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Sales - (Scope)
CUSTOMERS The customer are the companies who requested the marketingdepartment of greenstone to create a quotation for them thuscreating a job performance form in the process
PRODUCT Job performance form
BUS.
PROCESS
Customer will request a product quotation from the
marketing department
Marketing will then create a job performance form to
know the basic requirements of the customer for theproduct that they ordered
Marketing department will then double check with the
customer to proof read the job performance form
Approved job performance form will then be sent to the
production department to start making a prototype of theproduct
Rationale: this is the entire business process of the sales scope
PARTICIPANTS Marketing department and the customer that requested aquotation from the company
INFORMATION The company uses information based on the specification of thecustomer in the job performance form
TECHNOLOGY The company uses paper, pen and printer to create the jobperformance form.
Sales - (Architecture)
CUSTOMERS The customer is asked for their preference regarding on howthey want their finished product to look like and at the sametime, the company also suggests to the customer whether theirpreferred specification could be done better, but the finaldecision is still in the customers hands.
PRODUCT The company uses pen and paper to produce the job
performance form
BUS.
PROCESS
The customer asks for quotation for the products that
they ordered
The marketing department produces a job order form
The customer then gives a specified order on what they
want the finished product should look like
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The marketing department then encodes this
specifications in the job order form
Completed job order forms are then double check to see
if the specification of the customer and job performanceform is in sync
Approved job order forms are then sent to the production
departmentRationale: this is the entire business process of the productionarchitecture
PARTICIPANTS The company will use the job performance form a their basis orbible while they are creating the product ordered by thecustomer
INFORMATION The company will then store the job performance form in a steelfile cabinet to be stored for future references just in case the
customer decides to order again from the company
TECHNOLOGY n/a
Sales- (Infrastructure)
CUSTOMERS H/R should train new members of the marketing department toavoid encoding wrong specifications given by the customersthat could risk the company
PRODUCT The company uses the job performance form to quickly andaccurately create the specified order of the customer
BUS.
PROCESS
The company inspects the prototype and finished product usingthe job performance form to see if the specification requested bythe customer is metRationale: this is the entire business process of the salesinfrastructure
PARTICIPANTS The marketing department and the customer
INFORMATION The customer is the basis of the job order form
TECHNOLOGY Paper work from the marketing department
Sales - (Context)
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CUSTOMERS For rush orders of customers who are not a regular of thecompany, they might not be able to accommodate the order intime and with the same preparation that regular customers get
PRODUCT Other suppliers of corrugated boxes
BUS.
PROCESS
Creating a job performance form when there is an orderRationale: this is the entire business process of the salescontext
PARTICIPANTS The pressure of the customer to receive their order immediatelymight result in unwanted mistake in encoding in the jobperformance form
INFORMATION The company should practice to follow what is encoded in thejob performance form with at least minimal errors
TECHNOLOGY N/A
Sales - (Performance)
CUSTOMERS Customers that are satisfied with the product will more likely tocomeback and order again from the company
PRODUCT The company uses the job performance form to make sure thatthe product that is being delivered to the customer isaccordance to their specification
BUS.
PROCESS
The company should follow what is written in the jobperformance form with consistency even under pressure by thedelivery time that the customer requested.Rationale: this is the entire business process of the salesperformance
PARTICIPANTS Customers who are satisfied with the outcome of the productwill result into a return in the future
INFORMATION The job performance form should be useful in time that thecustomer will return and order the same product in the future
TECHNOLOGY Job performance forms are easy to keep, and because of this,the company can maintain a future reference if the customerdecides to order from the company again
Sales - (Risk)
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CUSTOMERS If the job performance form is not in sync with the customersspecification, the company might create a wrong prototype andrisks of losing a customer
PRODUCT Marketing crew who encodes a wrong specification of the
customer in the job performance form might risk wastingvaluable company resources and time
BUS.
