Download - A Multi Generational, Multi Dimensional Approach To Training Using Web 2 0 Technology

A multi-generational, multi-dimensional approach

to training using Web 2.0 technology

©2010 Price Consulting Group www.thepriceconsultinggroup.com 1

Dr. Kella B. Price, SPHR, CPLPPrice Consulting Group

Did you know…

• http://www.youtube.com/watch?v=Mmz5qYbKsvM&feature=channel_page

©2010 Price Consulting Group www.thepriceconsultinggroup.com

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http://www.youtube.com/watch?v=Mmz5qYbKsvM&feature=channel_page

http://www.youtube.com/watch?v=Mmz5qYbKsvM&feature=channel_page

Outline


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• Generations at a Glance

• Training Impact

• Web 2.0 technologies to use

What do you want to take from this session?


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Generations

• Silent Generation

• Baby Boomers

• Generation Jones

• Generation X

• Generation Y


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What Generation are you?a) Silent Generation / Traditionalists (Born

between 1920 - 1945)b) Baby Boomers (Born between 1946–1954)c) Generation Jones – 1955-1964d) Generation X (Born between 1965–1979)e) Gen Y / Millennials (Born between 1980–

2000)


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Workforce by Generation


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(Tulgan, 2009)

Silent Generation

• Formal recognition

• Conforming, not risk-takers

• Team-oriented


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http://www.ruf.rice.edu/~gradspkr/2000/images/schwartzkopf.jpg

Baby Boomers

• Hard work and long hours is proof of your commitment

• Respect

• ME-Focused

• Seeking work-life Balance


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Generation X

• Career advancement

• Time off for volunteering

• Fun, socialization


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Generation Y• Informal, fun

workplace• Immediate Feedback• Lots of incentives,

customized

• Loyal• Confident• Hopeful• Goal and

achievement-oriented• Civic-minded• Inclusive


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Generation Y

• Video excerpt


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Produced by: QMR productions

Distributed by: Business Performance Group

Contact: Michael [email protected]

mailto:[email protected]

Gen Y: Product of their environment• Digital media• World events- Terrorism,

Heroism, and Patriotism• Encouragement and

nurturing/Advocacy• Structure• Multiculturalism

• You are special• Leave no one behind• Connect 24/7• Achieve now!• Serve


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A storm brewing in the workplace?

• Natural

• Critical to success

• Accept and celebrate differences


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Generational Work differences

• Work-life balance

• Taking action

• Dress Codes

• Rewards and Recognition


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Generational Workplace Conflicts


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Generation Y is…

(Select all that apply)a)Sociableb)Collaborativec)Achievement-orientedd)impatiente)Self-absorbedf)Team-oriented


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(Corbett, 2008)

What type of training is your company offering?(Select all that apply)a)Traditionalb)OJTc)Mentoringd)Onlinee)Wikisf)Blogs


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Training offered


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Impact to Training

• Traditionalists

• Boomers

• Gen X

• Gen Y


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Training Preferences Tool

• http://literacyworks.org/mi/assessment/findyourstrengths.html

• This FREE assessment by Dr. Terry Armstrong will help you identify and receive a description of your top 3 intelligences. We all possess some level of all eight intelligences, so there is no “right” profile.


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Training Design for Gen Y• Discussion forums• IM’s, Texting• Blogs• Emailing• Podcasts• Webcasts• Twitter, delicious• Second Life

• Integrating digital media, even in traditional formats

• Short “bits”• Group/Team work• Mentors• Implication/Application


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Strategy for Training Gen Y

• Orientation

• Coaching/mentoring

• Peer leadership

• Sense of ownership

• Meeting expectations


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Best Practices

• Explain the impact

• Use Blended Learning

• Clear, detailed instruction

• Recognition

• Training


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(Source: http://www.astd.org/NR/rdonlyres/51C136F2-A36C-46EF-8846-6C279E6B4A68/0/Clarkston_1.pdf)

Gen Y training strategies

• Just-in-time

• Higher-order thinking and peer instruction

• Collaborative

• Technology

• FUN and entertaining

• Recognition and Feedback©2010 Price Consulting Group

www.thepriceconsultinggroup.com 25

Virtual Worlds/ Second Life• 80% of active Internet

users will be in virtual worlds by end of 2011 (Gartner )

• Uses


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(Source: Abrams, 2009)

