© 2011 SAP AG. All rights reserved. 2
Analysis
Funnel (via PERC)
AGS Engineering Services Steps to deploy
Management
buy in
&
Engagement
Charter
Positioning
Engagement
Charter
Architect buy in
Roadmap/
Program plan
Program Setup
Proof-of-
Concept
Engagement Plan
Who
Engagement
Demand / Opportunity
360° Review
Internal AGS only!
Report
Reporting & Results
Measurement & Analytics
Implement projects
as part of programs (empower customer to run
Rollout)
Implementation
Wav
e 1
Wave 2
Wave n
Services &
Programs
Enterprise rollout
.....
TQM
Lead TQM
EA
COE
© 2011 SAP AG. All rights reserved. 3
AGS Engineering Services Steps to deploy
Management
buy in
&
Engagement
Charter
Positioning
Engagement
Charter
Architect buy in
Roadmap/
Program plan
Program Setup
Proof-of-
Concept
Engagement Plan
Who
Engagement
Internal AGS only!
Report
Reporting & Results
Measurement & Analytics
Implement projects
as part of programs (empower customer to run
Rollout)
Implementation
Wav
e 1
Wave 2
Wave n
Services &
Programs
Enterprise rollout
.....
TQM
Lead TQM
ALM TQM Roadmap
ALM RDS Services
© 2011 SAP AG. All rights reserved. 5
ALM TQM Roadmap
What is the ALM TQM Roadmap?
Guided Procedure to support the (Lead) TQM to run through the phases of an ALM program
The ALM TQM Roadmap is structured into Phases, Activities and Tasks with Milestones
All relevant accelerators needed for an Activity are directly accessible
© 2011 SAP AG. All rights reserved. 6
From Roadmap to Guided Procedure
Configuration
Program Roadmap
Session Workbench
SolMan-PROD BPR
/SOLAR
Guided Procedures
Work Center Configuration / (Self) Services
Automate the 80% solution, no paper
• Sol Man Basic Configuration • Connect Managed Systems • ChaRM • …
• SQL Optimization • Data Volume • Security • …
Local IMG • ERP-DEV • SolMan-DEV
Doc Doc
Internal AGS only!
© 2011 SAP AG. All rights reserved. 7
ALM Roadmap Service Methodology Overview Roadmap
This an overview roadmap example agenda. Typically
you and the ALM experts are 3-4 days on-site.
One day off-site preparation before the wrap-up
presentation is recommended.
© 2011 SAP AG. All rights reserved. 8
SAP ALM Work Packages
Text # Work Package Setup Effort
(pd)
Duration
(months)
Strategic
Issue
CCOE
required remarks
Quic
k W
ins
1 Project Standards Definition - 1 x Modeling, Documentation, Status scheme
2 ARIS Integration 4 - 5 2 x Bidirectional ARIS data exchange with Project
and finally Solution
3 Document Management Concept - 1 x Consolidate
4 Utilize Solman Project Capabilities 1 6 x x Blueprint ,Configuration, Test preparation,
Training
5 Minimum Job Documentation 1 1 Set standard procedure
6 SPP Integration & Concept 2 1 Training Concept
7 Integrate SAP QC by HP 3 3 x HP quality center with defect management
8 Solutions with Process Content 3 1 x x customer directory for Business Process
Operation
9 Utilize SoDocA - 1 Solution Documentation Assistant
10 Utilize CDMC 2 1 Custom Development Management Cockpit
11 SLR 2 1 x Service Level Reporting
12 BPA 3 1 x Business Process Analytics / Analysis
13 EEM pilot setup 1 1 End User Experience Monitoring
14 Usage of CTS+ 5 1 x x In all SAP systems
The work packages list the next tasks and give
an idea of the technical installation effort and
the implementation effort of the task
© 2011 SAP AG. All rights reserved. 9
SAP ALM Work Packages Text # Work Package
Setup Effort
(pd)
Duration
(months)
Strategic
Issue
CCOE
required remarks
Mid
-term
A Setup BPCA & SAP TAO 5 6 Business Process Change Analyzer , Test
Acceleration and Optimization
B Central Job Management Pilot 5 1 Job Request Management, Workflow & SAP CPS by
Redwood Integration
C DVM 5 3 x Data Volume Management
D BPMon Pilot 5 1 x Business Process Monitoring for example processes
E DCM Pilot 5 1 x Data Consistency Management
F Issue Management 1 1 x Collaboration with SAP
G ChaRM 20 2-3 x Setup of Change Request Management with
Workflow Process
The work packages can be divided into
quick wins and mid-term investments.