PROCESS
Job performance forms are created using paper, and there is ahigh possibility that the company might lose it amongstthousands of job performance forms and there is a possibilitythat fortuitous events could occur in the future which mightresult in the lost of job performance formsRationale: this is the entire business process of the sales risk
PARTICIPANTS Marketing crew members who lack training in encoding thecustomer specification in the job performance form might riskthe company in creating the wrong prototype for the customer
INFORMATION Inadequate training of new members in the marketingdepartment might encode the wrong customer specification inthe job performance form
TECHNOLOGY N/A
Sales - (Opportunities)
CUSTOMERSDirect customer interaction while encoding the job performanceform.
PRODUCT Improve storage of job performance form
BUS.
PROCESS
Removing pen and paper to receive specifications of thecustomers will save time and resources
PARTICIPANTS Improvement of storage of data
INFORMATION Data theft is highly at risk if the company only uses file cabinetsto keep this datas
TECHNOLOGY A system which will allow the company to store job performanceform will be beneficial to the company
Production - (Scope)
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CUSTOMERS The customers are the company who ordered boxes fromgreenstone packaging corporation, the marketing department isalso the customer in a sense that they are the one quoting theproduct ordered by a specific company
PRODUCT The product included in this are the corrugated machines usedto create the product, the quality assurance testing machine tocheck the quality and durability of the product, and adobePhotoshop to help create the design of the product
BUS.
PROCESS
Receive job performance form from the marketing
department
Create a prototype of the product
Test the products durability and quality in the QA
department
Send the prototype to the customer
If customer approves the prototype, the company willbegin the mass production of the product ordered
Rationale: this is the entire business process of the productionscope.
PARTICIPANTS The participants in this are the production department, themarketing department and the customer
INFORMATION Customer requirement, product description, machines neededfor quality test and mass production
TECHNOLOGY Adobe Photoshop used to design the product, Corel, machinesthat test the quality and durability of the product
Production - (Architecture)
CUSTOMERS The external customers use the design for their boxes. Theoperations use the design to print to the boxes.Productions will use the stencil for the logo for the boxes. Theexternal customer will use the design for their packaging.
After a few days, customers will receive a prototype of theproduct that they have specified.
If accepted, the company mass produces the product then shipsit to the customer.The customer gives a final check of the product and then paysfor the products.
PRODUCT The use of softwares such as adobe and corel to design theproduct that the customer specified.
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The use of corrugator machine to create the type of box that thecustomer specified.
A digital picture of the design will be used. Then it will be draftedin plastic and cut into a stencil.
BUS.PROCESS
Marketing department will send the job order form to theproduction department
Production department will then create a prototype of the
box including the design
The prototype will then be sent to the QA department to
check the quality and durability of the product
After being checked by the QA, the prototype will then be
sent to the customer for inspection
Ones the customer has approved of the product, the
production department will then mass produce theproduct ordered by the customer
Rationale: this is the entire business process of the productionarchitecture
PARTICIPANTS Personnel who are able to use adobe photoshop and corel wellQA personnel to check the quality of the productProduction crew who handle the corrugated machines that massproduces the product
INFORMATION Job Order Contains the design specs of the box generated bymarketing. This is the initial request from marketing.Job Performance Report Contains the final design of the box
to be made generated by marketing.The Quality assurance departments tries to save the productspecification in the companies database so that they would beable to study the specs more in order to improve the product orleave it as it is.
TECHNOLOGY Hardware architecture: A computerSoftware architecture: Corel and AdobeQuality assurance machine that tests the durability of theproduct
Quality assurance uses software to determine the types ofpossible calamities that the product will face ex. (Rainwater)Corrugated machines used to mass produce the product
Production- (Infrastructure)
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CUSTOMERS When it is needed, personnel from the production departmentlike the ones in QA, design, production crew etc. are giventraining by the HR.
PRODUCT The employees use quality testing machines and computers to
make the prototype faster than usual, but cutting it and makingit, as a solid product to be given to the customer will still bemanual.
BUS.
PROCESS
The company does not proceed with the project withoutapproval screens the quality.Rationale: This is so that there is confidence in the details of thedesign.