Learning Innovation Meetup


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Second Life Capabilities in Training


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Second Life User Demographics


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Who’s using Second Life?• HP• IBM• Microsoft• Cisco• Comcast• Intel

• Time Warner• Northrup Grumman• Dell• Kraft• Best Buy• Newscorp


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Social Networking

• Expand network

• Learn and discuss in brief format

• Fast, real-time

• Twitter

• LinkedIn

• Facebook©2010 Price Consulting Group


Is anyone “live tweeting” this presentation?• Yes

• No

• #socialnetwork

• http://twitter.com/home©2010 Price Consulting Group


Blogging• Publish ideas or discussion• WordPad• Youtube (Did you know video)

– http://ping.fm/FjvB3

• Wikipedia• Blogspot

– http://srcclimbingcompanions.blogspot.com/

– http://www1.astd.org/blog/©2010 Price Consulting Group


Who has a blog?

• Yes

• No


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Are you ready for texting?• MTF • NP• BAU• PCM• PTMM

• CM • CYE• SOTMG• F2F


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What can we use texting for in training?

Tagging and Bookmarks

• Learn from others

• Long-term reference

• Can be public or to a specific group

• Use links and tags to describe

• Reddit, technorati, delicious

• http://delicious.com/kellaprice ©2010 Price Consulting Group


Collaborations

• Go to Meeting

• iLinc

• Googledocs

• WebEx


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How does the technology impact YOU?• More peer-to-peer collaboration• Better knowledge transfer• Real-time activities and information• Low skills required to use• Low cost to implement• Increase training opportunities/modalities


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Effective Online Universities…

• Fast

• Media Rich

• Easy access


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What companies are doing

• One-on-one coffees with execs

• Online content vs. orientation

• Games

• Simulations


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Mixed-Generation Setting

• Active Learning: experience and dialogue

• Blended Learning: combination of activities


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Group Activity

• What can you learn from this generation?

• What can you teach this generation?


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Venn Diagram of Learning PreferencesCorbett, S. (2008). Targeting different generations. In B. Hoffman (Ed.), Encyclopedia of Educational Technology. Retrieved January 28, 2009, from http://coe.sdsu.edu/eet/articles/generationtrgt/start.htm


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Consider …

• Retirement

• New graduates

• Lack of skills

• Global competition


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Effective Leadership

• Technology

• Mentors

• Open communication

• Feedback

• Creativity and open thinking


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A 60-something graduate recently reflected: ‘We wanted what they want. We just felt we couldn’t ask.’ Herein lies the truth: what young workers want isn’t so different from what everyone else wants. However, young workers are asking for it.

--Karen Cates and Kimia Rahimi, “Mastering People Management,” Financial Times, November 19, 2001


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What are your takeaways?

• Generations at a Glance

• Demographics

• Training Impact

• New tools to use

• Action items

©2010 Price Consulting Group


Thank you!What are your questions?

Dr. Kella B. Price, SPHR, CPLP

www.thepriceconsultinggroup.com

[email protected]

252.622.8119

Price Consulting Group


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References•Corbett, S. (2008). Targeting different generations. In B. Hoffman (Ed.), Encyclopedia of Educational Technology. Retrieved January 28, 2009, from http://coe.sdsu.edu/eet/articles/generationtrgt/start.htm

•Gravett, L. and Robin Throckmorton. (2008). Bridging the Generation Gap: how to get Radio Babies, Boomers, Gen Xers, and Gen Yers to Work together and achieve more. Career Press: Franklin Lakes, New Jersey.

•Howe, Neil and William Strauss. (2000). Millenials Rising: The Next Great Generation. New York: Vintage Books.

•Karp, Hank et al. (2002). Bridging the Boomer-Xer Gap: Creating Authentic Teams for High Performance at Work. Davies-Black Publishing: Palo Alto, CA.

•Martin, C and Bruce Tulgan. (2006). Managing the Generation Mix: From Urgency to Opportunity (2nd Edition). HRD Press: Amherst, Massachusetts.

•Tapscott, Don. (2009). Grown Up Digital: How the Net Generation is Changing your world. McGraw Hill: New York.

•Tulgan, B. (2009). Generation Y Defined: The New Young Workforce. Retrieved May 8, 2009 from http://www.hrtools.com/insights/bruce_tulgan/generation_y_defined_the_new_young_workforce.aspx .


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