A compilation of
reports generated on
May 15, 2018 when
Summit attendees
self-organized around
topics they cared
about and took care
to document notes,
questions, action
ideas, and
takeaways.
What is Human Centered Design? How will it help…
Notes & Ideas: Questions:
•HCD is… o Bridges policy and practice o Engages with the people who are
directly involved o Considers people, processes,
tools… o A set of tools to gather data on
peoples’ experience and what design changes are needed
•Rapid Cycle feedback doesn’t need to be fancy
• How can it support systems change in children’s mental health?
• Revamp Front desk intake… • How to use HCD to support child maltreatment
strategic plan? • How HCD helps internal org development?
o Internal Staff
o Board • Want to learn the basics…what is it? • How can this integrate better into NPO’s? • How do we partner together ACROSS sectors to
re-design?
Actions:
• Doing small things … can lead to bigger things… and more time and space to do more
• Document pain points and invite partners to
redesign together and address the pain points • Analyzing the narrative data can help inform
needed redesign in really valuable ways • State county and community based orgs need to
collaborate more (Let’s do it!) • How can we support rapid-cycle prototyping
within our organizations? Consider complex vs. simple problems
!2
How to empower/support effective practice in human services?
Notes & Ideas: Questions:
•Building culture of curiosity •Home health visiting team meets
weekly •Clinical Power of wonder • Permission to be “self" in the
process •Nurture language to meet need •Creating space through supervision •Empower and Support at the top •How to give balance to negative
and positive • Taking all concepts (m.l, trauma
informed) and what does it look like in practice/who am I in my work
• Importance of dialogue •What are we asking? What are we
not asking? • Language is essential •Beyond the business •Why do it? Cascading effects: how
we want FL staff to interact w/ families —> how supervisors
interact with FL staff —> how leadership leads
• How is there room for these conversations? • How to infuse ref on own for self-discovery? • How could ref. conversations be used to
challenge implicit bias
Actions:
• Training in reflective supervision • To institutionalize, embed it, you have to
continuously do it • Check consistently frequently
Takeaways:
• Vital Importance of reflective support for all those working with humans
!3
Human Services Value Curve
Notes & Ideas: Questions:
• How work in real world/examples? • How decide where you are on the curve? • How do you keep the heat turned up
within an agency? • How organize as a system and collective? • Should it be county as convener? • Who could be the neutral convener? • Is that possible?
Actions:
• Requires Cultural Shift
o Values- connect
o The narrative we use matters
!
• We often get stuck • Whole family mapped to VC • Insights into how much we do at
collaborative level in our agencies • Changes starts within • How generate resources • Efficiency can be seen as adaptability • Environment matters
!4
Legislative Ideas/Proposals for DHS Programs and Administrative Proposals
Notes & Ideas: Questions:
• Supervisor/Manager level training like M.I., etc. • Send to DHS Training from Ramsey - kind of re-
train after DHS training • Invite workers/ ES to ES training redesign • Poor Alignment Financial and CCAP • Families who come on for child care but don’t
want MFIP - can they get MFIP CCAP but waive MFIP
• Lifting/Removing barriers to employment due to criminal background
• Philosophical change about sanctions • If you qualify for MFIP but only want childcare to
support a job, be able to choose to only require CCAP and not set on the MFIP program *Administrative snags too!
• Increase in MFIP grant if enrolled in post-secondary training so that rent can be paid –need stability to pursue education!
• Self-care for workers • Grant. Education support for housing H.C. project • 6 mo. reporting - relieves pressure on immigrants
Increase Band width • More room we can create is very helpful • Stable families (homeless-shelters) program • Lifelong learning executive function initiative • Motivational Interviewing • H.C. pathways works/CS Sanctions working
together • Sanctions—reframing 20% parent 80% child only
sanction parent
• Election? • Governor? • Legislature? • Commissioner?
Actions:
• 6 Month Reporting • Modest Increase in Grant $100 • Sanctions • Simplification
Takeaways:
•Empowering workforce to help improve client experience
•Human Centered •Remove Barriers • Incentivize Education • Focus on Outcomes —> how?
!5
Census 2020
Notes & Ideas: Questions:
• Importance of community outreach and engagement
• Different concern among different communities
• Trust ≠ Just A 2018/2020 issue • Demographic change and data
accuracy
• What is it? What do we ask? • Who benefits? Who is harmed? • Does being counted mean you belong?
Actions:
• Being counted translates to $ for community • Finding community leaders (Broadly Defined) • Network w/ immigrant and refugee orgs
*Staff Networks* • Schools as Partners • Religious Congregations as Partners • Going into community, not expecting to
convene • Role for public safety agencies? • Social media tools • Thinking about value of community
members’ time
Takeaways:
• Census is no one’s gig, but affects everyone’s gig
• Census as a form of self/family life writing—what sort of story are we being asked to tell
about who we are? (awesome exercise with students)
• “Not so culturally competent but culturally humble”
!6
Using a 2-Gen Approach in an Early Childcare System
Notes & Ideas: Actions:
• Childcare costs reduced—more parents can stay at work
• Attendance and relationship with school
• Cultural ID • Parent child relationship • Ask families what they want from
PK-3 universal program • Choice in setting for families • Trauma informed approach • Continuous quality improvement
plan
• Family Advocate
o Name visits
o Family Goals • Choice Opt. in • Parents experience with school • Trauma informed approach • Acknowledgement of system and threats
associated • Pains Child Care with schools. More success
structure • Childhood Dev • Degree- goal - higher earnings? • Para Cert.
o Harmony Counseling Center • Training hours - do not add up to a degree • More capacity for providers • $ Cost • Benefit: Low CC Costs; higher employment
retention • Outcomes: Quality needs: What • Determination
o Poverty level access
Takeaways:
We need to do redesign when things need to be improved
!7
Definition and Core Components of 2-Gen Approach
Notes & Ideas: Questions:
• Serving families holistically • A continuum: the approach-thinking
holistic/strategy—intentionally coordinating with systems/organizations or system—providing both
• IMH—Parent/Child/Relationship • The relationship between the worker
and family is important –and must be supported (change agent)
• Families choose their outcomes • Keep the family at the center • The essential component of breaking
down barriers between community services
Is there an element of threat between collaborative partners that get in the way?
