AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Adobe : The Future of SaaSMitch Nelson: Managing Director - WW Managed Services, Adobe
Dean Pianta: Managed Services Specialist, Adobe Federal
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
From Bits & Bytes to Services
Adobe Creative CloudThe world’s best creative tools and… More desktop apps + mobile apps Continuous software updates (innovation) CreativeSync Stock Images Cloud based processing And more…
Adobe Creative Suite The world’s best creative tools
on the desktop
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AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
The Adobe Advantage
Make Manage MeasureMobilize
Adobe Document Cloud
Adobe Creative Cloud
Adobe Marketing Cloud
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Mobile Expectations
* Pew Research Center http://www.pewinternet.org/2015/04/01/us-smartphone-use-in-2015/
All Adults, U.S. 18 – 29 Year Olds, U.S.
10% have no broadband service at home
20% have no broadband service at home
64% on a smartphone
85% on a smartphone
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Personalization through Analytics & Big DataIn 2015 Financial
Services $6.4 bn
Software$2.8 bn
Government$2.8 bn
Coms & Media1.2 bn
Energy & Utility2.8 bn
Annual growth to
202022% 26% 22% 40% 54%
$ 010100110101011001010
Why?• Organizations that use data analytics efficiently are 5x
faster at making decision than organizations that don’t• Personalized services and content can be based on
citizen data profiles and 48% of Citizens interact more deeply when an experience is personalized
2.2Million Terabytesof new data created every day
* “10 trends, 1 constant: keep reinventing your business” – DisruptionWorks. Bert Denis Partner [email protected]
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Security
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Customer Expectations
MOBILE PERSONALIZED SECUREGlobal Availability, Always On.
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
From Public Cloud to Enterprise Cloud
• Security• Compliance
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Adobe Creative Cloud for Enterprise (CCE)
Storage Options• Multi-tenant
or• Single-tenant linked behind Customer Firewall
Identity Management• Adobe ID, Adobe Enterprise ID, or Adobe Federated ID• More options to come
Password Policies• Custom enforcement based upon customer
requirements
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Adobe‘s SaaS Experience
Connect Multi-tenant
LiveCycle Managed Service
2008
Creative Cloud for Enterprise
2015
Defense Connect Online
2007
Adobe and Amazon Partnership
2008
AEM Managed Service
2010
Connect Managed Service
2011
Marketing Cloud
2012
Creative Cloud
2013
Document Cloud
20152003 …
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Adobe Managed Service across public Internet
11
Develop Immersive, Digital Experiences
Open Standards / OSGi Model
Leader in Gartner MQ:
WCM
Computational, Network and Storage Services
Stability, Flexibility, Reliability
Leader in Gartner MQ :
IaaS
Managed & Supported by Adobe
x
ExperienceManager
CloudInfrastructure
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Preloaded, pre-configuredIn a known good state
Ready for configuration to meet requirements
Able to scale to meet any loadMonitored for performance and security
Services are about Product and People
12
Managed Service
CSE
Single Point of Contact: Customer Success Engineer (CSE)
Managed & Supported by Adobe
• SLA [99.5% to 99.99%]
• 24/7 Support
• 24/7 Monitoring & Event Response
Highly trained Adobe Employee Expert in Adobe Software, Amazon Systems and Customized Operations
x
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Continuous Monitoring & Maintenance
• 24/7 Monitoring & Event Re-sponse
Patching OS / AEM
Customiza-tion & Up-grades
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• Reporting
• Backup / Restore
Performance, Load, Penetration Testing
War Gaming
Disaster Recovery Support
Requirements Captured in a digital “Run Book” High-Touch Coaching
Strong Partnership with Professional Services / Customer
x
Go-Live Process
Maintenance
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Adobe Tool: Managed Service Central
Managed Service Central Adobe built, automation tool to create approved architectures in AWS
Amazon Infrastructure Amazon EW / GovCloud / C2S
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Analytics ConnectExperienceManager
Adobe Best Practices: Software, Platform and Infrastructure Testing & Monitoring
Mission Critical Application
Gomez (outside in)
Java Mission Control
Real-time Garbage Collection
Nagios Infrastructure Monitoring
Tough Day• New Users (20k)• Create Pages (20k)• Page Mods (100k)• Multi Site Manager (5k)• Benchmark• Tagging (20k)• Add Tags (100k)• Upload PDF
Minions• DAM Asset Ingestion• 1000 Jpg files
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Adobe Managed Application4 Keys to a Managed App
Continuous Diagnostic Mitigation• Continuous Monitoring &
Hardening• Mitigation and Event Resolution
Application
Amazon Web Services: GovCloud
Infrastructure
Adobe Platform
Adobe Experience Manager
Adobe Connect
Continuous Delivery• Latest Adobe Platform &
Infrastructure
Support• Full Stack Support
?
Solution Adoption• Marketing, Training, &
Customer Adoption• Usage Optimization
Mission Critical Application
Customer Success Engineer
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Mission Critical Applications
InnovationThe latest software and resources to speed innovation
Continuous Delivery
Adobe Experience Manager
Adobe Connect
1. Faster Reaction Times
2. Allows Agile
Development
3. Provides Flexible
Release Options
4. New O&M Models
Application
Adobe Platform
Amazon Web Services: GovCloud
Infrastructure
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
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More Software Becoming Available as Managed Services
Mission Critical Applications
Analytics, Campaign, Experience Manager, Connect, etc.
Applications
Adobe OSGi Platforms
Infrastructure
… Creative Cloud• Storage and Sharing• In Cloud Processing• Stock Imagery• Download of Creative
Desktop Apps
Marketing Cloud• LiveCycle• Connect• Experience Manager• Premium Analytics
Document Cloud• Composition Management• PDF Creation• Digital Signing• DRM
Drive Even More Innovation
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Next Generation: Managed Applications
Secure Portal to Multiple Adobe Solutions Expanding Collaboration Requirements
Expanding Mission Requirements
CAC Authentication
• Battle Update Briefs
• Common Operating Picture / Situational Awareness
• Federated Chat
• Training / Mission Readiness
Global Availability, Scalability, and Secure
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
DCO ii Use Case: Common Operational Picture (COP)
This capability is very important to us and has helped us save the lives of hundreds of people over the past 3 weeks. I am so glad DCO II is there for us. -Texas National Guard
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
Thank You.
This presentation will be loaded to SlideShare the week following the Symposium.http://www.slideshare.net/AmazonWebServices
AWS Government, Education, and Nonprofit Symposium Washington, DC I June 25-26, 2015
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