelatedsoftwareconfigurations.TheservicealsoconsistsofongoingprocessestomaintainsuppliersupportedoperatingplatformsforpreventivesoftwaremaintenanceServices.Thisincludesservicessuchas:1) Softwareconfigurationmanagement2) Softwareupgradesandpatchmanagement3) Softwarereleasemanagement4) Softwareoptimization,tuningandpreventativemaintenance
Hardwaresupport ProvidestheservicesandmethodologiesthatwillbeusedbytheBiddertosupportthebanksserverrequirements.Thisserviceconsistsofthefollowingcomponents:1) Hardwareinstallationandconfiguration2) Hardwareenvironmentsupport3) Hardwarepreventativemaintenance4) Hardwarerefresh
Operating systemsecurityadministration
Operating system security administration provides the processes tomanageaccesstoclientassetsatanoperatingsystemlevel.Thissecurityserviceprovidesthemanagementofuserlogonidsandtheiraccessrightsto system level resources,aswell asmaintaining server level securityparameters and security product options. This section describes thevariousactionstobetakenaspartoftheSecurityAdministrationService,aswellaswhatisneededonbehalfoftheclientinordertoprovidetheseservicelevels.
System vulnerabilitymanagement
Vulnerability management consists of preventative and detectiveservices to identify vulnerabilities as they emerge; to prevent thosevulnerabilitiesfromaffectingtheinscopesystems;todetectwhenaninscope systemhas been affected; and to cure those affected systems.Vulnerability management consists of both Vulnerability Alertmanagement andVulnerability Scanningprocesses.VulnerabilityAlertmanagement is the preventative process that collects knownvulnerabilitiesandprioritizesvulnerabilitiesbasedonassociatedrisk.
Operating systemsecurityeventlogging
Operating system security event logging is a detective control thatenablestherecordingofsecurityeventsonsystemhostsbasedonpresetparameters.Theadministrativetoolsloggingfunctionisenabledandthesecurityeventsareretainedinarecordforfuturereview.
Performance andcapacitymanagement
Consistofthesupportprocessestocollect,monitor,andanalyzesystemperformance information, for processor usage, input/output (I/O)throughputactivity,diskusage,andmemoryusage
scheduling andmonitoring
Scheduling and monitoring Process consists of those specific tasksassociated with administering the automated scheduling system toprovidethetoolsandprocessesnecessarytosupportaschedulingandmonitoringprocessingenvironment.
Failovermanagement Provides for the automated recovery of the criticalworkload on theserverenvironmentsintheeventofanoutageofprimaryserverand/or
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Service Descriptionadisaster.Thebidderisrequiredtopreparedocumentationofawrittenrecoveryplanfortheserverenvironmentsforautofailover.
iii. NetworkManagementServices
Thenetworkmanagementservicesreferstoallprocesses,procedures,policiesandactivitiesrequiredto be performed by the bidder in order to ensure that the final network services are provided inaccordancetotheservicelevelsrequiredbythebank.Inseveralinstancestheservicesareimpliedaspart of the end service required (e.g. capacitymanagement as part ofmaintaining the networksavailability)andthereforethescopeofservicesisnotnecessarilylimitedtowhatisonlystatedinthisRFP.Whathasbeenprovided rather states the typesof servicesexpectedaspartofmanaging thenetworkenvironment.Itisexpectedthatthebidderwouldadoptrelevantcorporateandindustrybestpracticesinmanagingtherequirednetworkservices.Thefollowingarethereforehighleveldefinitionsofthetypeofservicesrequiredbythebank:
Service DescriptionPlanninganddesign Management of the network design and planning process to
ensurethatthebanksnetworkoperates inasecure,effectiveandsustainablemanner.
Installation In accordance with the network design, the installation ofnetwork equipment across the DC, DR & branches/officesincludingallalternatedeliverychannels.
Configuration Processoforganizingandmaintainingnetwork information tostreamline theprocessofmaintenance, repair,expansionandupgrading.
Endtoendnetworkmonitoring Continuous monitoring of a DC, DR and branches/officesincluding all alternate delivery channels, network & securityequipment and links for slow or failing components andnotificationtothenetworkadministrator(s)incasesoffailure/outages.