PARTICIPANTS QA department, production crew, design department
INFORMATION The job order form is the basis of the durability, design, quality
etc. that the customer expects from the prototype and thefinished product
TECHNOLOGY Paper work from the marketing department (Job performanceform)
Production - (Context)
CUSTOMERS The designs of the boxes are not focused on enticingconsumers and so not much budget is given to make the
designing higher than it needs to be, also customers who areoperating in areas that are wet, rainy etc. might find the productless satisfying because the cost of water proof boxes are moreexpensive than normal ones.
PRODUCT Customers can use plastic instead of boxes to transport theirgoods
BUS.
PROCESS
Due to the rise of the cost of living today, stakeholders mightlose value of their stocks because of customers trying to cutcost ex. (Reusing an old box instead of buying a new one), buton the other hand, areas that are pro to being green or earth
awareness, the stockholders might add more value to theirstocks because more will buy boxes or papers instead ofplastics.Rationale: this is the entire business process of the productioncontext
PARTICIPANTS It is the responsibility of the production department to finish the
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producing of goods in a specific amount of time, designing theproduct to the customers satisfaction, check the durability of theproduct and to provide the highest quality of boxes that they canoffer to the customer.
INFORMATION The production department should practice to listen to thecustomers specific order and to provide it at the least amount oftime, at the cheapest price possible without ruining the quality ofthe product
TECHNOLOGY The production department should use up to date softwares,most advanced machines to provide and test the quality of theirproduct.
Production - (Performance)
CUSTOMERS Customers who are satisfied with the design, quality, pricing anddurability of the product will less likely find another supplier andwill create a business relationship with the company
PRODUCT If the product of the company is proved to be cheaper than itscompetitors without harming the quality, reliability andconformance of the product, the customer will most likely stayand order from the company in the future
BUS.
PROCESS
The company prides it self to produce cheap, quality boxes totheir customers by trying to be consistent to the type of service
they offer to their customer
Rationale: This is the business process of the qualityassurances consistency towards its service
PARTICIPANTS The whole production department is involved during the phasein which the product is produced from scratch until the finishedproduct ha been made because if one department in theproduction crew fails to live to its standards, the customer mightend up being dissatisfied with the product and the company willlose a potential customer.
INFORMATION The company keeps the specifications of the customer in theirdatabase so that they would be able to access it immediately incase that the customer orders from the company again
TECHNOLOGY The company uses the most advanced QA machines, designingsoftwares and corrugated machines to provide a better anddurable product to its customer
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Production - (Risk)
CUSTOMERS Customers who are dissatisfied with the product that is beingproduced by the production might risk the company of losingpotential customers in the future and the present
PRODUCT It is the responsibility of the production department to providequality and durable products to the customer without havingmuch of their product being rejected by the customer, too muchrejection might risk the company in losing customers
BUS.
PROCESS
Failure to reach the standard of the customer
Lack of training in the production department
Out of date machines in producing the product of the
customerRationale: this is the entire business process of the production
context
PARTICIPANTS The production department must use the job order form as areference in creating the prototype and finish product of thecustomer.Members of the production crew who are irresponsible enoughto not follow the customer specification in the job order formmight create a mistake in the creation of the prototype and risksof having the sample rejected by the customer
INFORMATION Data error is a problem that is really watched out for.
TECHNOLOGY Rush orders might have a hard time being done if the order issent late or if the design is approved late.Softwares that lack updates might have bugs in them thuscomplicating the work of the production department and mightrisk in making the wrong specification of the product prototype.
Production - (Opportunities)
CUSTOMERS Customers who are regulars of the company might benefit inhaving discount in buying the product.
The company might prioritize customers who are already longtime clients of the company.
PRODUCT Buying the latest production machines will result in better qualityof the product.Upgrading the system software will lessen the possibility ofencountering a bug in the system.
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BUS.
PROCESS
Improve the system by upgrading the latest software
Upgrading the current database of the company
Buying up to date machineries to bring better quality
products to the customers
Rationale: This the entire business process of the opportunitiesto improve of the production
PARTICIPANTS Improving the system in the production department will resultinto better products thus making the customer happy.Customers that are happy with the product will result into havingbetter relationship with the company thus creating a partnership.