Actions:
• Frontline workers meeting across disciplines
to understand each other and put common goals on the table
• Foster parents are one example of important frontline workers
• Change funding streams to make
collaboration billable • We need concrete tools to help collaboration
be simpler • Use protective factors as a tool for
collaboration
Takeaways:
We need to define two-gen as a lens—and collaboration is a key component for how to keep family at the center
!8
How do we support 14-26 year olds in their growth, development, and wellbeing?
Notes & Ideas: Questions:
• Where does young adult population start?
o Varies across organizations, policies
o Insurance cut-offs vary across
SES • Pathologize your mistakes ! move
forward • Build skills for action • Management: you are not your
condition ! strengths • Instant reward ! immediacy • Rigid 18 year old cut off provides
friction for need to have more flexibility in <18 year old decision-
making • Transition from school IEP to workforce
abrupt • Youth not exposed to variety of career
possibilities
• How do we give youth a voice in services they receive?
• How do we create small successes to build upon?
Actions:
• ACES—historical trauma • Authentic Relationships • Empower • Motivational Interviewing - once ready need
an array of services to meet where they are at
Takeaways:
• Prevention! • Interconnections between ed, employ, trans,
housing, income, social support
!9
Rising tide. Disparities. Universalism
Notes & Ideas: Questions:
• We don’t know enough about who we are as a country. Face history, today
• It can create even more disparities - not accidental!
• Individual –Collectivism • When do we really have enough to go
all around? • Code/obscuring words • Indianapolis org serving higher % poor
white people led by white male • Discretion in carrying out “universal”
policies • College loan forgiveness • Oppression Olympics • Insight and inclusion of just one layer
of identity, no leveling of power • Privilege doesn’t negate effort • White fragility
• Does universalism ever work for all? • Is it only a way to compromise and get
policy/programs thru?
Actions:
Takeaways:
Be uncomfortable, white people and people with wealth have courage!
• Relationships (depth and quality) • Representation in decision-making • Allies take on courage and burden of calling
for change, changing narrative • Sometimes happens accidentally due to
segregation/geography • “Cultural Competence”
!
!10
How can we model a collaborative and whole-family approach? How do we get all levels of folks at the table?
Notes & Ideas: Questions:
• How do we shift mentality?
o Staff
o Participants
o Community • So front lines folks know the work arounds
for this?
o What are their leaders encouraging them to focus on?
• Wish ! measuring stress/threat and their
health outcomes • What do we want to be known for • Toxic Stress: mitigating systems stress • Authority and Control: Collective (front lines
and ppts) families • Empowerment • Outcomes miss impact
o Who defines success?
o What are we really measuring? • How do we do 2-gen when funding is for
parents • How do we foster innovation so mandatory
isn’t 1st go-to • Moving beyond “required to-do” • How do we create freedom for innovation
within TANF?
o How do we learn from these spaces
• How do we work cross-sectors and together to face regulatory sources?
• How do we find space for innovation? • How do we use regulatory systems
(outcomes) to clients’ advantage? • How can we gather experiences of front
lines and participants in order to mitigate stress and cerate structures for
collaboration and support?
Actions:
• Space for staff to share ideas • Brainstorming ways to rearrange space,
policy and practice collectively
!11
How does Minnesota modernize data sharing 2-Gen efforts?
Notes & Ideas: Questions:
• VA and WI have a full scale data system but limited data sharing within Minnesota
• A variety off benefits to data access ⬄reapplication expenses with relocations knowledge for program development and
implementation • Challenges: County administered system • Age of Software • MN statutes and county regulations
(Ramsey) are strict re: data sharing (over-regulated?)
• There are opportunities in MN with county and state offices related to evaluation that are being capitalized on
• Integrated service delivery model—working towards this—Gary has some contact info
• Communication across agencies (counties tribes, state, DHS, MNITS)
• The feared reaction of sharing data is as problematic as expected
• There is a new cultural norm of data sharing (FB, Amazon, Google, etc.)
• What’s the common benefit? • Di we want real-time or output (back-end) data?
When should we pursue each kind? • What needs to be built and who will build it? • What workarounds can we pursue? • What’s the root cause of this issue
Resources:
United Way, Integrated Service Delivery Team, DEED, MNITS, Universities, Tableau Serve
Actions:
• Start the conversation with examples of success UW houses the data, links between sources, de-
identifies and returns • Each agency puts forth general data (10-40 fields)
the state has a system that links the data and de-identifies before returning
• Let’s build on existing connections (PRISM and DEED WF1)
• Write more data sharing agreements • Rely on aggregate data and averages for
program evaluation • Pursue an effort to fail
Participants:
Larry- Ramsey County
Colleen- U of Syracuse
Gary- DHS-HSPM
Leigh- Olmsted County
Rebecca – Second Harvest
Takeaways:
This is both an issue of structure and policy. It feels more structural. MNITS needs to be our full stop
!12
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