Performance and capacitymanagement
Process of determining the network resources required toprovide higher availability, including unscheduled down time,andperformance.
Securitymanagement ProvisionoftherequiredsecuritymanagementcontrolsacrossDC, DR & branches/offices including all alternate deliverychannels.:1) Securitypoliciesandprocedures for LAN&WANnetwork
technologyandequipment;2) Logicalnetworkperimeteraccesscontrols;3) LANaccesscontrol(portlevelaccess);4) Accessauthentication(domainaccess);5) Rollout, patch, vulnerability, upgrade and maintain the
network infrastructure and relevant software in linewithBankssecuritypolicyandindustrybestpractices;and
6) Physicalsecuritywherenetworkequipmentisdeployed7) Managementofallinscope&suppliednetwork&security
equipment.Administration
Various operational tasks to ensure that the network runssmoothlyandefficiently.
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Service DescriptionFaultmanagement Detection, isolation and resolution of network issues and
incidentstoensurethatthenetworkisoperatingatanoptimumlevel.
Availabilitymanagement Design, implementation,measurementandmanagementof ITservicestoensurethebusinessrequirementsforavailabilityarecontinuouslymet.
Maintenance Maintainthestatusofthecurrentnetwork/proposednetwork
iv. StorageManagementServices
Storageanddataconsistsofasystemmanagedstoragestrategythatenablesalldatatobemanagedindividuallyandautomaticallybythesystem.Withinthesystemmanagedstorageenvironmentarebothonlineandremovablestoragemedia,commonlyreferredtoasdisksandtapes.AUPGBrequirementsfordataavailability,accessibility,performance,andretentioncanbeaccommodatedatthedatasetlevelandusedbythesystemmanagedstorageenvironmenttoselectthecorrectmedia.
Theexpectedstorageanddatamanagementservicescanbefurtherdefinedbythefollowinghighlevelservicerequirements:
ServiceRequirements DescriptionMirroring Includes the management of the SAN
environmenttoensuretheavailability, integrityand redundancy of AUPGBs storageenvironmentacrossDC,DRandNDR.
Configuration Process of organizing and maintaining storageinformation to streamline the process ofmaintenance,repair,expansionandupgrading.
Endtoendstoragemonitoring Continuous monitoring of a DC, DR and NDRStorage Equipment notification to theadministrator(s)incasesoffailure/outages.
Archiving Assist in implementing and maintain AUPGBsarchive strategy as part of ensuring effectiveusageofstorageresources.
Mediamanagement Management of the associated media andperipheralequipmentusedfordatastorage.
v. BackupandRestoreManagementServices
TheBiddershalldefinedatabackupandrecoveryrequirements.Theserequirementsshouldcoverthefollowingataminimum:1. IdentifythedatabackuptechniquewhichbestsuitstheneedsofAUPGB foreachapplication/
server2. Install,configure,testandmanageanytoolsthatmayberequiredfordatabackupandrecovery,
suchasthoseforwritingthesamedatatomultiplestoragedevicesatthesametime.3. Restoredatatothedatabase,asappropriatewhileensuringthatthereisnolossofinformation/
data.4. Developmentofproceduresandtemplates.Periodicallyconductingrestorationdrills,recordingthe
resultsandreportingtheresultstoAUPGB.5. Executebackupandrecoveryprocedures
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6. Restorerequiredfilesanddatasets7. Performingmocksystemfailureandthendatarestorationdrillsonperiodicbasis8. TheBackupwindowshouldbe2hoursandrestorationwindowshouldnotbemorethan4hours.9. Thebidder toproposePurposeBuiltBackupAppliance (PBBA) fordisk todiskbackupatData
Centre. The expected data backup interval and data volume ismentioned below for sizing ofsolution.However,biddermayproposehighersizingwithadequatejustification.