INFORMATION An automatic cross checking system would be effective
TECHNOLOGY Information Systems to connect important information would be
good for the company.
Shipping- (Scope)
CUSTOMERS The main focus of here is the customers that ordered boxesfrom greenstone
PRODUCTS Transportation equipment that the company is using to deliverthe product
BUS.
PROCESS
Finished products will be loaded into trucks carefully
chose to see if the number of boxes ordered by thecustomer can be accommodated by that sole truck
The truck is then scaled into a truck weighing scale to
see if the weight of the truck is accordance with the law. Trucks that have been approved by the company will
then deliver the product to the customer depending onthe scheduled time of delivery.
Rationale: This is the entire business process of the shippingdepartment
PARTICIPANTS Shipping departmentTransportation equipments
Weighing scale
INFORMATION Delivery steps, equipment information are being processed inthis business operation
TECHNOLOGY Use of delivery equipmentto deliver the finishedproducts to the customer.
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Shipping- (Architecture)
CUSTOMERS customer use the product through the shipping departmentsending them their finished product using transportationequipment provided by the company
PRODUCTS The use of transportation equipment to deliver the productsThe use of Microsoft excel to create a scheduled delivery time
BUS.
PROCESS
Use Microsoft excel to create a schedule for delivery of
finished products Load the finished products to the truck
Inspect the truck for products that have been damaged
caused by the people loading the product Weigh the truck to see if the weight is in accordance with
the law Deliver the product to the customer
Rationale: This is the entire business process of the shippingdepartment architecture
PARTICIPANTS Outsourced delivery companies are used by the company tocater delivery to the customerShipping department carefully chooses the right truck for thedelivery of the finished product
INFORMATION Truck band and Philippine law and regulation about road safetyare being followed by the company
TECHNOLOGY Microsoft excel is used to create a schedule delivery time
Shipping - (Performance)
CUSTOMERS If the customer is satisfied with the product delivered to them,the company will earn profitsIf the customer is dissatisfied because products that weredelivered to them were damaged caused by the delivery crew,shipping department is liable to any damaged products
PRODUCTS Cheap delivery company that is outsourced by Greenstone todeliver their finished products
BUS.
PROCESS
Ability of the outsourced company to preserve the quality
of the products while delivering it to the customer on thescheduled date
Ability of the outsourced company to provide trucks that
are able to accommodate all the finished products to bedelivered to the customer.
Rationale: This is the entire business process of the shippingdepartments performance
PARTICIPANTS The delivery company who was selected as the most qualified
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company to cater the delivery of the product to the customer ishired by Greenstone
INFORMATION The delivery company who is able to preserve the quality of theproduct
TECHNOLOGY The shipping department has its schedule integrated with thelogistics company. This was implemented to make sure thatthe logistic company could transport the finished goods ontime.
Shipping- (Infrastructure)
CUSTOMERS HR training and seminars for the employees of the shippingdepartment. Seminars are given to them to about supply chainmanagement to make sure that there are no delays in the chain.Good relations with the logistic company through joint seminarsand team building.
PRODUCTS Logistics team.Transportation (Trucks)Computers used to weigh the trucks to make sure that theiroutput is the same with their output.
BUS.
PROCESS
The weight of the load of each truck is weighed and
compared to their input weight (raw materials) If there are discrepancies the truck will be inspected
thoroughly and the difference is compared to the weightof rejected goods.
Rationale: This is the process where in the company is ensuring
that their company is transforming their input into goodsefficiently. It is also a security measure that ensures that noemployee can take goods out of the factory without permission.
PARTICIPANTS Shipping department employees.Logistics companys employees.HR training staff and facilitator
INFORMATION The database on the input weightThe weight of output (weighed per truck) these are compared toensure efficiency and effectivity.
TECHNOLOGY Computer.Intranet.Software used to compute and compare the weight of theoutput and input.Weighing scale for the trucks.
Shipping - (Context)
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CUSTOMERS Accidents can disrupt the delivery schedules causing majordelays and dissatisfaction among customers. This can alsocause destruction of goods.Fortuitous events, natural calamities can disrupt schedules andgoods.
