Align your HR HCM Service Offerings HCM Consulting
• HR Strategy & Roadmap
• HR Process Assessment & Effectiveness •
Performance Management & HR
Scorecards
• Competency Management •
Career Framework Development •
Change Management
HR Technology
• HRIT Strategy Formulation •
Package Evaluation
• Package Implementation •
Upgrade
• Custom software development •
Deployment & Rollout
• System Integration
• Production Support
HR Outsourcing
• HR Administration •
Benefits
• Claims
• Payroll
• Advisory services
www.infosys.com © 2007 Infosys Technologies Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the proprietary rights of the trademarks and product names of other companies mentioned in this document.
Strategy with Business Goals
To win in the Flat World -Think Infosys
term popularized by Thomas Friedman‟s book “The
World is Flat”, is often used to describe the changes
taking place in the world as a result of globalization,
demographics, technology, and regulations. Most business leaders agree
that the world is changing: customers are becoming tougher and
competition is emerging seemingly out of nowhere. Young, startup
companies with new business models are giving established incumbents a
run for their money. They are challenging businesses to speed up, slim
down, and become more nimble.
Flat World.
At Infosys, we look at these changes from a very different perspective
- from the other side of the world. Infosys believes that the flattening
world is creating not just threats but also substantial opportunities. We
call our perspective “Think Flat” because we believe this change is as
much about changing the business mindset as it is about changing
strategies and operations. Businesses that can quickly grasp the impact of
the changing business world and respond to its threats and harness its
opportunities are the ones that will succeed.
Infosys believes that to compete in the flattening business world,
companies must shift their operational priorities along four
dimensions. This is not a comprehensive list but these four areas are
what a company must focus on, to succeed.
A
1 Shift from:
„Dreading‟ the
2
Shift from:
Loyalty through
The 4-Shift Journey
China Price‟ to... „good service‟ to... China Price is the symbolic price at which products and services become affordable for people in Today‟s customers are hyper-informed. Good customer service alone is no longer a guarantee for
developing countries. This is not about competing on price; it‟s about lowering the cost structure so retaining customers. Businesses must innovate faster to stay ahead of competition. They should
that a company can leverage global operations to differentiate products and services, or develop products understand customer behavior to identify unmet needs and acquire new customers. They must look to
targeted at new markets. Businesses should employ talent where it offers best value, source where most new models of innovation: co-create with their customers and partners; do cutting-edge research in
cost-effective, and sell where most profitable. global R&D centers not just for cost, but also to access global talent and their ideas.
3 Shift from:
„Spending money‟
4
Shift from:
Winning in the
The 4-Shift Journey
on information to... „straightways‟ to... In a world of too much information, it is the application of information rather than information Mastering growth is insufficient for success in the flattening world. The company with the fattest
itself that determines winners and losers. Winning in the flattening world requires harvesting wallet may survive, but would cede market to more nimble competitors. They should monitor
information for creating profit - using information to work effectively across the globe, continuously indicators and develop a business cycle mindset and convert their fixed costs to variable. Most
improving efficiency and proactively identifying new revenue opportunities (pricing, new markets, important, they should develop the capability to respond fast when the industry cycles turn.
cross-selling/up-selling, etc.)
Key HR Challenges in the Flat World
• To be seen as a strategic business partner contributing to the
organization‟s vision
• High HR Operation Costs
• Leverage real-time information for HR decisions
• Maximize business value from your new and existing HR
investments and measure returns
Infosys provides a unique blend of HR Consulting, HR Technology and HR Outsourcing solutions that will enable
you to
• Align your HR functions with business goals
• Achieve strategic differentiation and operational superiority
How can the Infosys HCM
• Leverage best-in-class HR processes
• Design a robust HR Roadmap aligning Strategies, Processes and Technologies •
Improve decision-making by access to real-time HR information
• Maximize the value of your HR investments
The illustration below depicts some Infosys accelerators that act as levers of change for flat world shifts.
Team help you compete in the flattening world?