The strategic importance or CCoE significance
can be documented
© 2011 SAP AG. All rights reserved. 10
SAP ALM Work Packages Roadmap
2010 2011 2012 Packages dependant to each other
No dependency
The graphical display of the work packages help the ALM
responsible to plan in which order the work packages
should be done, and which of them have dependencies
© 2011 SAP AG. All rights reserved. 11
SAP ALM Work Package Roadmap – SAP Services
2010 2011 2012 Expert Guided Implementation & Self Service
Expertise On Demand
Onsite Service
The graphical display of the work packages and
knowledge transfer recommendations helps the ALM
responsible and TQM to plan the needed ALM services
© 2011 SAP AG. All rights reserved. 12
ALM Program
Typical Customer Program Organization
CIO / ERP Lead
Program Steering Committee
SAP
PM TQM
Solution Doc& Implementation Lead
Testing Project Lead
Change Control
ITSM
Regional COE
EA Sponsor (e.g. Max Attn. Sponsor) AGS Sponsor
(optional)
Internal AGS only!
© 2011 SAP AG. All rights reserved. 13
Setup Remote Support Component for SAP
Business Objects
Basic Configuration
Upgrade to 7.1 SAP BusinessObjects BI (4.0) Basic Config. and
Setup EWA
Migration Charm 7.0 to 7.1
Business Process Analytics and Improvement
Job Scheduling Management
Solution Documentation I: Basic, Initial Upload,
Verification
Authorization Concept & Roles
Solution Documentation &
Implementation
Incident, Problem and
Request Management
Business Process
Operations
Application
Operations
Change Control
Management
Test Management
Custom Development Mgmt Cockpit
Software Quality and Clones
Maintenance Optimization &
Security
EG
I SA
P S
olu
tio
n M
an
ag
er
Ro
ad
ma
p
Updated Portfolio of Expert Guided Implementations SAP Solution Manager 7.1 – Planned EGIs until Q2 2012
Solution Documentation II: Reverse Process Documentation
Solution Implementation
Test Management I: SAP Test Workbench
Test Management II: Business Process Change
Analyzer
Test Management III: Automation with HPQC
Change Control Management I: CTS+
Change Control Management II: Quality
Gate Management
Change Control Management III: Change
Request Management
Incident, Problem and Request Management
(ITSM)
Incident, Problem and Request Management
(ITSM) for VARs
Business Process Monitoring and
Stabilisation
System Monitoring and Reporting
End-User Experience Monitoring Reporting
Analytics
Configuration Validation
Data Volume Management
© 2011 SAP AG. All rights reserved. 15
Level 4 Competencies
Solution Documentation, Solution Implementation, Template Management
Complete and exact documentation of one or more business processes.
(=> possible with CoE Support)
SPP
Excel Upload on release 7.0 (mainly done by SAP Consulting)
Extensive Excel Preparation via macros (mainly done by SAP Consulting)
BADI Implementation (Custom Code)
Test Management
Test Option 3 (no demand yet)
Process structure download from HP QC and upload into SolMan
Worksoft Integration
DRAFT
© 2011 SAP AG. All rights reserved. 16
Level 4 Competencies
Change Control Management
Special, complex workflows
BADI implementations
Interface with Third Party Tools
Template Protection
Enhanced CSOL rules
Complex customer-specific UI s
Specific non-typical system landscapes
ITSM
Special, complex workflows
BADI implementations
Interface with Third Party Tools (separate service)
Complex customer-specific UI s
Complex dispatching with Rule Modeler (BRF +)
Basic CIC setup (?)
CMDB with Realtech- > SP5 Topic
Integration with ERP - > SP5 Topic
DRAFT
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