PRODUCTS Different shipping companies can be called
BUS.
PROCESS
Weight that a truck can carry should be taken into account.Rationale: The rules in transporting is important to consider toavoid accidents or lawsuits
PARTICIPANTS Delivering the right weight and right products to each buyer
INFORMATION Information should be confidential on delivery materials
TECHNOLOGY Automatic segregation and better shipping transportation
Shipping- (Risks)
CUSTOMERS Dissatisfied customer with delivered products
PRODUCTS The risk of damaging product in shipping
BUS.
PROCESS
Break down of transportation or mis delivery of productsRationale: Transporting products would shake and move theproducts being transported, this could cause damage
PARTICIPANTS Sabotage of delivery materials
INFORMATION Delivery specifications errors
TECHNOLOGY Breakdown of truck
Shipping- (Opportunities for improvement)
CUSTOMERS Promos for shipping subscriptions
PRODUCTS Better casing for transportation
BUS.
PROCESS
Automated segregation and offloading of products in safetyRationale: Automated segregation will help lessen productdelivery problems.
PARTICIPANTS Training for faster and more organized moving of shipment
INFORMATION A better delivery schedule and plan
TECHNOLOGY Faster and different means of transportation in the future
Procurement - (Scope)
CUSTOMERS The users of the system is the company.
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They use it to order supplies for production.
PRODUCTS Supplies for production
BUS. PROCESS Orders from customers are recordedThe needed supplies to fulfill the orders are computed
The supplies needed are orderedThe supplies are received and paid for
PARTICIPANTS Supplier, Company, Production
INFORMATION The supplies needed
TECHNOLOGY Phone lines and computers
Procurement - (Architecture)
CUSTOMERS The company uses the supplies to create the products ordered.
PRODUCTS Record of orders are computed for required supplies. Suppliesare then ordered with phone lines or email.
BUS.
PROCESS
From Orders to Production to Ordering of Supplies to Receivingof supplies.Rationale: Orders are done using technology
PARTICIPANTS Production Crew, Procurement Representative, Supplier
INFORMATION Info is transferred by reports
TECHNOLOGY Hardware: Computer, TelephoneSoftware: Excel, Word
Procurement- (Performance)
CUSTOMERS Satisfaction is in delivery time of goods
PRODUCTS Quality of delivery materials is expected to be good
BUS.
PROCESS
Cycle time is by orderRationale: Ordering is done depending on the needs when there
is an order from the customerPARTICIPANTS The workers are in charge of computing for supply needs
INFORMATION The process is necessary for creating products to sell.Information is presented in paper
TECHNOLOGY There is always order time, supplies cant be deliveredin an instant
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Procurement- (Infrastructure)
CUSTOMERS Proper scheduling of ordering
PRODUCTS Phone lines and computer have to always be working
BUS.
PROCESS Maintenance is based on the providers of the phone lines andinternet
PARTICIPANTS The support staff is from the owners of the providers and fromthe company
INFORMATION Database of suppliers
TECHNOLOGY Telephone systems, Computer, and Internet
Procurement - (Context)
CUSTOMERS For rush orders the company might not accommodateimmediately if the supplier cannot deliver on time.
PRODUCTS Other suppliers
BUS.
PROCESS
Ordering supplies when there is an orderRationale: Ordering supplies when there is an external orderwould give tracking and exact supplies per order
PARTICIPANTS The pressure to fulfill orders from customer would pressureprocurement to get supplies
INFORMATION Ordering from the company has a lead time and deadline
TECHNOLOGY Automated ordering systems can be used
Procurement- (Risks)
CUSTOMERS If late ordering of supplies, delivery to customer is delayed
PRODUCTS Defective or lack of supplies
BUS. PROCESS Scheduling ordering in advance should be done
PARTICIPANTS Mishandling of supplies will equal to spoilage
INFORMATION Data errors can cause lack or surplus of suppliesTECHNOLOGY Faulty communication lines, information might not be sent
Procurement- (Opportunities for Improvement)
CUSTOMERS Direct communication with supplier would lessen lead time
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PRODUCTS Improve delivery system and statuses
BUS.