‘Being the China Price’
• HR Shared Services
• HRO Platform
• Globally Competitive HR cost Structure
‘Making money from information’
• HR Self-Service modules
• Workforce Analytics/ HR Business
Intelligence
• Workforce Management & Workforce
Scheduling
‘Loyalty through faster Innovation’
• Talent Management
• Competency Management
• HR Scorecard
‘Winning in the turns’
• HR Process Assessment Tool
• Converting Fixed cost to variable cost
For more information refer to: http://www.infosys.com/services/packaged-applications/human-capital-
management.asp
HR Technology
SAP I ORACLE I PEOPLESOFT I WORKBRAIN I KRONOS
Infosys HCM Service Offerings
Services & Solutions
• HRIT Strategy Formulation
• Package evaluation
• Package Implementation
• Upgrade
• Custom Software Development
• Deployment & Rollout
• System Integration
• Production Support
HCM Consulting
HR Strategy and Roadmap
HR Process Assessment & Effectiveness
Performance Management
& HR Scorecards
Competency Management
Career Framework Development
Change Management
HR Process Areas
• HR Analytics
• Portals & Self Service
• Recruitment
• Learning Management Solutions
• Payroll Solutions
• Benefits
• Workforce Management
HR Outsourcing
HR Administration
Benefits
Claims
Payroll
Advisory Services
“Global automotive manufacturer transforms HR processes with Infosys‟ HCM team”
The client is a leading automobile manufacturer employing over 25,000 employees in manufacturing and
HR Technology Infosys‟ Human Capital Management (HCM) practice uses PeopleSoft, SAP and Oracle
ERP packages along with products such as Kronos and Workbrain to help clients
achieve strategic differentiation and operational excellence. Drawing on our tools and
processes, and backed by an HCM Center of Excellence, Infosys ensures effective
implementation, rapid rollouts and zero-risk upgrades.
distribution locations across the US, Canada and Mexico. The various affiliates of the client were running
disparate HR, Benefits and Payroll systems in different languages and in multiple currencies. This led to
process and application redundancies along with operational complexities.
Business Value Delivered
Infosys implemented a consolidated PeopleSoft Human Capital Management system (Version 8.8)
enabling the client to align HR processes with its strategic business goals. The streamlined HR,
Benefits and Payroll systems helped it:
• Reduce HR operations costs and improve productivity across three geographic regions •
Improve global decision-making by enhancing reporting capabilities
• Institute employee Self-Service processes to access personal information, benefits, payroll
• Integrate recruitment, termination, payroll, and benefits administration into a single consolidated
system
• Manage inter-affiliate transfers more efficiently and readily access historical data
• Reduce annual maintenance (functional and technical) costs by eliminating redundant systems,
processes and procedures
“Infosys‟ end-to-end HR outsourcing solution helps leading benefits service provider to
Enterprise Application Migration Solution
Infosys‟ Enterprise Application Migration Solution enables organizations to chart an optimal
organization-specific HR application roadmap. It helps achieve accelerated transformation
mitigating risks from source ERP to target ERP.
Regardless of the enterprise application your business runs on, Infosys‟ Enterprise
Application Migration solution helps your organization transition smoothly from one
application to another. The solution supports your organization‟s current applications up to the
point of transition. Organizations leverage the solution‟s metadata-driven approach, its
framework and generic tools for transformation between existing and targeted future
applications.
Upgrade Solution
Infosys has evolved a successful methodology for Package Upgrades leveraging its Global
Delivery Model and creating significant savings for clients. Its proprietary upgrade toolkit
simplifies analysis and enables accurate assessment of upgrade needs. It lowers risk,
increases predictability and reduces time-to-market for upgrades while improving the quality of
deliverables.
As part of its upgrade methodology, Infosys has developed a PeopleSoft Upgrade Tool that:
- Expedites scoping and effort estimation, and enables provision of fixed price quote
- Reduces time for the design phase
- Accelerates the testing and planning phases utilizing standard documents and
templates
substantially reduce new client „on-boarding‟ time”
The client is a leading provider of defined contribution plans and integrated Human Resources, Payroll and
Benefits administration services for several large companies across North America. Partnered to reengineer the
existing legacy system to a scalable system and off-shored processes to drive provider‟s business growth and
improve operational efficiencies.
Business Benefits Delivered
• Re-platformed the existing legacy system to build a scalable system and off-shored processes to drive
business growth and improve operational efficiencies
• Provided end-to-end ownership for Oracle HR and Payroll implementations for small markets
• Increased predictability and business by reducing „on-boarding‟ time from 10 months to about 6
months
• Saved about 60% on pre-transition cost and enhanced productivity by 20%
• Enhanced fungibility of skills and strengthened processes by moving from a client-based to process-
based organizational structure
• Partnered to deliver a Root Cause Analysis program to improve the control mechanism for addressing
sudden occurrences in Benefits Administration services
• Successfully delivered a Risk Framework integrating regulatory drivers (such as Basel II, Sarbanes -
Oxley, COSO) to mitigate operational risk arising out of inadequate processes, people or systems
“Infosys‟ global HCM solution enables leading oil and gas company to strategically transform its
HR processes to keep pace with an aggressive business growth strategy.‟‟
The client was on an expansion spree and had multiple fragmented systems and architectures. Taking on a
HCM Consulting Infosys partners with global enterprises in assessing their HR processes, enabling HR
effectiveness, carrying out focused interventions for HR issues, charting the HR
Technology roadmap, managing risks and controls, assessing the best delivery
mechanisms for the HR organization, developing competency frameworks, and
undertaking package evaluations along with a range of other HR solutions.
consultative/advisory role, Infosys carried out a detailed study of the client‟s existing HR practices and processes to
determine the key pain points and identify the best-fit HCM solution (package).