Description TotalDataRetention
TotalDataCopies
Remarks
Daily(Incremental)Backup 7 0.07 Assuming10%datachangeWeeklyBackup 5 5MonthlyBackup 4 4QuarterlyBackup 5 5 YearlyBackup 2 2 MilestoneBackupTotalcopiesneeded 16.07ExpectedDataVolumeinStorage(inTB) 11 TotalDatasize(inTB) 176.77Expiringbuffer@20% 212.12 Deduperatio 1:5 Recommendedmincapacity(inTB) 42.42RecommendedminHDDspindle TobeproposedbyBidder
3. CrossFunctionalServices
OverandabovethedefinedscopeofserviceswithintheDomainServices,itisexpectedthattheBidderprovide the IT support servicemanagement activities required to effectivelymanage the servicesrequiredinaconsistent,efficientandreliablemannerandisabletomeetthedesiredservicelevels.TheCrossFunctionalServicesarementionedbelow:
Service Description
Performancemeasurementandreporting
Ensuringthatappropriateperformancemeasurementtoolsandprocessesare inplacethatcanproducetherequiredreportingonallITserviceswithinthescopeoftheBidder.TheBidder(s)willalsoberequiredtoadoptacollaborativeapproachinordertoensurethatendtoendreportingcanbeachievedthroughconsolidatingtherelevantreports.
Incidentmanagementand ITInfrastructureSupportServices
Incidentmanagement refers toanunplanned interruption toan ITServiceorareduction in theQualityofService.Theobjectiveof incidentmanagement is torestorenormaloperationsasquicklyaspossiblewiththeleastpossibleimpactoneitherthebusinessortheuser.
All1st&2ndlevelsupportwillbetheBiddersresponsibility.TheBiddershouldalsotake intoaccount thata24x7x365 support service is required.Bidderwill raiseticketswithrespectiveOEMs&trackthesametillresolutionforlevel3support.
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Service Description
Asset andConfigurationmanagement
ProvisionandmanagementoftheITassetsandinventoryacrossthelifecyclefromacquisition to disposal. An accurate record database of the AUPGB assetenvironmentshouldbemaintainedonadailybasisandbemadereadilyavailabletoAUPGBforanalysisandreporting.
ChangeManagementand ReleaseManagement
ChangeManagementwillprotecttheproductionenvironmentanditsservices.AllchangestoConfigurationItemsmustbecarriedout inaplannedandauthorizedmanner.ThisincludesidentifyingthespecificConfigurationItemsandITServicesaffected by the Change, deploying the Change, testing the Change on UATenvironment, and having a roll back plan should the Change result in anunexpectedstateoftheService.
ReleaseManagementwilltakeaholisticviewofaChangetoanITserviceandtoverify that all aspects of a Release, both technical and nontechnical, areconsidered.
Service LevelManagement
ServiceLevelManagementwillmaintainandgraduallyimprovebusinessalignedITservicequality throughaconstantcycleofagreeing,monitoring, reporting,andreviewing IT service achievements and through instigating actions to eradicateunacceptablelevelsofservice
SecurityManagement
Security Management will ensure compliance to security policies, contractualrequirements,regulatory/statutoryrequirements,andasexpressedintheServiceLevels
PatchManagement
Provide patches management services for inscope infrastructure atDC/DR/Branches/HO/PMO/otheroffices
Software LicenseManagement
Manage compliance with all Software/Database licenses by monitoring andauditingallSoftwareuse,regardlessoffinancialresponsibilityfortheSoftware.
VendorPerformanceManagement
Monitor and analyze the performance of each vendor (appointed by AUPGB)associatedwith and responsible for a part of the overall Technology SolutiondeployedbyAUPGB
IT servicecontinuity andDisasterRecovery
Supportingdisaster recoveryactivities in scenarioofadisasterand tokeep theAUPGBdisasterrecoveryplanuptodate
i. Performancemeasurementandreporting
TheserviceproviderwillberequiredtoprovidereportsonaregularbasisrelatingtotheperformanceandqualityoftheITservicesprovidedandtheperformanceoftheservicebeingdelivered.
Itwillbeexpectedthatthebiddershallbeproactiveinidentifyingopportunitiesforimprovementsinthedeliveryoftheservice.
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ServiceRequirements Description
GeneralPerformanceManagement Assess and publish matrix on the quality ofservicesbeingprovided.
Reporting ProvidePerformancemanagementreportstothebankaspertheperiodicitymentionedintheRFPoronthemutuallyagreedperiodicityforreportswhereinperiodicityisnotmentionedintheRFP.
TheBidder isrequiredtoperfo
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