PROCESS
Removing the waiting of an order to order supplies can makemaking the orders faster
PARTICIPANTS Improvement in communication with the supplier
INFORMATION Information can be automated so that less errors can be done incommunicating
TECHNOLOGY A supply monitoring system would be beneficial for thecompany
Financing- (Scope)
CUSTOMERS The accounting department is the main customer for thisbusiness process. They use the business process to alsocommunicate with the management in their decisionmaking that would in the end affect the whole
organization.
PRODUCTS Accounting Reports
Budget and Finance Reports
BUS.
PROCESS
Posting of entries
Computing of values for outstanding and existingbalances
Analyzing of data acquired
Forecasting
Communicating with management regarding the data
RATIONALE: This business process involves the accounting,budgeting and financing activities of the company.
PARTICIPANTS Accountants
Department Managers
Management
INFORMATION Accounting, Financing and Budgeting information are
being processed in this business operation.
TECHNOLOGY Use of Business Box and office automation system to
come up with results needed in the business process.
Financing - (Architecture)
CUSTOMERS Use of computers and office automation system software
(MS Office). Use hardware and software for computingand analyzing financial needs.
PRODUCTS The use of computers that have office automation
software that are capable of simple accounting and
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financing that would be used by the customers.
BUS.
PROCESS
Customers are the accountants in the accounting
department that uses the office automation software andthe simple accounting software (Business Box) tomanipulate data. This would then be processed into
information in the form of financial reports which wouldthen be passed to the management and the entireorganization.
RATIONALE: Description of the entire flow of information in thisbusiness process.
PARTICIPANTS Accounting Department
Management
INFORMATION GAAP and Greenstone Packaging Corporation policies
are being followed
TECHNOLOGY
Policies regardingthe use of thesoftware acquiredby the company
Financing - (Performance)
CUSTOMERS Satisfy the accounting,financing and budgetingneeds of the accountingdepartment andmanagement.
PRODUCTS Cheap office automation system which is responsive and
reliable use of the software.
BUS.
PROCESS
Ability of hardware and databases to store and use
existing data of the company. Consistently use of software and hardware to meet the
schedules required. Ability to keep information under extreme confidentiality.
RATIONALE: Business process to analyze the performance ofthe company.
PARTICIPANTS Accountants who are qualified for the job that meet the
requirements and imbibe the values and culture of thecompany.
INFORMATION Ready, useful and credible accounting information that
the entire organization can benefit from.
TECHNOLOGY Hardware and software that are used by the company.
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Financing - (Infrastructure)
CUSTOMERS Accounting Department
Greenstone Packaging Management
PRODUCTS Certified Public Accountants Office Automation System Software with accounting and
financing capabilities
BUS.
PROCESS
Forecasting Trends of the Company
Analyzing and Maintaining Existing accounting systems
RATIONALE: This is the business processes involved in theaccounting infrastructure processes.
PARTICIPANTS Support staff under the accounting department
INFORMATION Existing Accounting Databases
TECHNOLOGY Internet connection MS Office Software Hardware/Computers
Accounting Software
Financing- (Context)
CUSTOMERS n/a
PRODUCTS Free and more user friendly accounting software
BUS.
PROCESS
Ever changing accounting principles of the GAAP in
coming up with policies in accounting. Policies towards taxation.
RATIONALE: This business process and perspective talksabout the external factors that affect the business process.
PARTICIPANTS n/a
INFORMATION Background in accounting and finance management is
needed for policies concerned in this business process.
TECHNOLOGY New accounting software that is free, user-friendly andmore efficient may be a good technology that might come
soon.
Financing - (Risk)
CUSTOMERS Management
Accountants
Project and Production Heads
These customers may be affected or dissatisfied if their
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needs are not met by the current system.
PRODUCTS Over/Under Financed budget
Failure of payment to stakeholders
Overpayment/Double payment to stakeholders
BUS.PROCESS
Failure of storage of files, data theft, data corruption andlosing of all files can be seen as foreseeable risk in thecurrent system. Data
RATIONALE: These are the risks that are identified to be riskyfor the business process of the company.