Business Value Delivered
• Infosys developed an HR roadmap along with cost and time estimates ensuring smooth and
seamless implementation of the new system with the ability to scale up for future growth
objectives.
• The proposed scalable global HCM solution would enable the client to meet its key business
challenges of Talent Acquisition, Development & Retention in addition to helping HR
transform into a more strategic role.
• It would standardize, rationalize and re-engineer HR processes & practices globally
• The global consolidated system would improve decision making by automating many of the
manual processes. This will result in improved managerial decision-making and enhanced
employee productivity
• The new solution would quicken & ease systemic integration of new entities post acquisitions.
Infosys is currently partnering with the client to carry out a Global implementation spread across 100+ countries.
HR Process Assessment Tool
Infosys‟ „HR Process Assessment Tool‟ conducts a comprehensive evaluation of your HR
processes enhancing your capabilities in attracting, deploying, developing and retaining talent.
Key Features:
• Holistic HR process assessment using structured, concise methodology •
Benchmarking of HR practices against global best practices
• Charting a path to facilitate continuous talent development •
Improved ROI on your HR investments
• Enhanced Employee Value Proposition
Operational Controls & Performance Management (OCPM) Solution
OCPM provides a comprehensive framework to manage the entire operational lifecycle of
risks owing to internal weaknesses (inadequate or failed internal controls due to process, people
and systems). This solution manages operational risks in the HR outsourcing
industry. The solution lifecycle phases include:
• Risk Identification - Capture the organizational business hierarchy, record risks, identify
underlying causes and controls and map them to business processes
• Loss Data Management - Load loss data into OCPM, cleanse loss data based on
pre-defined rules and reconcile with General Ledger.
• Risk Assessment & Measurement - Simulate operational Value-at-Risk using Monte Carlo
simulation, perform qualitative assessments using the RCSA (Risk Controls & Self
Assessments) framework
• Risk Mitigation - Assess quality of controls and identify issues, allocate capital to hedge
residual risk
• Reporting - Dashboard, Value-at-risk
Some key HR processes like EOI (Evidence of Insurability), Hire-to-Retire processes, etc.,
have been modeled on this solution.
“Leading grocery retailer optimizes IT investments in HR with a 3-year HR roadmap”
The client is a leading grocery retailer in the US with over 26,000 associates at its 150+ supermarkets. The
retailer needed an HR roadmap to help articulate its HR strategy and prioritize technology investments.
Business Value Delivered
• Infosys drafted a comprehensive 3-year HR roadmap incorporating technology and process
improvements in alignment with the client‟s strategy
• It leveraged a best practice HR Framework to assess 12 key HR processes for alignment with
strategy on parameters like clarity of definition, consistency of deployment, degree of automation
and accuracy of metrics
• Using the Process Assessment tool, Infosys accurately identified and prioritized the client‟s initiatives
on the basis of long-term impact
• It mapped the capability of existing IT systems against the prioritized initiatives and developed the
future-state landscape
HR Outsourcing Infosys offers business process outsourcing solutions to clients across the world
leveraging its process, domain and people management expertise. The modularized HR
Outsourcing (HRO) offerings provide customers the flexibility of choosing specific
services for outsourcing.
Infosys‟ HR Outsourcing (HRO) Platform provides an end-to-end outsourcing
solution that helps
• Identify the outsource / in-house mix that best fits specific business needs
• Re-engineer and streamline HR processes and execute them from offshore
• Support HR processes on a platform built on leading ERP packages combined with
best-of-breed niche products
The Infosys HRO platform manages all HR processes in the Hire-to-Retire lifecycle of
an employee. These include Recruitment, Training & Development, Benefits
Administration, Compensation Management, Managing Reports & Analytics,
Employee Self-Service, HR helpdesk, and Administrative Support.
“Infosys sets up centralized, outsourced, HR Operation centre for leading global network
equipment manufacturer enabling it to enhance productivity”
The client is a US-based global network equipment manufacturer with more than 30,000 employees across the
world.
Services and Business Benefits Delivered
Taking end-to-end responsibility, Infosys
• Partnered with the client to provide support for some of its HR processes for the US and APAC
region (in English, Korean, Japanese, and Mandarin)
• Provided services such as:
- Data management, compensation administration (payroll calculations and regulatory compliances),
HR administration and processes related to employment verification, visa support, leave tracking
and talent management.
- Employee helpdesk - Inbound voice support
- Provision of specific data as per employee request; tracking requests and status update
• Created a strong process backbone by re-engineering, standardizing and streamlining existing processes
to eliminate activities that were not adding value
• Undertook various improvement initiatives like macro-creation and automation resulting in reduction
of cycle time by 20 percent across multiple processes
• Helped the client achieve one-time cost savings of 40 percent
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