PARTICIPANTS Incompetent Accountants
Outside hackers that may breach company files
INFORMATION Information overload, data theft
TECHNOLOGY Viruses that may corrupt company files
Software bugs that the current software have
Financing- (Opportunities for Improvements)
CUSTOMERS Fast and organized journal writing and worksheet
posting. Direct process of accounting reports and financial
budgets.
PRODUCTS Opportunity for other reports that may be generated in
a more efficient way.
BUS.
PROCESS
Improve already existing accounting process by thehelp of new technology and accounting software. Reducing the risks by securing all accounting
information of the company.
RATIONALE: Business processes that talk about theiropportunities for improvement.
PARTICIPANTS Improved training of employees in terms of accounting
principles, use of new technology and integration ofboth.
INFORMATION Opportunity for growth in the production of accountingand finance information needed by the wholeorganization.
TECHNOLOGY The use of more up to date accounting and financesoftware that would improve the accountingdepartments function.
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Payroll - (Scope)
CUSTOMERS Employees working for the company
PRODUCT Salary
BUS. PROCESS Employees use a finger scanner to log in and log out at work.Semi monthly, HR computes for the time rendered of eachemployee and computes for the corresponding salary
They then make a record and send it to accounting
They receive money and give the salary to employees.
PARTICIPANTS Payroll manager, Employees, Accounting
INFORMATION Hours Rendered, employee information sheet
TECHNOLOGY Excel, Microsoft Word, Biometrics
Payroll - (Architecture)
CUSTOMERS The employees use payroll for their personal expenses
The company uses the payroll to pay for labor from theiremployees
PRODUCT Cash,Cheques,Time entries
BUS.
PROCESS
Employees go to work and record times in biometricsHR computes time workedHR pays EmployeesRationale: Pay is based on hours of service rendered thereforebiometrics is used.
PARTICIPANTS Employees, HR Department
INFORMATION Time rendered, Employee record
TECHNOLOGY Hardware: Computer, Finger scanner
Software: Excel, Time record
Payroll- (Infrastructure)
CUSTOMERS Greenstone employees, HR manager
PRODUCT Biometrics System
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BUS.
PROCESS
When something breaks, they call in technicians to fix it.Rationale: Some of their materials have support teams from thesupplying company.
PARTICIPANTS HR, Biometrics support
INFORMATION Excel
TECHNOLOGY Computer, Excel, Finger scanner
Payroll - (Context)
CUSTOMERS Overtime computations and limitations
PRODUCT Manual recording of time
BUS.PROCESS
Following Minimum wage and wage lawsRationale: The company has to be mindful of wage laws in thecountry
PARTICIPANTS Overtime can be claimed when needed
INFORMATION Wage laws
TECHNOLOGY Better biometric system
Payroll - (Performance)
CUSTOMERS Accurate Information
PRODUCT Times of employees need to be accurate
BUS.
PROCESS
The times are recorded from the time of thumb print scan andfrom there the payroll is computed if they rendered the righthours of services.Rationale: This is done a few days before pay is due
PARTICIPANTS The employees need to remember to use the finger scanner
INFORMATION Having records automatically listed is easier than manual
TECHNOLOGY HR still uses excel to fix the time
Payroll - (Risk)
CUSTOMERS If system malfunctions manual can be cheated and will take a
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longer time
PRODUCT Wrong input to Excel or wrong salary stated
BUS.
PROCESS
There are still manual processes
Rationale: Manual processes have big room for error
PARTICIPANTS Multiple entries to confuse system
INFORMATION Data errors (Time/salary)
TECHNOLOGY If the biometrics system broke down
Payroll - (Opportunities)
CUSTOMERS Better recording system, more accurate.
PRODUCT They can automate the recording from biometrics to excelautomatically
BUS.
PROCESS
They can reduce the steps needed to doRationale: If the process was reduced, there will be more timeto do other things.
PARTICIPANTS If the employees are comfortable to adjusting if there is a newrecording system
INFORMATION Cross checking of data can be automated
TECHNOLOGY New system for recording.
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